Hospes Puerta de Alcalá

Hotel · Recoletos ·

Hospes Puerta de Alcalá

Hotel · Recoletos ·

Elegant hotel near Retiro Park with modern interiors

Information

Pl. de la Independencia, 3, Salamanca, 28001 Madrid, Spain Get directions

$$$

@michelinguide

48,380 Postcards · 8,030 Cities

Book Your Summer Escape with MICHELIN Guide Hotels

"It took a while, but the Hospes group has moved into the capital. The patented Hospes formula (classic building, modern-luxe interiors, signature spa and restaurant) is on display in this classic 19th-century building just off the Plaza de la Indepencia, deep in the heart of Madrid." - MICHELIN Guide

https://guide.michelin.com/us/en/article/travel/met-gala-hotels-michelin-guide-sale-restaurants

Hospes Puerta de Alcalá

@afar

25,132 Postcards · 3,702 Cities

"Hospes Madrid From its perch overlooking the iconic 18th-century Puerta de Alcalá, at the northwest corner of the verdant Parque del Retiro, the Hospes Madrid appears to be a traditional institution of the Spanish capital. Built for a widowed duchess in the late 19th century by renowned architect José María Aguilar, the red brick townhouse is a prime example of Bourbon Restoration architecture, but, when the luxury Hospes chain took it over, the design team transformed the onetime private apartments into an ode to minimalist modern style, complete with frameless mirrors and clean-lined white leather sofas. The ground-floor café, too, was once a landmark for the upper echelons of Madrileño society; the new owners reimagined the Cafetería Independencia as a sleeker version worthy of a design magazine spread. But lovers of tradition and design need not fear. The Hospes team didn’t throw the baby out with the bathwater. They preserved original architectural details such as ornate crown moldings and wood beams, alongside the café and restaurant’s acclaimed cuisine and prime sidewalk views. And they even improved a few things, too, converting the old stables into a luxury spa and turning the top floors into duplex-style suites overlooking the park. So maybe the Hospes Madrid isn’t quite the beacon of old Madrid it seems, but that’s not a bad thing."

The Best Hotels in Madrid

Photo courtesy of Hospes Madrid

Hospes Puerta de Alcalá

@cntraveler

42,481 Postcards · 5,685 Cities

Hospes Puerta de Alcalá

"Start us off with an overview.Located near beautiful El Retiro Park, the compact Hospes Puerta de Alcalá has a townhouse façade that belies its contemporary interiors. And when you can chat with the front desk via Whatsapp, it’s clear this hotel is a next-gen addition to Madrid. What's the backstory?Reflecting the architecture of the Bourbon Restoration, this structure was a purpose-built series of residences for a bourgeoisie arrived via horse-drawn carriages, pulling up to the wooden entrances that remain in place today. A member of the Hospes chain, the hotel is located in Madrid's elite Plaza de la Independencia neighborhood. Tell us about the accommodations. Any tips on what to book?Rooms retain their original architectural accents, including tall ceilings and crown moldings. Polished hardwood floors seem to be a growing trend across Madrid, and the cushioned headboards call like a siren if you’ve just arrived after a long-haul flight. Deluxe rooms are larger than the standard Dreamer category, and Deluxe Alcalá rooms have the best views. The character of the building really comes to life in the top-floor Junior Suite, which features original cathedral ceilings and exposed wooden beams. Families can opt for a suite or a Family Room with a third bed—kids will love to run around in the park across the street. Drinking and dining—what are we looking at?An onsite restaurant serves Spanish food from around the country; it's busiest at breakfast or in warm weather, when tables and chairs spill onto the sidewalk. There are also particularly impressive options for diners with dietary restrictions. And the service?Service is efficient, but nothing particularly memorable. What type of travelers will you find here?Spanish and European guests predominate, but Americans will find this local option quite welcoming, too. Daily walks through the park before and after sightseeing are energizing ways to unwind. What about the neighborhood?The majestic Puerta de Alcalá, straddling Salamanca and many of the famous museums along Paseo del Prado, is right nearby. Is there anything you'd change?WiFi is only free if you book with the hotel directly—everyone else has to pay. Any other hotel features worth noting?In addition to the free wireless Internet router to use around town, if you book a room directly through the hotel, you'll get a short massage and welcome drink. Bottom line: Who should stay here?Outdoorsy types will love the location near El Retiro Park." - Ramsey Qubein

https://www.cntraveler.com/hotels/madrid/hospes-puerta-de-alcala

Courtesy Hospes Puerta de Alcalá

Hospes Puerta de Alcalá

@myboutiquehotel

10,602 Postcards · 3,205 Cities

Hospes Puerta de Alcalá, a Design Boutique Hotel Madrid, Spain

"The elegant Hospes Madrid is set next to Puerta de Alcalá, in Madrid’s Salamanca district. It offers free Wi-Fi, great views of the Retiro Park and free access to the Bodyna Spa. The stylish rooms at the Hospes come with a flat-screen TV, a bathrobe and special amenities. Guests also receive free bicycle rental. The Bodyna Spa area has 4 treatment rooms, a soundproofed relaxation room, a hammam, gym and a small relaxation pool. All guests have access to the spa. The Independencia Restaurant offers meals, tapas and a large terrace with views of the Puerta de Alcalá. Guests can also enjoy a drink or relax in the Patio Chill Out. Private parking is available onsite for an additional cost. An elegant 5-star hotel, the Hospes Madrid is set in a historic building dating from 1883. The Prado, the Reina Sofía Museum and Cybeles Fountain are within a short walk." - My Boutique Hotel (en)

https://www.myboutiquehotel.com/en/boutique-hotels-madrid/hospes-madrid-2128.html

Hospes Puerta de Alcalá

@tablethotels

8,496 Postcards · 3,270 Cities

Hospes Puerta de Alcala (Madrid, Spain) 18 Hotel Reviews | Tablet Hotels

https://www.tablethotels.com/en/madrid-hotels/hospes-puerta-de-alcala

Tablet Hotels

Hospes Puerta de Alcalá

Energy A.

Google

Very disappointing. Bottled water is just tap water. I asked and yes they confirmed they bottle tap water for your convenience. The Hammam is hardly a hamman, the temperature outside is warmer. They could also use aromatherapy in there but they don't so it smells, well, it smells. The gym isn't a gym. They have cardio equipment. A bench which is useless as there's absolutely no space to pull it out to use the kids dumbells. There weren't any coffee pods, but they did bring some when I asked. Apart from slightly above average decor in the rooms they're also not worth it, I'd have stayed somewhere else had I have known. The lobby is well designed but that is basically all this hotel has. Overall I'd say don't stay here as there are definitely better places, much much better places. I am in two minds about forfeiting a night to stay somewhere with a decent gym and beautiful spa.

Jose G.

Google

Unfortunately the wife and I’s experience was not great. It’s true that the hotel is in a great location with a great view of La Puerta de Alcala but the hotel is showing its age. The pictures on the website are from when it was brand new and we had 2 main issues with the room and also the service. When it came to service upon arrival a little past 3 which is their check-in time our Deluxe Suite room was not ready. They made a couple changes and gave us another room that was ready. Once we got to the room we encounter the first issue, it was a connecting room and the key lock was not working on our side - guest service re-assured me that on the other side it did work and was locked the other guest would not be able to open the door from his side… Issue number 2 was the bathroom. Very, very poor water pressure on the shower and also the cleanliness was not great. I suspect they did a bathroom remodel awhile back and put in a raised floating floor over old tile shower floor - it would be very hard for it to get cleaned hence the mold seen on the pictures. Finally the water bottle provided was not a sealed water bottle but one they fill on site from a “filter system” when we opened it the top had some pink residue on the inside like red algae - brought it down to guest service because the in room phone was not working - I asked for fresh water was brought the same type of water bottles and I asked for sealed water bottles - they let me know it was 7 euros for each - I said ok, you would think that after bringing them obvious mold or algae residue on their water bottle their would be no charge. I don't see myself staying here again.

debsey12

Google

Location of hotel is perfect with a beautiful park opposite and very nice restaurants within walking distance. Our room was spacious, modern and the large bath is a nice touch. No free mini bar and we had to ask for extra water each day, breakfast plentiful and staff in restaurant very attentive. For us what lets this hotel down is the reception and staff, couldn’t really see what they did, the area is basic and lets the whole hotel down in our opinion, no fancy check in, could almost be a self check in foyer.

Jason S.

Google

For the first time in Madrid I have to say this boutique hotel is a great place to stay. Beautiful building and the staff were extremely professional and accommodating per our requests. We had an issue with the booking due to our own error from a third party and they honored everything in advance so the stay was seemless and kept there word. The staff were so nice and offered info about the area of things to do and see! The rates seemed like a reasonable price for what all you get for staying for two nights. There were also nice amenities like espresso and tea in the room to enjoy. And the front staff offered a welcome gift of little chocolates and bottle of wine and water to the room was a nice thoughtful touch. The room was modern with classic touches keeping today's standards in old world architecture of a building. They did a great job of the mix of use for space!!! The rooms have private bathroom areas but it's only separate with a glass wall and door so be mindful if traveling with friends yet still private enough for a couple. Bed was comfortable. I feel the room should have had complimentary drinks like soda and water and if you wanted to pay extra you could have the alcoholic ones. But they will charge for any of them if you use them. The fridge didn't seem to have a scale in it so we were at least able to slide the ones over and keep our own chilled. The electricity is card activated like the door card to help be environmentally friendly as well as the toiletries are eco friendly.

K843UUsusanar

Google

Lovely property with close proximity to el parque de Retiro and Gran via. Service was very professional. They really tailored to our needs and made us feel special as Bonvoy members. We were celebrating our wedding anniversary and were upgraded to a lovey suite with many amenites.

Denis W.

Google

Elegant, Refined, and Exceptional Situated in the very heart of Madrid at the Plaza de la Independencia, the Hotel Hospes Puerta de Alcalá offers travellers an outstanding combination of location, comfort, and service. Rooms are spacious and beautifully designed, featuring refined décor with a personal and sophisticated touch. The service is impeccable — professional, attentive, and genuinely welcoming. With its proximity to Madrid’s main attractions, luxurious ambiance, and exceptional hospitality, this hotel is undoubtedly one of the best choices for an elegant stay in the Spanish capital.

djet17

Google

We loved this hotel! It has beautiful little sitting areas in the lobby and our room was beautiful as well. They gave us a welcome glass of cava on arrival and put a bottle in our room. Such a nice touch! (The gym is very cramped FYI) The location is also very nice. It’s just across the circle from Retiro park and the Prado.

PAULE241

Google

We booked this hotel having stayed at Hospes elsewhere in Spain, so very disappointed to report our experience with this one. Our room was on the 2nd floor overlooking the street and the famous arch, but unfortunately with the two restaurants on the pavement below our windows open until 2AM and then glass recycling collections from 7AM meant sleep was difficult to come by. Not acceptable at nearly EUR1,100 room only for 3 nights with no warning/alternative offered ||The bedroom was well equipped (although the television is hard to use as others have remarked, and mattress too small for its base, so we kept stubbing toes) and although the in the bath is wonderful, there are no towel rails, so despite the hotel claiming the usual green credentials, it's actually not possible to keep the towels on the go because there is nowhere to hang them. ||Unfortunately we also had a problem with our first night restaurant booking, where we had confirmed 7 course tasting menu for the two of us with reception prior to arrival, but on the evening in question the restaurant claims to know nothing about or reservation and not have that option on their menu.||Excellent location for the park and museums and to walk to the famous sites of the City.

Robert W.

Yelp

Loved this hotel. A fabulous buffet breakfast is included in a indoor patio setting. Very good location....walked throughout Madrid, Prado, park, etc. Taxi stand for transportation to the airport is just outside. Madrid is a beautiful city.

Jessica K.

Yelp

Stayed here after doing tons of research (and I mean tons) regarding the best hotel to stay at while in Madrid. Many reviews had stated that this hotel is in an excellent location as it's walking distance to many of the main sites in Madrid and is in a really nice neighborhood. It's located in the Salamanca area of Madrid, a ritzy neighborhood with great shopping and restaurants, but also within walking distance to all the major sites. In terms of location, I think we couldn't do any better than this! It's right across the street from Retiro park, within walking distance to plaza mayor (the city center square) as well as the el prado museum and reina Sofia. The restaurants in the area are also top notch and there's endless shopping right around the corner. In terms of service and staff, the hotel was amazing as well. The front desk was super helpful and booked dinner reservations and excursions for us such as the flamenco show. Everyone was nice and welcoming. The rooms themselves were also nice. The only slight criticism is that the toilet area and shower area are somewhat exposed. The doors are glass and see through so if you're looking for complete privacy in your room, it's a little inconvenient (although when I was perusing several reviews from other hotels, they had similar complaints so I wonder if it's just a European thing). Otherwise the rooms were very nice.

Susan K.

Yelp

Food was fantastic, Service not so much. Between 7:15pm and 9:15 I was served one (1) uno beer! We ordered Tapas to start and entrees. He came and set the tapas pretty quick and my beer but then we waited nearly 1-3/4 hours for a second beer and entrees. All three of the staff were infatuated with the register. It was crazy all the people waiting for food, drinks, orders to be taken, their bills while the staff stood at the register looking totally confused and flustered. I get it this is a slower pace in Spain, but really? We weren't the only ones frustrated and to add to the situation when we did finally get our bill they charged us for bread that they put on the table that we didn't ask for. two euros each for 2 tiny little rolls, then they charge for three beers which we did not receive! While we sat there Thirsty and not receiving our beers they probably provided them to other tables? Atmosphere was great, food was wonderful but the service and billing errors would keep us from going back.

Stacy H.

Yelp

The service here was amazing and the breakfast buffet that came with our stay was actually very good. They have fruit, cheese, bread, yogurt parfaits , bacon and cream cheese with lox. You can order eggs and other items such as cappuccinos, lattes etc. Our room was spacious but not much room to store your clothes. Only one small chest of drawers. I used the closet for most of my clothes . Nice turn down service with chocolates . 24 hour room service. Very comfortable beds!

Donna B.

Yelp

Just had dinner here tonight with five work colleagues, and myself. The starters were fine, but when the oxtail and pork steaks came out at 12 midnight, they were certainly NOT fried, grilled or baked...... They were definitely MICROWAVED. They were then presented on a plate with just fries..... No sauce or jus.... NOTHING. Just a crusty piece of meat with fries. And you get all this for $320 I'm guessing the chef went home early and the waiters did our food, because it was horrible. And Jorge the waiter did not care. But that is ok, because the are hundreds of other places we can go eat in Madrid which are fantastic.

Leah B.

Yelp

This evening I had dinner at Hotel Hospes with my mother and sister while on vacation in Madrid. We chose this restaurant, because we were drawn to the ambiance, as it has a view of Puerta de Alcalá (the arches). Please don't make the same mistake we did. Sure the ambiance is appealing, but that is where the allure ends. The food left a lot to be desired. We ordered garlic prawns, yet received small, what appeared to be canned baby shrimp, the size of my thumb nail. The carbonera was tasteless and bland, as was my sister's sirloin steak and potatoes. The service was disappointing. I have a lot to say about what I didn't like, but my mother sitting over my shoulder is telling me not to. In summary, you have many amazing restaurants to choose from in this beautiful city; stay away from this one.

T. L.

Yelp

I was really impressed with this hotel until I went to bed; the music at the club next door doesn't end until 3am and it's crazy loud. I can stand the sounds of a normal city life but that was absurdly loud. The constant thump of bass was torture. When you're laying wide awake in bed at 1:14am, counting the minutes until the music ends, and the only solution is for you to get dressed and move rooms,it's easy to also remember the jackhammer outside the front entrance of the hotel at 4pm today, the broken shower floor that literally rocked up and down like a teeter totter and the pipes that randomly poured water out of them.

W H.

Yelp

We only stayed here one night, but really liked it. The front desk was very personable, and you are treated to a glass of Champagne while you check in. The room was surprisingly large, and well appointed. It had a bed, sofa large shower, separate bathtub. You can walk to virtually everything. there are very hip bars right outside the front door that were always busy. Major shopping is right around the corner. The hotel itself is small, and there seems to be two "wings", although the are very close to each other. WiFi is complimentary.

R M.

Yelp

Although this is not a true five-star hotel it is well situated in a very good neighborhood with a lot of little bakeries and coffee shops and lunch places close by. The staff was excellent and Rumen and Ilian especially were very helpful and patient with giving us directions and names of places to eat. A great spot for a first-time visitor to Madrid thank you