Hope's Cookies

I have been sending clients Hope's cookies for over 10 years. They are wonderful. I am however considering going elsewhere next year. We spend north of 4K each year sending cookies to clients for Thanksgiving. This year as of 11/18, our clients have already received their cookies that were supposed to be sent next week. We were firm with our request and Hopes said they would send them as close to our date as possible. This is the 2nd year they lied knowing full well they had too many orders to abide by my desire. Instead of being honest and having integrity, they were just happy to hit my credit card and move on and so will we

This review is overdue, as I have been a big fan of Hope’s for some time. I actually haven’t tried their cookies, but their ice cream is top notch, IMO. I’ve tried many of the flavors and have not been disappointed yet. If you’re having a late night (or anytime) hankering for something sweet, Hope’s is a great option! Make sure to take a pint home with you in addition to whatever I’ve cream flavor you get in-store.

Hopes Cookie is a cute ice cream shop connected to Snaps Pizza, so it's very convenient if you want something sweet and savory. I usually stay on Hope's side; the ice cream is good. I have tried many flavors, and this time, I had a coffee flavor (I don't remember the exact name), but it had chocolate chip bits in it as well, and it was delicious. The atmosphere at Hopes Cookie is cozy and inviting, perfect for enjoying a sweet treat. The staff is always welcoming and helpful, adding to the overall positive experience. I also ordered a sugar cookie, and its soft and chewy texture was delightful. The variety of options at Hopes Cookie never disappoints, making it a go-to spot for satisfying my sweet tooth. Additionally, if you pay with Apple Pay, you get a membership card where you can rack up points. I will say it's hard to get parking right outside the establishment, but there are plazas nearby where you can park and then walk over to Hopes.

I think probably the most disappointing bakery experience in my life. We had a very well meaning friend order a shipped a box of cookies, as a get well present. The only positive comments I can make on the cookies was that the flavors were tasty (solely what earned you 2 stars), and the gesture from our friend was very appreciated. However what Hope shipped was a box of dry cookie crumbs. The few cookies that survived shipping (maybe 6 in total) had strong binding agents, like molasses or caramel or something that kept the cookie together. All the rest, I'm guessing in total 3 dozen, were completely obliterated. I mean literally an entire box of smashed broken cookie crumbs. All of the cookies, even the few intact ones, tasted dry, crumbly, and massed produced, as one might expect when buying Chips Ahoy. I picked these up from the delivery guy, so it isn't like the cookies sat outside for a day drying out or being manhandled by a doorman; from Hope to our door is what the pictures attached show. What a massive let down. Probably $70 for cookies & shipping, to get an end result worse than $10 worth of Famous Amos delivered via a disgruntled DoorDash driver who stomped on the package repeatedly when they left. You've got to do much better, or exit the delivery business and stick to just selling in store.

Hope’s Cookies is a special and amazing bakery. The chocolate chip cookies with the M&M’s are the best cookies I have ever had. Ice cream is homemade and absolutely delicious. I had the chocolate milkshake and it was fabulous. Hope’s cookies is super clean, warm and inviting. People working here are Bryn Mawr students and they are so kind, patient and helpful. Family and child friendly is a huge part of Hope’s Cookies. Definitely get your holiday cookies here. Super high recommended!

I stopped here with my niece and nephew to get them a couple cookies and we loved them. We got the sugar cookie with sprinkles, the red velvet, the lemon something or another and then the heath bar crunch cookie. Heath bar crunch was the best. They were all soft and baked well. Normal cookie size and we’ll be back!

My company ordered and paid good money I bet for a box of cookies. All these cookies in this box set are so dry and stale, I about broke my teeth on them trying to bite into them. They were so dried out they have white marks on them. Really disappointed, but appreciate my company doing something nice for their employees.

My son and I stopped and got an ice cream sandwich, it was delicious! But in an age of terrible customer service, I appreciated the people even more! Multiple people offered to help me, there was a lot to choose from on the menu! All smiles and eye contact. I’ll take this over the corporate chains any day!