Andrew R
Google
This was my go-to place for years. Before that, I used to frequent their restaurant downtown. Both restaurants serve delicious food at a reasonable price.
Not only was I at the Pico location often, and often with my mom, I also ordered via Uber Eats at least once a week and there is a cautionary tale here.
On November 19th, I ordered my regular meal, which included chicken chow fun and broccoli beef. The restaurant called to say they were out of chow fun, so I cancelled the order, thinking Uber would reimburse me. Big mistake. As it turns out, when you cancel an order, Uber will not refund your money as they have "already paid" the restaurant.
Too lazy to charge back the restaurant? That's bad business and the last time I'll ever use Uber Eats.
Anyway, since then I'd tried contacting restaurant management 3 times to ask if they would simply honor the order as I had already paid for the food. No response. Tonight, I had my girlfriend, who is Chinese, call to ask them about this. They told her to call back after 6 when the manager would be there. She called back. She reported that they were very rude to her on the phone and then hung up on her.
I am never going back to Hop Li Pico. They have lost a really good customer and I will suggest a boycott to my mother and her friends, all of whom love the place as much as I did. Ironically, this will cost Hop Li a hell of a lot more than the $44.89 they've decided not to honor.