Shekinah S.
Google
UPDATED: They made it right. I appreciate their attention to customer service! Longer updated review on the "Y" review S.M. platform. Limited here in total words/characters!
ORIGINAL REVIEW:
CHECK YOUR ORDER BEFORE YOU LEAVE THE STORE!!!! We were shorted ~$10.00 of our order! NOT. HAPPY. ABOUT. THAT!!! Didn't know until the next day, and then it was too late to do anything about it! So "buyer beware": OPEN THE STAPLED BAG BEFORE LEAVING THE PREMISES, because once you're GONE, it's TOO LATE to resolve later-discovered missing items!!!
If my review were JUST on the taste/quality of the food, I'd give 5 stars. Sadly, it's not! We needed a quick, hot, nourishing, and tasty meal to quickly feed a hungry group at the last minute, on a cold & rainy New Year's Eve, near where our group was located! NOT the easiest of tasks, mind you, so after a bit of research we decided that "Homeroom To Go" was a good choice. Happily ordered platters for most of our items: Garlicky bacon mac & cheese with a side of BBQ pulled pork; green beans; Caesar salad; 2 orders of 1/2 dozen brownies (12 total); 5 orders of the "holiday mint" giant Oreo cookies (10 TOTAL). With tax, OVER $200.00 and that's BEFORE any potential tip! WAY overpriced - shoot, we probably could have had a much fancier steak dinner for that kind of money - but did I mention this was New Year's EVE, at the LAST MINUTE?!?!? Yeah, sometimes you overpay for pasta, salad, veggies, and dessert! I doubt I would pay that high a price for staples again, even if flavorful!
Being the aforementioned rainy NYE, the place was hopping busy upon arrival! The texts kept me informed of my order & ready-for-pick-up status. With no place to easily park, I double parked to get my items, and everything was neatly packed in a box for me to carry out. However, the hot & cold items were all packed & stacked together, the dressing and BBQ sauce were in their own containers (I thought they'd be mixed in to their respective items as ordered), & there was NO serving utensils in the box until I ASKED for them. I found the serving staff was rushed and not all that friendly, seemingly inconvenienced at my repeated requests for ENOUGH plates, napkins, & serving ware to meet our groups' needs. NOT "rude" in any way; just not real friendly either, maybe due to the incredibly busy night? NYE. benefit of the doubt! So I repacked the items into the respective insulated "hot" and "cold" bags I'd brought in with me, rearranged them inside the provided box, grabbed my bag-o-goodies, and left with hands full!
Upon arrival to my destination & a busy event, I unpacked the mains', salad, & SOME of the desserts: specifically, 6 of the brownies and *5* of the Oreos. I did NOT look in the bag to COUNT the rest, but "knew" we still had 6 more brownies and 5 Oreos for later, if needed. NO ONE ELSE EVER TOUCHED THE BAG OR EVEN KNEW WHERE IT WAS! At the end of the evening, 1 of the 5 set out Oreos were consumed, 1 went back into the bag with the remaining brownies and Oreos, and 3 were left behind. OR SO WE THOUGHT!!! Once home, leftovers went into the fridge and the dessert bag sat on the counter for the night.
THE. NEXT. DAY: While unpacking the bag, AFTER removing the remaining brownies, we DISCOVERED ONLY 1 OREO COOKIE WAS IN THE BAG!!!! WE SHOULD HAVE HAD 4 MORE, THAT WERE NEVER PACKAGED!! My RECIEPT order showed the 5 orders correctly, as did my credit card charge for the FULL PAYMENT of such! But 4 NEVER WERE CORRECTLY PACKAGED in the order, and now - New Year's Day - LONG after I'd picked up the order - I was JUST DISCOVERING WE DIDN'T GET EVERYTHING WE PAID FOR! & HAD NO WAY TO RESOLVE IT!
So, word to the wise: EVEN when rainy, busy, and rushed - maybe ESPECIALLY when rainy, busy, and rushed - ALWAYS OPEN THE STAPLED BAG AND ENSURE YOU'RE GETTING WHAT YOU PAID FOR! WE DIDN'T! And that's $10.00 of our hard earned resources that we can't recover.
LESSON. LEARNED!!!