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This is a Grand Dame Hotel. It is exquisite, well appointed in every way including making a centerpiece of a still working beautiful open cage elevator for guests! The entrance, lobby and open area restaurant areas are beautiful. The staff is very attentive and my rented car was taken away to be parked swiftly and allowed me to just enjoy the wonderful city of Nimes for a couple of days. The hotel is about 1-2 small streets away from the main part of town near the water fountains and the park.||Just a beautiful area and a beautiful city with architecture that has been refreshed.||My room was very comfortable and overlooked the backyard ..I enjoyed the heated indoor pool. I would definitely return!

Fabulous place in Nimes. I enjoyed my stay in this hotel which is in the city center right near the gardens but also close to the central area. The hotel is spotless, the rooms are well appointed and bathrooms are set up well. I enjoyed my room with an excellent shower. The front desk personnel are very helpful as are the valets. I easily followed my GPS right to the hotel from the highway and gave the valet my car to park. You can also park in one of the many lots in town, but there was a festival and lots were full so valet is helpful. The hotel is very elegant and has an old fashioned cage elevator and a very nice indoor/outdoor dining room for meals. I used the heated pool which was also terrific. This was a very good stay, I enjoyed the hotel immensely.

In the main, the hotel was excellent, generally friendly staff, great location, quiet well-appointed room. The only issue was the bar staff who seemed to just ignore us, both times we visited. We sat down in clear view of the multiple staff who were on who just ignored us for 10 minutes until finally I had to get up and ask for a bar menu. This happened again after dinner when I actually asked one of the staff if we could sit outside and would we be able to get service there, they said yes and again ignored us. This is really poor in a five-star hotel where service in all areas should be first rate.

An excellent hotel that combines modern amenities with old-world charm. The staff are great and very friendly. The location is excellent and the food and drink first rate (the breakfast buffet isn't huge compared to some that I've seen, but the quality of the items is outstanding). The place to stay if you are visiting Nîmes.

We spent two nights at this modernly renovated historic hotel in central Nimes. The staff was friendly and nice. We reserved and supposedly received a junior suite but it was not what we were expecting…it did have a king sized bed but the sitting area was a narrow sideboard/desk with a desk chair and another chair with a small table…not what I would think of as a junior suite, but the room was comfotable. The room was well appointed and nicely decorated. The bathroom was modern, had two sinks and a shower with a half door and a separate toilet area. The room was a little warm and though the front desk overroad the system to lower the temperature we opened the window for better air circulation. There were accessible plugs to charge our electronic devices. Breakfast was a standard unremarkable buffet with eggs or pancakes provided separately. I would recommend this hotel.

Had a great experience at this hotel. The room was spacious, clean and thoughtfully designed. Loved the modern shower. It overlooked a nice courtyard. The hotel is within a 10 to 15 minute walk of multiple fantastically preserved Roman ruins. The staff was very attentive and helpful.

Friendly staff. Solid breakfast. Absolute B.S. elevator, very annoyed that it didn't work twice. I had to carry my bags down the stairs in order to checkout. For $800 a night, I expect an elevator. Please get modern technology. I sadly suffered a back strain earlier in the week and this episode didn't help.

Credit card fraud in a self-proclaimed luxury hotel This hotel does not live up to its claimed 5-star rating. The looks and the service provided do no match. In particular competence, attitude and experience of staff are not aligned to the assumed status. Besides that, prices for food and drinks are substantially exaggerated. On the plus side: - location, very central, in walking distance to city centre and all sightseeing spots - nicely decorated and designed, with a very nice courtyard terrace and garden On the downside: - rooms feel too narrow; the bathroom was huge, but that meant that there is not much space left in the main room; the wardrobe is too small - indoor pool with counter-current jet system, but not powerful enough - we left our room for 6 hours, requesting it to be made up; when we returned, nothing was done and the door to our room was left open; later the housekeeping lady dropped by and apologised, offering a couple of marketing gifts from the hotel; a nice gesture, but doing it right in the first place would be preferred Unacceptable: - staff inattentive: temperatures were already pleasant enough during the day to sit outside in the garden, having a drink and a cigarette; however, none of the staff seemed to bother to clean the outdoor seating areas; several staff members walked past, seeing us getting rid of dust and fallen leaves that had covered the seats; no one paid attention or offered assistance - breakfast: very expensive (36 EUR pp) for what is on offer: 2 varieties of cheese, 2 varieties of cold cuts, a couple of sweets and cakes, 2 types of breads …); scrambled eggs are pre-cooked and kept in a holding device; only fried-eggs or omelette are freshly prepared; I ordered fried eggs, sunny-side up; what then arrived defies description of anything I had come across in any of the hotels I had stayed before: eggs that appeared to be over easy eggs; I remarked that I didn’t order them that way and insisted to get proper fried eggs sunny side up; the waiter seemingly didn’t understand me; in reply to my question if he knew what ‘sunny side up’ meant he declined (which hotel staff member in this world does not know what fried eggs sunny side up are???); shortly after the waiter had left, we realised that what he had brought, were indeed fried eggs sunny side up, however served as bottoms up (who on earth serves fried eggs bottoms up????) - coming back to the credit card fraud issue: I had several emails - too many for my taste - from this hotel in the days leading up to our arrival (welcoming us in a couple of days, asking us to pre-check-in, asking upfront about the name of the accompanying person - never had that ever before - and the type of car - also was never asked about that before …) that when another of these notifications arrived a couple of hours before our arrival - while having lunch - through the channels of the internet reservations platform and in the name of the hotel, I wasn’t suspicious, just annoyed of having to verify my credit card details. As it turned out later, it was a fraudulent attempt to having use my credit card for transferring money to cyber criminals. As the annoying messages did not stop, I became suspicious and called the customer service of the reservations platform, my bank and the hotel. When we arrived at the hotel, the hotel staff claimed that the internet platform had been hacked. However, a day later, after the IT team of the internet platform had investigated the incident, it turned out that the leak and mistake was on the hotel’s side - either intentionally or by mistake remains to be seen. A couple of hours later I received another of these automated messages from the hotel, asking me how my stay was etc. I couldn’t believe it. I had excepted that they would point out the incident and apologise for it. Nothing of that kind. I had to chase down the hotel manager and confront him with the facts. To their credit I should mention that they offered a reduction: however, a meagre 20% off the room rate, which for a hotel like this is peanuts.