Tam S.
Yelp
So here's the good, the bad and the awesome. Though my food was AMAZINGLY DELICIOUS, I walked in and couldn't find the short rib/brisket burger on the wall menu, so I ask the lady behind the counter whose name is Misbah and she tells me they don't have a burger like that. Then I finally find it on the wall menu. Obviously she didn't understand me, which sucks. Anyway, I don't know how you can tell that the meat that was on my burger was made of brisket and short rib being it looked EXACTLY like ground beef. I expected to get a burger patty made of shredded like brisket and short rib meat, that is not what I got.
I also ordered the loaded fries which she asked if I wanted pickles on top which I did and that really added amazing flavor.
Both items were delicious BUT, my burger only had a half of a bottom bun, but I was home already, so I was not going back.
Now for the bad; one of the guys in the kitchen was on his cell phone, leaning his ear to his shoulder to hold his phone in place. He was ALSO preparing food. He then went to put gloves on and AFTER he put them on, he then grabbed his phone to look at the screen and readjust it on his shoulder. He then proceeded to touch the food with those now contaminated gloves. I rang the bell and Misbah came out front and I told her if he is preparing my food I will not accept it. She told me she was doing my order. She then told that guy to get off the food line while on his phone and he did.
The other thing, they need to do, is clean the kiosk pad that people place orders on. The fingerprints showed that that screen does not get wiped down.
It needs to be cleaned several times throughout he day.
The food though, was exceptional.