Holston House Nashville - The Unbound Collection by Hyatt

Not just another Hyatt House or Hyatt Place - this was clearly recently renovated and our room was impeccably clean. I came with my cousin for a quick 24 hour visit of Nashville so we didn’t spend much time in the room, but it was well laid out with a big bathroom and beautiful shower (the website pictures are true to what it looks like)! Given we were only staying one night we had planned to shower back home, but decided it was too nice to pass up a shower at the hotel and it did not disappoint! Good rain shower head and excellent high-end shampoo/conditioner (blanking on the brand but it’s a good one). ||||The lobby and room smelled great too. I’ve only smelled those light but purposeful scents in nice(r) hotels like Westin or the high end Vegas hotels like Aria or Wynn. Much like the high-end bathroom soap, shampoo, and lotion products, it added a level of unexpected high-end detail to this uniquely modernized hotel. ||||My one gripe has nothing to do with the hotel (hence why I’m not taking off any stars), but I feel it’s important to mention that we could hear what seemed like a group of drunk bachelorette party girls in a nearby room throughout the night. Our sound machine helped drown them out a bit, but they were loud and easy to hear. We didn’t call the front desk to complain as we slept pretty well despite it, but I do want to mention that Nashville - esp on a weekend - has a very lively nightlife and bachelor/bachelorette scene so you may hear rowdy guests - and I imagine that would be true in any of the downtown Nashville hotels. ||||Oh - and one more thing I thought of - loved this perfect location! Right by the Ryman Auditorium and a few blocks from Broadway and sharing a block with the awesome Food Hall full of great food options. ||||BOTTOM LIND: I highly recommend Holston Hotel! It proved perfect for our quick day trip to Nashville and I could have easily stayed a few more nights there!

We love this day. It was the perfect distance to downtown, but still was super quiet at night. The rooms were spacious and very well appointed. In the whole five of the hotel was great to come back to every evening. Robert especially was super helpful when we were checking out and offered us high school bottles of water while we waited for our Uber and was incredibly prompt with the bags. Couldn’t be happier with this stay.

LOVED my stay at Holston House!!! |The aesthetic of the hotel is so cute, and the rooms are cozy. |Great service from all of the staff… and I especially enjoyed my experience at Bar Tenn!! |Not only was the hospitality from Lauren and John BEYOND gracious, but the food and drinks were yummy as well!|Steak frites were cooked medium rare as ordered, and the cocktails were refined and definitely not too sweet!|Out of all the bars we visited while in town, Bar Tenn was definitely my favorite for a night cap.|Next Nashville trip we will be back to Holston House!!!!! |10/10!!!

Dylan was amazing. His customer service was excellent. The entire valet team was extremely helpful and courteous. I will definitely stay here again! The check-in process was also very fast. The front desk staff was very helpful. Beautiful hotel. Definitely recommend!

This hotel is great. The decor and ambience were beautiful. The room was spacious and nice. It is right around the corner and walking distance to everything. The staff was very helpful anytime we had a question. We had a great time staying here and would definitely recommend.

Steos away from the fabulous action of downtown Nashville but quiet enough for a quiet night sleep in these wonderfully clean and spacious rooms. I love the large shower! The daily cocktail reception was a sweet touch too.Thus wasn’t our first time in Nashville and it won’t be our last now that we’ve discovered this hotel gem!

Great just off Broadway location. A few minutes and your in the middle of all that music and bar excitement and chaos. The other direction to the right takes you into the business district. The farmers market is just over the hill past the capital. Rooms are a good size. Staff is wonderful. Always a good hello and welcome back or have a great day. Vinyl records to play in the lobby. Tequila punchbowl when we came back yesterday afternoon. Must be a game day thing. Refreshing. The retro theme on this older building is really nice. Had some random music our last two nights that was on repeat for hours. The occasional dumpster being emptied in the middle of early morning was always annoying but I guess it has to empty some time. I would return.

First impression the lobby was nice. Had an old record players with records just the decoration. Everything was just very warm and inviting Location was perfect. Very safe to walk one block from downtown go down Broadway hit all the restaurants all the bars. You can also walk to the museums probably a 15 minute walk. We walk to a very nice restaurant that was another 15 to 20 minute walk everything is very close by. The shower was so big probably fits like four people in there. Shower head had great water pressure. It rained one time and they lend us umbrellas to walk downtown. They have a rooftop pool With a poolside bar, small but cute. I would definitely stay here again. The beds were comfortable. The room was huge.

Weekend trip to Nashville with friends. Checked in to this hotel. Very friendly staff and helpful. Practically on broadway which was great for the nightlife. Didn't try the on site food but did have some of the complimentary drinks during check in and it was very refreshing. This place is very instagramable. Liked the art deco/music themed vibe. Nice rooftop with bar and pool. Very quiet stay and beds were not my favorite but I really think it's just personal preference so I didn't hold it against them. Would stay again

Great location and really friendly staff. You could easily access Broadway and many restaurants. The room was spacious and the rooftop pool area was very nice and relaxing. Would definitely stay here again. Onsite restaurant and bar which wasn't my favorite meal but the staff was welcoming and so conveniently located at the hotel.

I visited Nashville for a quick weekend getaway and Holston House checked off all of the boxes! The hotel is centrally located and is right off Broadway in the heart of downtown, so you are just a minutes walk from all of the honky tonk fun. It's also across the street from Bridgestone arena - perfect for my weekend plans because I had tickets to a show there. The hotel itself is sleek and modern, it feels pretty new. The room is spacious and has a comfy bed. The best part about the room is the large marble shower and the delicious smelling shampoo, conditioner and body wash. Oh, and the coziest robe! There is also a bar / restaurant on the premise which was perfect for snagging a quick coffee before heading into town. Right now they have a pop up Willy Wonky bar (Wonky Bar) which looked cute. Just note that it is a ticketed experience, so plan ahead if you'd like to visit. Overall this was a quick and pleasant stay and it's a good pick if you are looking to visit Nashville and spend time around the Broadway area. Highly recommend!

I love everything about this hotel. The people were so friendly. From the valet to the tech person, all friendly. The room has everything that you need. It's not spacious but that's not what I'm looking for in Nashville. My only complaint is that the shower temperature was hard to control due to a tricky handle. The decor is really cool, like vinyl records and radio station themed but not cheesy. Location is fantastic, close to everything on Broadway.

AMAZING location! Very close to Broadway and all the Nashville night life! Beautiful hotel, great bar and. Restaurant, and nice rooms. My HUGE complaint is the fact I paid extra for a "deluxe" room only to be stuck on a corner with a view of the garbage area, the view wouldn't be so bad if it wasn't no joke the LOUDEST hotel room I've ever been in. There were trash bins slamming all night, trash trucks going in and out all night for some odd reason and a horrible nights sleep. Maybe it would be better if I wasn't on the second floor but this room sucks. Looking forward to the the next few nights of no sleep. Asked about switching rooms but they're apparently booked solid even though I saw many people leaving in the morning. I am a loyal Hyatt member, honestly I would have taken a down graded room to get me away from all the trash noise but honestly an upgrade or credit should have been offered but wasn't. The room and the poor customer service are the reason for two stars.

I received a call the night before we arrived and offered me an 'upgrade' to a King room instead of our 2 queen bed room. Not an 'upgrade' at all! Also we could not reach the hotel by phone and I tried 5+ phone numbers. We could not even reach the front desk from our room while staying in the hotel. Then we were overcharged for the room fee. Hours of phone calls and chats to try to get it reconciled. Would def not recommend due to sheer lack of customer service!

Nicole the office manager was AMAZING. Because of her when we got to our room the bed was made with rose petal flowers and room service brought cheesecake and wine to our room. Thank you Nicole for making our anniversary a special one

This hotel is super close to broadway, but it is away enough from all the noise so you'll get a good nights sleep. Rooms were clean and modern. I went to Nashville for a bachelorette, the concierge staff was kind and helpful. They were kind enough to book all of your rooms on the same floor. My only complaint was when we asked for extra sheets for the pull out bed from the couch they gave us a sheet that had old yellow stains and some towels that were given to us had black crusty residue. It was late so we just didn't use those items. But overall the experience at this hotel was good.

A usual fan of the Hyatt brand but.... Requested a quite room...apparently that does not exist as we were given 3 different rooms neither of which was quiet. I called a week or so asking about some amenities which they said they could accommodate but upon check in, they could not. The sofa had a tear, the bathroom floor was soaked after each shower ( poor design), shower tiles were not clean, and quite a few maintenance issues I didn't expect to see at this price point. Vanity lights had a glow-like nightlight feature which could not be turned off. No room service. The staff was friendly and the proximity to downtown activities were highlights.

I loved my stay at the Holstein House. It was located close to all of the action on Broadway and just a short Uber ride from 12South, the Bluebird Cafe and Green Hills. The lobby is beautiful and smells heavenly. My room was spacious and clean with hardwood floors instead of icky carpet. The website pics of the rooms are accurate. The one thing I appreciated the most was the soundness of the doors and walls. I didn't hear much neighbor noise at all. The staff here are SO FRIENDLY. All of them were helpful and very nice (I see you Chase!).

In Nashville for a work trip, the hotel is a short walk from the Nashville music scene on Broadway. Even closer and better was the Assembly Food Hall that looks new and upscale. A great place (see my separate review) for a multitude of dining options. The hotel has a nice funky vibe with a bunch of records sitting out and a record player. Water and lemonade is offered in the small but comfortable lounge sitting area. There's a double staircase to a bar with a very cool ceiling of old and detailed architecture. The rooms are spacious and modern with a great shower. WiFi was a bit spotty with no dedicated password so I ended up using data, thankfully unlimited. The gem of the place is the rooftop pool, bar, and seating area with five distinct couch area complete with a ceiling fan and gas fire pit to sit by, view the city and have a drink. If you stay here you must spend some time on the rooftop.

Another fabulous trip to Nashville and our 2nd time staying at the Holston House. From the time we checked in everyone made us feel so welcomed. When we first arrived our room wasn't ready so they held our luggage and we grabbed breakfast at TEN. That's when we met Josh who was so awesome! From that day he made our experience so special laughing with us and making sure we were set. He made such an impression on us that we had breakfast in Josh's section the next 4 days after that. Thank you Josh for making our experience so great! Another favorite place we enjoyed was the rooftop pool. Marcel and Chris were wonderful! We had some drinks that came out that we're not what we had originally ordered but still enjoyed them. Marcel was so awesome and to make sure we still got what we wanted. Then to top it all off Laszlo the food and beverage manager was amazing! He checked in on us daily at the pool and in lobby! He was always smiling and was so genuine in making sure we were fully satisfied with all the service! Wow! Just an overall wonderful experience! This trip we went with two other couples and we all said we will be back to the Holston House! Thank you!

We chose to spend our 1 year wedding anniversary here and we were not disappointed! We we were welcomed with smiles and a glass of holiday punch. Julia at the front desk continually checked on us, she was the best! The lobby is decorated beautifully for Christmas. When we arrived to our king room, they had a bottle of champagne waiting with a hand written card. So special. The decor is very 1920's, classy yet modern. The gold & velvet details made this a warm environment. We definitely would stay here again. The bar & restaurant serve fantastic food & drinks. This hotel is only about a block & a half from Broadway. Easy walk to everything! You can't hear the bustle of downtown at all. Clean streets. What a wonderful time we had, thank you Nashville!

We were trying hotels in the area and the only thing good about this hotel is the location.... The rooms are small and remind me of a holiday inn. There's not even a luggage rack to put your bag on in the room. In the pictures it shows a robe for comfort and there also is no robe in the room. The amenities in the winter months are next to none. No pool, no hot tub, no airport shuttle, no laundry on site only dry cleaning to be sent out, and very limited room service. We actually door dashed an order to our hotel and they wouldn't let our dasher come up and the front desk wouldn't bring-it up to our room.... Like really?! We can hear soooo many other people and things going on outside of our room from inside our room as well, its SO noisy! For it to hold such a high hotel rating is beyond me!! We have one more night of being uncomfortable to dread in the hotel and it will be the last time we use this hotel.

Cute boutique hotel. Great place if you are looking for a hotel close to Broadway. Location Location Location! (We usually stay at the Renaissance next door but they were booked and this was a last minute trip) Check in: Parking option is valet or self parking across the street or in the garage next door. We self parked in the garage $20/25 a night. (Make sure you check your hotel receipt before you leave - they charged us for valet parking by accident and that cost more - but they apologized and refunded us the charge immediately) Cafe: we had breakfast twice in their little cafe downstairs - clean and unique and simple options. Bar: we went to the upstairs bar for a nightcap one night (didn't like what we ordered but that could have been us). not busy of course because we are so close to Broadway - its was quiet and quaint. We were told some famous people in the past use to frequent there for some drinks Rooms: were smaller than what we expected but then again we were there for Nashville life - not to stay in doors all day. The view we had was not ideal. We felt like we were in the basement - we were on the 2nd floor and we were facing ac vents so no view of the sky or street unfortunately. Unique room set up as the toilet had its own separate room from the other bathroom that has the shower and vanity. The toilet room has its own small vanity also. It's another way to give people privacy- but wish it came with a fan!! (lots of hotels now a days are missing them completely!). The bed wasn't as comfortable as we hoped - after the 2nd night my bf was uncomfortable but what helped is the pillow that we brought on our trip. If it's a road trip we make sure we bring our own pillow or the trip could be a total loss if his back was bothering him the whole time. Also make sure you learn the buttons for the lights in the room - took me awhile to figure out how to turn some lights on an off...good concept but not when you are a bit tipsy and just wanting to pass out in the dark Want to mention the room had the following amenities: suitcase folding stand, hairdryer, shampoo, conditioner, body wash, iron and stand, fridge, and free water downstairs in the lobby daily (we always grabbed a cup of water after we came back from the bars before we returned to our room. All in all the hotel was fine for what we were looking for...close walking distance to Broadway and it was clean and safe...check, check, check... PS...All of the employees at the front desk, cafe, bar and valet were extremely nice and pleasant - much appreciated!

Customer service - When we first arrived a lady helped us check in who was very useful, then we went with LeAnn and she was the nicest and most helpful person ever. She took care of getting stuff fixed quick and accommodated our group with request. Location - Great location a block away from Broadway and right next to the new building on 5th and Broadway with all the great dining. Parking - We got Uber but they do have 2 parking lots near by and offer Valet. Bell boy - Very nice staff who stored our luggage, but did notice they didn't offer to bring stuff up to the room. Either way the guys are nice and quick. Rooms - Small Boutique style rooms, but well kept up, clean, good size TV and you have everything you need. Prices - A bit high but didn't realize it was Grand Prix weekend till we arrived. Pool - Lounge pool is a bit small with very few tanning chairs. Pool bar also opens up a bit late 11am in my opinion. Gym - Decent size compared to most but well kept up and has almost everything you need for a basic workout. Overall cool place and would consider it again.

We visited here for our honeymoon and absolutely loved our stay. They had our room prepared for us at 10am! It was so convenient. The front desk and door people were so friendly and the lobby smelled lovely and was very nicely decorated. The staff had treats delivered periodically during our first day, complimentary water - it was so hot out - iced down champagne and tasty macaroons with fruit. Every day we were there, they delivered complimentary water and tidied our room. The beds were very comfortable and the robes were a plus!!! We loved the rooftop pool which was very private, and the bartenders were great - thank you Clarence! Overall, I was so thankful for this place. It was quiet, and private but still close to the action. Thank you for a great stay!!

Stayed here last week Saturday - Tuesday. Cute place. Room was fine. No issues there other than it would have been nice of them to put some water in there without us having to ask for it every damn day. The pool was closed multiple times while there so we never got to experience it other than seeing it. So that was annoying. One day it was closed for a private party and then another day it was closed for "weather" however it was fine out. Bed was comfy - pillows were meh. Shower water pressure was just fine. It was in a great spot to easily get everywhere. Would definitely stay here again.

This is a fun, chic hotel in the heart of Nashville. I had never been to this city and loved the ambience/decor of the lobby. The room was carefully curated and provided a lovely stay. We were greeted with a delicious cocktail when checking in. Each member of the staff was warm and welcoming. We never did make it to the fitness center, which we heard was below the lobby nor did we check out the bar, two spots we thought we'd use more of. The only downside is parking is hard to come by. They recommend valet and have paid parking across the street for a steep ~$40/24 hours.

Nice location but definitely not my style. Clean room and very sweet people, but for the the price they don't even offer a cup of coffee or tea for free in the morning. Extra pricey. I also longed for a water fountain or a water dispenser somewhere. Anywhere. Upon arrival a very sweet young man helped us with our luggage and we were all checked in before we knew it. We were traveling in pairs and we received a room with handicap access- although it was roomy it was not very private in the bathroom- door didn't close all the way. We made do, but kiNd of awk. Oh well. I wish the hotel had an open and well lit check in area. It's so dark and drab and very wahhhh. They have such a beautiful lobby with lovely pieces of furnitire but then you make your way back to check in and it's pretty disappointing. Good stay but not my favie. Just wish there was a few special feels- water, coffee, more services.

Garbage hotel. I travel every week for work and this place just plain stinks. The rooms are small. The price is high. Parking is $40/night for a scarce valet that parks your car immediately adjacent. Monday and Tuesday night saw loud drunks at all hours of the night. Then there was the stink. The air conditioner vent was leaking some liquid on the floor and it got progressively worse. I complained and they gave me this ozone generator that makes way too much noise to sleep or talk on the phone. The room smelled like a dead gopher on a hot day. In conclusion avoid this place unless you are a super basic chip-and-Joanna loving bachelorette party with a bad sense of smell.

We enjoyed staying at the Holston House during November 2023. It's a hotel that's around 100 years old, but nicely updated and modern. We asked for a quiet room and a quiet floor, and they accommodated us. We were impressed by the cleanliness of our room and large walk-in shower. We enjoyed the workout room, which was more substantial than many hotels. They provided free weights, at least 3 treadmills, etc. They have a bar/coffee shop on the property, but we didn't check it out. For those that want to enjoy the lobby, they offer drinks from 3-4 p.m. and a record player in the lobby, Since we visited in the winter, we did not utilize the pool. The hotel is in a good location for sightseeing in the area. The hotel is a bit pricey with high Nashville taxes, but the quality is good, overall.

Stayed at this hotel Dec 2023. The employees here are amazing. There was a tornado warning and every staff members went above and beyond to not only make sure all guests were safe, but also comfortable and hydrated. On top of that, the rooms are beautiful and clean. The hotel is close enough to Broadway but also quiet and luxurious. Would definitely recommend!

Fantastic boutique hotel with a friendly bar, live music happy hour, and great bar tenders ( sat for an hour before preds game 12/16) and will be back for another round today! Lobby bar has the cleanest rest rooms in Nashville! (Just saying!!!) Rooms not a bad size for boutique hotel and hotel staff very accommodating

We stayed here for three days on vacation. It was clean. Newly remodeled. And beautiful. Downside is that this it is residential so no places in the building. But can walk a block or two to places. The price was great compared to staying in downtown.

My 4 year old was so excited to go to the rooftop pool but I didn't realize how tiny it is. It was super packed and seems to be more for adults. The beds are remarkably uncomfortable and the pillows are even worse. The sheets have a very unpleasant texture. I wanted to like the hotel. It's in a great location and super cute inside. If you're here to party you could prob just get drunk, pass out, and not notice how terrible the beds are.

This is probably the nicest hotel I have ever been in. I was put up here by my company and stayed for 4 days. It was easy to find and pretty new and you could tell. The lobby was clean and the staff was super friendly. As for the room itself, I absolutely loved it! The king sized bed was huge and comfortable. The bathroom was pretty cool and such a great shower. The TVs in the rooms are enormous and my room had a comfortable couch in front of the bed. I wish I had a better view out my window and could only imagine how cool the view would be on the other side overlooking the Nashville strip. Any time that I visit Nashville, there is no doubt that I will be staying at this hotel!

Exceptional location and customer service! From the front desk to Jonathan the valet guy we were wow'd! Writing a review because honestly I can't remember the last time I encountered a business with such friendly and helpful staff. Kudos to you whatever you're doing to create this culture. Also if you want to be close to the action of Broadway, this is the best location.

I really wanted to enjoy my stay here more than I ultimately did. First, the good. The whole aesthetic of this hotel was beautiful. Gorgeous, historic building with an intoxicating leather/cologne scent in the stunning lobby, complete with a chic bar and restaurant. Aesthetically pleasing hallways and rooms with enormous bathrooms and a fantastic shower. The door staff were friendly and attentive, always ready to welcome you back or wish you well on your way. Food at Tenn, the restaurant was great both times I ate there, though there there's no shortage of places a few blocks down the road on Broadway, I appreciated the convenience. Shout out to Josh for a great experience. I appreciated the mini fridge and safe and the Victrola radio was a nice homage to Nashville's musical roots. Housekeeping does an excellent job. The middling to bad- just about everything else. Staff hospitality was inconsistent (ranging from friendly to indifferent) and the amenities simply did not live up to the level this hotel is trying to play in. The rooms, reminiscent of an AC by Marriott, were very pretty, but not functional or particularly relaxing, even as a solo traveler. The bed was one of the most uncomfortable I've slept on in recent memory, the pillows were flat, and the barn-style sliding bathroom door would make privacy secondary if you have a companion. The lack of an any seating other than the mini desk chair and bed in the standard King room was noticeable. There were no ice machines or vending on any floors, nor notepads or pens in room. Also absent was any information about hotel amenity hours or room service that I could find, either. While many of these things are easily accessible online, it'd have been nice to have everything at hand. A personal irk- the exposed closet/drawers a la AC by Marriott is a trend I would love to see go away. Two [very slow] elevators for the building were insufficient and very crowded and the street out front on 7th, which my room regrettably faced, was unbearably loud all four nights of my stay, with muscle cars roaring up and down at full throttle with their music at max and party buses slowly crawling along regularly with bachelorettes who were a White Claw away from getting their stomach pumped, making it impossible to sleep for more than an hour at a time, even with noise cancelling headphones in all night. I expected some noise given the location, but it it was truly miserable. I live in downtown Minneapolis and it was on another level- the worst night's sleep I've ever had in a hotel- bar none. The rooftop bar and pool seemed nice but it was closed with no notice all several times I tried visiting and the lack of mid day food for a tired traveler/businessperson wanting a quieter experience was nonexistent between breakfast and dinner service. The convenience shop in the lobby was also lacking any staples, so stock up elsewhere if you want snacks. Overall, this hotel was very pretty but lacked the functionality I needed during my stay and some amenities I expected from a hotel of this vibe. If you want a bougie hotel to party in while feeling classy, this is your place. If you want to sleep at all or are here for work, look literally anywhere else. This hotel costs far too much money for the poor beds, spotty service, and unbearable noise.

(Attention Hyatt points players: you can use them here!) Simply put: I love this place! This massively renovated and reimagined property opened earlier this year. It was built in the 20s and they have retained much of that Gatsby era charm. Much of the wood and iron is original. The former room furnaces are now tables in the bar. The efforts to respect the history is felt and appreciated. This is a Hyatt property, but you won't see much mention of it. This place feels and acts like a boutique hotel. And the location? Money. You are right next to the action. We walked to the Palm for dinner, to a Predators game at the Bridgestone, to the honkey tonks and to Printers Alley. We did it all within a few blocks of our comfy bed! The rooms are small but well laid out. Love that the commode has its own room, separated from the shower/bathroom by the hallway. Makes cohabitation easier! There is A LOT of construction in the area. Nothing you can do about it. But they kindly leave ear plugs at your bedside. Valet is available but very pricey. If you are a visitor from out of town, don't rent a car. The valet cost will be more than the car. If you are local, Uber!

Good location near corner of seventh and Broadway. Short walk to music venues. Ac marginal in room. Restaurant at 515 (opens at five) had nobody working there. Sent to the rooftop bar by staff and got up there and were told no food served there. Called room service and the items on there menu were not available (changed menu) and were told we had to go and pick it up in the restaurant. Mattresses were good and firm.

Not pleased with my experience. The amount of tears of frustration I've cried over my stay here is embarrassing. TLDR; I was charged over $600 for breaking a window that I did not do. Hired an attorney because I was ready to go to small claims court over the principle of the matter Now for the full story: I was in Nashville for a wedding in the middle of January and there was a and bad winter storm. My partner and I wanted to stay at a cute hotel right off Broadway for our last evening in town. Upon check in, the blinds were drawn in our room and we didn't think much about it and dropped our bags and went out to do some site seeing. A few hours later, we came back and drew the drapes to check out the view. We noticed a crack in the upper pane (higher up than we can reach) of the window and guessed that it was due to the high winds and extremely cold weather. Regardless, we took a picture and called the front desk to report it, but no one answered. We figured surely if it became an issue our time stamped photo will help aid in our explanation. Also, it wasn't causing a cool draft so we just went to bed. We thought no more of it until two days later when we got a $600 charge. We immediately called Holston House and asked for an explanation. They said that there was a broken window in the room which we were responsible for. We explained the situation and the manager assured us it was our fault and that housekeeping would never leave the blinds drawn after turning over a room, and that there is no way there was already a cracked window in that room. It was not possible as it would've been caught by housekeeping. We were furious. We were told to email the GM of the property and relay the situation. This is where we had our counsel help us draft a note asking what the hotel's process is for housekeeping, how they knew that we'd caused the crack, and requested information in the type of glass pane. None of these requests were answered by the GM. Simultaneously, we consulted a few different engineers that all agreed the crack could not have been caused from the interior of the pane of glass from a blunt force impact; which is exactly what we were accused of. It was most likely caused by the high winds which was determined by the shape, pattern, and depth of the crack. Ultimately we had to dispute the charge with our credit card company. Unfortunately this involved a lot of back and forth between us, the credit card company, and the Holston House. It took over 3 months for the credit card company to reverse the charge. I cannot believe we were accused and charged for something we didn't do. I feel fortunate to have the resources (and wear with all to check my credit card statements closely since they didn't even EMAIL us about the charges) but not everyone might be as lucky. Save yourself a nightmare and don't stay here. PS. I travel ~100 days a year for work and stay in a lot of hotels, and have never in my life has this type of experience. Stay away Nashville friends.

The ambiance is beautiful and relaxing. I don't hear any noise from outside at night time. It's almost too quiet! The rooftop with swimming pool is nice has a nice view of downtown. The receptionist are friendly and excellence. The hotel is 2 block away from Broadway where they have bars and restaurants. The price is $299 per night! The hotel room is nice and clean, it's modern setting. One negative thing is I have AT&T provider my cellphone has two bars but sometimes internet work, sometimes internet doesn't work at all. Over all, I enjoyed stay at this hotel.

We stayed for several days over Christmas holiday and it was a wonderful experience. The staff was amazing, offering recommendations on where to eat or visit, always friendly and helpful. The food and drinks were great at the bar and restaurant. It was close to other bars, restaurants. Easy walking distance. We had such a great time. Definitely recommend!

Love the location...just steps from Broadway. Very comfortable room with updated decor. Staff very helpful.

I love Hyatt hotels, but this one missed the mark. The location of the hotel is fantastic! Not far from Broadway! We checked in early and the hotel was very kind as to store our bags while we explored. When we got to the room, I was somewhat disappointed. The room was a nice size. The bathroom was huge! Despite all the space, there was hardly any storage area. Very small closet and only two minuscule dresser drawers. The clock in our room didn't work. And while the staff were so kind as to reset it, they didn't clean our room the first day. When I asked the clerk at the desk why, he said he didn't know and it would be cleaned in the future. No apologies. I'm a Hyatt card member and generally get a bottle of water each day. Not there. The water pressure in the shower was horrible! The restaurant doesn't provide food in the evenings, but the bar is fantastic! Lorenzo and Marcus make some good drinks! Bed was very comfortable. Pillows were ok. I was a little disappointed by this Hyatt.

Well I will begin with Ashley was amazing checking us in and then from there we went to pool bar and still all good and room is great and love the hotel vibe. But then at pool we have 3 young kids throwing a ball and screaming at the boutique hotel . Somehow I I feel like a boutique hotel kids shouldn't be still screaming at the pool at 9 pm. So I went to front desk and was told it's a community pool so if you want to have an adult vacation go to Virgin Hotel or JW Marriot as this place obviously allows a child playground at the pool . Super disappointing ! This place is amazing but if you allow kids screaming at pool at 9 pm. No thanks !

BEST boutique hotel experience ever! The holiday decorations made us feel like we were in a actual Hallmark Movie! We have some amazing pictures! The staff treated us like family as they were extremely welcoming and hospitable! Josh, Emily, Geise and Giulia provided top notch service! We will definitely visit again! Thank you Holston House for a great bday! :)

Well, I now know why HYATT didn't put their name on the Holston House: 1) My husband is Globalist with Hyatt so we always get early and late check in and check out. Today we were told that our room was not ready, which was not a problem since we needed to eat lunch. Two hours + later we came back to HH and were told our room was still not ready. I committed that until now we have always checked in early. The gal on duty was very smarty and told me that all communication clearly states that check is at 4:00. 2) It was hot outside, and I was very thirsty. I asked the same person for water, and she informed me it would be $4.00! Now get this--I am hot and in need of water, our room is not ready, we have complimentary water in our room, but she will not give me water! Channel, a really nice manager, saw that I was in distress and took time to go to the bar and get water for me and my husband. Thank you Channel. 3) This is the first "Hyatt" we have stayed at that only gives Globalists two free breakfasts; usually we are offered four. Our grandson was with us so that really angered me. I agree with one other reviewer that the only reason I gave HH three stars was because the rooms were nice. Hyatt is getting ready to build a Grand Hyatt down the street from HH, which will be the place to stay. So glad that we only stayed one night! On a good note, HH is pet friendly. I will write a restaurant review for Tenn, but for clarification, when you walk into the HH, to your left, written on the wall is Food and Drinks. Very misleading (I thought it was a little fast food diner--not so). The restaurant is Tenn and is excellent and I will review it under restaurants. While there, Irene gave us in-site to Nashville and the Holston House. We were thanked for loyalty to Hyatt when we checked in, but I'm pretty sure the gal on duty for the afternoon didn't mean it!

My boyfriend and I were traveling via car and stopped here for a night and to see Nashville. Price on a Tuesday was $280 total on hotels.com but I did have a credit for $150 so I applied this. Thank God I applied the money, otherwise the price for this hotel is not worth close to $300 per night. Hotel itself is beautiful and very modern. Valet is $42 per night and the valet puts the car literally 50ft away from you. Might as well do it yourself if you could. $42 is a lot. We got to Nashville around 10:00 and wanted to have a drink and walk around. I heard of Broadway street. I asked the man who checked us in for recommendations and he said "there are a lot of bars open." Did not give us any names of most popular bars or lunges and did not even mention that we are two blocks way from the most popular Broadway street. I mean, it's just common sense to mention something like this if you have someone visit your city from out of town. Anyhow, we did explore Broadway street and it's awesome and full of life. We also were not told breakfast hours (I know 7-11 most likely) but tell us as a host and where breakfast is When I walked into the room, I did see shoe prints on the floor and some glass stains. Not cool. For $300 it should be spotless. Room was nice. Loved the bathroom the most. Very spacious and a walk in shower. Windows were not clean and had a lot of rain dirt. The fridge in the room was completely empty. No complimentary water. No snacks. I've been to less expensive hotels and the fridge was somewhat stocked and offered complimentary water. Just so bizarre that this was not done or provided. No complimentary coffee in the morning either. These very basic but opinion changing touches for a hotel ag this price point should be fixed. If not, lower your price to $150 which is what this hotel was worth. Or keep $280 with complimentary waters and coffees and possibly a slightly more attentive service.

Terrible property. Old, cramped rooms. Poorly managed - lots of problems encountered. $1,200 charged to my son's credit card, even though I replaced the reservation with my card. Overcharged by $200 at departure (credited back). Room floor was dirty, missing soap, Kleenex, and small/cramped. Service is spotty, some unpleasant employees. Quite overpriced for the service and quality provided. Others in our party experienced similar problems. Hotel is noisy inside and outside with drunk tourists and loud music. Would never stay there again or recommend others to stay there.

If your looking for a nice location hotel with nice hot showers DO NOT STAY HERE! Just like other reviews stated, out of the 3 nights I stayed at this place 2 showers were cold! No hot water! Complained to front desk and no compensation just "I'm sorry, we are working on it." Hotel is not cheap by no means and no guarantee there will be hot water and only response is "I'm sorry we're working on it." Hotel is in a nice location, walking distance from broadway and downtown. Could be loud at night as other mentions due to thin walls and older building but overall a nice boutique feel. Won't be staying again though

the room was clean, the bed was big and comfortable, decors were modern and new, everyone on site was really nice - I got there at 6am of my check-in day and was only hoping to drop off my luggage first, but they have a room available for me! the water pressure though is weak... and the faucet was uneasy to use - it was impossible to get the right temperature of the water. it was about two blocks from where everything is happening, but one of the blocks is under construction so you have to cross the street for the pedestrian sidewalk - there are homeless/drinkers around 11 pm at night, so.... be careful. I had to run away from one... complimentary water or water fountain/dispenser in the lobby would be a plus for travelers - please consider!

Where do I even begin? Tiffany spent over a hour accommodating my mother and I for making plans and looking for excursions. She was patient and dealt with my annoying mom . She gave some good recommendations on where to eat and what to do while in Nashville. She was EXTREMELY helpful. The room was amazzzzziinnnngggg. To start off, it's clean! I checked every nook and cranny. Not a spot of dirt. It gives me 1920 vibes. I felt like Great Gatsby was in full effect! The bathroom is to die for. The beds are comfy. Internet is easy to connect to. Elevators are fast and clean. The hallway is an event on it's on with cool pics of special things to Nashville. Definitely better than staying somewhere pricey. This spot is well worth the money!

The pictures say it all. After the third night in the Holston House, my girlfriend and I both developed raised, red, round and extremely itchy bedbug bites arranged in clusters (see pictures). Many of these were in areas of our bodies that only contacted bedsheets, including my thigh and abdomen. We were denied a refund. Holston House management would have you believe these are allergic reactions (in two individuals no less), since their inspection company, which performed their inspection three days after we left, did not find evidence of bedbugs. It's hard enough for me to find my keys sometimes, not to mention tiny mobile bugs that can travel with sheets, pillowcases, and all the other things that come in and out of a hotel room. I recognize that this could happen anywhere, but still very disappointing that a hotel of this caliber would deny even the possibility of bedbugs when faced with hard physical evidence on two visitors' bodies.

The location is excellent! It's just a 5 min walk to the popular part of Broadway Street. The entrance door is absolutely tiny and hard to find. The hotel itself is pretty small. The lobby is tiny but they offer free water and fruit/veggie infused water which is a nice touch. They have a small bar/restaurant in the lobby. The valet is $50, very expensive. The staff is EXTREMELY kind. All over the bldg. The room itself was small but very nicely decorated, cozy and modern. The outside of the bldg looks sketch so I was pleasantly surprised by the interior. The best part is the rooftop pool and bar with beautiful views of the city- don't forget to check that out! It was $230 before taxes and fees, and parking for a Tues night in the beginning of May... expensive!

Had an absolutely wonderful time at this hotel! I wish I would've gotten a better view from my room, but ‍ not really concerned by that, only really spent time in my room to sleep! The rooftop bar and pool is where it's at . Bartender Taylor is a fucking rockstar, he was slammed when I got there on Monday and just absolutely killed it! (In the best way). Great drinks, pretty great food to order, and gorgeous scenery on the rooftop pool! Inside all of the employees were extremely helpful! I have absolutely zero complaints or negative things to say and will definitely be returning (I also valet parked my car- I knew ahead of time being downtown Nashville I would pay for parking. I could have parked across the street in the parking lot but chose not to because it's a rental and I could literally see it from my room window. Also super convenient to text and get my car versus go down and wait)

This place is beautiful and trendy. The staff was so helpful with directions and recommendations. Everyone always greet me with a smile and hello. The room was spacious and clean. Bed was very comfortable but the pillows were to soft and flat for my taste. Tons of toiletries from tips, ear plugs, nail file and Keurig in the room. Not to mention lavender peppermint lotion, shower gel. Shampoo and conditioner. Huge 4k tv with ability to download your own Netflix account. I was able to watch my shows. Lots of USB plug ins. Walking distance to downtown Broadway but far enough away from the noise. Room service was good but took a long time. Would stay here again.

Worked with Ernesto Gonzalez (Director of Rooms) this afternoon to book a block of rooms for my Bachelorette Party this Labor Day Weekend. I could not be more impressed with his professionalism, focus on customer service, and ability to listen to a customer's requests and work towards resolution. He is a great representation of the Hyatt brand that I trust when I book vacations. I cannot wait to shake his hand in appreciation when we arrive in a few short months. My favorite part of working with Ernesto is that he did what he said he was going to do and went above and beyond. Our conversation was cut short as I was headed into a vet visit, but he promised that I would received my confirmation e-mails shortly and I did. He even sent a follow-up e-mail with a consolidated list of confirmation numbers. Top notch! I did my research and you cannot beat this hotel for the price, location, quality, and now customer service. It will always be my first choice of stay whenever I return to Nashville.