Amy Shi
Google
This place is not worth the time, effort, or money, especially for just a one-night stay. The only redeeming quality was the food, but even that was overshadowed by the restaurant’s half-wall design, which does little to block noise. Unfortunately, during our dinner, a group of Cantonese-speaking guests was not only yelling but also taking a loud group call—at one point, they even started singing in chorus to whoever they were calling. Sitting slightly across from them, I also saw them sitting in one-leg up foot on chair style—combined with the sheer volume, I felt like I had been transported to a Hong Kong night market rather than a supposedly high-end Japanese resort.
Another major issue is that smoking is allowed on the property, including right along the path to the public onsen, which was unpleasant. As for the room, it was cheaply designed, had cleanliness issues, and did not match the luxury prices they charge. It felt like an economy hotel disguised as a high-end retreat. The garden was also unimpressive—just brown and lifeless during this season.
The most ridiculous part of our stay was the lack of a shuttle service after 6 PM. When a railway traffic light malfunction left us stuck on a supposedly two-hour train ride for five hours, we finally arrived past 7:30PM in the rain, only to find that there was no way to reach the hotel. I tried calling multiple times, but all I got were automated messages with no way to reach a real person. Meanwhile, other travelers were being picked up by their hotels’ shuttle services, which made it even more frustrating. I would have expected a “luxury” hotel to provide better guest support, especially given its remote location. Japan’s train system is usually reliable, but if a single traffic light malfunction can leave passengers stranded for hours, hotels in such areas should have contingency plans.
To make matters worse, as soon as we arrived—tired and exhausted from the ordeal—the staff immediately asked us to confirm our departure shuttle time for the next morning, with the latest option being 11:30 AM. It became obvious that their priority is quick guest turnover rather than ensuring a comfortable experience.
As for the onsen, I’m not sure if there are private options, but accessing the public one requires walking outside to a separate service building. The facility itself was disappointing—basic, small, and not particularly well-maintained. There are only two indoor and two outdoor pools, which get very crowded during peak hours, making the experience far from relaxing.
Overall, this hotel falls far short of its luxury branding. Between the lack of service, underwhelming facilities, and poor guest experience, I wouldn’t recommend staying here—especially if you’re expecting anything beyond a glorified economy hotel with a high price tag.