Jaky Y.
Yelp
We had high hopes for Homestyle Hawaiian but left disappointed.
We arrived on a Sunday at 12pm noon -- right when they supposedly open -- but they didn't open their doors for a while even though we saw staff inside. After they finally opened, we placed our order and were told it would be about a 10-15 minute wait for our food to be ready. We waited over 25 minutes and watched a number of other parties who ordered after us get their food first. We also received our food before either of the other 2 parties who ordered ahead of us, and we could tell they were getting annoyed as well. We actually finished our entire meal, and the group that placed the first order of the day still didn't have their food.
As for the food, we ordered a spam musubi and the Big Bruddah plate. The spam musubi was clearly pre-made (it was wrapped in aluminum foil and the seaweed was soggy). The Big Bruddah plate was a lot of food, but everything was medicore. The lava chicken was a bit dry and super oily, the pulled pork was dry, and the kalbi was overly sweet.
Even though Homestyle Hawaiian is just a small storefront without indoor dining, is take-out only, and has a few stools for casual outdoor dining, their prices aren't any cheaper than what you'd expect at a full-service, sit-down restaurant. Since we were one of the first ones there that day, we also had to physically carry a stack of stools outside to use them.
Service was really rude. Employees were curt and dismissive the entire time. There are a number of sticky notes at the ordering counter stating what they're out of, etc., and the first thing employees do when customers walk in is immediately direct customers to read the sticky notes and tell them that the loco moco WILL take 20-30 minutes. As we waited for our food for 25 minutes, we watched this happen over and over again.
Reading other reviews, it seems like service is a huge issue here. There are a number of things staff could do to make this a better experience, like put stools out for customers to use beforehand vs having customers carry the stools out themselves. The wait times are also ridiculous, especially considering I waited 25 minutes to be handed a pre-made, soggy, lukewarm spam musubi that was clearly sitting out when I placed my order.