Hotel Alex Johnson Rapid City, Curio Collection by Hilton

Y’all! This place has promise.||I drive through Rapid City from time to time and it’s a good stopping place for us. I have stayed away from the AJay because of the horrible reviews. But this time I decided to give it a go.||It is doable!||We stayed in a junior suite which is a big corner room that has been updated. Really comfortable! Real feather pillows even! The sheets were soft and all cotton but I’d love to see a real feather duvet next time. The towels in the bath were nice, too. The hallways have also been refreshed. So that all exceeded my expectations!||I was prepared for a surly staff but Cynthia at the front desk was delightful, if not a little overly trying. They wanted us to love the place, which I appreciate.||Yeah, the valet isn’t great, but they are trying, y’all. That matched my low expectations but at least we got our car back. And the front parking spaces are great for loading - no mobbed porte-cochere area to navigate.||But the best was the outdoor rooftop patio. Y’all! Decent cocktails, kind staff, and hot fires so we could be out there in the 21 degrees with no coat. We thought it was so fun after a day of driving.||If you are well traveled, love history and discovery, and like a city vibe, give this place a shot.||We will be back!

5 Stars across the board! From the time we showed up, till we checked out, we enjoyed our entire stay at the hotel! It was a special night for us, our waitress, Jamie at The Juniper made sure to accommodate our special requests as well and gave us the best seat in the house <3 very romantic! The bartenders, Benji & the young lady with glasses were absolutely fun to talk too and Benji named a drink after me! It was definitely a great place to get engaged at! We will be returning soon for the paranormal experience!! Ty to all the staff ❤️

We had an awesome short stay! Big double rooms for our 4 kids, centrally located, and excellent staff. Mason at the front desk went above and beyond to make sure we were taken care of (including helping replace a spilled coffee). Definitely will come again!

Historic and very nice rooms. The rooftop club has great meals and drinks. Room 812 is supposed to be haunted, but I was on the 7th floor and had no issues with spiritual guests. Many dignitaries have stayed here. Their gift shop is special and has many historic and cultural items. Valet parking is expensive. &28.95

My husband and I recently stayed at the Hotel Alex Johnson in Rapid City while visiting our son, and it was a wonderful experience overall. The historic charm of the hotel, combined with modern amenities, made our stay comfortable and memorable. The staff were friendly and welcoming, and our room was cozy and clean. The location allowed us to explore the downtown attractions easily. The only downside was our difficulty with parking. However, we would still highly recommend this hotel!

Good location in downtown Rapid City. The price was right; it was a good value and that is the reason for the four stars. Cool historic building and great lobby. Rooms are dated and tired, but clean; and the mattress was bad. Valet was one person which caused a delay in retrieving cars. Staff was fine, but not overly friendly.

We frequently stay at the Alex Johnson. We live in Spearfish and when we need a room in Rapid it’s our go to spot. The location in unbeatable, the prices are a little higher but the rooms are nice and they have some good perks. Only recently did we have a problem when I paid for a $65 add-on of a 2pm late check out and apparently it wasn’t showing up their end so they knocked on our door 3 times and called twice. They did let us stay until the 2pm time. Not sure what happened but I have several documents that show I paid that $65 for the 2pm checkout. It was all handled fine I would just double check with the property if you have a similar situation.

This is a stunning historic and iconic hotel, right in the centre of Rapid City and close to lots of bars and restaurants. |Out room was OK. Wear and tear evident but spotlessly clean and the bed and pillows were really comfortable. |We did find the reception staff fairly miserable bunch, on the whole. Efficient, yes but the service was without a smile!

This is a historic hotel which means that much of its charm is based on that history. It also means, the rooms are a bit smaller than modern hotels and there may or may not be ghosts roaming the building. I have attended many functions at this hotel and it is definitely the jewel of the downtown area. There is a Starbucks where the old Landmark restaurant used to be. Coffee is always good but I would really love it if they brought a full service restaurant back to that space. There is a restaurant upstairs called Juniper at the Vertex at Alex Johnson... or something really confusing like that. It is a beautiful rooftop space and entrance is included for guests but for locals, you either need to have a membership, or purchase a day pass. The ambiance is lovely and the food and cocktails are fine but I can rarely justify spending the extra money just for the privilege of being seated at a restaurant. The food and drinks downstairs at Paddy O'Neils Pub are excellent and the service is always great! The Alex Johnson Mercantile is a great gift shop inside the hotel and they always have fun things to buy that are often made by local artists.

Three stars based solely on location and staff. The hotel is a bit run down and need a lot of fixing up. The elevator is slow and there can be a long wait to go up and down. Wallpaper peeling in bathroom, floor not vacuumed when we enter room first time, mirrors had a haze, and paint peeling from walls are some examples of the neglect. One day housekeeping didn't bother to show up at all Location is perfectly situated downtown. The staff was at front desk are very pleasant. You do not need to valet park overnight. The parking meters stop need $ in the evening and start back up at 7am.

What a fabulous historical place. The hotel and its 2 restaurants ( one an enclosed rooftop bar) were each great. Different vibe and cuisine. We were there for Halloween week and it was decorated to the max. Clean, comfortable and accommodating. Front end staff was awesome. Informal, accommodating, helpful and very entertaining and personable.

Rooms are the size of a closet. Air conditioner is louder than the ghosts that roam the hall. Hotel is extremely old and has some character but needs a great d carpet cleaning

Okay so I gotta say my experience was a bit mixed at the hotel Alex Johnson. Hilton is the parent company for this hotel but the Hilton standards don't seem to embody themselves here. It honestly just feels like a local hotel chain which is good in some ways and had in others. The first person to check us in, the night auditor was pleasant, sociable, accommodating and friendly. But there was a chubby white lady in the mornings who was just plain rude and un-accommodating. I forgot her name but she was just plain rude and did not acknowledge that we were Hilton Diamond members, did not want to honor our late checkout and was rushing us to leave our room using threats. I thought the place was so cute and had cultural Native American vibes, but when I was watching my video again recently; I noticed something strange, I couldn't believe what I was seeing, swastika logos on the chandeliers.... Like.. say what?! I was thinking maybe Im seeing things, but no, other reviews on this page also mention it too. I slowed my video clip down and took a picture of the chandelier so you guys can see for yourself. The hallways leading to the rooms were a bit dirty and run down, the elevator kept breaking during my stay. I forgot to take a picture of our room and bathroom but it was just as bad, and the toilet was so close to the wall that I had to sit sideways on it just so I could clean myself after using it, and I'm not super obese I'm just not skinny. You would have to be pretty thin to fit in the toilet correctly because the wall is immediately next to the seat. The staff kept saying that the hotel was old that's why, well I think that's why there's something called renovations that can happen. The thing that kept me from making this a one star review is threefold: 1: the rooftop bar was pretty nice and enjoyable. 2: the overnight employee and the gift shop Staff were very nice. 3: the hotel was immediately in the middle of downtown and everything was walking distance which definitely was helpful.

This hotel has been around a long time! Starbuck's is in the hotel. There is also a mercantile. There is a lot of intrigue in the hotel. Valet services are not cheap, but seem essential. There are eating establishments available in close proximity. The staff were meh. Some seemed like they tried, though. The in-house coupon deals were helpful. The fact that I am mandated to pay for your marketing did not sit well with me.

Through miscommunication and because the manager ignored my email, the hotel canceled my reservation with only a few hours notice. The manager on duty offered no help, shrugging when I told him he was leaving me without a place to stay that night. I do appreciate that Candace, at the front desk, did her best to help me and was very kind, despite her boss's excuse making indifference. I'm still waiting for the promised call from the general manager. Fortunately, I was able to book a room at the Rushmore hotel down the street, which has nicer rooms and very helpful staff

I regret to say that my recent stay at this Hilton property fell significantly short of my expectations, leading me to reconsider my loyalty to the brand. This experience has been the most disappointing I have encountered during my time as a Hilton guest. Upon arrival, the staff unfortunately did not meet the hospitality standard I have come to expect. My family and I felt dismissed, and our check-in process lacked the cordiality and attention that should be standard for all guests. After being assigned a room directly across from the elevators, I requested a room change due to the likelihood of disturbances affecting my small children. While the staff member attending to the guests before us provided them with valuable information about the hotel, we did not receive the same courtesy. We were subsequently moved to a new room, which regrettably did not meet our expectations. The furniture showed signs of wear and tear, the carpet was stained, and the mini fridge was unstable with a broken door. At this point, I hesitated to pursue further changes as the staff's response to our initial request felt cumbersome. Later in the evening, we returned from dinner to find our new room uncomfortably cold due to a malfunctioning heating system. After a call for assistance, maintenance staff visited and determined the heating element was off. Their resolution involved providing a space heater and extra blankets, as well as complimentary breakfast--but we were unable to switch rooms, despite my request. It was disappointing to hear that there were no further accommodations available at our rate, and this communication felt inadequate given our situation. Upon checkout, I sought to speak with a manager regarding my experience, but the staff member named Laura was unhelpful and dismissive. When trying to express my concerns, I was met with interruptions and a lack of understanding. The suggestion that the issue had been addressed by moving us multiple times was simply untrue, as we were only relocated once. I left feeling frustrated and undervalued as a guest. In summary, this property did not uphold the standards synonymous with the Hilton brand. I sincerely hope that future guests have a better experience, and I will think carefully before staying at this location again in the future.

This hotel is extremely over priced. They advertise it as a "haunted " hotel. Cute but it really translates to "dump". The rooms are very, very tiny. The hotel itself is in shambles. As much as I respect historical buildings, this has not been taken care of. The whole building is unsafe. The fire alarm went off during our stay and it was terrible to find the exit stairs let alone descend them. The valet parking is not on site and street parking is impossible. I will never stay here again and strongly encourage others to avoid this hotel.

Stayed here for a work trip. The hotel rooms were nice but they overcharged my entire group for our stays. We stayed under the federal rate and provided the tax exempt forms, but they charged us for taxes anyways and were unable to reverse the charges after multiple calls and assurances from the GM that it would be fixed. I can't file my voucher until they fix it. Bottom line, you are probably time here unless you use a tax exempt form but if that applies to you the staff here is completely unable to accommodate you (but is happy to assure you that it is correct even though they clearly overcharged you). Don't expect much from customer service.

Ok. The good? Location, location. This is the reason to stay here. You can walk to a number of restaurants, no need for a car. We were with a tour group so I understand why we were here as it is easy for travelers to find meals. Our room was small but reasonable for suitcases. Noisy AC unit, noisy hallways, tired lobby, in room carpets looked pretty grimy. Bathroom was fine, recent upgrades but needed a coat of paint. We had a group dinner in the ballroom. Terrible. Some undetermined hot wrapped appetizer, a chewy piece of something in the middle. Super over cooked filet with corn medley just like I would get out of the frozen food section of my grocery store. Again, servers were friendly. But, the biggest problem...housekeeping is "on demand" which is code for not happening unless you call the front desk or leave something on your door. A card in our room indicated that we should put our trash and towels out into the hall if we wanted it picked up/changed. When did this become the norm? Come on Hilton, you need to be better than this.

Self Parking in nearby facility or any available self parking suggestions in the area. Dogs barking up to 10:30pm it's insane and unacceptable! Straight communication without giving us the regular round around.

Stay away until the construction is done, and then still think twice. There's a major construction project going on right outside of the hotel, with metal on metal pounding all day. The sound is annoying from the rooms, and since the valet takes quite a period of time to deliver cars, it's even noisier from street level while waiting. The hotel is priced higher than other hotels outside the area, so I can't recommend that you stay here until the construction ends. With an overpriced hotel, average service, and average rooms with tiny bathrooms, there are better options in Rapid City.

We reserved a room for two nights at this hotel. We had a grand room, because we are Diamond Hilton Honors members. But the problem happened when we had to extend our stay for one night. Our original two nights were $232/ night. We added one night and had to move to a horrible room. Full size bed and I'm honest, two people can't even walk by the end of the bed because there's only about a foot (12 inches) to get through. And no fridge! Cost: $385! And the lock on the door didn't work and after two tries at the check in desk still didn't solve the problem. Had to call and complain to get them to come up and fix the issue. I DO NOT RECOMMEND THIS HOTEL. Big ripoff!

Hotel is historical and pretty cool. Rooms very basic. Beds not amazing for anything longer than a 2 day stay. I came to write this review after a terrible experience last night. We are Vertex members and regularly go eat at the hotel. Last night we forgot our member card and were surprised when the front desk person rudely would not let us in. They wouldn't even look up our membership. We had to call Vertex to let them know what was going on, the manager had to come down the elevator to get us. A waste of everyone's time. This person working the front desk has been there a while. I've seen them do this to other guests while being so rude to them. We also had valentines dinner in the ballroom and it was laughably terrible. Things need to change at this hotel for me to keep recommending it to business clients. I'm done recommending it for now. Get a better policy for letting your paying Vertex club members in to the restaurant. Get rid of that bad attitude night clerk.

Swastikas on the lobby chandelier. Imagine how blindsided one must feel walking into a Hilton hotel and seeing multiple swastikas perfectly placed in the main lobby. Nauseous and confused, I retreated. I understand that the symbol may mean something different to many people but it has been tarnished and should not exist inside of a hotel! Hilton, I am disappointed in you. Took my business to the Rushmore down the street and glad that I did as their room are significantly more spacious, and best of all, no disgusting swastikas! Horrible!

Be sure to ask for a room with chairs or a couch or a bench (If that matters to you.) I would give 9 stars for the staff here. Every employee we encountered went above and beyond in friendliness and service. Including Josh, at Valet! The housekeeping staff (at least on the 5th floor) were very friendly! UNFORTUNATELY, In the morning, upon check out, the front desk person, Laura, ruined my 10 stars for the staff. Had she checked us in, I would not have stayed here. I wish I could remember the guys name who did check us in-he was incredible! Laura should not be in a customer service role. The first rude employee we encountered. Very unpleasant. She can clearly interact with fellow employees-she even laughed. But, guests-not happening. I have never stayed in a hotel room that did not have a single place to sit besides the bed. Not an ottoman, not a stool, not a window ledge. NOT fun. I just looked at pictures of guest rooms that show chairs, couches, desks and chairs. Maybe you have to specifically request a place to sit. Or the pictures were of a different property. The bed and pillows were very nice! The elevator was scary, but I saw a sign that a new one is coming. I have updated this review 3 times in the less than 24 hour stay we have had here. There was a left over breakfast tray from room service that sat on the floor by the elevator. It was there when we arrived and still there the next day when we checked out. Unacceptable. This was not a cheap hotel. I would not stay at this hotel again.

Old historic hotel needs updating in rooms. We had a couch that was a pull-out and it was clearly ready for recycling. Other furniture showed signs of aging and needed to be replaced. Bathrooms are very small. If you like a glimpse of the past this is the place to stay.

Staff were exceptional. Super friendly and informative on reception. The room was as it should be, clean and comfortable. The air conditioner was very noisy and woke us up continually. We tried the Vortex bar and that was very nice though not exceptional. Hotel Roosevelt has better everything including a whisper quiet air conditional.

I love this hotel. Located right in the center of Rapid City. It is close to everything and has a Starbucks and has a Paddy ONeills pub inside the hotel. The rooms were comfortable and the staff so helpful. The hotel is supposedly haunted and the room that is haunted is Room 812 and guess what room we stayed in 811 and we heard moaning all night. Not kidding.

Recently spent four nights at this hotel. It's historic and charming. Every staff member we came across was high on customer service. I would stay here again. Cynthia at the front desk was knowledgeable and entertaining-she recommended Chubby Chipmunk inside the hotel for outrageously good chocolate truffles. We were not disappointed!!

The restaurant on 8 floor is fantastic Great food,cozy fire pits,courteous waitresses. A must go to in Rapid City.

This is a historic hotel. I understand that. But I came in for business and my room did not have a desk, a chair, or a closet. The shower head was broken. The Kleenex box had been sitting in water and was all wet. The from was dirty and very much in need of an update. I would not recommend. Better places to stay.

For me to post a review, my experience has to be really good or really mediocre. If it wasn't for Cynthia, Patrick, and Nate (waiter), I would have been upset about my stay. They made up for the inconveniences I had. 1st, for $329 a night, you need to bring your own USB wall charger, the bathroom looked like a poor crime scene clean up, the wallpaper was was coming off the wall, spotty paint job, valet (despite the advertisement and the fact that your is parked 2 blocks away with no real oversight) is not free...cheaper to lockdown your own meter payment, and the wait for the elevator was interesting (literally a line due to how small they are). Additionally, it stated housekeeping would only come if requested. Both days I had my sleep interrupted due to them knocking. The employees were more than understanding and tried their best. I think communication needs improving and the advertisement needs to be more accurate. I personally do not think the price is worth it. I do want to end on a positive note by saying I love that the establishment is pet friendly.

Do not recommend. Stayed for two nights. Were given what we were told was a "quiet room" on the third floor. A conference room on one side started being loud at 7 am while the ballroom at the other end partied all night with loud music. Add on the elevator noise and it's a miracle we slept at all. Add onto that someone *opened* our door at 7 am while we were still in bed then left when the door hit the security latch (I think it was cleaning?). Someone also knocked on the door around 7:15, though they left when we said "what". Also-- parking is either $30 for valet or metered parking on a street full of homeless. And you have to feed the meter at 7am! I also only used one day of valet and they charged me for two. Cute hotel, good location... but not a good experience.

The Alex Johnson was highly-rated and looked cool online, so we booked a week's stay to visit the surrounding areas. There were three things that did NOT disappoint us: Starbucks was in the lobby (yay!), a great restaurant turned out to be right across the street, Tally's Silver Spoon (we ate every single breakfast and one dinner there that week; they had very good food and great service), and the size of our room. The bathroom is small for two people, but it has a walk-in shower, which is a plus, and we made the bathroom work. However, the service level for a full-priced, highly-rated hotel like Alex Johnson was abysmal. When we checked in, we were told what I had already read on their website, which is that they are not servicing rooms at all unless you inform them that you want service. This is supposedly because of covid, but I could reasonably argue that covid should result in more cleaning, not less. Nonetheless, we said that we did indeed want our room 'serviced' every day. The front desk clerk was not happy with this decision, saying "You want your room CLEANED EVERY day?!?!" We said, "Yes, we do. We are staying for a week." (not to mention this is part of what we are paying for). By the evening of day THREE, when we returned from being out all day, we saw that although our bed had been made each day and fresh towels put in the bathroom, not one thing had been otherwise touched or cleaned in our room (including the replenishment of supplies). I called down to the front desk and asked to speak to the manager. I told her that not only had our room not been cleaned in any way, we had left a note that morning requesting additional shampoo, lotion and a box of facial tissues, leaving the note on the empty box of tissues. The note and empty tissue box were where we left them that morning. She apologized, said there were several levels of service and we must have been put down for the wrong level of service. I told her I did not think that was the case because of our conversation with the clerk when we checked in. She said she would send up the requested supplies and request that our room be 'deep-cleaned' the next day. She also offered to buy us dinner upstairs that evening. We were pleased that our complaints were being addressed. A gentleman did come to bring us our requested supplies but mentioned that he had a whole cart of supplies to deliver to various guests, so we were not the only guests with these complaints. Dinner, while tasty, consisted of several mishaps, and the bill was incorrect, even with the credit. We returned to our room on the FOURTH evening to see that....yep, the bed had been made and fresh towels put out. Everything else--mirror, sink, carpet, was untouched. After breakfast the next morning, we went to the front desk and asked to speak to the general manager, Ms. DeRudder. We explained our situation and she said she was aware of our room issue because she had read it in an email! She had not addressed it! but she was aware of it! She told us our room would be cleaned that day if she had to do it herself, then made several excuses about the difficulties of hiring enough housekeepers, how expensive they were, etc... note that all of this occurred as we watched a full tour bus pull up to the hotel each evening to unload guests. The hotel was fully booked. Cleaning and servicing the rooms is what hotels should expect to do. Our room was cleaned cursorily that fourth day, after requesting it several times, but truthfully, the entire hotel left some things on the table in the cleanliness department. The front lobby was littered and dirty every day, the hallway in front of our elevator on the 8th floor was dirty, our room's carpet was FILTHY, not dirty (I'm not sure the last time it had been shampooed), nearly every employee looked sad, aloof or angry, and the elevators were not working properly. We saw all kinds of evidence of management problems. BTW, I read some of the other reviews and there was no ice cream in the lobby when we were there. We would not recommend this hotel for many reasons. Update: within an hour of posting my review, Ms. DeRudder, the General Manager, messaged me that she did clean our room herself. She said that she was sorry we did not love our stay and will not offer any excuses. It was nice to get a response from her, but I still contend that if a hotel is not able to service all of its rooms, it should not book all of its rooms. Alternatively, could they not offer to rebate or discount some of the full room fare for each day a client does not want their room cleaned or serviced, for instance? No such offers or discounts were offered for sub-par service to us.

We go out of our way to visit historic hotels. This one didn't disappoint. As for service and amenities, it rates a solid 3 stars. But I gave our experience and additional star for its history, especially the lobby. Located in the heart of downtown Rapid City, it's within walking distance of interesting shops and an excellent variety of restaurants. My guess is that parking may be a problem, but, since we were part of a tour, that wasn't an issue. Our tour included an "average" buffet dinner in the hotel's ballroom and breakfasts in the on site Irish Pub. The Pub swings (e.g. is very noisy until as late as 2 PM). This old couple was happy that remembered the ear plugs, which also helped (at least to some extent) drown out the garbage truck in the alley at 5 PM in the morning). Tip: To avoid the late night revelry in the pub, request a room as far from it as possible.

The hotel room was tiny but clean. We went up onto the roof top for a charcuterie board and happy hour drinks. We asked the server if it were happy hour she said yes, 2 for 1. 50 minutes later the sad little charcuterie board arrived. It was blobs of processed cheese, dried out figs, stringy dry prosciutto, and the worst store bought, dollar store, flat bread. This sad array was brought on a plastic, stained beige tray. ‍ The bill came and our drinks and grody tray were $101. When I asked why our drinks were not half price she replied, "Sorry but you have to be a member." ‍

We really enjoyed our overnight stay at this hotel! Soft, cozy bed; great shower with water pressure; room was spacious enough with windows viewing the city. The hotel lounge was also a great place to relax after a day of travel. We would book this place again!

What a great hotel. We stayed over a night as a result of the staff and service. Yes they are short staffed but we have been in 12 hotels this trip so far and this one takes the lead in service. Being a Hilton honors we got to go to the vertex which was amazing. When you check into historic you have to allow some flexibility. We had gotten to this hotel leaving Old Faithful Inn and that is a historic hotel needing to close. We will be back to the Alex.

Arrived at the curio hotel and this was the first stop on our trip where there was a line in January 2021 during Covid. While waiting patiently in line I noticed several customers without masks and I inquired with the front desk about this and was told that there are conflicting policies here,FYI. In case avoiding Covid is important.

The hotel looks so nice in the pictures but I doubt they clean the rooms after each guests. Stained ceiling, stained sofa, stained carpet, dusty surfaces, dusty lamp shades, plastic wrapper on the floor, broken air conditioner/heater. No extra sheets and blanket for the sofa bed. Broken furniture. Why hasn't Hilton upgraded their sofa beds to memory foam ones? They are still using the poorly made, super uncomfortable spring mattress ones. I expect WAY more from Hilton. This is disappointing. Update: my parents found poop stains in their toilet. I would give this hotel zero star if I could. Hilton, I hope you will retrain your housekeeping staff.

Location is great but I was soooo disappointed that the staff was not wearing masks. Out of respect for your guests health, every single employee should be masked. This is common sense people. I wiped down every surface in our room with a Clorox wipe because I don't have faith that they are properly sanitizing the room properly. Oh, and we learned the curtains done close so if you are in an east facing room be prepared to be blasted at the ass crack of dawn with the morning sun (at around 5:30 am. Yay )

Very professional staff and exceptionally clean room. From the front desk staff to the lady cleaning the lobby everyone was very friendly.

Historically significant hotel and part of the Hilton Chain. Beautiful interior lobby. Attached to it are a Starbucks and a Paddy O'Neill's bar/pub. Great rooftop viewing with fire pits and table service. Crafted cocktails and full menu. Very busy so service is a tad delayed but worth the wait. Only two elevators so getting up and down requires patience. Rooms are comfortable, great beds and plenty of drawers. Bathroom is a tad small but the shower is a big plus as the shower handle is on the opposite wall of the shower head. That means you can higher the temperature of the water before you get in. Brilliant!! Pro tip: they sell home made ice cream in the lobby and it is "deee-licious". Try it. Housekeeping is limited to request as part of their Covid19 commitments.

As a Hilton Honors member, I have to say, this place is an absolute joke. For the money I spent, it was like I was robbed. The service level for a full-priced, highly-rated hotel like Alex Johnson was abysmal. I arrived 2 hours early for my 3 day stay there, and asked if I could get an early check in. NOPE. Smug front desk clerks, with an attitude like how dare I ask that question...... clearly there is no flexibility with these people but I would only learn that later. So at 3pm literally I decided to valet my car there and just wait in the lobby till 4pm... and guess what? Valet Full. Yes at 3pm. I asked where the hotel parking was, and was told there isn't any. I'm on my own on the street, and have to fend for myself when it comes to the meter maids, who were actively ticketing cars with expired meters....WTF?? Day 2 4pm when I return back to the hotel.... VALET FULL.... WTF. I asked the valet attendant when isnt the valet full, and he told me between 8-11am when people are checking out. THATS IT!! So I have to park in the street again. Day 3 I again attempt to park in Valet and surprise.... in the middle of the afternoon its full..... but that wasn't the only thing... its $25 bucks... I dont know how this hotel can justify charging guests $25 bucks a night valet, when they don't even supply a parking lot... and when paying over $300 a night for a room, this is highway robbery... Day 4 when i checked out, I had a ticket on my car at 8:30am... for $15 bucks. Getting the ticket is my issue, but how do you justify the valet price when its cheaper to park on the street and get a ticket????? How does that make any sense. I literally saved 10 bucks by parking on the street and getting a ticket. Alex Johnson clearly does not care.. just want your money. HOW DO YOU NOT HAVE A SAFE PARKING LOT FOR YOUR GUESTS?????? I've stayed in places like this in NYC, LA, SF, DC etc... and they can justify their prices, because there you get service. I don't know what these people in Rapid City are thinking, because you guys think you are special, but you're not. Just because you are the tallest oldest hotel in the city, does not make you special. You need to back that up with customer service and value... neither of which i received on my 3 day stay. I stayed here because it looked awesome, and expected to have a great time. Unfortunately the Alex Johnson became the biggest headache and cause of stress for my whole visit. Bottom line, this place is way overhyped, and because of that, they are doing good business, and with that, they aren't concerned about your stay, because someone will be coming along right behind you regardless of how well you were treated. Also i didn't appreciate the fact that I had a DO NOT DISTURB sign on my door, and housekeeping is knocking on it, and entering my room at 9am. WTF is that? CHECKOUT IS NOON......WTF???? If i felt i could get some satisfaction by calling the management, or Hilton I would... but we all know its not gonna help. Hilton evidently is on this property with their name only on some sort of licencing deal. This place IS NOT RUN BY HILTON and it shows clearly. I wont be back, and I will tell everyone who goes out to the Black Hills and Rapid City, to avoid this place.... and yes, the rooms were crazy expensive.

there is so much wrong with this hotel it would take me far to long to describe it here. from check in to check out. NOTHING is right about this place. employee attitude and willingness to help is not only lacking, but it completely absent. we stayed for 4 nights recently. the only good thing I can say is the bed was comfortable and there was good water pressure in the shower. there are other places in town, if you find yourself in rapid city, I implore you to stay elsewhere. oh and lets talk about the parking situation... the fact that you will be charged close to $30 a day for valet because the hotel has no parking. and the street meters must be fed constantly, so thats not an option. what a scam. the valet attendants... a complete joke. rude rude rude. along with so many other employees. just run. DO NOT STAY HERE.

Stayed here in May for 2 nights when I had to unexpectedly extend my stay in Rapid City. Got an incredible deal of about $60 per night. I'm so glad I got the chance to stay here. It is a very cool historic hotel. Do a little research on some of the famous folks who have stayed here. The list is impressive. Like most historic hotels -- there are quirks. The bathroom is very small with no counter space. The room itself was pretty small, but had a walk-in closet. Go figure. However, it was very comfortable and quiet. The rooftop bar is one of the coolest places I've been in a while. Great views with fire pits and wind protection. The cocktail menu is very nice. Such a cool vibe, you can't help but love it. You can go up if you are a guest of the hotel, otherwise you need to buy a "day pass." Actually if you get anyone to use their room key to get you to the top -- you are golden. ;) The location is awesome. You are easy walking distance to any number of great restaurants and ice cream places. Plus you are next to the "art alley" and on the Presidential Walk. This is a great hotel and we had a memorable stay.

We had a nice stay and enjoyed the location along with the ambiance of the hotel. What is up with the freak at the front desk. If he is going for a zombie pronoun it was a terrible rendition of a zombie. If he is going for a clown pronoun again it was terrible. I guess I grew up when you put someone presentable out to represent the business and keep the idiots out of sight. Halloween costumes were for Halloween. They also must be short help. There were two car hops when it was quiet but only one in the mornings when it was most needed.

It's alway a plus when you have a full Starbucks downstairs with plenty of comfy chairs. The room was nice and clean. Nice staff in both restaurants. The view overlooking the city from the upstairs restaurant is very nice. The hotel staff were very friendly and helpful. Due to the staffing problems they were going through. I did have to wait an hour for my room but when you have a Starbucks with comfy chairs that wasn't a problem

I can't believe Hilton allows this place to continue to operate when they clearly do not have the staff to keep it properly clean. As a long time platinum rewards member, I am taken aback at not only the condition of the hotel, but the lackadaisical attitude of the management. Take a minute and read all of the negative reviews on TripAdvisor, Google and Yelp, some of them are horrifying! And if they are ever addressed by management, it is with a generic two sentence reply that clearly has nothing to do with the actual review. Shameful! Hilton should shut it down until it can be staffed properly. We had really been looking forward to staying in a gorgeous historic hotel, what a disappointment!!

Stayed there on the 19th of February. The place is in a good location down town. But the room wasn't very clean. The bed was good. The motel is nice but the maid service isn't very good. They even have a sticker on the TV saying they sanitizer the rooms. The remote was filthy they hadn't dusted and the closet door didn't close. Which isn't safe. Could walk into in the middle of the night. Told them at the desk. They said they would get it fixed. I will post pictures if it lets me. This was room 304, they gave me one free coffee at Starbucks. I would stay there again. Hope the room are cleaner nexts time. Oh I did my best to clean the remote. A lot of black dirt came off it.

Very historical and yes haunted hotel. Requested the 8th or 9th floor if you are interested in paranormal activity. Beautifully restore but with all of the history preserved and you can do a self guided tour after check in. Several restaurants on site and many local within walking distance. There is a rooftop view and a bar that is great for star gazing. The check in was easy and everyone has been great at the hotel. If you like the charm of a historical yet updated hotel don't look past the Hotel Alex Johnson

I have never experienced the cold I did during my trip to South Dakota. Of course I picked the coldest time literally ever to visit - so cold that the pipes burst my first night at the hotel and we had to evacuate the building 5 AM. And then we had to evacuate again three days later at 2 AM because it was so cold and I guess a hot shower set off the alarm LOL it was quite an interesting stay. The hotel is also right next to the train tracks and for some reason the train roars its horn literally throughout the night, so make sure you bring earplugs! I seriously had to go buy some because it was so loud. Despite these crazy events, I really enjoyed my stay at the Alex Johnson hotel. The best part was undoubtedly the staff - they were so unbelievably friendly and accommodating (Ross in particular, he is the BEST!). The room was really nice and clean, the restaurant at the top of the hotel was gorgeous, and again - the service was top notch, just bring some earplugs!

We were so excited to stay at another historic/haunted hotel on our 2020 summer road trip. However, the Hotel Alex Johnson was unfortunately a disappointment on many levels. The problems started at check-in. The young female who checked us in gave us a choice of rooms. I selected one on the lowest floor possible (I think it was 4). Unfortunately, when we got to the room, we realized it was immediately across from the two very busy elevators. We did not open the door to the room, but immediately went downstairs to try and change rooms. My Hilton Honors profile shows that I do not like being across from an elevator, so I'm not sure why that room choice was given in the first place. When we got back to the front desk, the same female desk clerk argued strongly about giving us another room. She said they were "sold out." I asked how all the rooms could be full when she gave us a choice of multiple rooms just five minutes before. This went on for several minutes until another check-in clerk told her to "just give us another room." This was not an auspicious start to our hotel experience. Our second room was thankfully far enough from the elevator that we were able to get a good night's sleep. The room did not seem that clean, however. There were hairs in the tub and on the bathroom floor. We decided to put the "do not disturb" sign on the door and ditch the housekeeping for the remainder of our visit. I was able to get fresh towels from the housekeepers when I met up with them in the hall. The housekeepers were pleasant and polite, but I feel like they were under- staffed. They were still cleaning rooms at 5 pm in the afternoon. In addition, we were not aware of the parking situation. The desk clerk told us there were many homeless in the area that liked to try the car doors to see if they were locked. She scared us into paying for valet parking, which I normally wouldn't do. The valets were all pleasant to deal with. It just added extra time any time we would want to leave the hotel in the car. Something we noticed about this hotel and Rapid City in general was that very few workers at the hotel (and other businesses) were wearing masks. In this time of Covid, I found that to be very irresponsible. One of the staff members who brought our room service to our room let us know that we could request them to wear masks when they delivered our food. I appreciated getting that information, but I think that everyone in the hotel (including the Starbucks that is connected to the hotel) should be wearing masks. All in all, the Alex Johnson is a beautiful old hotel, but we won't be staying there again.

Tiny tiny room. Hallway floors dirty, no vacuuming. Carpet in room old and dirty. Furniture needs to be replaced as well as mattress. Went to Vertex and waited over an hour for dinner to arrive. People sitting next to us got one dish but other dish was delivered to the table well over an hour later. Not an impressive facility. Spoke to front desk staff and while apologetic, even they state the rooms needs work. Surprised that so little emphasis is placed on cleanliness during a pandemic.

This hotel has the potential to be great, but it is in a sad state right now. Unhelpful valet people, bellman obviously upset with working conditions, 2 small slow elevators that are used not only for guests, but all housekeeping carts (that do not fit in the elevator cars except diagonally precluding any other passengers) and all food service from 2nd floor kitchen to 1st floor restaurant AND 10th floor restaurant, where they unload your order in a crowded, cramped space full of people waiting for the slow, overused elevators!!! It is a TERRIBLE set up. Also, overworked housekeeping staff had literally the entire hallway blocked with overflowing trash cans, piles of sheets/towels (clean), dirty dishes, etc. while having very loud conversations using profanity. In all fairness, this was on a Saturday... the Sunday crew was much tidier, more organized and respectful. Our room had a seal on it that it was sanitized. As seen in attached photos, there were hairs in the tub and on the soap shelf in the bath, and grime in the tub. The carpet in the room was old and stained. The bedside lights were dusty... just seemed like someone stuck a sticker on the room without even checking it. Fortunately we had Clorox wipes and I was able to clean and sanitize everything. The first night we ate at the rooftop restaurant by suggestion of the desk clerk. Our waitress was friendly but hurried. I ordered a glass of one if my favorite wines... the bottle had apparently open too long and it tasted bad. We both had salads, which were actually very tasty with good dressing. However, for being considered their "fine" restaurant, it was loud, windows were dirty (it's on the rooftop with "amazing views"), and seating was below average. I won't go on... this was a trip for our 35th anniversary, and since we couldn't travel most places due to COVID, we were really hoping for a nice Hilton experience while we visited Mt Rushmore, the Badlands and Black Hills areas. We left a day earlier than planned... pretty disappointed.

Great location, can easily walk to restaurants, coffee shops, shopping. They cleaned our room daily and checked on it twice a day to ensure we always had fresh towels and water. The bathroom is smaller, but we were never in the room so that didn't really bother us. Starbucks in the lobby is always a plus!

I have a complicated relationship with the Alex Johnson. On one hand, I understand that he's an older gentleman, and as such has some quirks and eccentricities. On the other hand, he's kind of loud (Ding!) and distracting when I'm trying to sleep. But I'm getting ahead of myself. Entering the lobby is kind of like walking into an identity crisis. Which is fine - I'm still trying to figure out who I am too, sometimes, but there's just a lot of décor going on that is kind of difficult to make sense of. It works, in its own way though, and the check-in and concierge desks are easy to find. After a wait of about a half hour, we were given room 801, right across from the only elevators (Ding!). That's not ideal, but we were only staying two days, so it wasn't a deal breaker. The room itself was spacious and clean, with an armoire in the corner to store clothes. The built in closet is WAY too small to hold anything, including hangers. The bathroom had a large, clean shower, but only one sink without a lot of storage space, so be aware that you're going to need to do some creative things with your toiletries. The bed was the comfy king-size that you'd expect from a Hilton property, and there was plenty of space on nightstands for nighttime essentials to be close-by. All of this should have made for a very pleasant sleeping experience, but here's where things go a little bit south. The walls in the hotel are REALLY thin. Upon turning off our TV, I was able to "watch" several episodes of Family Guy with the folks in the adjoining room. Seriously, I could hear every word, and was even able to tell which bits they found funny because their laughter was contagious. And loud. I'm glad I brought earplugs with me (Ding!), and you will be too, because this wasn't an isolated situation. The next night was more of the same (those people LOVE Family Guy). Again, I get it. It's an old hotel and they just didn't have to worry about muffling TV noise back then. But it is something to know, so just be prepared with earplugs or a white noise machine. The blackout blinds were really good, especially considering we were on a high, eastern facing floor. The rooftop bar was a fun hang out spot, albeit a very windy one. For real, it's a wind tunnel up there, so don't wear loose, flowing clothing or you're likely to give the other guests an impromptu burlesque show. All quirks considered, it was a nice stay in a clean, comfortable room. If I could rate half stars, I'd realistically give him a 3.5, but I'm rounding up. Now that I can appreciate that Alex is kind of like a grandpa that you love despite his weird tendency to leave his teeth in a cup on the sink, I'd certainly stay here again if I'm in the area.