Madelyn W.
Yelp
TLDR; I'd like to know I'm being charged a fair price before I order and they couldn't give me a clear answer. Customer service felt bad, and left me feeling bad. The dumplings weren't rolled or sealed right. Pork filling was good but everything else about the dumplings weren't.
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I asked on the phone how much do 18 dumplings cost because it isn't clear how they charge. It's important to me because a difference of 2-3$ is significant. Charging me for 8+10 dumplings costs different from if they charged me 6+6+6 dumplings. But both are 18 dumplings.
17$ + 14$ = $31 Which is 10 dumplings plus 8 dumplings.
$31 x 11% = $3.41 (Not sure why food sales tax is 11%)
$31 + $3.41 = $34.41 = total
I was charged 6 dumplings three times, I suppose since I got three different dumplings. The menu clearly states it's ANY # dumplings, so why do they make the decision if I am charged for a set of 6 three times vs if I'm charged a set of 10 plus a set of 8 for a total of 18?
Another issue I have with this is that the online menu says 6 dumplings is $10 when on the phone and in the receipt I was charged $11 per 6 dumplings. This is a $3 difference.
$11 x 3 = $33
$33 x 11% = $3.63
$33 + 3.63 = $36.63 = total
VS
$10 x 3 =$30
30 + $3.30 (sales tax) = $33.30 = total
If I'm getting 18 dumplings the price shouldn't be different between how I get charged. Most customers would want to feel that if they bought more dumplings they would be charged less for buying a lot.
Also, when I talked to 3 different people on the phone trying to get a straight answer, I didn't really feel as if they cared about my question.
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On the topic of dumplings, I was pretty disappointed for nearly 1.8$ per dumplings. Sure, they're big, but the wrappers weren't rolled evenly, and they weren't folded closed properly. One half of my dumpling wrapper was about a cm thick! The fillings (I got veggie, and the cream cheese) are ok, except the pork, which was very good.
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I kept in mind as I thought about this that she's training people right now, but this wasn't what I hoped for as a customer. It left me feeling sour about the experience.