The Flyer M.
Google
We chose this restaurant based on its good online reviews, but our visit turned out to be one of the most frustrating experiences we’ve had in Japan.
We arrived about 15 minutes before opening to beat the crowd and were third in line. The first person was at the ticket machine buying their ticket, and the second had just finished and returned to the queue. We then stepped up to the machine to order and pay—clearly following the flow as the people ahead had done.
Suddenly, a staff member came out and accused us of skipping the line, insisting we hadn’t been “told” to buy tickets. We calmly and politely explained the situation multiple times, but he was rude and dismissive, repeatedly saying “my eyes are the rule” because he didn’t personally see us waiting. He demanded we go to the back of the now much longer queue (over 15 people) if we still wanted to eat.
This was completely unfair and illogical. As someone who’s traveled to Japan more than 20 times in the past two years, I’ve eaten at countless ticket-machine spots (ramen shops, etc.), and the norm is exactly this: people in line use the machine one by one as it becomes available. No one “announces” when it’s your turn—it’s obvious.
The staff’s attitude was shockingly disrespectful and unprofessional, especially in Japan where service is usually impeccable. We felt unfairly targeted and humiliated. We ended up leaving without eating rather than re-queuing under such conditions.
Unfortunately, we cannot recommend this place at all. The food might be good (we’ll never know), but the poor handling of a simple misunderstanding ruined everything.
Other visitors, be prepared for such biased, subjective (or even discriminating) line enforcement.