Hooters of America LLC

My favorite restaurant. Ive been a loyal customer since 1995. I have visited over 15 locations and still going (maybe). This location was fun, server was attentive and engaging. Food was hot, beer was cold. BUT I am extremely disappointed in the new direction of the new (old) ownership. What they are doing to this brand is SHAMEFUL!!!

Went to a Hooters in Cedar Hill Texas and had the worst service. Waited for over an hour and never received food. Talked to Manager and was told she only had 2 waiters but all the people that came in after us had received food. Our food was still not ready. Waitress forgot to place our order and manager didn’t even forgive our drinks we left the place and will not be going back.

Went with a couple of my girlfriends and I can say we will not be coming back. We were greeted nicely by our server, however, one of the managers Tiana, gave us nasty glances the entire time we were sat, and continued walking by wihrout checking on our service. When trying to get the attention of another manager, Tonia, we were greeted by the same hostility, and our server had to apologize on our behalf. Will not be coming back to my establishment.

My recent experience at your Hooters location on Veteran's Day. As a veteran, I was looking forward to this special day where veterans can enjoy a free meal as a gesture of appreciation for our service. Unfortunately, my experience was less than satisfactory due to the behavior of one of your employees, Philan. During my visit, it became apparent that she was unhappy with the complimentary meals being offered to veterans. This attitude was not only evident in her demeanor towards me, but she also expressed her feelings to another customer seated nearby. The other customer sympathized with Philan and suggested I should tip her extra because it was her birthday. While I understand that everyone has personal feelings, I don’t believe that it is appropriate to reward poor service or an unpleasant attitude, especially when I felt like an inconvenience during what should have been a celebratory occasion. Additionally, I noticed a discrepancy regarding my order; I requested a Coke, as I had to purchase a drink to qualify for the free meal. However, I was charged $4.00 for a Starry drink instead. This further contributed to my disappointment with the overall service. While I understand that working in the service industry can be challenging, I believe it's essential for staff to remain professional and maintain a welcoming atmosphere for all guests. I hope my feedback will lead to positive changes at the Cumberland-1004 Hooters location, ensuring that future customers, particularly veterans, are treated with the respect and appreciation they deserve.

The Hooters in Greensboro, NC has made a complete 360! The food was top notch and the waitstaff made the experience one in a million. Thanks!!!

Clarksville TN HOOTERS needs a manager that cares. Not one that makes a new waitress cry due to lack of training! Manager David whatever your last name is/this is not my store I’m from Nashville! Teamwork is more than a word. Take care of your employees and they will take care of you! Corporate needs to pay this store a visit promptly as the management and service needs prompt attention! Train and hire folks! Food slow to come out and not correct. Out of this and we are out of that. If it’s that bad I suggest close it down!

Hooters in West Springfield, MA. does everything right. The (Hooter Girls) are Polite, Cheerful, Observant, Friendly, Kind, Efficient, Positive & absolutely STUNNING!!! Hayley for example, is the most hands on bartender I’ve ever seen. I’ve watched her make drinks for a full restaurant and not miss a trick. Nobody waited for their beers or cocktails. I also noticed that many people come to see her exclusively when she works the bar Fridays & Saturdays. I’m one of them. She is a big part of the draw in my opinion. I see the same faithful gentleman belly up to the bar on Saturday, which is the day I like to go and see her. All the Hooter’s women work like a team. They all care about one another. It is always a pleasure to take a ride from Ct. just to enjoy the atmosphere & patrons I’ve grown to know over the years. I always look forward to seeing the beautiful smiles on all your hard working girls. These facts make me come back time & time again not to mention the food. Always perfectly prepared & served promptly. Thanks to your cooks. The restaurant is managed superbly as well. Again: Hooters of West Springfield. Mass.

Dear Hooters Management, I hope this message finds you well. I am writing to express my deep dissatisfaction with the service I received at your Woodbridge, VA location on December 21, 2024 at 3:00 PM est. During my visit, I was served by Myka. Unfortunately, my experience was far from pleasant due to the following reasons: 1. Incorrect Order: I was served the wrong order of chicken wings. Despite bringing this to Myka’s attention, she did not show any consideration or take steps to rectify the situation promptly. Furthermore, she did not periodically check on me to ensure the issue was resolved or to provide any comfort during the mishap. 2. Accusation of Writing a Negative Review: Myka accused me of writing a negative Google review about her, which is entirely untrue. In fact, three weeks ago, I wrote a five-star review praising her service. Additionally, I have written four other five-star reviews for other Hooters servers during that same period. As a long-time customer of over three years, I have always respected and appreciated the service provided by Hooters servers. To be accused of lying and having my integrity questioned by Myka was extremely disappointing and disheartening. Such treatment is unacceptable and goes against the positive experiences I have come to expect from Hooters. I would appreciate it if you could take appropriate actions to address this matter. Specifically, I would like to request a phone conversation with the regional supervisor, Neil, to discuss this incident in more detail and to understand the steps being taken to prevent such occurrences in the future. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Respectfully Submitted, Gualano Davis