Sadia Haroon
Google
We had an extremely disappointing experience at this hotel. It is not family-friendly, despite being part of the Hilton network—which was the only reason we booked it.
We were a family of five, including our 10-year-old son. The booking clearly said children 6 years could stay with parents, so I called Hilton and confirmed this by phone because the age was a little more . But when we arrived, the hotel forced us to purchase a third room for our son. We had already paid for two rooms, yet they made us wait in the small lobby for two hours with tired, hungry kids until we sorted out the extra payment.
To “make up” for it, they promised free breakfast for the kids—only to charge us nearly $200 at checkout. That delay made us miss our train and cost us even more money and hassle.
Staff were also rude and dismissive, repeatedly saying things like “you Americans don’t understand,” which we found unacceptable. We were also told that water and drinks were complimentary, but every time we asked, they added charges.
During our stay, the hotel was almost empty, and prices kept dropping online. It felt like they were trying to squeeze as much money as possible from the few guests staying there.
Dishonest, frustrating, and completely unworthy of the Hilton name. Would not recommend.