Hotel Altus Palace

Very disappointing stay Working myself in the luxury hospitality industry, I was shocked by the lack of professionalism and care shown at this property. We had booked one night to celebrate my birthday, only to discover upon arrival that our room had been double-booked. In addition, the bathroom was completely dysfunctional: the shower was leaking everywhere. When we reported this to the front desk, an employee came to "inspect" the issue, but did so by stepping on the bath mat with his shoes, leaving dirt all over the bathroom floor, and walking away without cleaning up after himself. We were left to tidy up the mess ourselves: an experience that is absolutely unacceptable in any hotel, let alone one claiming to be 5 stars. Even worse, the staff told us the shower could not be repaired and left us with defective facilities, despite the fact that we had fully paid for our stay. NO apology, NO room change, NO gesture of goodwill. When we requested another room, the only option offered was in a lower category, facing noisy trams : despite my partner having paid for an upgraded room. Having stayed in nearly every 5-star hotel in Wroclaw, I can confidently say this was the worst experience of all. This property does not stand behind its service standards and shows no regard for guest satisfaction. One wonders if there is even a manager in charge of guest relations. For a hotel that claims to be 5-star, this was unprofessional and careless. My advice: choose another property if you are looking for a true luxury experience in Wroclaw.

This is truly luxury with a decent price. Lots of nice details and especially incredible bathroom. They served a sparkling wine when arrival. Well I don’t drink alcohol so the option was water… ☺️ There is a parking, but only limited space available. The concierge kindly help me to find spot.

....probably is the right way to describe my experience in this 5-star hotel. Let's start with the positives. There is a really nice spa with a great whirlpool, the gym is decent. Breakfast is a party in the morning with a wide selection of dishes displayed on an appetizing buffet. What I did not like. The hotel has no room to sit outside, no (rooftop) terrace, no patio. The bar looks sad. There is no lobby where you can sit comfortably. Our room had windows in the slanting roof, so we could not look outside. And if you create rooms without a view I would make the room visually appealing, but the room is mostly grey, no art on the wall, no flowers, just a lot of grey. The bathroom is sparkling, but there is no room to put your stuff, no shelves or anything. Staff is very young and friendly, but also inexperienced and there does not seem to be anyone senior around to teach them about hospitality. For example, the hotel claims there are bikes available. When we asked about them, we were told there were two bikes for the whole hotel, and they were reserved. Two bikes for the whole hotel? That's marketing, not 5-star service. And if no bikes are available at the hotel a receptionist might suggest an alternative, and a better one than come by tomorrow and perhaps the bikes are available. When I complained the receptionist on duty was very nice and she listened. And she tried to make amends, but sorry too little too late.

A beautiful stay in a beautiful city. This property is gorgeous! It was a wonderful welcome to our Poland trip. The staff is gracious and caring. They gave us many recommendations and even helped us with outfit choices as we were unfamiliar with the local weather! I don't think I've ever seen a hotel as clean and tidy as Hotel Altus Palace. I was stunned by how spotless it was while maintaining the historic building's decadent design. The contemporary art curation is fun and seamlessly fits the property's theme. We had a couples massage and loved our experience. I have never been more relaxed after a spa treatment. It's a wonderful place to return after a day and night exploring Wrocław. Dziękuję!!

our stay was a mixed bag, however not at the level of a 5* hotel. I would really struggle quantifying this hotel as even 4*. The first night our bathroom smelled of sewage, one of the saunas was broken during our entire stay, also the wellness area lacked clean towels and clean water cups. the hotel has huge potential but fails on delivering the basics for a 5* experience. however, the staff at breakfast was excellent and worked very hard to make every guest happy, also the breakfast is a must, it is excellent. overall, I think I would look at another hotel upon returning to Wroclaw.

I had a wonderful time at this hotel – it’s such a lovely and cozy place. There’s something truly special about it, and the historic decor makes a huge impression. It wasn’t my first stay, but every time I walk in, I get goosebumps – it honestly takes my breath away!||The staff are definitely a big plus – everyone is super friendly, smiling, and always ready to help. A special shoutout to Ms. Ewa at the reception – not only did she recommend some really cool and unique places to visit in Wrocław, but her warm smile also completely made my day.||Breakfast wasn’t included in my booking, but I decided to try it – and it was totally worth it! Delicious, fresh, and beautifully served.||The spa area is pure heaven – total relaxation, peace and quiet. I felt completely refreshed afterward.||This place has such a great vibe that you really do unwind. I’m heading back to everyday life feeling recharged – and already thinking about when I can return. Highly recommend it!

Beautiful hotel, friendly staff- comfortable bed and nicely decorated room. Sauna was lovely and we enjoyed wine and a delicious dessert in their restaurant. We had an issue with our booking and they were very kind and worked with me to resolve it (even though I booked through TripAdvisor).||Highly recommend!! Thank you!!!

Very comfortable hotel about 5-10 minute walk from the town. Rooms are spotlessly clean with very comfortable beds, high quality bedding and very quiet and efficient air conditioning. Staff are largely friendly and attentive, however, a mix up at whether we had paid for breakfast one morning (we had) let the hotel down a little; it’s more a 4 than a 5 star property but don’t let this put you off. The breakfast itself was one of the best I’ve had anywhere. Would definitely stay again.