Zibya Hansa
Google
Dear HoneyGuide Managers
Thank you for responding to my email. (less than 8hours, after my google review) I'm not sure where to begin with my disappointment.
Firstly: do you take the time to get to know your guests, evidently not.
You would know there were 2 families at the boma incident. 1 Muslim family and 1 Vietnamese family who came upon our recommendation. As this was our 2 second trip to Honeyguide.
The muslim family, my husband in particular was working at the boma when the incident occurred, with our laptop bags exposed and personal belongings.
If you really, as you claimed, took the time to sit with us, you would know this in more detail. That we muslims do not drink so settling a beverage bill that does not belong to usas your kind gesture was not my bill.
On that matter, it was never discussed that a settlement of beverages would replace our loss items. UNACCEPTABLE!
secondly: not once did you mention or request to sit down and go through the inventory of loss, the female manager on site who was more present after the incident than you,( as probably hid in shame, honestly i only saw you the next day), the female manager told me repeatedly, please email, EMAIL me the list of items. no photos, no other requests were made at the time.
Thirdly: 25% of my loss replacement because I need to visit a second hand store to replace my items. How old were the items, can you tell me the age or how long I have had the items. If my husband or kids were injured you value his life at 25% because he is "aged". Really, unacceptable.
Fourthly: if i had to take advantage i would add my son's GEOX orthopaedic shoes that has fuel gel stains, but he still uses the shoes and there no replacement was required. Your establishment charges high value rates for high value experience.
I provided links to all the items, replace the damaged and loss items. IT'S your fault. not honey guide, but you dear manager, take responsibility. The fact that honeyguide had no fire extinguisher on site and no standard safety and health precautions were exercised, it's a HUGE liability for honeyguide. My husband was sprayed with blue fuel gel from t-shirt to shoes, not one health inspector or first came to ensure he was ok. NOT ONE!!
This is a response to your email