bbmf4
Google
We stayed at the Baume hotel for four nights.||We were first assigned to junior suite number 51. The room was dreary with a strange layout. Although the hotel website stated that all junior suites have either a city view or a balcony, our room had neither. Moreover, I found the bed incredibly uncomfortable. Every time I sat down on it, it made creaking noises from the springs. My experience was similar to sleeping in a hammock. The water pressure in the shower was extremely weak, and the drain of water in the sink was slow. I asked to change rooms, and this was done after two nights.||Our next room was junior suite 45. This was much better. It had a fabulous layout and a view of the city street, which is very quiet. The water pressure of the shower was excellent, (but the hot water was sometimes only lukewarm). Unlike our first room, there was no fridge or bathtub, but the absence was not a big deal in the scheme of things. Most importantly, this room had a very comfortable bed. They told me that the bed in junior Suite 45 was new, which is interesting because they originally told me that all beds in the hotel were the same.||On the positive side breakfast, though not buffet style but rather à la carte, was excellent. Day, who was our server, was extremely professional and always concerned about client service.||The people at the front desk were uniformly friendly; however, many lacked experience. Although we were the only ones checking in, check-in took more than 10 minutes.The hotel seemed understaffed and disorganized. For example, despite the fact that I gave my email address to them on at least four occasions, notices were sent to my travel agent instead. When I asked for a nearby restaurant reservation at 7:30 PM, it took them until 810 to come back with three recommendations. When I chose one of the three, they said there was no reservation available until 9:00 PM. This is puzzling since they were at least a dozen nearby restaurants that seem to have availability. We went to one of those.||My experience was very colored by how bad junior suite 51 was; if this was my only room, I would have given the hotel 2 stars. Given the quality of junior suite 45, I would have awarded the hotel a rating of 4 stars. This led to an average rating of 3 stars.