Alex DeMets
Google
I’ve stayed 150-200 hostales over 10 years of travels in South America- many of them in places with the same kinds of safety concerns as Bogota. I have never been to a single one that would not simply allow me to check in at reception. Upon arrival at Bendito, they refused to allow me to enter the hostel until I’d made a reservation, claiming that it had to do with security issues. Telling a potential guest to take out their phone in the street to book a stay, in an area which they themselves consider unsafe, puts the guest at risk of having their phone snatched. It is also just an unwelcoming way to treat someone looking to stay at a hostel, and completely unnecessary considering that in every other hostel I’ve stayed in, including ones in high security ones located in risky areas, I’ve never encountered a policy like this. That being said, what bothered me was the condescending tone and attitude of the receptionist throughout my interaction with her. I also found it odd when she later came into my room and accused me of locking the door (which it was wasn’t, and it wouldn’t make sense that it was, given that I was sitting inside the room), telling me that the door must remained unlocked at all times so others could freely enter the room. Given their claimed concern with security, it came off as hypocritical and concerning that they insist that doors remain unlocked, rather than providing keys to guests…there are many hostels in Bogota I’ve stayed at with non-condescending receptionists that manage to keep guests and luggage safe without making guests feel like potential criminals, which are located in more interesting areas than this one. I’d suggest Chapinero and Candeleria. If you do choose to book a stay at Bendito, make sure you do make a reservation-that way, should you encounter the same things I did, you’ll at least be allowed to leave a negative review on the site you book through 😂