Emily C.
Yelp
I was confused about how somebody could rate an airport on Yelp, but after visiting HKG, I now understand -- from the second I stepped off of my arriving flight, everything here was seamless.
I connected in HKG on a flight heading from NYC to Bangkok. On my flight into HKG, I was a bit confused about if I would need to go through security again, if I needed to go through customs due to a terminal change, etc., and the flight attendants could not give me definite answers. When I stepped off of the plane, there was a team of HKG Airport agents, speaking an impressive variety of languages, stationed right at our arrival gate to answer questions just like mine. These friendly agents directed passengers to baggage claim, a different terminal, security lanes, etc., based on their personal situation. I have never seen anything like this, and as a passenger, my stress level instantly dropped after meeting these wonderful people.
I had an overnight layover here and have never had so much fun in an airport. HKG is spotless, calm, open, and somehow peacefully quiet. The food court had so many options, whether looking for Chinese food, Asian food, or western food. Everything I tasted was impressively good. There are also plenty of shops for just about everything you could possibly want. I visited around the winter holidays and the entire airport was festively decorated. All signs, gates, etc., were well marked and translated into English. Although HKG was just a stop on the way to my real destination, being in the airport felt like a vacation in and of itself!