Hôtel Byblos

I stayed at Hotel Byblos in Saint-Tropez and unfortunately cannot recommend it as a true luxury property. The biggest issue is their completely unreasonable check-in and check-out policy. They set check-in at 4:00 pm and check-out at 11:00 am. Everywhere else in the world, proper 5-star hotels have check-in at 3:00 pm and check-out at 12:00 pm. At Byblos, they pretend to “do you a favor” by agreeing after requests to extend check-out until 12:00, or to let you into your room at 3:00, but in reality this is just the industry standard. What is truly shocking is that even though rooms here cost several thousand euros per night, they absolutely refuse to allow a check-out just 30 minutes later, at 12:30. In every other real luxury hotel I’ve stayed at, a late check-out of 30 minutes or even one hour is never a problem, regardless of whether the next guest is arriving at 3:00 pm. At Byblos, with check-in not until 4:00 pm, this strict and inflexible policy is especially poor. It treats guests like they don’t matter. What makes it even worse is that this wasn’t always the case. In previous years such basic requests were handled with more common sense. I’ve heard that recently there has been a change in management, and unfortunately, things have clearly declined under the new leadership.

The Byblos Hotel far exceeded my expectations. The website does not do it justice. Let’s start with the location - as close as you can get to the town for a 5 star. The rooms were well appointed and adorned with welcome gifts, treats and a treat nightly. The pool is lovely (unheated tho) and the lounge chairs are so comfortable and makes a great place to relax and chill. At night, the hotel turns into an amazing lounge and below is one of Saint Tropez’s premier nightclubs. And saving the best for last - the service is EXCEPTIONAL. If you need something in your room it will be there within minutes. The concierge staff are all excellent offering accurate and good advice which helped for our fantastic experience in beautiful Saint Tropez.

Our stay in Hotel Byblos was wonderful! The service was great and the food as well. All members of the staff are extremely friendly and helpful. The location is very nice and always renovated. The rooms are clean. It’s the best hotel in St. Tropez for summer. It’s the place to be! I can only recommend. The bar and the Nightclub are an extra Bonus and you can enjoy the great atmosphere and flair of St. Tropez.

The Hotel Byblos in Saint Tropez is unique! We love spend our vacation at the Byblos, since years. The staff’s are perfect & super friendly. We always have great service. The rooms are really beautiful, the pool is cozy. Love to have breakfast at the pool. We always come back each year at this very lovely place.

I stayed at Hotel Byblos in Saint-Tropez for two nights in a suite with a pool view. I arrived around 6 pm on September 12th and checked out on the 14th. Unfortunately, on the 13th it rained heavily all day, so I could not even enjoy the beach, which was one of the main reasons for my visit.||The real disappointment was the hotel’s approach to check-in and check-out times. Byblos is the only so-called luxury hotel I have ever visited where check-in is at 4 pm and check-out is at 11 am, even though breakfast runs until 11. In virtually every other luxury property I have stayed at, the standard is 3 pm check-in and 12 noon check-out, and late check-out of 30 minutes or even an hour is granted without any problem — even when the next guest is arriving the same day. That is simply considered normal courtesy. At Byblos, where check-in does not even start until 4 pm, refusing such a basic request is even weaker. It clearly shows the hotel’s bad will and poor management.||When I asked about a late check-out, one receptionist told me that noon would be possible, but anything later would require the manager’s approval. The next day, when I asked another receptionist, she had no idea I had already been given noon and told me the maximum was 11:30. Later she came back and said she had spoken to the manager, and they would “allow” noon. This chaos and inconsistency make it clear that decisions were being made arbitrarily, not according to any real policy. Many of my friends had stayed at Byblos in previous years and never encountered such issues, but I have since learned that the hotel recently changed management — which might explain why things that were once simple are now unnecessarily complicated.||The atmosphere at Byblos also felt artificial rather than genuinely welcoming. Apart from a few senior concierges who clearly know their job and deliver professional service, the rest of the team seemed average at best. I even witnessed a receptionist roll her eyes while a guest was simply checking his bill at check-out. This kind of behavior does not reflect the professionalism of a true luxury property.||Ironically, after leaving Byblos I checked into the Carlton in Cannes, where—without even asking—I was warmly offered a 2 pm check-out. That is the standard of service and flexibility expected from a hotel in this category.||Despite its reputation, Byblos did not meet luxury standards, and for me, this experience deserves only one star. The only true positives I can mention are that IQOS smoking is allowed everywhere — at breakfast, at dinner, indoors and outdoors — and the restaurant service staff were genuinely friendly. Pleasant, yes, but certainly not enough to justify a two-star rating.

Byblos was the most fantastic experience ever! Close to the city and beach, best pool in Europe, awesome breakfast and rooms. All top notch. Thanks so much to the staff who truly made everything feel special!

Amazing experience at the hotel. Staff was very kind and the food was delicious. Only issue we had was the night club being very noisy. Other than that , it was perfect!

I went here one night with friends to check out the rooftop bar and restaurant, and it was a complete disappointment. The doorman was letting other people in without any issue, but when it came to us, he refused entry. It wasn’t until I asked him how much it would cost to get in that he suddenly allowed it—then grabbed the cash straight out of my hand without even naming a price. I believe I ended up paying around 300 euros, but it happened so quickly and so rudely that I’m still not sure. The whole experience felt like a blatant shakedown. Absolutely unacceptable behavior, and I will never return to this place. The hotel should be aware of how their doormen are treating guests. I’m still shocked and disappointed, and I want to warn others so they don’t get ripped off like we did. I will never return.

Amazing dining experience! The ambiance, service and food were top notch! There was also a 4 person band going around to tables signing. Magical evening under lights!

We stayed here in August and I was pleasantly surprised. The rooms have been remodeled and have modern bathrooms. They are quite large for Europe. We had our own patio with lounge chairs that was quite private. The gym had great machines and the breakfast buffet was lovely. We had lunch by the pool one day and the food was good albeit very expensive. The location is great as it's right off the place des lices and it's easy to walk to the port and all the shopping in St. Tropez. They offer free shuttles to the beaches during the summer, which is a huge plus. The club, la cave, at the bottom of the hotel, is a great place to go for a night of dancing. I'm giving them four stars as they did not honor our virtuoso amenities (free breakfast and an upgrade) and also the prices are quite high for the quality of the rooms. I think many older hotels in Europe get away with crazy prices for their reputation more than the quality of the rooms.

Of all the hotels in St Tropez, Le Byblos is the most famous - summing-up in people's minds what it's all about. Which is odd... because it's not that special and it's not particularly representative of the town. There's nothing wrong with the rooms or the service and its position is close to the centre etc., but the truth is that, if you're spending this sort of money, there are much better options. Chateau de la Messardiere while a short drive out of town has stunning views and breath-taking architecture - both of which the Byblos lacks; Le Yaca is even more central and has a far more chic and genuinely relaxed "St Tropez" feel; and Residence de la Pinede, which is a short walk from town, has superb views across the bay, an excellent beach and far more style. All equally expensive but all much better choices... unless, of course, you really do want your Ferrari parked outside the front for all to see.

Two nice restaurants to have dinner at, "Rivea" and "B". Great, especially if you intend to party later on at the night club, Les Caves du Roy. Excellent combination, super nice feeling having dinner and then moving on to one of the most famous clubs in the world! Can't be much better!

My favorite place in St.Tropez! Rooms are nice but the scene is what your paying for! Beautiful people sunbathing and the food is killer! They have a great jazzy band playing, and at 12am the club downstairs opens with resident dj JACK-E spinning some fresh mixes. Bottle service was very pricey but if your going to party like a rock star this is where to do it!

My wife and I were scheduled to stay at the Byblos this weekend as part of our trip to the south of France on the weekend of June 26, 2015. This would be our second time, of probably many, staying at this hotel as we very much enjoy St Tropez and previously had an excellent experience with the Byblos. I write this review after having had a very bad bike accident 2 days ago, in Provence requiring immediate surgery and probably another 5 days in hospital in France. Certainly not the way we expected to spend our vacation, but I am simply appalled by the Byblos' response to my request to canceling our reservation due to this unforeseen circumstance. The initial response was to tell me that there was nothing they could do as we were passed the cancellation period, and that they were sorry I was in the hospital. Since I charged the stay (pre-paid) to American Express, American Express also attempted to get a refund for me. After I talked to them, the Byblos requested that a supervisor at Amex write them a letter which included a request for refund, personal medical information like the type of injury I had, the name of my doctor, and the hospital I was staying at, along with proof of my medical condition! Shocked by this request, I provided the information anyway, as the charges for the stay were substantial. After 'reviewing' the information, the Byblos manager, via emailed letter from "Sylvie" in reservations, on Byblos letterhead, responded that they would only still be charging us $1500 for our stay and were 'sorry to learn that I was unable to travel to St. Tropez'. I was still in the hospital a week later, when we were supposed to be at the Byblos, after major surgery. My wife and I are frequent travelers and have never dealt with such a short-sighted policy at a high-end hotel, particularly in light of the fact that the hotel is completely full and would have no problem selling our room during this very popular time to travel to St Tropez. In any case, after getting out of the hospital and back home, we will be pursuing a better resolution to this after I get out of the hospital, through various means, but I thought anyone considering staying here should know about the arrogance and lack of customer care they are likely to encounter.