Menno Riemslag
Google
We were really looking forward to a little family getaway. We are a family of four: myself, my husband, and our two daughters (ages 11 and 13). The hotel is located in a stunning spot — as you drive up, the view is absolutely breathtaking.
When we arrived, there was only one staff member present. Fortunately, our room was already ready, which we appreciated. However, when we asked if it was possible to get something to eat, we received a very brief “no.” When we asked about getting something to drink, the answer was “at two o’clock.” There were no welcoming questions such as “How was your trip?” or “Nice to have you here.” It felt quite cold.
The hotel has a spa, but it’s only accessible if you’ve booked a massage — something we hadn’t realized. When I asked for clarification, the response again felt dismissive and unfriendly. Overall, we didn’t feel particularly welcomed.
The room itself was lovely — clean, with a beautiful view, air conditioning, and a cozy design. The bathroom was located on a higher level inside the room, which gave it a unique charm.
Later, we went out to the terrace and saw a menu with some small bites. A different staff member had just arrived and came to assist us. Unfortunately, her energy was equally uninviting. When I asked if we could order from the snack menu, she sighed deeply and said yes — even though we had previously been told it wasn’t possible. That said, the food was very good.
Dinner that evening in the restaurant was nice. There was more staff present, and thankfully, some of them had a warmer, more positive energy. The food was enjoyable.
The next day, we booked massages so that we could access the spa. Our daughters were allowed to join us for an hour for an additional fee. While that extra charge didn’t feel especially guest-friendly, we accepted it. The massage itself was fantastic — the therapist was kind and had truly magical hands.
When we tried to use the sauna afterward, it didn’t seem to be working. We went back upstairs, and again, the receptionist seemed less than thrilled to assist us. She sighed and said she’d come down when she had a moment. When she did come, she immediately said, “The sauna is working just fine.” But it clearly wasn’t — it was much warmer outside than inside. Eventually, she opened a cupboard, and there it was in big letters: “Sauna off.” So yes, we were right. It was disappointing to be met with such defensiveness.
Later that day, we spoke to a different woman at reception, who we believe was the owner. She was kind and friendly — a real contrast to our earlier interactions. It’s a pity she wasn’t there when we arrived.
It seems the hotel may be understaffed, and unfortunately, that affected our overall experience. The location and property have so much potential, but the service really made a difference — and not in a positive way. We travel frequently and often recommend places to friends, but this is one place we won’t be recommending. Sadly, we also won’t be returning.
