Homemakers Furniture

I bought a bed , only having it less than 6 months, it has been repaired twice, then the bed broke again in which I asked for either a refund or bed exchange, since the bed quality is bad, only response is “the bed isn’t made for wood floors “ and the only option is to repair. Obviously after two repairs less than a year it was not an option for me and my back but I hope this review reaches to them and consider a refund or bed exchange for this bed and if you are a new customer make sure you buy extra EXTRA warranty so this doesn’t happen to you. If homemakers considers themself top notch in the industry, you should mange the situation in a different manner to maintain happy customer relationships. thank you for nothing.

Alex J. and Owen B. were absolutely amazing! From start to finish, they handled a big, heavy furniture delivery with such kindness, care, and efficiency—even in the middle of a hot summer day. They were professional, courteous, and treated everything with great attention to detail. What stood out the most was their positive attitude—they truly worked with a smile the entire time. I couldn’t be more grateful for their help. Highly recommend them for any delivery! Also, the furniture is beautiful! 🚚😊

We got the stupendous sectional and ottoman and absolutely love them! So huge and comfortable! Customer service was great and very responsive via chat and email. They provided great communication with delivery times. Best of all the price was sooo much lower than anywhere else and they shipped for free! Highly recommend!

Purchased a couch from homemakers a month ago. We had a issue with shipping but was resolved very quickly. Awesome experience definitely my go to store for furniture couldn't say enough good things about price and how comfortable my new couch is. Mike from homemakers was a huge help and deserves a 10 star review great customer service. Homemakers is the way to go for furniture can't beat the prices or the people at homemakers. Thanks HM team

We had a fantastic experience at Homemakers. Our sales person was excellent, he was a good listener and helped us make furniture choices we are very happy with. The delivery team was excellent, they were on time, courteous, and did a great job setting up the furniture. We would recommend Homemakers and plan to buy from them again in the future.

Years ago I thought homemakers was too big and therefore must be the death of good furniture. And then I shopped there. And shopped again. And again. I’ve purchased my entire living room set; two dining room sets; and four bedroom sets from Homemakers. Then just last month I was able to help my daughter pick out her first pieces for her first apartment. The sales staff is always helpful and not at all pushy. Delivery is great too.

Easy to shop. Communication with delivery was spot on. Delivery team were on time, called before arriving. Set up was smooth and they assured everything was as I wanted and how to follow up if I had questions or problems.

I was eager to shop at Homemakers after hearing so many great things, but unfortunately, they did not live up to the hype. They fail to stand behind the products they sell. I purchased a leather couch, and within less than a week, I noticed it was easily scratched by my dogs (see photos). When I contacted them about the issue, they informed me their warranty wouldn’t cover the damage, and I would need to pay for repairs. Having owned several leather couches with our dogs, we fully understand that scratches happen and often contribute to that aged, weathered leather look we appreciate. This is why we specifically buy leather instead of fabric. However, the damage on this couch was entirely unexpected—it wasn’t a typical scratch but rather a rip in the material. It doesn’t look weathered or aged; it simply looks cheap and poorly made. I find their refusal to take accountability on their products concerning. The couch didn't even hold up a week and they won't stand by it. I won’t be shopping at Homemakers again and will make sure to share my experience so others can make informed decisions. Delivery was great, very communicative, and timely. If only they delivered products the company would stand behind. Edit on 1/28/25: As I'm not able to reply directly to Homemakers on this review, I wanted to clarify something that they said in their response. They never understood that our pets did not scratch our couch in multiple areas. This is one scratch in one area on our couch. They had asked us for multiple pictures of the same area so they could see it from different angels which is what was provided. Additionally, I did reach out to both Homemakers and Ashley Home Furniture (the original manufacturer of the couch) and had no luck from them either. When we looked at the couch from AHF originally at their store, we wanted to purchase it from them directly but unfortunately we were not able to purchase it from them as they wouldn't deliver it to us where we live. When we had been talking to their sales associates they had told us that they had coverage for pet scratches, the only thing it didn't cover was dogs chewing on the furniture which has never been a concern. My whole reason for providing a review was because I was so disappointed in the overall product and how it was handled by both companies. As I mentioned, we buy leather couches for a reason as we have four dogs. We know the couches will get scratched. Scratched couches isn't the problem. It's the fact that the scratch isn't even a scratch. The material is just coming off of the couch. This area should be actual leather and it should be able to withstand more wear and tear. We've now had the couch for almost two months and even where it's supposedly leather, its been scratched more and it isn't holding up like our other leather couches.

We found a couple of Lazy Boy recliners that we wanted locally in Tulsa, OK. As we were saving to purchase the recliners, we did more research online. We happened to find the same recliners on the Homemakers Furniture website, but they were WAY cheaper. We saved $900 even with shipping. We were skeptical at first, so we called Homemakers. They answered all of our questions and were very friendly. We decided to go for it and order them. It took about a month, but we got them and SAVED OVER $900!! We love them. We would recommend Homemakers Furniture to everyone. Great service. Great delivery. Great product!

A cool place to shop in Des Moines. I have been a couple times, each on a Sunday, and find cars waiting in the parking lot for their 11 am opening. I go for the home decor, but the furniture is a good selection also.

I'm so upset right now. We've never had a problem here before, but we went last week to pick out furniture for our new house. We're already going through everything that comes with moving and buying our first house. We were excited when we were told our furniture could be delivered while we had time off to unpack. It was supposed to come today but I just called and was told it wasn't scheduled til May! We already had issues checking out. It took almost an hour just because we wanted a chair on clearance, a chair on back order, and wanted to use my Homemakers credit card. We talked to three different sales people who helped us get our cart set up, but when we went to check out it was a confused mess. They didn't understand we had three different orders and assured us we would get everything today other than the chair that comes in May. Well, they scheduled everything for May. The person that helped us check out, a manager of some kind, ruined our experience and ruined our day by complicating check out, not listening to us, and causing our furniture to not be delivered today when we were assured it would be. How ridiculous.

It is an outstanding store if you are looking to purchase anything inside or outside your home, as its customer service and options are incredible. Lots of parking. There are huge aisles, honest and helpful staff members, and various price points. They have many options for almost anything you would need in a home environment. I loved the rug we picked out, and their delivery made it all work. Plus, their on-site cookies are baked at the store, and it's worth the trek to the back of the store to snare the cookies!

Very fun but sort of confusing how you couldn't buy the items you saw you had to go find them not easy to understand

1. Three delivery dates, no appearances 2. Three delivery dates no calls to say changed 3. Had delivery dates when merchandise not even on site 4. THREE weeks to refund d your money. I didn't take three weeks to pay them For something they didn't even have in stock. This day and age it takes 30 seconds to refund. This has to be illegal 5. Called manager to complain and he laughed and whistled in the phone. His name was Jason. Horrible horrible customer service 6. Why they don't have more competition in this huge City I do t understand 7. Would have cancelled my other special order, but they want to keep that down payment also 8. Apparently employees are no longer paid in commission so good luck getting help and proper help. I would not give them one star but I had to click a star.

I have never gone to homemakers without having to stand at the counter for ten to twenty minutes while the employee clicks around on the computer trying to "check out" whatever it is that I'm buying or trying to find the gift card information. It's completely ridiculous how bad their customer service is and how ancient their equipment is. I would never recommend This place.

I purchased a dining room set, is was labeled as one of their "best" sets. It included a table, 4 chairs, and a bench. The bench legs broke and the warranty I purchased took over 4 months to provide resolution of the claim. The options provided were terrible, so I called Homemakers customer service and spoke with Barb who was unhelpful and defensive when I told her the options provided as unacceptable. The response I received from the customer service supervisor, Emily, was substandard. Emily failed to even acknowledge the poor service that Barb provided. Homemakers isn't what they used to be. I made my first purchase there in 2004; I made my last purchase this year, 2023.

Outstanding no pressure sales team NOT on commission! Enormous selection! There's even an Starbucks with free cookies!

Like many others I cancelled an order on November 21st. 2023 and I am still waiting for my credit one month later. They never answer their phones and if you leave a message they will not return your calls. they do not respond to emails. I have filed a complaint with the BBB and would advise others to do so as well. Worst place I have ever delt with. I don't know haw they stay in business.

I had my furniture delivered on November 16th. There were a few items I had to cancel before delivery due to not fitting in my house. This resulted in a $1086 credit Homemakers owed me. I have waited 30 days for that credit and I STILL DO NOT have this credit. I've called, chatted, and emailed a dozen times. There is still no resolution. They got my $4000 for my order, yet I still have no credit. I love my furniture, but cannot stand a company that is still withholding a very large amount of money from me. Frustration does not even begin to explain how livid I am.

LONG STORY SHORT: Waited 7 weeks for custom order--order was made wrong. It's now going on 11 weeks and I only have half my couch. -------- I wish I could give this company 5 stars due to their beautiful showroom and excellent IN-STORE customer service; however, once you pay and leave the store, it's an entirely different story. We ordered a custom color 3-piece sectional (chaise, middle piece, and cuddler) and recliner for $2000. They told us the customization would take 6-8 weeks & be delivered to our home. Okay. 7 weeks later-- our furniture is delivered & we open the boxes. They gave us 2 chaises & a middle section-- not what we ordered. We called them back and had them pick it back up. After about 4-5 hours of calling the customer service 3 different times, I finally got an email stating that they will work on ordering me then correct piece and sent me a receipt for the piece they picked back up. Long story short, it has been 4 weeks since they delivered the wrong item, and I am still waiting on the other half my couch-- so 11 weeks total and counting. The only thing they have done for me is give me $100 back and acted like they were doing me a favor by that. That's 5% of the total order. If anything that is a slap in the face. Additionally, they said they would "rush" my order, but it's looking like that was a lie. Anyways, I'm not sure where they went wrong-- maybe in the ordering process or at the factory--but, I'm still waiting for my furniture 11 weeks later and feel as if they don't even care that I'm over here with half a couch. Thanks Homemakers Furniture!

I have purchased several things (a sofa, rug, tv stand, patio set, and bed frame) from Homemakers in the past few years and have had a great experience each time! We used their same day pick up and had no trouble just pulling around to the back of the store and someone was out within minutes to load it onto our truck. Everyone has been super helpful and friendly and the furniture is cute in my space!

Went in on a Wednesday morning looking for something for storage. We came out with a nice storage cube thing. We were greeted by numerous employees as we went through the store. When we chose our purchase Alyssa got us checked out and on our way easily. She was friendly, helpful and efficient. We drove up for pick up and that was super quick and easy. We haven't attempted to put this thing together yet, so that may be our only complaint, but Alyssa did let us know exactly how it would come.

Homemakers Furniture is the worse place to deal with. My daughter purchased furniture from them and one of the items was out of stock, telling her she has to pay another shipping fee for the out of stock item, she already paid for one. I was with her and they never explained that she has to pay two shipping fees. But, they will bring it and just drop it in the driveway. Hello! She just had hernia surgery. Will never deal with them again.

We went to Slumberland here in Iowa City and found a sofa we liked, but we went online to price compare. (Plus, their sales people were bugging us, the furniture set ups looked haphazard and even missing some parts!) I found the website of Homemakers (this business). Two online salespeople helped me find the sofa as well as two bookcases i needed to order more of. Robert and Maddie were amazing, friendly, VERY helpful and not at all pushy. Took an hour or so, but we've placed our order with them and now just have to wait the manufacturer's extended wait time to get our items.

I ordered a La Z Boy Ottoman from them three months ago. Was supposed to be delivered 8/21 When I looked the order never shipped and I cancelled We are almost in September and still not a refund When I placed the order, they contacted me and asked me to leave a review, and I said I'd be happy to once I got it and it was a good transaction.. Avoid this place like the plague, maybe if they actually have it in stock its ok but they are shady - dodgy Thanks to the receptionist Riley for transferring me into empty mailboxes, hanging up on me directly. I am so angry I am shaking. Fuck this place to hell and back

My SO and I have been looking for a mattress and decided to come to Homemakers to check some out. This place is huge! Bonus of coming here is their little cafe area where the wonderful ladies serve you some yummy Otis Spunkmeyer cookies and your choice of lemonade or coffee. It's a nice little break to take in between shopping...just don't take the cookies and drinks out of the area. The bottom floor has couches and chairs, home decor, financing area, clearance section, and the H&M outlet area. Upstairs would be the mattresses of all variety and different bedroom sets. There is literally all salesperson in every single area so if you need help, there is always someone available. If you are hunting for furniture, check this place out!

This place is huge and has an ever changing variety of products and furniture for sale. Family friendly. Friendly staff, the ones I've met, anyway. They have fresh-from-the-oven cookies to take a break while you shop!!! Definitely an above average place. I've gotten a king sized oak sleigh bed that has under bed drawers from here. I love it. I also got the mattress for the bed. When it's time to get a new mattress, I'll likely look at the newer, cooling models. My bed is CyHawkApproved(it was solely his bed for a while, then I took it back and now we share it). Marcy'sDinerTantrumScale 5/5- NoScreamingKids.

Had an issue and Darby took care of it right away. Good product,prices and customer service!

It is so big and no one helps. I saw on line what I wanted but couldn't find it in the store. No maps, no help no nothing!

Homemakers has completely redeemed themselves. Their customer service representative reached out to me and came up with a solution to my problem with the South Seas Rattan Set I bought where the inside cushions just completely deteriorated inside my Sunbrella fabric. Shaun Wagner was able to get the replacement insides to the cushions shipped to me in time for Mother's Day. I will be shopping at Homemakers again soon. Thank you for standing behind your products and doing the right thing.

Went in to get a new dining room table, sat at the table and waited like 5 min with my family nobody came or was even in the area this Friday so my daughter had to go the front to retrieve a salesperson, she was very nice but not very knowledgeable at all or super ecstatic about her job, every-time I asked her a question she would reply I don't know".....? I had her write up the table and found somebody else to sell me furniture, this was the first time I was here I swear by Slumberland and will return there to purchase my future furniture! That's too bad Homemakers because I have heard nothing but rave reviews, but first impressions is everything for me!!

I ordered 2 Lazy Boy rocker recliners from Homemakers and I'm extremely happy with the chairs and delivery. They were delivered on time. I would definitely order from Homemakers again when I need furniture because their prices are so much better than most stores.

If there was a less than one I would give it. My Delivery was scheduled between 2 to 4 for me today. Then their automated system changed it to 445 then 545 yet they are still not here. I am self-employed and rescheduled six clients today. I talked to the delivery manager Mike and he said that the system is down. He had tons of excuses and lacked any accountability. He said that his driver has 16 deliveries today. I fail to understand why the manager would give them that many deliveries. I believe that homemakers get you into the door with good deals but their lack of follow through with delivery leaves me to believe there is an intentional lack of business integrity. We will not be shopping with them again. We have had a similar situation with Nebraska furniture Mart which is affiliated with homemakers. Again, I am disappointed in their lack of integrity. 09/17/19 Update: Homemaker's reached out to me not numerous times one time. They put the responsibility for poor service on their driver. I'm Disappointed again that they don't see this as an overbooking, under delivering management issue.

I used to shop here for furniture. Never again. Between messing up 4 times for delivery, sending 2 wrong items for what was supposed to be a bedroom set, bad customer service, and then to top it all off accusing me of not paying (when I had repeatedly called and begged them for the bill so that I could pay in full and never speak to them again), easy decision to use better, online retailers. Avoid this place. There are too many better options.

I really wanted a couch, but I didn't want to pay an extraordinary amount of money for it - which left trying to find scratch and dent furniture or clearanced furniture. I was okay with that. However, it turns out that that's difficult to do in the area as many smaller furniture stores don't tend to keep those types of clearance furniture around. My search led me to Homemakers Furniture, and I've established that it's definitely the largest furniture store in Central Iowa. I uploaded some pictures to give a general idea of how huge this store is. And it's HUGE. They have multiple sets of bathrooms throughout the store because of how large it is. There are rows and rows upon rows of options to choose from. They are semi-organized by type, so you'll tend to find all sectionals in one area while all dinner tables will be in another. They tend to organize their furniture by "theme", so the sectional will have nearby rugs, decor, tables, and more that match. It takes up more room and makes looking for a good sectional more difficult, so I wish they wouldn't do that, but I understand why they do. Sales associates here are paid based upon commission, so keep that in mind when looking. They can do orders over the phone, so if you want more time to think about a purchase, ask for their business card and the item number, and you can always order via phone at a later time. There's a small dining area that offers free food as well. They have free lemonade, coffee, and cookies. The food needs to stay in that area, but hey, for free food, it's pretty awesome! (They are yummy cookies too) The Clearanced Area and the regular-priced area are two separate entities. That means if you buy something from the Clearance area, you'll need to do a separate purchase for the regular-priced area. Just something to keep in mind. I'm not sure how the delivery fee would work for those two different items. Delivery to Ames was $60 for anything I was looking at. I spent a lot of time in the Clearance area, and they actually Clearance things here. It isn't some fake clearanced prices. There will be items that are marked down to $99 from $600. (Normally these are single pieces of sectionals that they have left over). There were couches available in the $200 and sectionals available in the $450 range. There were regular, armless chairs in the $99 range and recliners in the $200 range. The purchasing experience was nice, and Ruby was really friendly to deal with. She answered my questions while also giving me space to make my decision. When I asked for items in a specific price range, she had no issue helping me find those. I ended up deciding to think about the couches and sectionals I was thinking of purchasing, but I fell in love with a clearanced end table. Since it would fit in my car, I decided to purchase it then and take it home. This is where things got a bit more annoying. Up until this point, the only time that had been wasted was of my own choice because I was looking over furniture. Once I decided I wanted to purchase, I had to wait 15 minutes just to purchase the item. While purchasing it, the credit card screen froze, so I was told to go up-front to purchase. Once I made it upfront, it was another 15 minutes in line waiting to check-out. It's possible I was just here at the wrong time, but it was extremely frustrating when I just wanted to purchase and leave. I ended up spending slightly over 30 minutes just waiting in lines to be helped. Once I had the purchase, you just drive around to the back, and give them your order number. They'll load up your purchase into your car (they also offer delivery). The guy who helped me was very nice, and the item made it just fine back to my place. Final thoughts: It's a great furniture store, and they offer some of the best prices that I've seen. Unfortunately, the lines were also a bit longer than they had to be which led to frustration. As long as you're willing to spend a bit of time here, it's definitely a place I'd recommend shopping at.

I don't know what happened between earlier this year and now but customer service had TANKED. We ordered a custom Jonathan Lewis couch 2 1/2 months ago, and was told it would be delivered at the end of October. To my delight they called 3 weeks ago and it had arrived early. It was to be delivered a week ago yesterday (Saturday) and when the truck got here they guy came walking up with the wrong color couch. Customer service appeared to be on it on that Saturday but of course JL was closed. Homemakers has been completely non communicative since Tuesday and each time I talked to them, I had to call them. At this point I have no couch, am out almost $3,000, and I feel completely ripped off. I finally get someone to answer me via email and again met with no concern, no explanation of what happened, only that a new couch was ordered and it would be the end of December before we get it. 5 months after the original order. I was treated as if this is completely normal and I was wrong for feeling frustrated. Barb in customer service is the absolute worst person I've ever dealt with with ZERO empathy. The attitude I received from her was "yeah, and?" And I've been completely dismissed as if my money means nothing. I am being told I will be refunded in full but that solves NOTHING as I am still without a couch. I've never been treated so horribly by a furniture store and not that they care but they will never get my business again.

My rating is based on purchases which require delivery. Deliveries can not accommodate a customer's schedule because a computer does the scheduling. Staff will not hand schedule, so I can't get my goods, which are paid for, delivered. I will never again buy items which require delivery!

Homemakers is a large furniture store with many options. The bedroom sets seem to be mostly expensive or cheap, as I didn't notice much in the middle ground. They have a clearance and discount area with fast replaced items (one day there, next day 40% changed items), so you can get some good deals on returns or leftovers. Just don't spend much time thinking about getting a discount item, else it might be gone.

Homemakers recently added a section of their store called the outlet that offers products with competitive pricing to items found online. This area has many different options for the living room and bedroom. These products fall within the "good" quality ratings. Typically known to last 5-10 years. This area was perfect to find economical furniture for my young adult looking to furnish her first apartment. I am also the type who gets very bored with furniture. So without planning it, found myself purchasing a lovely sectional for $698. I selected the Salsa color so it wasn't readily in stock, however was able to get it delivered with in 2 weeks. If you are looking for long lasting furniture then they have items for you as well! The delivery was free. However delivery is to driveway only. They call you within a 2 hour window and you must be present. Items are unloaded in the driveway and you take it inside your home.

HUGE selection of furniture and home decor! Very spacious and clean. You will find all the most popular and trendy home items here. So if you're looking for timeless home pieces this might not be your place if you know how to pick a timeless item. Think trendy and in style. If you want unique this is NOT your place. Customer service is hit and miss. Everyone there is different and each department is different. We've been there on different days at different times and service is always different. It's always the furniture sales person who will agree to your every "maybe". They are just there to help you with your purchase.

My 89 year old mother nicely asked if her $150 credit that needs to be spent this month could kindly be extended due to Covid (we don't want her going out shopping). Homemakers sent her a text saying no shop on line! Seriously?! With everything going on in the world you respond to an 89 year old woman who spent her time to write you a nice letter ?! Tis the season Homemakers! Feel free to have anyone from your leadership team reach out to me. You can find me on Twitter with my thousands of followers, Facebook or LinkedIn. I am happy to discuss your marketing in customer service strategy.

Homemakers is a giant wonderland full of very unique finds! I could spend hours in there. The clearance section always has super awesome deals on items that are in perfect condition! Customer service staff are more than willing to help. One of the slats on my bed broke and they had someone cut a new one right there in their warehouse for me at no charge. I also love that they serve free cookies, lemonade, water, and coffee. It makes the shopping experience that much more exciting!

The in store service was excellent. However, the online account needs some major attention. If you make any changes to your order, it doesn't update on your online account. No one in the store seems to know what to do. How about escalate to someone who does?

Terrible customer service Rude to me and my wife when we asked why our couch was 4 months late Representative Trevor told us to cancel our delivery because he didn't want to help Do not use

Mixed feelings here. Here is why: Couch shopping. We went here, enjoyed a yummy cookie and started our search. Round one- we hunt for a good deal. We went straight to the clearance area. After walking around the clearance we think we had found what we were looking for. We discussed the couch with one of the salesmen. We left our number. We walked around part of the giant store. Salesman was very helpful with attempting to sell us a full priced couch. They did have a bunch of options. The next day we received a call from Homemakers about the couch. We were all set to get the couch but then... it sold. Hadn't had a chance to get the money to the salesman and it was gone. The salesman told us he would hang onto our number for something close to what were looking at. We didn't think we would ever hear of it again. Round two: We got a phone call from salesman. How weird... the couch, that we had attempted to get came back! It had been too big for the other couple. With a little convincing we got a deal on the couch that we had originally would have paid more for the first time in round one. It was delivered to us and we moved it into the house ourselves. Even though we thought in round one that the overall wasn't that great, things made a little comeback with the salesman who followed through.

The furniture is just too cookie cutter and nothing has real personality. We have visited this store twice and feel uncomfortable as the sales people seem to circle like vultures looking for their next meal. We just wanted to look at our leisure and not be pressured. I doubt that we will be back again because it is the same furniture that everyone has in their house. We like unique pieces.

we placed an order on a new bed frame, dresser, and night stand and they were supposed to come this month and they just called to extend it to next month and i was talking to someone we know who has placed an order from homemakers and they told me that this happened to them and after THREE months of them extending the date of arrival it just never came. So unless you wanna wait MONTHS to finally get your furniture or just never even get the furniture you bought get it from somewhere else.

We bought a $3,000 dining set. I contacted them within 1 hour of delivery to let them know that 4 out of the 6 chairs had damage and/or staining defects and that both of the table leafs have defects. Their solution? "We will have a service technician touch those up". No thank you! I expect a $3,000 dining set to be perfect. Plus, how do you touch up the lack of stain under a catalyzed finish? After I threatened to return the set, they said they can't replace the chairs for almost 2 weeks. I think they are trying to run down the clock for the 30 day return window. First and last time shopping at Homemakers. If this is their "best" quality, I can't even imagine "better" and "good".

Please note before continuing to read that we did not purchase from here so there will not be a review of the actual purchase experience. We came in here wanting a sectional to replace our current one. We also wanted to replace a recliner. The first time we came in, we were looking for quality pieces that would last. One man helped lead us to the sectionals but then basically told us that we weren't worth his time and left us after only saying, don't get Ashley furniture if you want quality. Later in the same evening, he saw us again and said, "You guys are still here? I thought you'd be gone." Pretty sure he didn't think we were ever going to purchase a thing. We thought we had found a sectional we wanted but continued to look around. After leaving there, I did lots of research and found that the sectional we were looking at has terrible quality. Fast forward to the next night. We had gone to a couple other furniture stores to see what they offered. We were checking out a different sectional when a sales guy approached us. We told him we wanted quality and he took us to their highest quality furniture (and it really was this time). He talked about special ordering options and we left that night at closing. We came back in the next day to discuss price. He gave us prices based on the fabric selections we had made at another store (Homemaker's didn't have the same fabric we wanted). We left with the figures and ultimately, decided to purchase from a furniture store in Boone. Due to their service, attention to customers, help determining everything, etc. oh, they also dropped their price to meet Homemaker's. Our overall experience wasn't terrible but we felt like it took too long for them to show us true quality. I really think it came down to our age with the first guy. We will still consider them as an option because they do have some good stuff.

This is not really my style of store, but man is it huge! And it full of stuff! And they have a ton of people on staff ready to help at any time! We met a guy named John who was super helpful and answered a ton of questions we had! I guess we are in the market for a chest to put some clothes in! Personally I kinda like living out of a back pack but, to each his own! This store is huge, it has tons of stuff to fill your house from furniture, to art, to beds, etc. My fave part of my experience was the free lemonade they had in the cafe. My first lemonade of the summer! They also have free coffee, water, and fresh baked cookies! Now if there anything that make a place feel homey.. it's fresh baked cookies! If you got the dough and want to fill your home with stuff, this is probably a great place to start!

We drove in from MN , love your store and your sales MGR Jon Ingraham , was competent & fast & friendly. A BIG thanks to young kid JOSH for loading and helping us with the couches! We will back to pick up more , thank you

If I could give Homemakers zero stars I would!! I recently special ordered a couch and chair from them all together close to a $5k purchase. I purchased the protection plan in case of accident which they suggested I do. Unfortunately, a highlighter had leaked onto the light fabric of the chair. The protection company came out was able to get the highlighter color out of the chair but when doing so the color of the thread on the chair bleed but only is a few areas where there was a seem. I watched the gentleman clean it with water soluble products and a steamer. No other place on the chair did this fabric bleed other than seems. He told me to call Homemakers and check with them as this was clearly a defect in the chair. I called, was told that my warranty was only for a year...and I was 1.5 years out. That it was clearly the cleaners fault that this happened and there was nothing they could do for me. I kindly asked to speak to the manager as I wanted to understand what options I had. I was put on hold as the customer service rep was going to get the manager. The same customer service rep came back on the phone and told me that the manager said to tell me the same thing that I just told you. I am now stuck with a $2500 special order chair that is ruined because threading had died into the chair by a cleaning from purchasing a protection plan that they sold me and now trying to blame that company. Such poor customer service, do not stand behind quality of their items or the companies they work with and get money from selling their protection plans. So disgusted that they won't even make it right and give me a chair for half the price that I paid for this one. I will NEVER buy from Homemakers again and will tell EVERYONE I know not to do so either. I could have went to Ethan Allen for what this furniture cost me yet they will do nothing. I buy quality furniture and they would have gotten much more of my business had they just stepped up to the plate.

Love this furniture store! First of all, it's huge and two floors~ love that! You can buy everything in one place, if you wanted to! The day I went, I was there to help my sister pick out a sofa, loveseat, and sofa table. We walked in and started browsing, then paused to figure out a way to walk the aisles of sofas which seemed endless. I commented that they must be organized somehow so we asked a nearby sales person, Chad. He explained that they were organized by leather, fabric, price, and then sofa bed, recliner, etc. We said, "great, that will help". Then, we started to walk away. Like any good salesperson, Chad asked what we were looking for. My sister told him and he walked us to the section that we should look in. Chad took us from one set to another, was patient, and knowledgeable. He gave options and advice. We were able to make a decision pretty quickly, on a sofa and loveseat. The sofa table was another story. It took a little while to find what my sister had in mind. Chad showed several and even suggested a great sofa table, end table, and coffee table set that would work. My sister finally decided to settle for a piece that was close to what she wanted. They are supposed to be delivered on Friday. I will still be in Des Moines, so I will let you know how the delivery went. I love furniture stores! BTW- they have no interest financing, have a clearance section in the store, and complimentary cookies and refreshments, by the escalators. Furniture shopping can be tough, but it was easy here! UPDATE- 4/3: The delivery went great! The furniture arrived on April 1st within the scheduled 2-hr window, the delivery guys were nice and personable, especially Jose. He had some funny April Fools jokes- told my sister that he was delivering her leather sofas. She hates leather furniture, so it was funny. So, overall all-around great service!

After sitting on the sofa that I wished to purchase for 40 minutes, and with 12-15 sales associates weak by me, I finally had someone ask if I needed help! Then, on top of the hideous excuse for service they provided, they changed their minds on being willing to price match their parent company on the exact same couch. Thanks, Gary-acting manager on duty! You've solidified my reason for having not purchased anything from homemakers in 10 years. Once upon a time, everything I own came from here. Now, the only room of furniture that I am replacing will be bought somewhere else. So sad as I love to support local businesses. Nebraska Furniture Mart, you might want to rethink keeping this brand in your portfolio.

I bought 8 dinner chairs told them I needed something sturdy cause I got kid they talked me in buying protection plan that covers spills wear and if wood brakes 5 years plan so 2 years down the road got some spots and chairs seat sink in one chair leg split from the bolt down so I call them and did a claim they said it doesn't cover anything, they scammed me on the chairs!!!

I love Homemakers. I wish they had this store in Chicago. Sadly, they do not! We were helped by sales associate Chuck. He was very friendly and very knowledgeable about the furniture and the products /services Homemaker offered. When Chuck told us that he had been in the furniture sales business for almost 15 years, I knew we were in good hands. Chuck was very patient with us, even when we told him we had to go home to think things through. Chuck was gracious enough to accept our response and offered us his business card. We eventually called Chuck the next day to purchase the sofa set we wanted. The Homemakers store itself is very spacious with comfortable sofa sets, dining sets, bedroom sets, and other furnitures. They offer many furnitures in different colors, styles, and fabrics. On the sofas, the store offers to seal the sofa with a protective spray (with an extra cost). We went to other furniture stores in the area, but Homemakers had the best variety with competitive prices. Plus, on the weekend we went, they offered to take 6% off (basically did not charge tax on the products) and allowed no payment interest for 9-12 months for anyone that had a Homemakers credit card. As a shopper, the store offers complimentary lemonade, coffee, water, and freshly baked cookies. I love this place!!!

Love the Selection offered! I have shopped other stores and even the Ashley store can't beat the prices on the Ashley product. Now it has gone comissionless! The sales people don't pressure you at all, they are very helpful. Can't wait to go back!