gofindadventure
Google
Pros:|• Prime location in Paris.|• Lovely room decor and attractive lobby/public spaces.|• Excellent omelettes (when offered).|• Friendly, dedicated staff (front desk, bellmen, housekeeping) despite challenges.|• Management doing their best under constrained resources.|Cons:|• Severely understaffed, leading to poor maintenance and service.|• Subpar breakfast buffet, the worst among eight European hotels recently visited.|• Smaller rooms compared to nearby competitors offering better value.||Dear Owners,|It’s truly disheartening to see a hotel I’ve cherished for years during frequent Paris visits fall into decline. Your property, once a standout, now feels neglected due to decisions that appear to stem from ownership’s budget constraints. This luxury hotel no longer delivers a four-star experience.||The most glaring issue is understaffing. Front desk clerks are stretched thin, forced to handle maintenance tasks like neglected public bathrooms due to a lack of dedicated support. The kitchen struggles to cope with a full hotel, resulting in a disappointing breakfast buffet—the weakest I’ve encountered among eight European hotels recently, despite comparable pricing. Nearby cafés and competing hotels, which I scouted during my stay, offer far superior breakfast experiences.||Basic amenities were absent: no cups for lobby coffee, no napkins at the buffet, and no menus provided. Omelettes, a rare highlight (cheese and tomato only, but excellent), weren’t offered unless requested. Why hide a strength? This feels like corner-cutting, not luxury service.||The rooms, though beautifully decorated, are smaller than those at nearby competitors. Your prime location and lovely lobby remain assets, but they can’t offset the overall decline. ||I explored hotels within walking distance and found many offering better service and value at similar or lower prices.|Your staff—front desk, bellmen, and housekeeping—are friendly and professional, and management is clearly trying hard despite limited resources. But full occupancy during busy times shouldn’t mask these issues. Travelers share their experiences with agents, social media, and friends, and your reputation is slipping.||Please invest in adequate staffing, improve the buffet, and restore basic amenities. Your hotel has the potential to reclaim its former glory, but it currently falls short of its luxury promise. I sincerely hope you take action.||Good luck,