Treasure Tamuno
Google
Beware of Staff at Claris Hotel and Spa - My Worst Hotel Experience Ever
I stayed at the Claris Hotel and Spa in Barcelona for over 20 days, using it as a hub during my summer travels across Europe. Regrettably, staying here was one of the worst decisions I could’ve made. While I’ve stayed at numerous places across the city , apartments and hotels alike nothing compares to the unnerving and suspicious behavior I experienced at this hotel.
From the start, I’ve always been cautious with my belongings, especially when traveling long-term. I kept my room locked, kept track of everything I owned, and was always alert. But over time, I began to notice my items going missing. At first, it was small things nothing too alarming. I questioned myself, but after double-checking my steps, I realized the only people who could have accessed my room were hotel staff.
When I brought it up to the front desk, they were completely unhelpful, so I tried to shake it off. However, as time passed, more items continued to disappear, which made me more vigilant.
The breaking point came when I returned to my room unexpectedly and found my door wide open with THREE hotel staff members inside. One was from the cleaning crew (which I recognized), and the other two were staff I had seen in the breakfast area. They quickly rushed out of my room. The unsettling part? I had informed the hotel staff multiple times that I did not want cleaning services and wanted privacy during my stay.
I voiced my concerns to management, and their response was incredibly dismissive. They told me the two additional staff members were "just cleaning the mini-fridge." However, when I checked the fridge, it was still dirty, which made their explanation seem highly suspicious.
This entire situation caused me so much anxiety that I couldn’t leave my room for three days. I even witnessed another instance where a member of the cleaning staff opened my door when I was inside, despite it not being cleaning hours. It was clear to me that staff members were either not respecting my wishes or worse actively violating my privacy.
Even worse, the staff refuses to wear name tags and hardly address guests properly, which makes the experience feel even more unsettling.
I’ve always enjoyed staying at Derby Collection hotels, but this experience has completely soured my opinion. The staff here are not trustworthy, and I strongly advise anyone staying at this hotel to be cautious and protect their belongings carefully. Sticky fingers and wandering eyes seem to be an issue with certain staff members.
For my peace of mind, I’m reporting this incident to corporate and will be taking legal action. Additionally, I requested to see the security footage from my room and was refused. I will pursue this further.
Please, take this warning seriously.