HOTEL CERRO, Autograph Collection

This is not a "boutique" hotel! I have stayed in beautiful hotels all over the world and this was a bad experience! We payed over $900 for a "loft" room which was dusty and dirty, looking into a bad looking courtyard. It must have been styled after a "friends" episode from the mid 90's and one of the beds had a candy wrapper on the sheets. This room needs major cleaning and a design make over so bad! The front desk was hardly recognizing us, no warm welcome or greeting anytime we walked through the lobby. Checking out we had to ask 3 times for the valet service to pick up our luggage. After going there in person the receptionist non apologetically snapped at us she just came back from lunch! Also there was a $60 Amenity fee for absolutely nothing. Crossed this one off my list!

Our Memorial Day weekend stay at the relatively new Hotel Cerro Autograph Collection hotel in downtown San Luis Obispo was very pleasant and comfortable, if a bit lacking in sense of place and character. (The hotel opened in summer 2020 but only joined Marriott in June 2024.) We were in town for a friend’s faculty retirement from nearby Cal Poly San Luis Obispo after having spent 3 nights beforehand at Post Ranch Inn in Big Sur (about a 3 hr drive), also celebrating our anniversary.|#sanluisobispo #autographcollection #hotelcerro #calpolyslo #gardensuite #earlycheckin #latecheckout #AmbassadorStatusMatters ||The boutique hotel has only 65 rooms and suites but felt larger to us. It’s very modern and clean, and certainly includes all the bells and whistles of a larger hotel — but it just felt a bit sterile to us. To be fair, we also had dinner at and checked out the nearby Hotel San Luis Obispo, supposedly the best hotel in town, and it felt just as modern and sterile (and much more massive). So it’s all relative. ||The Hotel Cerro building apparently used to be a live music venue, and the restaurant and bar area still include some of that ambience. It’s right downtown and has a wonderfully central location for walking around SLO. It also has a lovely rooftop pool deck and bar, even as we never spent any time there. It’s just a 5-10 min drive to the Cal Poly SLO campus. ||Our booked Garden Suite was spacious and comfortable but very curiously laid out, opening into the toilet area and then bathroom sinks and shower/tub area before entering into the spacious junior suite bedroom, seating area, and small outdoor patio. The arrangement was very odd to us, so we likely wouldn’t book that room category again. That being said, the air con worked great and held a very comfortable 65 F or so for our stay — something the hotel had updated and confirmed only a few days before our arrival. ||Shower pressure was good. WiFi was a very respectable 50 Mbps up and down.||The hotel also graciously had a welcome amenity on arrival of chocolate covered strawberries and sparking wine. That’s pretty impressive for a non-luxury hotel IME. They missed on the extra bottles of water and fan they’d previously confirmed, but we had no problem getting extra water from the front desk (and we didn’t need a fan because the air con worked so well). ||Our 1 pm early arrival and 4 pm late checkout both were confirmed, even as we arrived a bit later and left a few hours earlier. But we appreciated the flexibility. The very friendly GM, Matt, was there to greet us on arrival, as well. ||The hotel’s Oak Grill bar and restaurant were a highlight. The bartender made some fantastic cocktails for our friends and us, and they also had some great appetizers. Much better drinks and food even than those at the supposedly better Hotel San Luis Obispo’s much lauded Ox and Anchor bar and steakhouse — which rather disappointed all of us, actually. ||Breakfast at the Oak Grill was solid and included a continental breakfast allowance of $20 per person IIRC. ||Service was always friendly and helpful. Everyone clearly wanted to make my Ambassador stay as nice as possible. ||While it isn’t the most charming of boutique hotels, and it was a bit pricey, it still is a very nice modern hotel and we certainly enjoyed our stay. We definitely would stay here again whenever in SLO — especially after seeing how sterile (and larger and more expensive) the more lauded Hotel San Luis Obispo is. But we’d likely ask for a different room or room category with a better layout for us. The fact we enjoyed it so much after staying at the famous and vastly more expensive Post Ranch Inn also speaks volumes.||Between the Hotel Cerro and the Vespera Autograph property in nearby Pismo Beach, it’s also nice to see such quality Marriott options along the Central Coast.

I was recently married at a venue nearby and we decided to encourage our guests to stay at Hotel Cerro alongside of us. My wife and I had visited the hotel a few times before our stay, so we had pretty high hopes that our expectations for our big weekend would be met with what we had previously experienced. Hotel Cerro far exceeded what we expected. For starters, they made a note that we were staying for our wedding, and upgraded us into an amazing suite level room. Huge points from the start... Each member of the staff addressed us by name, the grounds were immaculate, and everything we needed taken care of was always immediately addressed. The rooftop pool and bar were a hit with our crew all weekend. You get what you pay for at Hotel Cerro, and so much more. We are already looking forward to spending anniversaries there for years to come! Thank you all again, we are so appreciative.

The manager Matt chose a great team to run this hotel. Izzy at the front desk was more than helpful for the two nights we stayed for Independence Day weekend. She was patient even though my family and I had weird request throughout the night for extra towels and blankets. She rushed them up herself when the cleaning team was busy with another room. Hugh, Jesse, and Sam in valet were very professional and had no issue driving my manual Dark Horse. The room was beautiful and I had to check twice that we weren’t at a 5 star hotel. So clean! Of all the hotels we’ve stayed in the world, this is the only one in the top five that is a 4 star hotel. The only issue we had is with the WiFi and getting the TV channels and apps to work. Hopefully these will be fixed next time we come by. Thank you Hotel Cerro from our family and doggos.

Choose this place 100% vibes are great The service was great ! David especially ! He went above and beyond. You can tell he takes pride in his work and really cares about people. Not only is he professional, but his warm and positive attitude makes a difference . He’s the kind of person who deserves recognition. He’s exactly the kind of person every team needs in leadership.

A few of us enjoyed the pool yesterday. Great weather, drinks and food! Kaylynn was the bartender/server! So nice and accommodating. The only thing I’d suggest is having more alcohol options for mixed cocktails.

We stayed here for 4 nights for hubby’s work. Its our first time staying here. We were upgraded by the front desk to a loft room.|We were impressed with the room. It was huge with vaulted ceiling. Room comes with mini ref, hot water kettle for drip coffee, huge tub, rain shower. |The room comes with light breakfast coupon, 2 drinks and $30 voucher for their restaurant.|The hotel is centrally located in the center. On one side is the higuera st where the farmers market is held every Thursday night. The mission church is just a 6 min walk and it’s surrounded with good restaurants.|They have a nice pool in the rooftop with a good view of the surrounding hills. |Parking is valet. |All staff were very welcoming. We would definitely comeback on our next visit to SLO.

Hotel CERRO and its manager Vance went above and beyond expectations after we encountered and overbooking issue on a busy holiday weekend and they were not able to accommodate our reservation, things happen… and while we were trying to figure out where to stay elsewhere at the hotel bar they stepped up and covered our bar bill and found us and paid for accommodations at another hotel, and personally drove us there to check in then drove us to dinner recommendations in town. Can’t say enough about how they rose to the highest level of customer service after an unfortunate situation.|We highly recommend staying at this hotel!

Absolutely loved our stay here! It was cozy and felt homey but also felt luxurious. The staff was so friendly and welcoming and really delivered 5 star service. We also loved the location because the cafes and restaurants around were all walking distance and so delicious!

This is my first ever negative review, but I felt compelled to caution people--don't stay at this hotel! My fiancé and I are Los Angeles natives and have visited SLO frequently, and this is the first time it has not been an enjoyable stay. We were looking forward to "treating" ourselves to a nice stay at this hotel at the end of a recent work trip after staying at multiple Hyatts up and down the coast (corporate but cozy). The winds in our sails were immediately lost as soon as we attempted to simply park our car in what was promised to be complimentary valet parking (and just to preface: as LA people, we are parking warriors and proud of it, so the bar was LOW here). We checked in and were told by the front desk staff (I'll call them Shaggy for... reasons), that there was complimentary valet parking in their garage for hotel guests, however, when we arrived in the garage, the lot was full and the valet person said there was nothing they could do for us and we'd have to find our own parking (either a nearby $20/day lot or free street parking multiple blocks away). Additionally, we were also trapped inside their tiny garage for a while simply trying to turn around to exit while watching a car arrive behind us receive the privilege of getting a bespoke parking spot for an unbeknownst reason that the valet was unable to clarify. My fiancé and I ended up doing free street parking and hoofing it with all our bags. When I informed the front desk person of the situation so they could tell other guests, Shaggy said, "Ohhh noooo--that's wild! Well, if there's no meters where you parked, I guess you're good." Not what we asked and we know how parking works. They also clearly didn't inform the rest of the guests or other staff that took over later, because it became an ongoing issue throughout the night every time we went through the lobby. Additionally, we were given a room facing the back of THREE bars that didn't close until 2AM, despite my requesting a quiet garden-facing room without any warning of what we would be dealing with. My fiancé and I have a good sense of humor, so we enjoyed making fun of the terrible bar playlists and drunken conversations we were forced to hear amplified in our room, but for $500+/night I thought we would have a more serene experience given the spa-like experience this hotel boasts. And finally: the architecture of the rooms is absolute chaos. The crowning glory is the toilet, which is in a room behind a SLIDING BARN-type door which should absolutely be a closet, but is an unexpected amplifying marble-floored fart studio. Ever worry about if people can hear you in the bathroom? This room will make your bowel-related nightmares come true! I love supporting businesses, so having to write something less than positive was tough for me, but I was truly disappointed with this experience and underwhelmed by the immediate staff I met who clearly need more training (*please see below). Hotel Cerro was an unexpected disappointment, and I would caution people away until this establishment has better daytime front-facing staff and valet/parking services. *I have worked in customer service my entire career and teach business as a professor, so I have a special respect for anyone in a customer-facing position. My review is full of respect for all other staff, but the staff we happened to encounter were not well-equipped to adequately handle hospitality and customer needs.

Mold in the shower and under the sinks No attention to detail with cleaning (found a used dental floss pick under the sink) Dirty corners in the room If you stay here you will get a $30 credit for meals at their restaurant. Slow service, mediocre breakfast. Good location

Had the pleasure of spending the day at the roof top pool. Kaylynn at the Headwaters bar was so accommodating to all our needs. Drinks to food all amazing! Can't wait to come back.

Took us days to align on what hotel in SLO we would base camp it from, and Hotel Cerro was the pick! Very dog friendly (LOVE) and really wonderful staff, the hotel took great care of us during outlet 3 night stay. We had a very nice room, clean and loved the balcony/seating. The filtered water/ice area was great. Sleep quality was excellent, beds and linen top notch! The entire property is really lovely and well kept, super central and walkable to everything. We had a 30 dollar F&B credit daily and found the food in their restaurant to be great. Only negatives were we had someone above us running and jumping at night and in the AM too early, non stop. Kids maybe? If in SLO area again, will stay here AND bring my pups along!

This deceivingly small hotel from the outside, is actually a midsize hotel in the inside that is chic , luxe and well done. Location is excellent! We had a patio garden view room and it was quiet and spacious. Due to the rain, we were unable to use the rooftop pool. However, the lobby was comfortable enough for all of us to gather and talk and enjoy a cup of tea. $15 food vouchers were given to us upon arrival for each night of our stay to use at the restaurant, Oak Grill, attached to the hotel. That's another review. The best part of the hotel for me was the in room pour over coffee! Wow. Move over Keurig. With the gooseneck kettle. Wow. It's like the hotel knew how much of a coffee snob I am! I was absolutely thrilled to make my cup of coffee in the morning. I am only sad that I could not enjoy it on my patio due to the rain. However, this extra step for me guarantees my next stay with this hotel! If you are a coffee lover, this is a great staying point. All the amenities at this hotel is five stars!!!!!!!

We had such a great stay here the past week! Things we love: - Prime location, located in the heart of DTSLO. Coffee shops, restaurants, shopping, and night life in the city to hiking trails and beaches a short distance away. There is a Thursday Farmer's Market and we really enjoyed it. - Dog friendly! Our good girl was able to travel with us. We love a hotel that allows our furry family member to come along. - Clean and comfortable. From lobby to guest room - space was tidy, clean and comfortable. The hallways were wide, rooms were spacious and you don't feel claustrophobic here at all. - Hotel aesthetic and amenities! We love the Autograph Collection hotels. We love the artwork and hotel also has a fitness center, heated rooftop pool, common space patio, edible garden, etc. - Great service. They were pleasant to speak to and super helpful and accommodating. Front desk and valet was always friendly - little shout out to Ian and Jesse! As noted, they have valet parking available, which is $40/night with as many ins/outs as you need. While DTSLO had so many options that are walking distance, we drove out a few times during our stay. I would say two things to note! Headwaters Rooftop Bar is closed during the fall and winter months when it is chilly. There may be some audible night life noise in the evening (Th-Sat) given the hotel is located in the heart of DTSLO on a poppin' street, but it did not bother us or our pup too much. We'd definitely stay here again!

We had an incredible stay at Hotel Cerro! The location is unbeatable! Right in downtown on an adorable street. As others have mentioned, there is noise from the nearby bar. If you are a light sleeper, you may want to consider this. However, the noise did not bother us much at all. For me, cleanliness is the biggest factor, and Hotel Cerro is very clean! Our housekeeper, Claudia, was so attentive and made our room so nice every day! Big kudos to her. Jen, from the front desk was also so welcoming and kind. Overall, the staff is a 10/10! I cannot wait for another stay at Hotel Cerro :)

We stayed at Hotel Cerro for a long weekend. It was an awesome hotel - great location in downtown SLO, sizable rooms, beautiful pool, and relaxing spa experience. Huge shout out to the front desk staff who were always friendly and provided great recommendations, and Natalie, who hosted an evening celebration on the rooftop. She made the night memorable and provided stellar service.

We've been having such a great time at this hotel. The amenities are great and the rooftop pool is beautiful. We had a group event at the pool bar and Natalie was an awesome bartender!

Very pleasant stay at this boutique hotel nestled in downtown SLO! Very convenient to everything downtown! Hotel has parking for 40 dollars: valet. Or you can park in a public lot but we found it was not that much cheaper to park there overnight: plus you have the hassle of walking from and to lot! Outside of the hotel there is a Cafe and a lovely coffee shop called Scout! Within the hotel there is a restaurant and bar! Breakfast just ok! As a Marriott titanium member we got treated very well! Room upgrade and a Very continental breakfast! Room had a cute porch with fireplace. Also another fireplace inside with a couch! Very spacious room! Room had a super big shower and a big tub! Room layout may be weird for some but fine for us! We enjoyed the room! Only challenge is the bed frame which can be challenging in straddling overnight as hangs far pass mattress. The hotel also has a nice small pool on upper floor: floor four. If you are looking for a place to stay downtown, this is a great option!

We enjoyed a very nice long weekend here! The location is perfect and I loved how walkable the area was. Super convenient to bars, restaurants, shops, and CVS (which we visited daily haha). The front desk staff was so friendly and we enjoyed eating breakfast at the on site restaurant each morning. The hotel itself was clean and had nice amenities. We enjoyed an evening on the pool deck and had the best bartender - shout out to Natalie! She made the best drinks! We had the best time and cannot wait to return. Thank you for making our trip to SLO so memorable.

Stayed here for our wedding in May 25' and it did not disappoint! Hotel Cerro delivered on all levels. There is definitely some evening noise due to proximity to local bars, but that is no fault of the hotel! Staff was incredibly friendly, our room was beautiful, and the weekend was all time. Already looking forward to our next trip up.

I was in town for the SLO Film Festival & really lucked out. Located downtown, it's a short walk to the theaters & restaurants. The famous Bubblegum Alley is literally behind the hotel. If you just want to chill, Hotel Cerro has everything you'd need. A gorgeous rooftop pool, drinks, patio, gardens, gym, bikes, spa & restaurant. I had breakfast early on a Tuesday morning, and was the only one there in a huge space. The kitchen was speedy & my server was all smiles, no attitude. My eggs and bacon were cooked as ordered, and three cheers for the cook. The rooms are beautiful, however, a weird layout, as the first thing you see is the toilet, weird. Anyway, no matter. My bathroom was large, with a roomy shower. There was enough plugs for all my tech, and enough light through the windows. Most importantly, I felt safe in the hotel, or walking the area by myself. It took me a while to navigate the hotel ground floor layout, as the elevator is hidden down a hallway. The lobby is arty & inviting, with comfy furniture. The staff were all friendly & helpful. Valet parking a real bonus. 100% recommend, no regrets. This hotel will be my go-to for future stays.

This is a great property, and I know from great properties since I've spent 30+ years providing construction management services to the hospitality industry. The greatness begins with the valet experience, somehow those valets are able to juggle a lot of cars and car lifts and make it look easy, all while being super personable. The check in experience was smooth, but when we arrived at our 2nd floor room, it was in a section of the hotel that faces an alley that smells of the Greek food restaurant behind it, and had a very loud humming noise that came from a fan at said restaurant. We called the front desk and they moved us to a garden room immediately - so request a garden room to begin with! Next time we will. The rooms are nicely appointed, except for built in night lights on the light switches that are so bright that we had to put bandaids from our toiletry bag over them just to sleep. We noticed that there was already a lot of adhesive material stuck to the light switches, so we were clearly not the first to come up with the bandaid solution! The only other drawback to the room is that there is no curb or lip to the shower door so a substantial amount of water comes out under the door. But the beds were cozy and comfy, all of the finishes and decor was lovely, the room was spacious and very quiet. This is a great location, and we will stay here every time we come to SLO.

Cute hotel in San Luis Obispo. Very clean and love how they have a lot of fresh plants surrounding the property. The rooms are clean and well kept. The layout is interesting as one of the first things you see is the bathroom to the right then the his/her sinks in front. I think the idea is trying to give the sleeping space a more private area. Anyway, the bed was comfortable, my stay was great and staff was kind. Would recommend this place. Also conveniently located near shops and places to eat.

Super cute hotel. The pool was warm, the garden was cute, hotel restaurant was delish. Great place to stay right in the middle of town.

Having an amazing time at Hotel Cerro! The location is perfect. The hotel is clean with an incredible roof top pool & the food at the hotel restaurant is amazing! The Pork Chops are so good! We had a special private event on the rooftop last night for a birthday and Natalie the bartender was wonderful. Such a great experience at Hotel Cerro.

This place is a MUST!! Husband and I are visiting with family while in town from Alaska and this is by far our new favorite place. Sarah was AMAZING!!!! I went by all of her recommendations and I am so glad I did. The fire flower cocktail is OUT OF THIS WORLD. The carrot hummus nearly changed my life. You will not regret going!!

Big shout out to Natalie our bartender at the pool! She made delicious drinks and her customer service was superior. Excellent experience all around!

PACE. Remember that word! You have no way to avoid it. You will not be forewarned in any of the on line booking conditions, including the fine print (as of 4-29-23). And you will pay it when you check in. Unfortunately, these fees which could add hundreds of dollars to your bill are hidden and it's all perfectly legal. Well, there you are checking in; now, do you decide to go to another hotel? If there is even any availability? Or, do you swallow it and just pay it? At this point, you now have a choice that you didn't before during booking. On to more mundane matters. The toilet is first thing you encounter upon entering the room. There is a divider wall from the shower and the bed area so when you shower you'll walk thru the shower water until it drys. Also, your "City view" is what you see below in my pictures. Have a great time!

A great mix of service, amenities, and location. Right downtown and walking distance to most if downtown. Rioftop pool and the restaurant next door is really good too. Enjoy!

Don't expect to pay what you see on google. They charge an extra $30 that you can get back only by using at the hotel restaurant/bar. Also $40 for valet parking. So add $70 to your stay. Neither the desk nor the restaurant have change. We had a tiny balcony with a stuck door that had the be rammed for ten times before it would open. The toilet has a light timer that goes out long before anyone could finish. Expect peeing in the dark. There are nice patios around the hotel outside, but no heaters or fire pits, so not useable at night. Employees were polite. Room was clean and didn't stink of cleaning chemicals. Can't beat the location.

Do not stay here. Yes it's a good location and a pretty hotel but if you are even considering relaxing on the roof top pool area which they advertise, you can't. They rent out the chairs and cabanas to non-hotel guests so that it's so crowded leaving zero room for hotel guests.. and no cabanas to use (or lounge chairs for that matter either!)

The location is the best part of the hotel- absolute best location for walking around the gorgeous downtown. Hard to find valet for parking, and it is only park the car- no help with luggage. Room was nice, and the restaurant's cookies were amazing. We had breakfast and that was disappointing. Bacon was burnt and turned to dust when I bit into it. Continental breakfast options are disappointing.

Came for a pool day and paid for cabanas that did not provide any shade. Bar was supposed to open at 11, but the kid at the front desk kept changing that time when asked. It finally opened after about 12 people asked him. Towels are raggedy, service is poor, definitely do not recommend.

Thank you. No words can described my experience as experience as I write this review. KO! Sleeping life a baby. From the valet to all around the neighborhood, very homey, too many histories around my path, and most of all the people. You cannot judge anyone here. It's great and better. All walks of life, but you pay the prices. Please be kind, smile, and love the people around you. Again, thank you to being there for us, always.

There's many things to love about Cerro...nice staff, good food, gym is great. Just be aware when you get the "city view" room. It looks over multiple bars in an alley way. People partying all night, literally screaming. I slept maybe 2 hours.

Great location in downtown. The hotel is new, very modern and stylish just like the photos display. I recommend calling to make a reservation if you can because I was able to get a Splash Into Spring offer which is 25% off each night and a complimentary bottle of local wine (which by the way was DELICIOUS!!). And the staff is great - very friendly. I have no complaints whatsoever. Due to COVID the rooftop bar wasn't open (sad panda) but the pool and lounge area is still available for use. This hotel has a nice garden on the second floor with little benches and a fireplace and tables so you can relax. Other perks this hotel includes are complimentary reusable water bottles with a stainless steel base and screw cap and filtered water by the ice machine - so you don't need to buy water. Also included are complimentary Pelligrino drinks in the mini fridge - orange and lemon flavor, they are tasty! They also give you complimentary slippers. I liked these details - this isn't an ordinary hotel with basic free shampoo and soap which they actually do not have and I actually like that. Instead they have nice sized soap dispensers with quality products. I like this because it doesn't feel wasteful and it is not low quality. One thing I did notice is you can hear doors slamming and it's really LOUD if your neighbors just let the door close on their own (that was slightly annoying). But back to the positives. The beds are very comfortable and so are the pillows. If you aren't sure whether to pay $25 or $15 for parking I recommend unloading your luggage in at the valet station and just park in the structure that is a block away. You might not have a choice anyway because I think their on site parking fills up real quick on Fri-Sun. I enjoyed this hotel very much. I wish I could I have purchased another bottle of the complimentary wine!! The label was Effort and it was a Pinot Noir - I'll need to look that up!

Posh SLO hotel that's pet friendly. Our room was clean and smelled great. I would definitely return!

Checked in on a Sunday evening at 5:30 pm and was told to wait until the room was ready. I had requested a garden room but was given a balcony room with view of CVS and commercial roof of the adjoining building. I was told by the manager on duty that this was an upgraded room. I asked if a larger room or garden room was available but was told they were full for the evening. When I checked the website I could find several rooms with views and larger theat were available. Pretty crummy service for returning guests. We will look at other options next time.

My husband and I stayed here for the first time in SLO at the end if June. Hotel is centrally located so we could walk to restaurants/shopping and not too far of a drive to Paso and Edna Valley for wine tasting. It is a nice hotel with great staff. Our interactions with everyone were good and the valet guys were very helpful. Didn't have dinner at the restaurant but had breakfast in the mornings and it was good. Room was nice. We were on the 4th floor with balcony view of city. This is the only con I have. During the week, this isn't a problem, but on Friday night it is quite loud as Mother's Tavern has quite the party down there. Noise didn't end until 2:00AM. We will definitely stay here again but ask for a balcony view of something other than the city. :)

Really nice hotel has a great restaurant adjacent to it. Rooms are well furnished and appointed and it's very comfortable. The only problem is my room, "an upgraded"loft room was above bar which was extremely noisy all night. I finally got up at 1 AM and left the hotel and headed home rather than wait till the next day

Had a great stay! This location is right near all downtown has to offer- be aware there is some noise that comes with this but not bad. The restaurant attached to the hotel is great as well. Prices for food were not bad at all. Room was clean and beds were comfortable. The pool is nice with good drinks but I would save your money and not get any of the food there- That was not great. Bring your own food when you go up. The spa is clean and welcoming with a great steam and relaxation room. My group all enjoyed their massages immensely. All in all a very happy stay. We will be back.

I really like this hotel. You may be wondering why I only give it 3 stars then? I'll explain... TI'm incredibly picky about my hotels and will always pay more for the best hotel I can find. This hotel has pretty much everything I look for in a hotel - dog friendly, incredibly clean and chic and in a prime location with convenient parking. Cleanliness is uber important to me and this hotel is so super clean and I love the modern decor. Staff are also all nice here. Overall, it's a very comfortable place to stay... ...until 9pm comes. Like other reviews have said, the noise is ridiculously loud from the bar right across the small alley street. It starts at 9am and goes til 2am. And for some reason, people are always screaming every single night from that bar. Luckily, I take sleep meds and wear ear plugs when I sleep so it doesn't bother me much. Unfortunately, the noise is so loud that even with my ear plugs, I heard yelling and screaming that caused me to wake up in the middle of the night. It's that loud. It bothered my hubby more because he doesn't wear ear plugs or take sleep pills. The building has poor insulation; it almost sounds like our window is cracked open, but it's not. If noise level is important to you, skip this hotel. Another thing that is annoying is there's no fan in the bathroom so if you go #2, it'll linger. Keep some spray in the toilet. Parking is $25/night and dog fee is $75 total so things add up. The pool was packed so we couldn't even use it. I saw reviews that the hotel opens the pool up to non-guests - that pool area and the pool itself is so small, they really shouldn't open it up to outsiders at all so that guest can actually enjoy it. I still do like this hotel overall, but wanted to give an honest review so people know what to expect. I've seen the responses that the hotel will try to improve but there's things they could do that they haven't like get better sound proof windows, offer ear plugs/chamomile tea to guests, etc. it's nearly midnight and since I can't sleep yet from all the noise, I'm writing this review. EDIT: Just checked out and got my Range Rover back. It had bird sh!t all over. Lots of it all over the front windshield and tons on the side which looked so hard and caked on, I was scared it'd ruin my paint. The valet apologized and tried to wash it off but couldn't get it all off as it was stuck on pretty hard. I think you need to have better respect for people's property, especially a high end car like a Range Rover. They really should have compensated for us to get a professional car wash. Even after a car wash, there was bird crap still caked on. Also, heads up - I was finally able to fall sleep by 2am when the bar closed but I got woken up at 6:50am by ringing bells. I was so confused and was not made aware of this. Maybe it's a SLO thing to have ringing bells go off in their city every Sunday. Would have been good to know.

We had a wonderful stay at Hotel Cerro. It is a modern hotel smack dab in the center of downtown San Luis Obispo. Our room was luxurious and beautifully decorated, and included a deep soaking tub and great shower. We had a private patio with a firepit which was great to sit out on in the evenings. The common areas are all bright and clean. We especially liked the large garden in the courtyard that had all kinds of edible produce and herbs. There is an outdoor pool that is just big enough to swim laps in if you're a swimmer. We tried the restaurant one evening and the food was good, but we like other restaurants in town a bit better. In terms of service, the person at the reception desk the day we arrived was sort of apathetic and wasn't very helpful when we asked a few questions. However the person on duty the next day was great. We asked for no housekeeping due to covid so cannot comment on that. The location couldn't be better as you can walk to everything in town. I've stayed at a couple other hotels in SLO and this is my favorite.

A beautiful place with excellent vibes! Caroline and Sarah's service was top tier, I will be coming back again and again :) highly recommend visiting the pool on a sunny day!

Perfect location in the middle of downtown. Drove down early and was able to check in earlier since our room was available. Staff was courteous and helpful. Parking on site was full but public parking was only a short walk away. The hotel feels like an oasis in the midst of this lovely town. The roof top pool was totally lovely with fancy bed loungers and a salt water pool. The loft room was absolutely fantastic -- huge and lights that come on automatically at night when you step towards the loo. Fancy pour over coffees and free sustainable water bottles for you to take. Restaurant patio in the courtyard was also such a sanctuary. Perfect getaway and will stay here again for sure.

Caroline at the pool bar had such great energy and Sarah was right there with her! The two provided excellent drinks and vibes! the tequila tasting was a lovely way to spend the Sunday. Peace and love!!! I will be back!

Disappointed with our stay here. Outrageous rate increase for even a peak weekend. Rate doubled for peak nights. Room wasn't ready at arrival for 3 people. Pull out bed not made and only towels for 2. We arrived late so making a bed was not expected. Air conditioning was broken for the entire stay. Had to open window but very loud at night until 3am. Housekeeping inconsistent and didn't clear used glasses and all trash each day. For the nightly rate some complimentary morning coffee in the lobby would be nice. Not particularly friendly customer service. Apparent change of ownership. We have stayed here before and enjoy the hotel but this stay disappointing. Ps- also got my car back from valet after paying an additional $40 a night and the hood and windshield covered in bird poop. Took 2 washes to get it off. Just overall disappointed.

*This review is only for the rooftop bar/pool, I did not stay at the hotel! We were looking for somewhere to get a pre-dinner drink one night so decided to check out the rooftop at the new Hotel Cerro. This is the only rooftop pool-side bar in SLO so I was really excited to check it out - and it is open to non-hotel guests after 4 pm. I'd also seen some beautiful drinks on their Instagram so thought this would be a great option. We ordered a Negroni and a Spanish G&T. Drinks were a little pricy $15.50 each) but also VERY strong. One thing to point out is that the presentation of drinks at the rooftop bar is not the same as the restaurant downstairs. I had ordered the Spanish G&T because I had seen on Instagram it came with these beautiful garnishes (that were all grown in the hotel's garden - which sounds so cool!). But after the drinks came out with no garnishes and we asked about it, they let us know we could only get that at the restaurant even though we're paying the same price. I was a little disappointed and I think the bartender could tell so he brought me another drink - A Blood Orange Margarita. This drink was definitely my favorite one. SO yummy and would definitely recommend. I think the only main downside is that there isn't much shade on the rooftop. It was very hot the day we went and all the shade they have were slatted roof pergolas but that doesn't do much since there's so many openings lol. Regardless I would probably come back with a group of friends to have drinks by the pool.

Don't get a room facing the alley. Loud noises from the restaurants/bars, worse than NOLA! Also our room didn't have a tv remote & we had to get one from the front desk Overall I'm not impressed & I won't be back.

Very clean and modern hotel. This is great if you are single or are on a romantic visit. The location is great for a lot of food, shop, and activities. One caveat is that street parking is hard unless you pick valet or park in the structure about a block away. The staff are friendly and pool level is fun to be at. The pool only is only 3.5 deep so not really for swimming just hanging out and lounging. Not the best hotel choice to bring a kid, but still a fun time.

Hotel Cerro is the newest best thing in SLO. Hotel stay was so comfortable and quiet. The location makes it the perfect home base for activities. Such a beautiful place. Highly recommend Hotel Cerro! Best of all was our New Year's Eve dinner experience at Cerro's Brasserie! Not just dinner... the very generous 5 course menu was beyond our expectations. Just when we thought it couldn't get any better, it did... with each course. So beautiful and delicious. Saul, Max and the Brasserie crew were in so professional and friendly. The ambiance and acoustics made for the BEST NYE we have ever had! Very special occasion! Thank you Hotel Cerro and the Brasserie!

Stayed at the Hotel with some reservation about the reviews and the sound, but I couldn't have been more pleased! The staff was fantastic, the room was well appointed, the pool was super relaxing and the edible garden was a super cool feature. If you're planning on staying here you have to understand that this hotel is located in the downtown of a college town. There definitely is some hustle and bustle around the hotel but I think that adds to the character of this hotel. We ate both dinner and brunch at the on-site restaurant and both meals were amazing!! The pool has amazing views, and a great little bar area. The pool area is a little small but we went on a Saturday afternoon and with maybe 20-25 people in the area still felt spaced out with plenty of room. I would definitely recommend this hotel if you're looking for a cool vibe and a hotel in a great location.

AMAZING hotel in the center of downtown SLO. Rooms are spotless and sooo bigger than typical hotels. All staff from valet, front-desk and dining were so friendly and gave great recs. I am extremely satisfied with my stay and will definitely come back the next time I'm in SLO.

Pro: location is ideal for walking downtown. It's a cool new hotel both look and feel. It's clean. Pool area and bar present a cool hangout. Staff was very nice. Cons: room feels small due to multiple walls. Bathroom sinks although modern don't drain well. Shower leaked under door into room. Only one seat on the balcony. TV was on side wall rather than directly in front of the bed and no premium channels. Room to room noise is super loud, no noise dampening. Pool/bar area menu needs to be more lunch/brunch/snack orientated. Too fancy for hanging at the pool. No hot tub.

Great service, clean, dog friendly, and in a great location with plenty of amenities. If you stay for a weekend, be prepared for noise. Also, I despise the elevator. These two things aren't enough to detract from the stay though. We had a great time!

Be prepared to stay up until after 2am . Room 410 is located right over Mother's Tavern. Super loud all night. Ridiculous to not tell people about this. Traveling a long distance and want a good quiet nights sleep. This is NOT the place. Staff is very nice.wait I'm in room 307 I was do disoriented I couldn't think straight.