A L.
Yelp
I had a really lovely stay at this hotel, and hope that I get to visit again soon!!
My check-in was very easy and the front desk staff was so kind and accommodating. I can not say one negative thing about the staff. From management, to front desk, to housekeeping, to valet, everyone was fabulous and kind. You can tell the establishment values excellent customer service and has curated a strong team.
The hotel itself is adorable! The pictures online don't do it justice, but it is fabulously decorated and clean. There were so many lovely touches throughout the property, and in the rooms, that gave it a very upscale feel. I have zero complaints about the setup of the room. My room was perfect size with a small terrace for a single traveler, but two would have fit just fine. I reserved the "Comfortable" room type and was assigned Room 33. The bed was comfortable with lots of pillows, smelled delightful upon entry, and was even at a perfectly cool temperature on my arrival. It had in room amenities for purchase, and complimentary items as well. All of the shampoos/conditioners/soaps had the most delightful rose scent! The only negative about my room was the noise that came from Santa Monica Blvd. The clubs there were bumpin' during the weekdays until about 2am each night throughout my stay. The hotel clearly can't do anything about that, so just be aware that you might hear some noise if you're a light sleeper like me and plan accordingly. I ended up getting ear plugs and that did the trick.
I loved the continental breakfast that was included with my stay! They displayed assorted pastries, croissants, yogurts, fresh ginger and lemons, orange juice, coffees, espresso based beverages, and teas. It was organized beautifully and delicious. The manager told me they brought in the pastries from a local french bakery, and you could tell... they were so good! I also LOVED that they left the breakfast out until 10am. They also served complimentary wine on their terrace from 5pm-7pm! I didn't get a chance to participate in that, but the terrace was adorable, so I imagine that would have been lovely.
I had to check out early due to work but the front desk staff and manager were incredibly professional and worked with me towards a resolution that accommodated my work requirements and finances, as well as upheld their hotel policies. I was very impressed by their flexibility, kindness and prompt attention.
One last thing that was really cool... when you check into the hotel they send you a text message where you can ask questions anytime during your stay! It was really useful and something I've never experienced at any hotel before. I even used it to request a copy of my folio by email after I checked out, and the staff replied and resent it.
Thank you Virginia, Josh, Winston and the rest of the Hotel 850SVB staff!