Herbert C.
Yelp
I'm out but be warned...
NORMALLY, this is one of my favorite places to eat, a go-to, top of the list, particularly on the way home from work or a long drive because of the friendliness of those taking my orders on the phone, cooks, servers, and managers, whether I eat in or usually take out. I have taken friends, visitors and recommended it many times previously with gladness. NORMALLY, even when I have had to hold for a short time on the phone in placing my order, the management has been kind enough to at minimum say 'I'm sorry for the wait' or comp me in my order. It has been on fewer occasions that I have had to wait. Actually, when they see my number ring, they call me by name in answering and usually know what I want to order. NORMALLY, I enjoy any and everything I have from this establishment, which I have patronized for 16 years; however, tonight, Monday, January 15, 2023, Martin Luther King, Jr. National Holiday, around 6:30 pm, was the WORST experience ever with this establishment; thus, moving me to really come to a point of severing patronage with the establishment most likely on permanent basis. The supposed manager for the evening, Yurisa, took my call and asked me to hold. Being that the establishment is less than two miles from where I live, I said "sure" and drove there, still on hold. NORMALLY, by the time I place my order by phone and drive there, it's ready., 10 minutes tops. But this time, I was still on hold when I arrived. So, with phone in hand I went to the window and waited for her to pick up the call. When she finally got back to the call now going on 6+ minutes, she asked me for my order and I said, "As I look at you here in the window now, I would like to place an order for". She looked up , saw me, cut me off mid-sentence and placed me on hold again. At that point, I'm hot, pissed and insulted because of her disregarding and disrespectful action. She took someone else's order at the desk, filled another waiting customers order. Then, took another order of a person I know and recognize who happened to be eating there too. When she finally came to the window, which was now 8 minutes in by my phone's timer, she asked what I wanted to order. I tried to show her how long I had been on hold but she was not interested and asked me if I was going to place an order. She even had the nerve to say to me, "We take orders first come first serve". To which I responded "I've been here with you for nearly 8 minutes now!" Again I said yes to placing an order, and tried to again cite my dismay with having to hold first. She asked again was I going to order and refused to listen to what I was saying. Then without taking my order or hearing me out as a customer, she closed the window on me. There was NOT an overwhelming line inside for orders. Another customer for pick up offers to place my offer and even attempted to do so; however, she told him and I heard it, "I'm not taking his order." He didn't understand. So, he asked again and she repeated it even if he just wanted to place the order for me. After such I inquired for a manager. No answer from her or any worker. Thus, I go inside to inquire again. A worker inquires on my behalf although he did not speak English well. She answered him and repeated that she was not taking my order. I asked her her name and hope I have spelled it correctly. Although upset, I left the establishment at that point; however, I definitely wanted to share this extraordinarily disappointing and disgusting experience with and forewarn any future patrons to beware of the service and phone order manners of Yurisa. She may not be good for what NORMALLY is a good business that has lost a very loyal customer.