Hôtel Barrière Le Westminster

Just as an update following the review - the hotel manager has been very proactive to follow up and discuss the feedback. I do think they take it seriously which is a good sign for the future. Took my wife for a birthday treat for 3 nights in March 2025. Booked a superior room. On arrival staff were very attentive and the trip showed great promise. We wanted to relax and unwind and the spa was an important aspect. The room was a little small. Separate loo but without sink or bin which was inconvenient. Bathroom was lovely. Bed was two separate mattresses which is not our preference. The staff in general were helpful and polite but it seems like it was a training period as they were quite inexperienced and the level of service throughout was therefore not what I would expect from such an establishment. The mini bar milk was not replenished. Neither the crisps. At breakfast it took sometime to work out that large teapots were available. But even then they came with little water. So one had to request several times for a refill. Tables were too small. A yoghurt was off. Sausages were not suitable for breakfast. The egg boiler was not working on the first day but was on the second day and I turned it to 90 as instructed and went away only to find it had been turned off again. So I had to guard the machine to boil my eggs! No advice available on how long was required for this machine for a soft boiled egg. A manager arrived and did offer to help me but he did not know how long it would take either so I thought it better to remain. Labels here and there incorrect. All small things but which speak of a lack of attention to detail or inexperience. When in the bar I spilt my cocktail over myself. The rather stressed young barman did not check I was ok merely barked ‘move’ so he could mop the carpet. I hadn’t had but a sip of the drink but no request to see if I wanted it replaced either paid or unpaid. Two vouchers were given for a coupe of champagne in the room card but for the casino. When we asked at the hotel bar we had a brusque redirection. We visited the casino and perhaps I am out of touch but there were only two tables in operation. The rest was slot machines. It was not a pleasant environment and spoke of faded glory. We enquired on our first day about horse riding or land yachting and it took a day to respond. By which time it was too late to organise anything. The spa was quite small, the chairs for resting in were uncomfortable, the pool was also small. One shower available in the spa area only which was not able to project water far enough for a shower. No cold plunge. The largest space was central and largely empty. An odd design. The hammam, as is the way with many modern designs, was uncomfortable and one could not lie down. The shower head in the hammam was broken and did not work. A lot of small issues which when compounded began to irritate. The lift reminded me of the Sirius Cybernetics Corp happy vertical people transporters - I expect doors to open and close in a lift. Maybe I’m just easily irritated these days but was hoping for a better overall experience.

A wonderful hotel in every way, words cannot describe how amazing this place is, it has charm, character, elegance as well as superb service and incredible food, I cannot praise them enough

Took my MIL, mum, husband and dogs there for Christmas. Paid £9,000 for 3 rooms for Christmas plus extra for all the meals, etc. Total amount was £12,000. Never heard from the hotel again, no loyalty system, no offers or discounted packages, nothing. Which is odd, considering my husband and I had stayed in their Gray d'Albion hotel in Cannes and the Majestic several times, and their hotel in Deauville. Very poor customer relationship management - complete lack of communication. We have subsequently taken our loyalty elsewhere!

Popped in for a pre meal drink as going to a restaurant nearby. Beautiful bar with excellent service and choice of drinks. We had a superb Pouilly Fume and some Kirs. Presented with a range of olives and nuts..Highly recommended

Still our favourite hotel in Le Touquet; expensive but you gets what you pays for! Get in touch with us if you would like a stay and some golf arranged?

Everything was perfect, from our arrival to checking out :-) We enjoyed the extraordinary service and felt very welcome. The breakfast is very nice and the rooms are perfectly designed. It is a very luxurious hotel with a turn down service in the evening. As we had a lot of rain during our stay we had time to enjoy the spa area, which is not big, but there were not many people when we were there. The bar is also really charming with a cozy and elegant atmosphere.

My wife and I spent 4 very happy nights in this excellent hotel. It is very comfortable and stylish. The staff are universally helpful and friendly. Contrary to another review the breakfasts are superb with high quality and a huge choice. Lovely bar for a late night digestif. Ok the pool is small but the location is excellent - 10 minutes from the beach and overlooking an attractive forest. The shower in our bedroom was one of the best - lots of soft water!! We will happily go back and recommend to friends.

The most wonderful hotel with the most amazing staff. From the Front Desk right through to Housekeeping they were all fantastic. Polite, professional and helpful. Spa, pool, everything you could possibly need.