Holy Cross Hospital

My experience at Holy Cross Hospital was overwhelmingly negative and unacceptable. Upon arrival, it took over 7 hours just to confirm and receive my medical workup from my Kaiser doctors. That delay alone caused unnecessary stress and discomfort. The majority of the nursing staff demonstrated terrible bedside manner and a complete lack of professionalism. Nurses discussed and worried me about my blood test results before the doctor had even spoken to me, which is inappropriate and alarming for any patient—especially someone already in pain. The only positive aspects of my stay were Nurse Sia (5th floor) and Nurse Stephanie. Nurse Sia, in particular, showed compassion, professionalism, and helped keep me calm during a very stressful time. Without these two nurses, my experience would have been unbearable. For the rest of the nursing staff, I repeatedly had to raise my voice and demand that they actually read my chart instead of treating me like just another patient. Nearly every time, they returned apologizing after realizing their mistakes. This should not happen in a hospital setting. Patients should never have to fight to be treated appropriately. The hospital bed was extremely uncomfortable. If it weren’t for my family bringing items from home, my ER visit would have been even more miserable. While I was in pain, what upset me most was the constant unprofessional behavior of the staff. Post-surgery, it took 2.5 hours to transport me back upstairs. Despite repeatedly asking them to call and check, they couldn’t locate my chart for over an hour. This level of disorganization was so distressing it brought me to tears. I was even forced to use a bedpan when I didn’t need one, which was humiliating and unnecessary. All nurses—regardless of experience—need immediate retraining in bedside manner, communication, and patient respect. Every patient is different. We are all in pain, vulnerable, and deserve dignity and individualized care. If you have a loved one needing hospital care, I strongly suggest thinking twice before coming here. Remember, Holy Cross is run by Kaiser Permanente on a larger scale, and unfortunately, that showed in the worst ways. If it weren’t for Nurses Sia and Stephanie, this hospital would have been facing a negligence lawsuit from me. Do better. Patients’ lives, comfort, and trust depend on it.

On Saturday November 29, 2025 my husband was transported by ambulance to Holy Cross Hospital Emergency Room due to breathing and kidney issues. The EMT’s provided excellent care during the transport. The emergency room doctors and staff worked swiftly in stabilizing my husband. He was transported to the ICU later that night. Upon his arrival to ICU we met his nurse Jene who was a sweetheart. Very caring, friendly and professional. She checked in on him constantly, taking care of his needs and comforting him with friendly conversations. She was only the beginning. My husband remained in ICU until December 6, where I stayed overnights. I must say the ICU doctors and staff we encountered were wonderful. His nurses Jene, Christine, Princess, Clay, Ziomara and Tanvi were the best. Their compassion for their jobs showed in the care they provided and I thank them all. Olha was a nurse that was so helpful and came to my aid when my husband’s assigned nurse was busy assisting another patient. My husband was put on dialysis, where he received his first dialysis session from Joy the Dialysis Tech. She was so nice, comforting and most of all very informative of everything from beginning to end. Answering any and all questions and explaining the process over and over to each of our sons or daughter upon their visit. The hospital, the rooms, bathrooms, waiting areas, cafeteria were always clean. Holy Cross ICU truly provided excellent care to my husband and I sincerely thank you all.

I had to give a review of my experience because I just couldn’t believe the comments that I saw. This was my first time having a medical procedure at Holy Cross Hospital and my first time ever visiting the hospital. I am thankful to my phenomenal doctor, Dr. Yemi Famuyiwa for performing my procedure here. It is a beautiful and clean hospital. Along with my doctor Dr. Famuyiwa, anesthesiologists (one called me before my procedure and one was there during my procedure), and nurses all were awesome. Everyone was warm and helpful. I felt very taken care of. I had a great sense of peace and tranquility. I had a great procedure and excellent care. Everything was explained to me step by step. I give 5 stars for the service and loving care I received. Thanks you.

Terrible communication and courtesy at the information/ security desk. Refused to check if a patient has been received via transfer in an emergency situation from another hospital. Insisted on having the nurse station to call down to reverse confirm while they're busy up top, and security is just watching the front door (mind you it's past midnight so the traffic is nonexistent) DEFINITELY Do Not recommend for night visits. (Not sure if it's the same during the day) Nice lobby and vibe.

Literally been sitting in urgent care with my face bleeding for 4 hours, while they call off patient names that aren’t here. My leg could be cut off and they’d tell me to sit and wait. But they were quick to make me pay the copay Edit: ok came back to edit this post hours later because of the great service I did get once I was finally seen. This is a thankless job, sorry for the moment of impatience. Thanks again.

On 12/16/25 I went in to be induced. I was so nervous and scared but there were these 3 ladies that were exceptional and stood out to me. First 2 were the nurses in labor and delivery named Nicole and Megan (not sure if I'm spelling it correctly). They were very friendly and down to earth. They eased my anxiety and truly made me feel so much more comfortable. Whenever I would call on them for help they were right there. Nicole had this great energy about her and I actually felt like it wasn't our first time meeting because of how friendly she was! She also gave amazing food spot recommendations and we in general had really good conversations throughout the whole time. I also want to thank Dr. Lipscombe. From the minute she walked in, I could tell she was an expertise in her field and she also was very friendly. She made me feel safe and that everything was going to be okay. She delivered my baby with Megan by her side. They both gave me so much strength, empowerment and confidence. My induction and delivery went smooth because of these individuals and I am forever grateful. Megan even stopped by the maternity suite to say goodbye and see our baby again and that really meant the world. She even gave me really good advice about parenting and going forward. I'm so very glad I chose Holy Cross to give birth and they aren't lying when they say they are an expertise at what they do. My mother gave birth to my little sister here 34 years ago and I'm glad I followed her footsteps even though it was unintentional. Thank you so much! I highly recommend this hospital for birth and delivery.

I just recently gave birth here and my experience was absolutely amazing. I had to unexpectedly be induced and the staff was wonderful and caring and they were so supportive of my choices and were really good and explaining things to me. The staff also was very helpful in reducing my anxieties when talking about procedures to be done. I highly recommend giving birth at this hospital , all of my fears and doubts were eased and I had a really pleasant experience. Thank you to the maternity staff!!!!

My daughter-in-law was admitted here for her delivery. Since only one person could stay with her, my son was by her side, and I spent several hours in the ground floor lobby—sometimes late at night when it was quiet, and other times during the day when the hospital was full of life. As someone visiting from India with no prior connection to this hospital, I was able to observe everything with a fresh perspective. What truly stood out to me was the warmth and kindness of the staff at the reception desk. Every person who walked in was greeted with genuine care and respect—it felt as if the staff had known them for years, even though that clearly wasn’t the case. I’ve visited many top hospitals around the world, known for their professionalism and efficiency, but Holy Cross felt different—it felt like home. There’s something special about the people here who make every visitor feel welcome and at ease. God bless the wonderful staff who make this place so comforting and human.

Courteous, efficient like a well oiled machine. Pain under control and this is what it should look like when a patient seeks emergency treatment.

If I could give zeros stars, I would. This review is solely on the check in staff. Currently my family has been here since thursday so i've been checking in constantly, until today. Suddenly after 4 days of being here they say we aren't allowed to be doing what we were doing. I would completely understand the rules and regulations, however, as I was standing at the counter, they said I was not allowed to but allowed a different lady to. I literally called them out on the fact they let this lady do the exact thing they told me not to do and they acted as though they couldn't understand me. I rarely bring this up but i'm fairly certain it was either because I was young or because the lady was white. I'm really upset with the blatant rude treatment especially since i've been pretty much living at this hospital. Now the care my family has been receiving is AMAZING. The nursing staff and case staff is GREAT. It is the check in people that feel like they're on a power trip. Hopefully you receive better treatment from the front than I did.

Overall a subpar experience at the surgery center at this hospital. My family member had major surgery here and the overall service was cold, impersonal and lack of any interest from the staff in the care they provide here. Unfortunately, we like the surgeon who uses this hospital, so we had little choice. But rest assured we will let him know of our experience and recommend avoiding this place for surgeries. God Bless.

Kaiser Permanente sent me here, to an affiliate, because the scope of needed treatment was beyond the capability of their Urgent Care facility. I was assured that they knew I was coming. The waiting area for the ER was a petri dish, with hard plastic chairs worthy of the Motor Vehicle Administration crammed cheek by jowl, and not even a hint of distancing or masking. I feel fortunate not to have contacted any of the respiratory viruses going around. So my turn finally came, and as I lay on the gurney with an IV in one arm and a blood pressure cuff on the other, they shoved a tablet in my face and demanded a deposit. Who else asks for money once the transaction has started besides sleazy used car dealers and [NSFW]? If they did know I was coming, the message got lost along the way. It was twelve hours before treatment was started. There were a few nurses who had it together, but most seemed to treat it as just a job, and one they didn't much like. I was flat on my back for two weeks when they discharged me, no physical therapy, not even help to walk around the halls. I should not have been surprised when, a week later, I fell twice and wound up hospitalized again, followed by another two weeks in a physical rehab facility. Finally (this is Yelp, remember), the food. I have had better in an Army mess hall. I seldom give a one star rating, but if I ever wind up in that place again it will be because I was unconscious and unable to scream HELL NO! to the ambulance crew.

I was recently in the hospital due to emergency abdominal surgery. All the staff was very nice, and took their time to answer any questions I had and made me feel very comfortable. In outpatient care the nurse Yvette was truly amazing. She was sweetest, kindest, most patient nurse that took her time with me in helping me feel better before my long drive home.

One of the crappiest experiences ever as a caregiver/loved one of a patient in a hospital. Long lines to get a visitor pass. Arbitrary rules on visitor numbers (only two at a time) and they expect the third person that got kicked out to come back to the front desk to check out then check in again when they go back up. Completely asinine. No one chooses to spend time in a hospital. Caregivers don't need to be subjected to this kind of BS. If you care about the "cheer" quality of the hospital stay away from Holy Cross. Go to Suburban or Sibley. They know that visitors are powerful medicine.

I like the fact that Holy Cross is in my neighbourhood; however, the wait and dismissive nonchalance of the nursing staff is infuriating. My son and I arrived today over 3 hours ago. The waiting room was empty! (Thank God for small favours especially the day after the 4th of July, right?) Then we sat and sat and sat. We watched the waiting area fill up and empty out as pretty much everyone that came after us, were called before us. I told the nurse that I understand that the elderly and young children are usually seen first, but what about my son? I was told , "Oh, your son is on the "Fast Track" list. What the hell is fast about over 3 hours when the lobby was basically empty? I have lived in this area for almost 30 years and unfortunately most of my experiences at Holy Cross hospital have been disappointing.

To all of the amazing staff in Holy Cross' maternity department, thank you. Every person on that staff from admin, to nurse/midwife, lactation specialist, to doctors. Everyone treated us well from the time we got to Holy Cross until we were getting discharged4 days later. To witness the birth of my first child and have an amazing staff experience like this, I will forever be grateful to the staff here.

Our father was transferred to Holy Cross Hospital after being admitted to our local Inova hospital here in Virginia. We couldn't understand why he needed to go that far for care as sick as he was . But his doctor said this was the best place for him to receive the best ICU care as sick as he was. From the time he got transferred there he stayed 1 week in this hospital and the care was AMAZING. From the doctors to nurses to all the staff. Holy Cross Hospital saved our dad's life. From now on this is where we want our care. They listened to us and made us feel comfortable with all the decisions we had to make. Thanks to their team our dad is now back home doing well. God Bless Holy Cross Hospital and all the staff there.

I would give 0 stars if i could. DO NOT SEND AMBULANCE to this hospital they will not treat it as an emergency! STAFF is RUDE! wait times are ridiculous. i hate this place it feels like hell

The implementation of corporate healthcare is greatly to blame for the decline in care provided. This institution is no exception. A complete lack of compassion and basic humanity was my experience. It appears that no one actually pays attention to their core value of reverence and their mission to provide a "compassionate & transforming healing presence". I know employees have completed HRO training, but I did not witness one aspect employed during my visit. As someone in healthcare, I was truly dismayed at the callousness of the staff; as well as the appearance of my family member in the bed; gown disheveled, bed unmade, et tube harness not applied correctly, I could go on. Instead of compassion, you'll get a constant reminder of how many visitors are in the room. No one even offered us tissues!!! But what they did offer was to keep putting us out of the room reminding us of the number of people allowed. Even in an end of life situation. Never saw the hospice or palliative team; not even the staff clergy. The clerks at the ICU desk have MAJOR attitudes. One started out nice, but I guess mid shift she got tired of opening the door to let us visit our loved one that was dying. Literally only ONE nurse offered her condolences during our stay. The institutions I am employed by would NEVER provide such substandard care. Bereavement carts, private area for the family, and clergy are offered at minimum. We had to 'catch' the clergy while he was walking around one day.

I rarely post reviews, but my recent experience at Holy Cross in Silver Spring was so thoroughly positive, I feel I have to share. I was there for an outpatient surgical procedure from 6:00 a.m. to 5:15 p.m. Every moment of my stay, I felt my care and comfort were being tended to, and in fact were everyone's only priority. From the prep team to the surgical team to the recovery team, everyone was pleasant, attentive, and caring, which not only made and kept me comfortable, but also made me feel fully confident that I was in good hands. I generally consider it a win if my needs are attended in a reasonably timely manner. The staff at Holy Cross, however, seemed expert at *anticipating* my needs, well exceeding my highest expectations. I am grateful to the many people involved in the effort.

First of all Kaiser sent me to the ER. Because of the clots I did chose this hospital because I've only know it as the Best hospital.. I got a rude awakening this hospital is horrible especially the Nursing Staff as well as the physicians. Kaiser thought I had a blood clot that's why I went there and I thought they would put me in a room they didn't say anything to me and I was placed in a hallway no one is checking on me no call button when I woke up I realize the wall was nasty where they had placed me . They lied to me about not having beds and I did take pictures of the empty beds I had to keep giving them my history several times no one was passing the information to the doctor the doctor kept saying she was sorry I bet you are!!!! The charge nurse doesn't know her job telling me she doesn't assign the beds I know for a fact she does. I've worked in a hospital for 43 years I know my job and hers too... I have pictures to show they were lying to me , the doctor gave me pain meds to keep me quiet. I arrived at 9:31pm and I was placed in a wheelchair and put in the waiting room for more than an hour.. I pay my insurance every two weeks and this is how I'm treated so disrespectful as a paying person. The only staff had some empathy for me the Radiology department everyone else had issues with me and I don't care. From 9:31pm to 6:45am they hadn't done much of anything. I pray I will never go back to holy cross hospital the whole set up is horrible. They did not treat me like a human being they put me in a hallway medicated me and just left. I'm so upset right now this place gets no stars from me. Didn't even show an ounce of compassion!!!!! No I wouldn't recommend this place.

I was just told in the EMERGENCY ROOM that my sister's condition was "not an emergency for us." My sister was in cognitive decline. Unbelievable. This is why people think health care is a terrible racket.

Generally speaking, I guess that I had a positive experience. As expected, it took a bit longer than expected to see someone. While my injury caused unimaginable pain, it was not life or death so I guess I can understand why it took me some time to make the rounds were various nurses and X-ray technicians. That said, the nurses that treated me were amazing, patient, and understanding. Unfortunately, the check in process was a bit of a mess. The 1st person who checked me in was eating while working. Ok, I get that the hospital probably was short-staffed. However, I found it to be a bit unprofessional the admin was chewing very loud and talking with her mouth full of food. I thought it was kind of strange that the hospital (somewhat rudely) asked folks who were not receiving treatment to leave because they did not have enough space in the waiting room. I mean, who wants to wait in the ER alone?

Fantastic experience. Had outpatient surgery and everything went perfectly. Great staff, efficient, best ever had

I developed sepsis from salmonella I did not know I had. I was told to go to the hospital by the emergency room I was in and Holy Cross was the closest hospital to me. Although the nurses and other staff were amazing the infectious disease doctors were completely unhelpful and grossly incompetent in regard to my care. the doctor made me call around and get my own records for them to review. they then failed to actually reach out and get further results for my sensitivity test that would allow me to leave the hospital. the infectious disease doctors acted as if I was wasting their time. I was finally able to actually getting help only after continually complaining to the nurses to have the doctors stop in and actually talk with me. If I could rate this lower than a 1 I would. I would never in my life recommend this hospital for anyone if they know they will have to be admitted.

Nightmare surgical experience! Told doctor and anesthesiologist of medical issue, pre surgery, willfully ignored the problem, now my life has been 11 weeks of trauma, nightmares, and issues nobody wants to take culpability for. Negative stars. My life has become Hell, and 1 can't trust any doctors again! *Caused* injury, trauma, humiliation and pain that wasn't necessary! The reason it's a "practice is, apparent!ly, because they can't get it right. l'l die from nature, not some meglomaniacal, and dangerous individual's (like these!) hands,

After having had many surgeries at holy cross. Holy cross has had me in the surgery schedule two months . After establishing preop work up, pt for two months , turning down employment to get a knee operation . They cancelled my knee operation one week before I was supposed to have the surgery done . I'm barely able to walk because of their stupidity at this hospital . Now I have to find a facility that will accept my insurance . Please make sure if have insurance from DC they accept it. The out of state Medicaid plan they will not accept but they will take your Medicare . They used to accept DC Medicaid but no longer accept it . Why not let people know early on when you run the insurance so people lives won't be messed up ., healthcare in this country isn't about care but money . Trifling is an understatement it's in humane ..They accept the Medicare as the primary insurance but not Medicaid as the secondary

I understand hospitals are dreadful and usually a bad experience but what I hate the most is the big round bald security guard who is rude and rather enforce regulations that keep you from seeing ur loved one rather then helping people who are really sick. This is a letter to you Mr round bald security guard, I hope you stub your toe and that you pillow is hot on both sides, I hope you have a bad day and then get fired from your job, I hope that you get a small cut and then decide to eat lemon for it to burn, I genuinely feel bad for anyone in that building with you.

An amazingly bad experience in patient care in the ER. My wife had a bad fall, lost consciousness, and lost a lot of blood around 830p. We scrambled to get her to the closest emergency room, at Holy Cross. The check in and getting the ekg and ct went smoothly, all done by 10am. She was in shock in pain and really a huge mess. But no one reviewed the cat scan until 8am the next morning when the new doctor came in. In fact she was offered no meds, no water, nothing, no one came to check on her. About 3am they moved her from the general waiting area to the private waiting area. But no movement until 8am. If she had actually had some bleeding, this would have gone critical and I get the distinct impression that no one there cared one iota. It was shocking how little they seemed to care about the patients. I won't go here again. I will note the daytime people seemed on the ball. After the shift change things were better. But it was too little too late imo.

It took us 4 hours waiting for discharge , the dr just ignore the mulmmultiple notice and we have to drive another 50 minutes to go back again for dos barge since we are trying to catch up another pre planned event . Why the dr in charge is so irresponsible and don't respect patients and their family members time? That is why as patients we should be treated fairly. Very disappointed patients family member

first of all, the receptionist can't locate my patient. then the directions she gave & also a second one is so vague as to where the sicu is located. I want to add, my son died in this hospital and my husband refused to come to this hospital. I had my 2 sons delivered here in the 80's and no problem then.

I want to share with everyone about the terrible experience my wife had to go through at Holy Cross Hospital. First of all, waiting at this hospital is truly a terrible feeling. We had to wait more than a day for my wife's surgery, even though I fully understood that the hospital could face overcrowding. However, it was the lack of care and poor service that really surprised me from the medical staff who took care of my wife's room, except for the doctor and operating room nurse, who didn't even care about taking care of my wife. take care of my wife. My wife had to endure the feeling of discomfort and pain because no one cared about her wound or even changed her bandages all day long. . until she had to speak up. What's even sadder is the feeling of abandonment when I came to visit my wife and my daughter under 12 years old was not allowed in, I had to stand outside and only hope for the nurse's attention. However, their indifference and disinterest left me feeling disappointed and angry. Finally, I would like to emphasize that there is nothing commendable about the sanitary conditions at this hospital, the sheets, beds, and bathrooms stink like they have never been cleaned. Even when my wife was discharged from the hospital, I couldn't go up because I had to stay outsiders with my daughter who is under 12 years old. My wife still had to worry about changing her own clothes because there were no nurses or anyone to help. Holy Cross Hospital was a horrible place and I never want to go through an experience like that again. I hope that this review can help improve the service quality of this hospital in the future. I really want to give this hospital 0 stars. Only the doctors and nurses in the operating room were enthusiastic

**1 Star** I would give ZERO stars if I could. We arrived at the ER early in the morning, thinking we'd get prompt treatment. What a joke! After an easy intake, we were stuck in a HALLWAY - this place can't even handle basic patient loads. Then the endless waiting game with zero communication - unless WE constantly chased down the nurses. Finally, the doctor breezes in with useless non-answers. Turns out, the person we needed wouldn't be in until the evening. We could've AVOIDED this mess if someone was honest. To add insult to injury, the ER was totally chaotic and the staff seemed busier gossiping than actually caring for patients. The ONLY saving grace was the person who FINALLY arrived at 7 PM. They were understanding and actually solved our problem. But it's NOT worth a full day of frustration. If you value your time and health, steer clear of Holy Cross Hospital's ER.

Been in the ER since 8am... I was here yesterday and discharged. They told me if the pain gets worse to come back. I did. It took OVER an hour for me to have my vitals checked! ER Room A17 the TV doesn't work nor the nurse call button. They just left me in here and forgot about me :-(

I was recently taken to Holy Cross Hospital's ER by ambulance. The staff was efficient ordering tests, keeping me informed and checking on me regularly. My nurse, Victor, was wonderful as were all of the other staff I interacted with. After a full day of treatment they were able to get me stabilized enough to go home. I was given strict instructions to come back immediately if symptoms reoccurred and to see my family doctor within two to three days. I notice that most of the negative reviews were written in 2021 and 2022. I understand people were frustrated but it was an exceptional time, and not in a good way. with so many Covid hospitalizations and deaths.

Holy Cross had no idea how to manage the patients in the system. My mom was admitted there last September (2024) and the service was so so. On January 27, we had to call 911 to take her to the hospital, the EMT told us they are taking her to Holy Cross so my dad went to emergency, ER told him that she is already in a room and gave him a room number. He went to that room to find out some other person was there, not her. It took us more than an hour to get the right answer. Come to find out EMT took her to Montgomery General but how can they gave her being admitted in Holy Cross hospital. Some of our friends also went to Holy Cross on Feb 1 to visit my mom thinking she is there, and the front desk still gave them the same room number at Holy Cross. It looks like they never discharged her from their system since September or their Database is not correct. I hope this only happened to us and not other family members. Also the Front Desk Clerks seem to be very rude to the people specially if they are foreign nationals. I hope Holy Cross change all this so that the status of this hospital can improve.

I am very displeased that my Dr recommended this facility to me for treatment. The nurses are not nice, the service is slow and the rooms are empty and not clean. I'll let the photographs speak for themselves. I feel like I'm in a prison cell. Never again will I allow my physician to recommend a hospital I never heard of.

My daughter and I came in to deliver her baby there a week ago and was met with sarcasm from the attending doctors. She didn't get a lot of prenatal care because of the lack of concern her OBGYN provided so she was criticized by the doctor and mocked for having a degree and was told well next time Ms. Forensic Scientist make sure you get prenatal care. I also received lack of care during her birth while trying to make sure her husband experienced the birth while attending to their 3 year old downstairs in the lobby. I kept telling them I was not video taping the birth but making sure her husband was on FaceTime and didn't miss it and I said to them the first baby was born so quickly he missed it and the smart mouthed doctor said to me well he should have been up here for this one. I guess they feel that people of color can be spoken to however they feel and we will not do anything about it but hopefully this review will allow others to be aware of the lack of empathy we received. As a doctor your first job is to care for your patient and keep your personal opinions to yourself. It is not your job to add your side notes or opinions to what your main job was (deliver my grand daughter safely and with care). I'm highly disappointed with the maternity experience especially since my daughter that was having her baby was delivered there 28 years ago. The attending staff amazing the delivery doctors go back and get a class on caring 101. I will definitely let all my colleagues within the county government know to be ready for smart mouth doctors if they ever have kids that need to be cared for on the maternity ward.

Not too much handicapped parking, since half of it is blocked off. The Hospital outside is trashy, dirty, and full of pot holes. The signs read you must get a ticket for Handicapped parking from the attendant. I went in to ask; there is no attendant. The signs must be changed. As a disabled person, I was trying to see my husband in ICU. There was an escalator to a point. To go further, you must go up a very steep and long ramp. Yes, the ramp has railings and seats, but that did not help much for my disability. I nearly passed out. Before I went up, a gal at the front desk indicated there was an elevator, but upon investigating--that elevator DOES NOT go to he ICU. I will be addressing this further with the powers that be. Yesterday, when I went, I could NOT find any open Handicapped parking--and it was around 9:15am!! After driving around, I did see an attendant, who allowed me to park in a space where Metro Access parks. Whew! the place was cleaner yesterday. I was also able to get a person to take me up in a wheelchair. There are elevators that go there, but they ARE NOT open to the public. I stayed only a short time, since I knew I was not parked in an ideal spot. I used the ramp to go DOWN, which was easier than going up, but I to take that slow, even so. I know my husband would like me to visit more, but it's so unpredictable regarding handicapped parking, and if I can get a person to take me up in a wheelchair...a real shame I don't feel I have the freedom I want to visit. Apparently, that is great if a person is not handicapped.

This hospital has slowly getting worse. The waiting area for the emergency department is so dirty and disgusting. All the floors are sticky and seats are broken and there is no enough seating area since the other half of the waiting room is covered with a blue tarp that has some triage care. There are people laying on the chairs with IV lines on them. The triage Nurse dismissed you without a doctor proper evaluation. Patient care is more like a business

I would avoid patronizing this hospital at all costs (unless you have a life-threatening emergency and have no other choice). First, even entering the hospital as a visitor is arduous. The employees/volunteers at the entrance area are extremely disorganized, and have a difficult time even in looking up your name to see if you're on the roster of visitors or out-patients scheduled for an appointment. Second, I have been in the presence of administrative staff that appear clueless in regards to basic communication skills. To hide this fact, I have been lied to in face-to-face interactions. (I could cite the circumstances in which this occurred but I don't want to write a thousand words here.) In regards to medical treatment, I can single out the pain management office as being particularly egreious. The staff is continually changing, including the doctors. Morever, I wasn't told that doctors were no longer working there. When I asked why a medical assistant was taking my information, a staff member, on several occasions, said that a doctor wasn't available. That's true. There was no doctor available because all the doctors quit. I was given a regimen to follow for "breakthrough" pain. This included taking nsaids. I got an ulcer as a result. The health care professionals in charge of prescribing medication have written the wrong medication protocols, and in order to contact a staff person by phone in this department is nearly impossible. Finally, in order to lodge a complaint, the hospital recommends that you leave a message with their 'patient relationship' department. Unfortunately, you cannot reach a "live" person and thus far, no one has called me back. I'm not going to type anymore to expand on my dissatisfaction, but I hope it's clear as to my general view of the competency of this hospital and its administration.

This hospital has so much potential, however falls short in the building maintenance. my wife and I believe this hospital has become on the low level with the old cheverly PG hospital. The Pros: The nurses & doctors in general are compassionate and they gave us great care. The Cons: The building itself, specifically the maternity wing was in horrible shape and not maintained. Sure we're not expecting a stay at the Westin or even a Holiday Inn, but basic things like central AC, Sleeper couch without a major hole, or even a functioning clock I would expect out of a maternity wing. The Frustrating: I tried for 3 days to a function clock in our room. I got fed up and ordered a battery from Uber eats delivery and installed one myself. Verified the battery was indeed broken with tools in my trunk. For anyone that's had a baby, you know how important a clock is in the room. The Ugly: Nurse Elizabeth in maternity wing had a horrible attitude showing up to her shift. She didn't introduce herself or check up on our new born or mother for hours since the change of shift and when we called she showed up with an attitude like we're not important enough for her to deal with. Luckily there were many other nurses in the maternity wing that were awesome during our stay such as Mojee, Rosana, Kat, and Mary.

On the three occasions I've been in Holy Cross (for ER care and admitted), I've gotten great care. The providers are helpful, explain procedures thoroughly, and have compassion for patients. I'm glad this is the closest ER to my home and where I'll likely be taken in an emergency. It may be crowded there at times , but you won't get left in a corner to fend for yourself, which is scary and too common. Also, as an older woman, I really appreciate that the staff understand cardiac events and care for women my age is different than that for men.

Contrary to many unfavorable reviews, I had an excellent hospital experience yesterday. Registration, pre-surgery staff, surgical staff, post op staff, all excellent. Caring, helpful, clean rooms and hallways. Thanks to all.

This review is mostly for the expecting mama's out there looking for hospital reviews in the time of Covid. Still this might be helpful for others. I spent several weeks here in August and September amid Covid - my first stay was when I had my baby and my second lengthy stay was a few weeks later for postnatal complications. I hope this lengthy review helps others out there, especially expecting moms, who are concerned about the hospital experience during a pandemic. Lets break it down! I've split it in two - general experience and then labor and delivery experience. IN GENERAL: Covid Precautions - I felt pretty safe here during both stays. I was tested for covid multiple times. My second stay here I was taken by ambulance from a Kaiser facility. They tested me for covid before leaving Kaiser urgent care as an extra precaution. All of the doctors and nurses were masked up to varying degrees. At the very least they had masks. Some also chose to wear face shields and the high tech ventilation masks. When it was just me in the room I was allowed to take my mask off. Whenever a nurse or doctor entered I had to put it on. Housekeeping came regularly. I had c-diff the second time around and was located in a section right next to the covid patients. For all of us everyone had to suit up in hazmat like scrubs before entering rooms. Our food was served with fully disposable materials including the tray itself. Rooms - All rooms are now singles which is definitely a plus. Not having to share a room makes the hospital stay a million times better. You feel much safer alone in your room during covid times. New wing rooms are a million times better than the old wing. I wish there wasn't such a disparity. Guests - The first time around I was allowed one guest because I was having my baby. The second time around no guests were allowed. Make sure you bring your phone/device chargers so you can stay in touch with friends and family. Food - Their food is much better compared to other hospitals. HUGE ISSUE THOUGH! The cafeteria hours suck!! They're open for lunch from 11:30-2pm and for dinner from 4:30-7pm. If you're a patient food is shut down at 6:30pm. They will not answer the phone at 6:31. If anyone wants food after 7pm here they're screwed. How they continue to get away with this I don't know. They say online they're open until 8pm. They're not! FOR THE PREGNANT LADIES: Covid Precautions/Masks in L&D - See above. They rapid test you once admitted. Once my test results came back the nurse said I didn't have to worry about wearing my mask. They don't test significant others so my partner had to wear his whenever a doctor or nurse entered the room. Totally understandable and not a problem. Overall I felt very safe in terms of covid when I gave birth here. Housekeeping was took care of the rooms and were in high demand. You might have to wait a bit longer for a room as a result. Guests - You're allowed one support person. They're not tested for covid so they have to wear masks. They're allowed to come and go. See above about food. Cafeteria hours really sucked for partner once baby was born. Epidurals - If you know from the start that you want an epidural make sure you ask for one ASAP. I was induced and then had HORRIBLE contractions for a solid five hours. I was begging for an epidural in the worst pain of my life. The anesthesiologist was set and ready but THEY DIDN'T HAVE ENOUGH NURSES to move me to labor and delivery. I had to wait FIVE HOURS for an epidural because this hospital couldn't staff enough nurses. I later found out an epidural should have been available at the same time I was induced. HC dropped the ball on that - or at least the reddish haired fanny pack wearing spaz of a nurse whose name I will not mention dropped the ball. I finally got my epidural but shortly thereafter I heard the screams of women who didn't make it in time because there weren't enough nurses. Women are suffering here because this hospital can't get their staffing in check. FIX IT HC. Rooms - DO NOT let them take you to the overflow "pediatrics" floor after delivery. This floor hasn't been updated since like 1991. I stayed in 5 rooms during my labor stay and this was the worst by far. Stay on the standard post labor floor if you can. Nurses - Aside from the spazz mentioned above and one other nurse I had in L&D, the nurses here are incredible. The best of the best. I was in the hospital for seven days with complications after delivery. They knew how sucky my situation was and went above and beyond. Extra staff shout out - The transport people (especially Josh!) and the middle of the night take your blood people are perhaps the best employees in this entire hospital. I had to have middle of the night blood transfusions and then many subsequent middle of the night blood hooplas and let me tell you these techs were awesome. GREAT PEOPLE. Hope this helps someone out there!

We were referred here from urgent care. Holy Cross hospital does not represent it's parent health company. It needs more staffing to support the demand. CustomerService training for hospitality is also recommended to be on par with other hospitals in the area. Now we know to ask for a referral to a more hospitable, family friendly and better managed hospital.

Horrible Hospital First I called non stop for 45 mins to get someone to answer -- kept getting put in hold, then phone would ring and after 10 rings hang up. After 45 mins someone answered with a horrible attitude - and transferred me to ER. ER nurse refused because of 'HIPPA' to give me a status update on my 3yr son -- my wife has been up for 36 hours and just fell asleep in room-- and I'm in Asia and about to board a flight -- just wanted to know my child's status before I get trapped on a plane to sit and stew in fear and nerves. I've gotten friends and family updates over the phone-- refuse to believe hippa prevents me from getting info on my own child Horrible. And evil.

I don't know what happened to this place but it is very sad. Ignored by nursing staff, no pillows, no sheets, no incontinence care and a bunch of nurses talking about how they don't give a shit and don't want to work Sunday's. This used to be the oremier hospital in the area. Mom sat in urine for four hours, I changed her with supplies brought to hospital by family member. Physician was kind and caring but was consistently searching for a tech or supplies. They need a manager!

Pro: none. Con: parking pay, understaff, long wait time, over worked staff. If you are looking for a hospital that provide good care for you or your family member than don't come here. Wait time in the ER is long and overcrowded so you can't have space to avoid Covid. The nursing staff is so understaff that they don't even have a wound ostomy nurse at this moment to evaluate patient who come in with wounds and provide the adequate care needed for wound recovery. Floor nurses are overworked and underpaid. The hospital charge a lot of money for parking. The hospital recently just announce that they are going to discontinue one of the perks of working for this place which is employee discount at the cafeteria. If the workers morale is low, can you guess what kind of service you or your family member are going to received? Avoid this place like your life depend on it.

Let's start with the good, the surgeon (an outsider) did his job well and the nurses/floor staff never let us down. The patient is now fine and all we have to do is ensure he never goes back. Beyond this, if there is anywhere else you can go, go there. My very senior parent arrived in an ambulance. He was told to leave his wallet behind but grab his health insurance ID. He grabbed his private card (B coverage) and missed his Medicare Card. The administrators relied on this to explain away really poor physical care (8 days in a recovery ward) and transfer guilt on to my parents. Medicare (CMS) maintains an online Medicare verification system every hospital uses. They were lying. He was left for 8 days in a tiny curtained off area called a PAC-U. The beds on the other side turned as much as 2 to three times daily at all hours. At one point a small armada of cops were at the open front of his room deep in the night. On the 7th day the social worker finally arrived and announced quite simply that his insurer had declined rehab coverage. The insurer transmits stuff to the hospital electronically (instantly) they mail it to the patient. Suffice it to say in the written document the insurer declined nothing. HC Germantown had not given him inpatient status even though on average they report it takes them 3 to 5 days to address orthopedic matters. So, while his insurer was happy to step up to their piece, there was not Medicare eligibility. In the ensuing "dialog" I have simply conclude this is an extremely top down management culture with little accountability and few feed back loops. Before we escalated to the institutions remote leadership, we created a dense trail for meeting requests that were generally ignored. When we got the President's attention the first issue from the senior staff was why we went directly to him - we did not. They simply are too out of touch. BTW, in addition to learning the whole Medicare thing was victim blaming we had staff quietly telling us there was no excuse for him to have been left where he was for 8 days. Within hours of reaching the President, he was transferred to a normal room for his last night. Finally it is worth noting there was a very professional letter written by a family member known for these things professionally. Holy Cross responded with a note dense in victim blaming. Then, they blocked the email address we used to send the letter..... We have had great experiences at Shady Grove, Medstar Olney, Suburban and Frederick Memorial. Any of those is better than HC-Germantown

Insensitive to people that feel suicidal. I've been going through hell, in addition to being weaned off of Xanax prescribed to me going on 19 years, makes my blood pressure go up and I feel sick. I feel suicidal and went there in hopes to be admitted into psych. I told the nurse this and the doctor. They drew blood and took urine. I finally fell asleep, then was awaken approximately 4am and the nurse said they were discharging me, and they called a cab. I told them I don't walk well long distances and that I have to walk a long distance through my apartment to get to my unit and I'm always sent home by ambulance. I use a Drive electronic wheel chair to go outside of my home and as instructed by my primary care doctor that orders the chair for me to NOT walk long distances because I could fall. While I was in there, there was a bathroom right by the room I was in and walked there, with the help of the nurse, who was nice but that's the distance I walk at home. I CANNOT walk long distances because having osteoporosis from years of prednisone, and Humira, plus I had a spinal cord stimulator in my back in October 28, 2023, I have to be very careful. But did they listen, NO. I had no coat and nobody to assist me. They pretty much put me out. You would have thought I was acting out or something! I did not cause any problems when I was there but I did get angry because they put me out like I was a criminal or something. One nurse lied and said he was a charge nurse (the nurse that started and IV) yet when my mom called she to the charge nurse who, it was a woman and my mom said she was not friendly. And this is a Christian hospital? How the heck are they are going to judge me and tell me I can and cannot do?! When I got home, thank God a neighbor was awake and my mom told him to take her manual wheelchair or I could fall and hurt myself and had that happened my surgeons would be pissed if their work was ruined. I will be reporting this incident to the appropriate people and they will hear from my doctors because this is unacceptable.

Horrible service. We were here 1am this morning and now is 6:12 am and we haven't seen by any of their doctors. Complain to the nurse in charge and his name is John, and he seems don't care at all. He said that's how it is and he doesn't care at all. And we decided to leave without getting treatment. Very disappointed.

What an amazing staff and facility!! Everyone there was dedicated to a healthy and safe delivery for mom and baby. Thank you to the amazing doctors, especially Dr. Crystal and Dr. Offer, nurses, medical team, and everyone who assisted in the delivery of our baby girl on October 5th. I highly recommended Holy Cross Health, a hospital and team that cares

(1) ER was filthy, crowded, & the staff were rude. A different staff member (EVS) apologized that they put me in a known (one year) "broken" room & even asked if they could get me something. The ER wait times were a lie because they counted shoving you in a broken room to stop the clock time & not when a real medical healthcare provider sees you. (2) I was in horrible pain after an accident but was denied anything for pain for hours. My foot could've been sitting on the top of my head & still nothing. (3) Ann Price, DO, was one of meanest healthcare providers I've ever met, & before I said one word she yelled at me. I wonder if she yelled at the professor that tried to teach her about bedside manners, empathy, & ethics. (4) Repeatedly told, "we don't do that or don't have that." Almost asked--"what can do and what do you have?" (6) Holy Cross Hospital where you go for disrespect, poor medical treatment, feeling of being abandoned & all in a filthy & overcrowded place. (7) I say prayers for all patients every time I pass HC on the Beltway. I actually had nightmares afterwards. (8) Found out you can turn them into your insurance provider &/or the Joint Commission Accreditation of Hospitals.

Trying to get medical records to doctors is extremely hard Lack of communication after discharge

Ive been waiting in the ER for over 4 hours and the only nurse that came to visit me was this dirty roach. I don't really recommend. I was in horrible pain and didn't get the help right away. And also a patient in the ER fell and none of the nurses noticed until someone told them.

A family member came in for surgery and everything went great! I was most impressed by the diversity of the staff, especially the registration staff. You can hear any language spoken by a person and not by a machine which impressed me the most. The check in was similar to going to a restaurant, I was given a pager that went off when I was able to go back and visit my family member before the surgery. A modern flat panel mounted monitor is in the waiting area providing updates on how everything is going with your family member. The rooms are private and they allow visitors 24/7 which is great. The nursing staff was awesome and friendly. The food in the cafeteria was just average. The parking is tight but the price is fair. I came away with a good impression of this hospital.