Honolulu Fish Company

I ordered 2 lbs of sashimi blue fun tuna. I received 3/4 lb of sashimi and 1 1/4 lb of the rest of the fish. I will never order from them again. $200.00 for 2/4 lb of fish!

We ordered tuna , king salmon, and shrimp from them . Delivery was on time and the seafood is still very fresh( we live in South Texas ) .In fact, they packed the package extremely well with a lot of ice packs ( more than 10 large ice packs) to ensure the seafood will still be fresh when it arrives. Everything is delicious and full of flavor! All you need is a little bit of soy sauce and wasabi for the tuna and salmon . Shrimps are sweet and textures are great!! We are extremely happy with the purchase and will order again !!

Received spoiled fish ordered for special occasion. Contacted rep was told no recourse so I escalated to manager who didn’t return calls or offer any refund.

If you want the Best, Freshest Fish, never frozen n delivered fresh to your front door next day then this is it! Check it out 👍

This company does not advertise exactly what they are sending. I purchase fish from several companies, and because I am from Hawaii and love sashimi, I decided to purchase fish from them. I expected it to be flash frozen in about 8 oz. portions. Instead the fish came unfrozen in one pound portions. If you don't mind taking the extra time to divide it up, go for it. The fish was good, but the extra time to divide it up was not. I will not be buying fish from them again.

We recently ordered a 3 pound Hawaiian Ahi Ultra Fillet from the Honolulu Fish Company and it was the best tuna that any of us had ever had. It arrived fresh and in great shape. It was absolutely delicious when it was flash seared and we look forward to ordering more very soon.

Have ordered fish from them several times. The fish itself has always been great but the customer service could not be worse. Last order we unfortunately received warm fish that was inedible. Honolulu Fish Company refuses to rectify the situation in any way shape or form, blaming the customer. Beware, if any issues at all customer service will leave you on your own, even repeat customers. I paid $150 for a box of warm fish and was forced to dispute the charge with Amex.

stay away from honolulu fiSh company. they will sell you rotting fish and will not replace or refund!

So I've ordered about 5 times from them within the last couple months. The quality is always great and consistently. The tuna is my favorite and the salmon is pretty awesome too. I only prepare nigiri, sashimi, and sushi rolls with the fish. If you store it correctly, the fish lasts for 3-5 days in the cold part of the fridge. I tried another fish delivery service and it just doesn't compare. Go sign up for their emails and you'll get notification of deals. Totally worth the money.

We ordered an assortment of sashimi shipped to Orlando Florida. The package was shipped by Fedex, and although delayed one day the fish arrived ice cold and ready to eat. Kanpachi is usually my favorite, but this was just okay, perhaps because I'm still learning how to slice sashimi! But the salmon and tuna were both superb, as good as I've had from any restaurant. We'll definitely order from them again.

Ordered some fish and it was received rancid. Tried to resolve over phone and email but they ignored me. Had to do a chargeback on my credit card. Filing complaint with the BBB.

My friend told me how satisfied she was w/ Honolulu Fish Company's fish and customer service. I'm a believer. My son & his wife moved to Oregon in October 2017. They were homesick for Hawaii, missing family, friends, & food, especially sashimi and poke. As a surprise I placed an order for Premium Ahi that was on special for Mother's Day. They received their fish today. It arrived in perfect condition. They couldn't believe they were feasting on fresh ahi from Hawaii. Their reaction- "We are in heaven." Thank you Honolulu Fish Company. Sent from my iPhone

The fish is super fresh & delicious!!! I'd highly recommend anyone looking for a good poke bowl to come here !! The environment is so nice & the works are absolutely nice !

Have ordered Ahi a few times and always pleased. The only reason I didn't go 5-stars was because a large blood line (unusable)was left on the tuna. So obviously, being weighed by the pound, I'm paying for inedible product. The tuna quality was amazing!

I love this place! James always gets me the best fish possible! Mahi, Hamachi, Mako, Opakapaka, ANYTHING The also can get you the most amazing King crab legs of doom! These crab legs are HUGE big enough to stuff two or three fingers in these are a special order and worth every dollar! This is the place and the prices are amazing Much Much better than any fish in grocery stores! If you name it they have it. The pictures i will post will speak for themselves!

Beware...$700 worth of Fish I received was not good. There was a Putrid, sickly smell in each vacuum package. Cold water rinse got rid of smell. But after small consumption of Salmon, Ahi, Hamachi, ended up with tingling tongue, taste of how packaging smelled, diarrhea and nose bleed for 3 days. Customer service said they would refund. No refund and no response to emails and phone calls. Had to submit claim with Bank to get refund. Also submitted complaint with BBB.

Amazing customer service! The best that we have ever experienced. My brother and I own Sushi Affair Catering, based out of San Diego. We've been making sushi since 2008. We flew in early to cater sushi for a wedding in Kailua. The restaurant chain, that was going to supply me the fish for the sushi suddenly stopped communicating with me and wouldn't return calls. They left us hanging and scrambling to find fresh fish last minute. So with only a day to find a reliable vendor, we received a lead to contact Honolulu Fish Company. it was a Godsend. We called the next day, 4:00 am, left a vm and got a call back right away. Miriam talked to us and said she could help us. Only thing, with COVID restrictions, they could only ship the same day but no guarantee on the time. No pickups. We told her our predicament. She talked with some of her people and they made an exception. She agreed for us to pick up outside their business. We drove to the building, she personally handed over our order. Nicely packed to keep cool. Mask protocol observed. Unfortunately when we got to Kailua, we opened the box and discovered that there was a mixup with the order. We got 1/2 the fish we ordered and others we didn't. We quickly called Miriam. She was very apologetic and promised that she would have someone deliver the rest of our order to Kailua before 4:00. As it turned out, Miriam drove to Kailua herself and delivered our fish! And with added extra lbs. Amazing customer service!! She went above and beyond our expectations. She saved the day, the sushi and the wedding. The Salmon, Ahi, Hamachi, additional fish, they were all fresh and delicious! We can't even thank her enough and Honolulu Fish Company for listening to our predicament and coming to our rescue.

I have been using these guys for years! From day one, it never felt like I was a customer, it always felt like they were my business partners. The restaurant bizz has enough obstacles. However, this review is different! I was lucky enough to be one of their first retail customers too. We are in Vail CO. and they were able to get fish to our lodge via FedEx! Awesome! Snow, Sake and Sashimi! Big Mahalo's Koko!

Somewhat expensive gift sent to family in the Midwest for the holidays. The quality of the ahi was unfortunately questionable. I am still waiting to hear back from customer service.

I was very disappointed with this company. My son bought me a three month shipment that was delivered June, July, and August. The fish arrived tepid and the cooling bags were completely thawed. The fish smelled very fishy. The August order was the worst. Totally warm and smelled terrible. When I called the company with my issues, they were extremely rude. I am scared to eat the fish which I froze immediately. I should send it back and see if they would eat it in that condition!!! I will NEVER recommend this company!