Angela S.
Yelp
It was my first time in Europe and I was fortunate enough to go to Praha. I was with my friend who is native to the Czech Republic and she and I had been walking the city since the morning hours. Our legs were tired and it was getting cold and Hostinec na Vitoni was the last stop before our tram to our hotel. It I had seen it before and thought it was very interesting, had considered having beer there since it's close to our hotel, and at that time seemed perfect for a warm drink after a long day. It was October 13th at 10:35 pm (22:35) and we asked and older lady behind the bar for hot tea. She replied, " I am closing at 11 pm." My friend said, "Ok. We will have tea and leave right after. We figured we still had 25 minutes. " The older lady then repeated, "I am closing at 11 o'clock!" My friend didn't understand that the lady didn't want to serve us and then repeated herself as well. Annoyed and angrily the woman asked what kind of tea we wanted but then started slamming her glasses down and making it obvious she was upset. I then said aloud, "Just cancel the order if she's going to be that way. " I quickly used the restroom(since we had been walking so long) and left. She couldn't even make any eye contact the entire time with us and said nothing, even as we were leaving. What didn't make sense is there were maybe 3 tables of ppl drinking who were enjoying themselves and didn't look to be leaving soon. Though we were only getting tea, had she been nice, we would have loved to have come back for beer. Such horrible customer service! Both my friend and I work VERY long hours in the service industry and deal with difficult people every day. But even so, on our worst days, still know how to suck it up and TRY and at least be nice.