Sebastian C.
Google
This restaurant, with its 300-year history, completely change my perception of politeness in Japanese culture…unfortunately not in a good way.
I usually avoid visiting overseas restaurants rated below 4.4, but after watching a YouTube review, I decided to give this one a try even thought it was rated 4.3 on Google.
We arrived at around 12:50pm and were asked to wait. After a while, a staff member told us to take the elevator, but suddenly changed her mind and asked us to sit again so she could let other Japanese customers go first. We quietly waited as more customers were led inside. When we asked why we have to keep waiting, she said it was because we had a “perfume smell,” and therefore would not be seated.
My wife explained she hadn’t worn perfume…perhaps a faint scent came from her shampoo that morning. Still, the staff insisted we must wait “until there are no other customers in the restaurant.” That response sounded absurd, rude, and unreasonable. After I pointed that out, she reluctantly said we could sit in the Tatami room instead of the room with tables and chairs. We accepted, though it felt unfair especially since all non-Japanese guests seemed to be placed in the Tatami room while Japanese guests were seated in the main area.
Putting our frustration aside, the Unagi itself was underwhelming, bland, ordinary and far from worth the trouble. It seems the recipe hasn’t changed in 300 years and perhaps neither has their outdated attitude towards guests who “smell good.” It’s also difficult to imagine that, people would find a hint of perfume offensive and unacceptable in a public restaurant.
In conclusion, there are many other places in Osaka that serve far better Unagi with warmth, respect and genuine hospitality. I would not recommend wasting your time or money here.