Hôtel Barrière Le Westminster

We had some issues with housekeeping, but the hotel made sure we got compensated in another way. The valets are very kind! Restaurants and breakfast were good and to walk to the beach, you pass by a cute city centre. We enjoyed our stay.

The hotel is basically not bad in concept. But there are some unpleasant moments. 1. There are a lot of uncovered products at breakfast, for example cheese and bread and fruit platters and flies crawl on them!!! On the first day I left a request at the reception to close the cheeses at breakfast... but of course no one did anything. (see photo). 2. The air conditioning system is very complicated.. it turns off at night and it is hot to sleep... no matter what I pressed, it did not turn on.. maybe they turn it off centrally of course, I do not know. 3. The hotel could have put a bidet in the toilet, after all, the French invented them and the bathrooms are huge and there is plenty of space in them.

Just as an update following the review - the hotel manager has been very proactive to follow up and discuss the feedback. I do think they take it seriously which is a good sign for the future. Took my wife for a birthday treat for 3 nights in March 2025. Booked a superior room. On arrival staff were very attentive and the trip showed great promise. We wanted to relax and unwind and the spa was an important aspect. The room was a little small. Separate loo but without sink or bin which was inconvenient. Bathroom was lovely. Bed was two separate mattresses which is not our preference. The staff in general were helpful and polite but it seems like it was a training period as they were quite inexperienced and the level of service throughout was therefore not what I would expect from such an establishment. The mini bar milk was not replenished. Neither the crisps. At breakfast it took sometime to work out that large teapots were available. But even then they came with little water. So one had to request several times for a refill. Tables were too small. A yoghurt was off. Sausages were not suitable for breakfast. The egg boiler was not working on the first day but was on the second day and I turned it to 90 as instructed and went away only to find it had been turned off again. So I had to guard the machine to boil my eggs! No advice available on how long was required for this machine for a soft boiled egg. A manager arrived and did offer to help me but he did not know how long it would take either so I thought it better to remain. Labels here and there incorrect. All small things but which speak of a lack of attention to detail or inexperience. When in the bar I spilt my cocktail over myself. The rather stressed young barman did not check I was ok merely barked ‘move’ so he could mop the carpet. I hadn’t had but a sip of the drink but no request to see if I wanted it replaced either paid or unpaid. Two vouchers were given for a coupe of champagne in the room card but for the casino. When we asked at the hotel bar we had a brusque redirection. We visited the casino and perhaps I am out of touch but there were only two tables in operation. The rest was slot machines. It was not a pleasant environment and spoke of faded glory. We enquired on our first day about horse riding or land yachting and it took a day to respond. By which time it was too late to organise anything. The spa was quite small, the chairs for resting in were uncomfortable, the pool was also small. One shower available in the spa area only which was not able to project water far enough for a shower. No cold plunge. The largest space was central and largely empty. An odd design. The hammam, as is the way with many modern designs, was uncomfortable and one could not lie down. The shower head in the hammam was broken and did not work. A lot of small issues which when compounded began to irritate. The lift reminded me of the Sirius Cybernetics Corp happy vertical people transporters - I expect doors to open and close in a lift. Maybe I’m just easily irritated these days but was hoping for a better overall experience.

We had booked this hotel as part of a recent trip to France. Unfortunately we have to return to the UK early. We therefore had to cancel our booking. We gave over a week’s notice. The hotel refused to refund our prepayment or any portion of it. That was their right but it was disappointing they felt unable to make some sort of gesture.

Everything was perfect from the lovely room to the extremely nice staff. Very nice attention to details from everyone working there. We now know our place to go when we come back to Le Touquet.

Popped in for a pre meal drink as going to a restaurant nearby. Beautiful bar with excellent service and choice of drinks. We had a superb Pouilly Fume and some Kirs. Presented with a range of olives and nuts..Highly recommended

A wonderful hotel in every way, words cannot describe how amazing this place is, it has charm, character, elegance as well as superb service and incredible food, I cannot praise them enough

Took my MIL, mum, husband and dogs there for Christmas. Paid £9,000 for 3 rooms for Christmas plus extra for all the meals, etc. Total amount was £12,000. Never heard from the hotel again, no loyalty system, no offers or discounted packages, nothing. Which is odd, considering my husband and I had stayed in their Gray d'Albion hotel in Cannes and the Majestic several times, and their hotel in Deauville. Very poor customer relationship management - complete lack of communication. We have subsequently taken our loyalty elsewhere!