Sebastian K.
Yelp
My wife and I decided to have a three-day weekend getaway in Hood River and there was an excellent deal at this hotel (three nights for the price of two.) After taxes and the room price, it came out to be a little over $100 a night, which was definitely worth it. However, if I paid full price, I'd be a bit harsher in my grading (my star rating here is what my "true" grade is. I'd say for this particular trip it's four stars.)
The best part of this hotel is its location. It is located in Downtown Hood River; adjacent to many great bars, restaurants, wine tasting rooms, breweries and activities. If you like nightlife and sampling alcoholic drinks, this place is perfect. It was also a couple of weeks before Christmas, and the whole street was decorated beautifully. We went Christmas shopping, and there were a lot of shops to check out and deals to be had.
Also for good: there was one particular gentleman at the front desk who was very friendly and great the entire time of our stay. The room was also fairly clean; some minor dust and I found some garbage in the room, but it wasn't disgusting. Sheets and comforter were soft, comfortable and clean. Overall bed quality was above average. There is also a sauna in the basement, but I never made use of it (only so much time in three days!) Lots of beverages to buy at the front desk, and there was live music two of the nights we were here along with a roaring fire. Great ambiance and makes it distinctive from just about any other hotel.
Now for the bad:
On our third night, there were a rowdy group of people on the floor below us that woke us at about 12:30AM. I called the front desk three times before I could get anyone's attention, and when I asked the gentleman to talk to the people he said he'd "try to figure it out and call them." Nothing happened for the next thirty minutes, and I walked downstairs to figure out what was going on and get tums for my now-sour stomach. The front desk guy was on the computer listening to music on his headphones; which makes me wonder if that's why he missed my first two calls, and unlikely even did anything to investigate.
Also, the water in the shower would range from scalding hot to ice cold and wasn't consistent at all. Not a major complaint, but if you want a consistently warm shower you'll be disappointed. For me, noise wasn't an issue but I also had the window closed. After reading other reviews, this seems to be more of a problem in summer when you have to open the window.
This stay was a mixed bag. I'd definitely return if I got another discount like on this trip, as the convenience and "chic" factor are my favorite parts. The lackadaisical response to a serious noise complaint, and no way to contact them (all emails seem to be directed to front desk, which is what I'm complaining about!) was disappointing, and for the price makes my rating drop significantly.