C1240BOamandas
Google
I went to this hotel for one night before returning home to Los Angeles from Spain. I had a very rude encounter at the check-in and generally did not like this hotel. I almost never write poor reviews, but unfortunately feel compelled to here.||There was a table out with champagne on ice and glasses. I poured myself one before heading to my room. I had been at reception twice (once before my room was ready, then once when it was ready at 3pm), and I was not offered "welcome champagne", which was fine, so I grabbed one. The problem was that as I walked to the elevator, I was stopped by someone from the concierge desk who rudely said, "That is for a welcome drink for guests and is not intended as a minibar where you go back to continually refill." I assume this treatment was because I was looking casual and exhausted, and I perhaps looked like some young person who would take advantage of free drinks. However, I'm a professional who booked this hotel for one night of solo relaxation after a busy wedding trip, and it was a terribly rude welcome. | The manager then called to offer me more free champagne (which was unnecessary, declined, and would not make up for this offensive welcoming anyway). ||The rooms are outdated, likely designed late 80s. The hotel feels cold and impersonal. The location is great, but I recommend Hotel Alma nearby, a bit more expensive, but well worth it. I stopped into Alma for a bite in their courtyard earlier, looking just as exhausted, and they welcomed me in a lovely and respectful manner as always....