Hotel 9Confidentiel

I loved my staff at the hotel 9 Confidential. The location is great and the Valentine suite was spacious and beautifully decorated. Room was clean and I would staff here again. I was able to walk to many places and take the bus or train easily from this location. I felt very safe and comfortable as a solo traveler. The windows kept out the street noise and I enjoyed the balcony during the day.

I stayed at this hotel for a week in late September. During my many layovers, I managed to severely injure my back so I was never able to leave the room. You really get to know a hotel this way! At check in, I explained my predicament and the front desk was fantastically supportive. The lift was being repaired (was fixed by end of day!) so they took my bags up for me. The room was fantastic. Small for some, but fairly large for the location. It was well equipped. Other positives, quiet at night, lots of lighting options, amazing temperature and pressure in shower. The bed was fantastic, and I should know, I was in that bed for most of the day for 5 days! The area was perfection, it's everything I wanted. Close to big sights and walkable. Great dining within a block, a Franprix less than a block one way and a pharmacy less than a block the other way. I felt very safe. Room key required to get into establishment at all times. Also required to get up the lift and get down the lift. Truly felt safe. Upon checkout, I stupidly left my key in the room so I couldn't get down in the lift. Lovely woman at front desk went up to grab my luggage from the top of the stairs. I checked out a day early and had I not booked with miles on a 3rd party, I truly believe they would have refunded me. I can't say enough about this hotel. I will do everything to heal my back and return. Also, pics on the website are very accurate. I stayed in the Maryse. Pics were taken right when I walked in.

Not 4 stars by far. The facilities are old. There is little staff. Check in has 1 lady with a scowl on her face. Elevator is tiny, and quite quirky. Really, this is a 2 star place. I am not sure how they get away with listing as a 4 star. At breakfast, there is no staff, and people leave dirty dishes around. Eggs are cold. You cannot even control your room temperature yourself. You have to ask front desk.

This boutique hotel has an impressive location in the marais. The executive room I booked is relatively spacious and is quiet. I regret the lacking of a proper cupboard, replaced by shelves and a curtain. The breakfast buffet is minimalistic and I would skip it, as it isn't worth the price. I also regret that the Japanese toilet in my room wasn't working and, despite me asking twice, it hasn't been repaired, nor has the hotel communicated with me about it. The only sign of an attempt to repair is a metal plate that has been standing on the toilet floor for 2 days. I will try another hotel next time.

This was our first trip with our baby (5 months old). We got so lucky to find this property! We stayed in the Aurore sweet and it was probably the most spacious room I’ve ever had in Paris. I think the value for money was absolutely worth it. A huge shout out to the staff but particularly Nova for making our stay so memorable. She was absolutely lovely and treated our baby so well. I would definitely return to this hotel for future trips to Paris.

Stay away from that hotel…. Service is terrible. People are rude not friendly at all. I booked thru amex and should never have stayed there. Rooms are tiny. Elevator not working. They charge me extra 60 euros because i was a few min late for checking out and were so mean. Borderline scam. I had so many good experiences in Paris. I am shocked and it was overpriced. So disappointing

The hotel’s location and room quality were outstanding—modern, clean, and incredibly comfortable, with one of the best beds I’ve slept in. Unfortunately, the service let the experience down.||||After a 17-hour flight from Australia, we arrived to find the front door locked and had to wait outside for the reception staff member to finish her cigarette before being let in. Upon check-in, I was told my reservation had been cancelled—despite receiving no prior notification from the hotel. Thankfully, the staff member was able to re-book us into the same room, avoiding a complete disaster.||||One of the main reasons I chose this hotel was because it advertised room service. However, when I tried to order dinner, I was told no room service was available as the hotel had no restaurant. This was confusing, as the room featured a printed room service menu and a QR code linking to the same menu. Instead, I was advised to order Uber Eats and meet the driver in the lobby.||||There were a few other issues—temperamental water temperature in the shower and an incorrect minibar charge for an item I didn’t consume. That said, some staff were very kind, including one who offered my son a complimentary drink for his birthday.||||In summary, the hotel’s location and comfort are excellent, but the customer service and communication need serious improvement. A bit more attention to detail and guest experience would make a big difference.

Nice and smart hotel very well located. However for a 4* hotel at €400/night service/amenity is quite bad, you don't get anything to hang your bath towels in the bathroom and when I enquire about where to put my towels, the response from the front office was "it's a designer hotel and it's been designed that way and we can't do anything about it without his approval", then I was told to either use a coat hanger or leave the towels on the floor. UNBELIEVABLE! On the second day I talked to another staff member and was told that she will get on it straight away and promised for the issue to be fixed asap. No one ever came to fix it. Zero care factor! Won't get my money again!

We quite enjoyed our experience here. The bed was decently soft by European standards. The rooms were adorable and the service was delightful. We were there with a large group for a friend's birthday and they gave us a bottle of champagne to celebrate. The hotel was centrally located in an area filled with shopping and cafes. A wonderful time!

Terrible experience. No staff and everything is broken. Smallest room we've ever stayed. Poor customer service. Have to lug bags up stairs because elevator is broken and no plan on fixing. Nobody working to assist. All services closed. No space for clothing. No sink in bathroom. Broken television. My mind is blown that they have any good reviews. Tried to switch to different room, but never received a call back on every attempt.

Stayed for a week during the Paris summer heatwave. The hotel was a haven for us with their stylish details, superb attentiveness, and air conditioning of course. The staff gave us key insights to the local gems, best modes of transport and overall enjoyable friendly conversation. Paul, the concierge, is an incredible resource and breath of fresh air after a long flight and making arrangements to enjoy the best of the city. Another woman at the front desk was clutch in making our Disneyland Paris experience manageable with fastpass secrets. Thank you all and we hope to be back soon! (in the spring or fall next time tho)

Absolutely impeccable. My colleague and I booked last minute rooms in the area for a work trip, and were absolutely blown away upon entering. Every single detail of the hotel is thought out and executed flawlessly. We were there early, at about 12:00noon and they worked hard to make sure we had rooms immediately. Every inch of the hotel is designed to perfection. It feels like a grown up, 30's inspired Barbie house in the best way possible. Adult, modern with touches of whimsical charm and design. Paul, the concierge, was a dream. Took care of anything, big or small, for us and even hand delivered my colleagues passport to her at a different hotel when she left it in her safe. I cannot say enough about this hotel - it's a masterpiece inside and out. The staff was generally incredible, I felt so at home and comfortable and safe - will never stay at another hotel in Paris.