Brice L.
Yelp
I wish I could rate this place lower (and I don't give bad reviews).
The first time I came in, the cut was fine but the groomer had sprayed so much fragrance on her I had to put her in the tub immediately (which while I have sensitivities to fragrances, this had never happened before after a groom).
The second time - oof. I can't believe.
I asked for my 14 year old shih tzu to have a short puppy cut - less than half of the hair she had. They didn't listen - at all. And she came back with barely a trim and totally uneven - especially her face. I said, hey, this isn't what I asked for, this is way too long. Can you do like half or this? And they asked for me to return the next morning - which I did, gladly - and still tipped them when I paid.
I just picked her up and I have never seen a shih tzu or really any dog cut like this. When I tried to talk to the owner, he brushed me off and said I wanted it shorter, so it was on me. This is not halfway between what it was - this is a straight up buzz cut - even on her face. And it's winter.
When I tried to talk to the owner about it - he was flippant - and within half a block of leaving I decided no, this is ridiculous. Many moons ago I worked as a groomer at my family's vet hospital/grooming assistant, this is just the worst cut I've ever seen - so I went back and tried to ask for a refund and he literally closed the door on me because another customer was there. Dude, I've seen that you don't leave the door open and you don't wear masks - no way I'm coming inside.
Moral of the story - the owner is a grade A jerk, who said at first he wouldn't refund me, but then said he would - so I guess we'll see - and who also took revenge on me and my dog (in winter) when I asked for it to be shorter.
I would never trash a business, especially a small one, but this - unacceptable.