Eric A.
Google
My recent experience at your Hooters location on Veteran's Day. As a veteran, I was looking forward to this special day where veterans can enjoy a free meal as a gesture of appreciation for our service.
Unfortunately, my experience was less than satisfactory due to the behavior of one of your employees, Philan. During my visit, it became apparent that she was unhappy with the complimentary meals being offered to veterans. This attitude was not only evident in her demeanor towards me, but she also expressed her feelings to another customer seated nearby. The other customer sympathized with Philan and suggested I should tip her extra because it was her birthday. While I understand that everyone has personal feelings, I don’t believe that it is appropriate to reward poor service or an unpleasant attitude, especially when I felt like an inconvenience during what should have been a celebratory occasion.
Additionally, I noticed a discrepancy regarding my order; I requested a Coke, as I had to purchase a drink to qualify for the free meal. However, I was charged $4.00 for a Starry drink instead. This further contributed to my disappointment with the overall service.
While I understand that working in the service industry can be challenging, I believe it's essential for staff to remain professional and maintain a welcoming atmosphere for all guests. I hope my feedback will lead to positive changes at the Cumberland-1004 Hooters location, ensuring that future customers, particularly veterans, are treated with the respect and appreciation they deserve.