Hotel Clio, a Luxury Collection Hotel, Denver Cherry Creek

Wow! Me and my wife used Hotel Clio for our room blocks and also our rehearsal dinner/welcome party this past MLK weekend. I cannot express how grateful we are for Quay and Don as well as the general serving staff in Toro, the front desk, the concierge, the valet, and the bell-hop! Hotel Clio made everything happen and provided a top tier experience for us, our families, and our guests. We would do this 1 million times over. Thank you so much for the wonderful wedding weekend and making it the best it could possibly be. One more shout out to Quay, Don, Emily, Kristen, and all the staff....Simply WOW!!!!!!

Stayed here several times but my experience tonight is why i will keep coming back. Excellent customer service is what sets businesses apart and tonight Ivan at the front desk exemplified 5 star service!!! I called about a small issue with the room and without asking me any further questions he changed my room. He also moved my came up to room immediately to help me move my luggage etc. Issue resolved in less than 5 minutes. Beyond impressed. Thank you Ivan for your calming voice and extremely professional demeanor.

We recently stayed at Hotel Clio, a Luxury Collection Hotel, Denver Cherry Creek and overall had a very pleasant experience. The location in Cherry Creek is fantastic, putting you steps from great shopping, dining, and walking trails, which made exploring the neighborhood really easy and fun. The rooms are clean, spacious, and nicely appointed with Byredo products. The on-site restaurant and overall atmosphere felt polished and elevated, and I appreciated the amenities like fitness access and the welcoming lobby spaces. However, the experience does lean a bit more corporate and polished in that Marriott Luxury Collection way, rather than feeling like a super personal boutique property with a distinct independent vibe. For those looking for a unique boutique feel, it might not hit that mark, but for classic comfort and dependable service it’s definitely a solid choice. Definitely worth considering for a comfortable, well-located stay in Denver’s Cherry Creek.

Very good experience with a couple of issues. Booked through American Express Platinum which supposedly provides for a free room upgrade, if available. I had contacted the hotel ahead of time to let them know that it was my husband’s 70th birthday and I would greatly appreciate if they could upgrade the room. Upon arrival, I asked them about the upgrade and the associate said that yes, they had upgraded us to a Mountain View room. However, I paid for a Mountain View room, so that’s clearly not an upgrade.|The room was clean in general, with nice bedding. The location in Cherry Creek is excellent.||And a special shout out to the valet service, which was phenomenal. Eddie and Jeila were particularly helpful. Much appreciated!

Came out for a few days to see a concert at Red Rocks. The hotel was very nice and clean. Service was very good and the staff were friendly, especially Yeves. He gave us some great tips to get around the area. The gym was nice and had newer equipment. The breakfast (though they didn’t have the vegan yogurt for my wife) was very good and the bar was a great place for a nightcap. Location was perfect and we loved exploring the cherry creek area. They have a car that will take you within a 3 mile radius but it wasn’t available the time I asked. My only issues: we reserved a king room and was put into a two queen room the first night. We had to move into the room we reserved the next day. Not that big of a deal but still a bit annoying. We also had to call down to have our room made up one afternoon because housekeeping skipped us for some reason. It was made up when we returned from dinner. The beds were a little soft for my liking and the shower water pressure was a bit weak. But otherwise the rooms were a nice size and clean.with plenty of outlets. We would definitely stay here again.

Very nice luxury hotel with a serviced oriented staff. One elevator was out of service, but it was not really a big deal. Not the hotel’s fault, but a lot of arrogant entitled guests. Oh well, welcome to the USA in 2025. Despite that, I would stay there again.

Forbes Five Diamond Service and Incredible Location in the Heart of Cherry Creek Denver, CO I can’t say enough about the exceptional team overall from the Clio Hotel!  The front desk team, especially Jean and Mari, are incredibly helpful and friendly and go above and beyond to ensure you have a wonderful visit. I would have to say that most of the team including the leaders must have gone through some style of Ritz Carlton service excellence.  Very rarely do you see a staff that is empowered to make decisions based on what is best for the guest to create a wonderful experience, and that all starts with leadership. Definitely check out the on-site restaurant (Toro) for breakfast, dinner, or after dinner drinks and desert. Erika is an exceptional addition to the team at the bar and the assistant GM of the restaurant (Jonathan), who is about as good as it gets in the hospitality industry. Whether you’re planning a romantic weekend getaway, girl’s weekend, or running a small conference or company meeting, I highly recommend this property! Hotel vibe and location: Very chic and modern and with extremely comfortable and spacious rooms plus a GREAT fitness center. You’re within an easy walk of all the cool shops, bars, restaurants and high end entertainment in downtown Cherry Creek.

Let me just start with how amazing this place is. Especially the staff. My wife and I flew into town for a quick trip. Had a rough travel day with flight delays etc. Courtney guest relations manager was on top of our stay days before we arrived. We lost out on precious time and plans and Ivan upgraded our room. The hotel is quiet (sleeping quarters), amazing friendly services from the bar to the breakfast table. Everything is clean and perfect. It’s in an awesome location with lots of shopping and dinning around. I’ve travel a lot and stay in a wide variety of places. You can not go wrong with Hotel Clio! Do yourself a favor and book it!

Beautiful Property! Customer Service is A+. Every detail is taken care of from a hot chocolate station in lobby, delicious coffee served all day, and fresh mint water with lavender. The Toro, that's the restaurant, is delicious. Latin flair great bartenders great scene. Rooms are spacious with luxury products good towels, good linens, good pillows. Again, tons of extras included, included a water bottle station, apples, and snacks available with bagged ice in hallway pantry. Will stay here again. Also the valet gentleman were outstanding.

Atmosphere- amazing. It's beautiful. Clean. Love the atmosphere, smooth music. Love love love the bathroom products, ordering when I get home, it smells amazing. The sink is beautiful. Decent view. Staff- everyone was nice. Jessie at the front desk and Carson was excellent. We had a little issue but it was resolved beyond our expectations. Food- very good. Fresh. Tasty. Clean good. Would def recommend.

I stayed at Hotel Clio property from November 9 to November 11, booking through American Express Fine Hotels + Resorts. As part of the benefits of my booking, I had requested a late check-out at 4 PM. However, at approximately 1:15 PM, I noticed the housekeeper waiting outside my room, which made me feel pressured to leave earlier than planned. Additionally, there was an issue with the valet service. My car was damaged on the passenger side, specifically on the front and back tire wheels. I reported this to the hotel manager, Ives, who provided me with the business card of Nick Montoya, the valet account manager at Propark Mobility. Ives was informed that the hotel is not responsible for valet parking issues and was advised to contact the valet company directly. Nick requested that I complete a Customer Claim Form, which I handed to the valet staff. Despite this, I have not received any follow-up or contact from Propark Mobility. This situation has made me feel as though I am being placed in the middle without resolution. Finally, I received a message from Propark om Monday,the 18th of November. "Hi my name is Sean I'm calling from the pro Park claims department calling to give you a status on your claim unfortunately we're not gonna be able to accept my ability for your claim because you reported the damage to your vehicle after leaving the parking facility you can only include this did not take place under our care custody control and elsewhere like unfortunately we're not able to accept my ability will be sending out a letter with the information as well for your records thank you..." As a final point, I didn't expect them to take care of my car damage. If you have car damage like I did, you'll likely receive multiple messages from Clio Hotel staff, all from different people. They'll say things like, 'We will report this to top management,' or 'This is not our standard,' but in the end, neither Clio Hotel nor Propark took responsibility for my car damage. Please do not trust them. Avoid valet parking and choose self-parking instead.

My experience at this hotel was overall positive. I was here during the holiday season, and the lobby was absolutely gorgeous and at one point they had some people singing Christmas carols. Even without the holiday decor, the lobby is stunningly, beautiful and feels expensive. I found the hotel rooms to be nothing special, even in an upgraded Mountain View room. The rooms were clean and comfortable, but not as luxurious as I would've imagined after the first impression of the lobby. During check-in, the gentleman at the front desk, give us each Jasperstone, which is from Colorado, and is believed to help take away worry. I found this to be an endearing small detail, but added something really special to the check-in process. The hotels restaurant/bar was very busy in the evening around dinner time. It seems to be a popular spot for locals. I really enjoyed the lobster quesadilla and the mac & cheese, both of which were really delicious. I booked a room at this hotel for a friend who was visiting Denver and my only caveat is that the valet parking is about $60 not including tip

Stayed here for a work trip. Everyone from the valet, reception, floor staff etc., were extremely welcoming. Worked for a bit in the indoor lobby area (there's outside tables too) between meetings - comfortable, outlets everywhere for electronics, business-ish crowd on a Tuesday afternoon with a Morgan Stanley event happening at the time but still didn't feel crowded whatsoever. Love the little stone they give you when you check-in, the gym downstairs and the updated rooms. Stayed on the 10th floor and appreciated the view and size of the room - dual sinks, shower, tub, lounger, desk and king size bed. Pros: Getting what you pay for in terms of a higher end semi-large city Marriott stay. Cons: Cheaper options but there are always trade-offs, so subjective.

This hotel is nothing short of amazing. The excellent service started when we checked into the hotel, and received glasses of champagne. They also gave us a little present to remember the hotel, as this is the only one in the world. The rooms were spectacular, so was the bar area, and the rest and relax area. The decor of this hotel is off the charts. If you haven't stayed here, I highly recommend it you will not be disappointed. We did have breakfast here the next morning after we stayed, and I can say I was disappointed with their breakfast menu. The choices were very limited, and the dishes were very common. For a hotel as luxurious and grand as this one, I expected a more diverse breakfast menu and certainly something that complemented the hotel, being the only one in the world. Other than the breakfast everything else was fantastic. The parking will even take you to your destination if it's within 3 miles and then pick you up as well. I note to remember is that they stopped the service at 5 PM on the weekend because of how busy they are. All in all, I cannot see enough positive things about this hotel and how do you recommend if you haven't seen her that you do !

Super bummed about our stay here. We booked on a travel site, and were charged for the room on our credit card. Then we were charged for room service when our "amenity credits" were supposed to cover it. THEN, 2 days after we left we were charged a $250 smoking fee in a room that was not smoked in. Now all of these charges are pending on my work credit card. Awesome. I will say other than the nightmare charges, check in was nice, the room was nice and the valet guys were super awesome. But based on the time we have spent trying to clear up our bill, we'll never stay here again.

In the heart of Cherry Creek, the girls and I stepped out for the weekend & into Hotel Clio - a Luxury Collection Hotel - for a staycation where we had a carefully curated itinerary to elevate our stay & experience all that Hotel Clio has to offer! Upon arrival at Hotel Clio, our cars were valeted and we headed into the hotel lobby. Hotel Clio's lobby was gorgeous. From the marble detailing & fine lines to the contemporary furniture & light fixtures, we were engulfed in the striking design style. The aesthetic was modern art deco with strong geometry accented by luxurious materials and textures. Front Desk Attendant Bill checked us in - he was lovely and very knowledgeable about the hotel. Bill made sure we had everything we needed prior to us heading up to our suite. We stayed in a welcoming One Bedroom Suite with an additional adjoining room. There were two king-sized beds, a spacious living area, a powder room & views of Cherry Creek and the Rocky Mountains. The rooms each had large marble bathrooms with oversized tubs, showers & premium Molton Brown bathroom amenities. Hotel Clio and General Manager, Dean Griffin sent up the sweetest welcome for myself and the girls complete with champagne, a tequila flight & chocolate covered strawberries. We readily popped the champagne and got our staycation started! For dinner we dined at Toro, Latin American Kitchen & Lounge which is located in the hotel on the lobby floor. It was great. Following dinner, we headed back to our suite for a movie night. This is your sign to have a slumber party at Hotel Clio! We donned luxuriously soft Hotel Clio robes, enjoyed champagne and munched on delicious sweet & salty snacks the hotel provided. After several hours of laughing & much needed girl talk, we were off to sleep. We woke up in the morning and headed out into the walkable neighborhood of Cherry Creek North. Cherry Creek North has streets lined with boutiques boasting designer brands and curated wares for specialty shopping, restaurants and wellness studios. We grabbed coffee and then walked to CYL Sauna Studio. Following our CYL sweat sesh, we headed back to Hotel Clio to change and get ready for brunch at Toro. Toro has a bottomless brunch that we couldn't get enough of. After brunch, we packed up our belongings and checked out. We had an amazing stay & can't wait to do another girls weekend at Hotel Clio!

Gorgeous lobby Unfortunately we woke up every morning around 2am to construction noises that sounded like someone was being murdered! Our entire floor was out in the hall or calling the front desk questioning the disturbance It was honestly unbearable

Really enjoyed our stay here. Lovely room, plenty of amenities, great location in cherry creek, attentive staff. About the only constructive piece of feedback is that only one elevator was working so you often had to wait more than a couple minutes and it got pretty full. That said, we will definitely be back

I absolutely love this hotel. The staff is super nice. Great work space, good food, awesome location and most of all dog friendly. I only stay in this location and really love it. Can't say enough about this hotel. Very convenient to everything. Staff...so nice. Enjoy your stay, you'll love it. Literally across the street from the Mall with great shops.. Nordstrom, Neiman's, etc. just awesome. Lots and lots of restaurants within walking distance. I love this hotel...one of my favorite. Make sure you get the Mountain View!

They are friendly @Carlirae. The food in Toro was beautifully prepared. There was enough to have leftovers! Thank you all.

I had a poor review that I am now updating. After speaking the manager, I am satisfied with the action he took to make me happy . He was kind and understanding and I know dealing with a complaint is no fun. Will add a proper review when I stay next weekend

Don't waste your money. The location is great if you are wanting to stay in the Cherry Creek area but that's the only good thing about this hotel. When you walk in it looks really nice and upscale, however, it's a bunch of smoke screens and mirrors. We only stayed here 2 nights and won't be returning. When we got to the room it was spacious and decor looked great. When we started opening the dresser drawers we were met with cheap drawers that don't open and close easily and we had the lift the drawer up for it to close nicely. The closet doors were hard to slide and either needed to be oiled or replaced. The bathroom looks nice with a separate tub and shower but our shower door didn't close all the way letting water and steam out. Any time you tried to close the door it would pop right open leaving about a half inch opening. The shower was also a little dirty when we first arrived. Putting all that to the side here are the two things that were unacceptable for any hotel. 1. We had to ask 3 times for turnover service for our room. In the morning housekeeping knocked on our door and I let them know we would be leaving in a few minutes for them to turnover the room. We even called housekeeping to request turnover service before we left. We came back at 1pm to drop things off and the room hadn't been turned over yet. When we left at around 1:30pm we let the front desk know our room hadn't been turned over and requested turnover service. We got back to our room around 4:30pm and our room had still not been cleaned. At this point I was pissed. We left at 7:45pm for dinner and once again went to the front desk to let them know our room hadn't been cleaned. There was NO APOLOGY or anything just "oh what I know I told them." When we got back from dinner our room had been cleaned but once again the attention to detail was lacking. There wasn't a bath mat for the tub and one of the glasses were dirty and looked like it clearly had lip marks on it. I've never been to a hotel where you had to request turnover 3 times before it happening and even than it doesn't happen till 8pm at night. They left a complimentary shoe shine box (where you put your shoes in and they pick it up) that we weren't sure if it was because of their poor service or just something they do with every guest but regardless we couldn't make use of it since we were leaving the next morning and the card said it wouldn't be ready till noon the next day. 2. They only have valet parking for guest which normally wouldn't be a problem except for they either don't have enough staff or don't hire enough people. They have a texting system where you can request your car and then it sends you an automated message that your car will be ready in 5 minutes (it's a preprogrammed thing and the time doesn't change...we learned this the hard way). The morning we were leaving we texted in around 8:20am to have our car be ready in the front so we could go to the airport. We waited OVER 30 MINUTES from the time we texted till the time we received our car. We were in the front and talked to the valet 10 minutes after we texted and he told us "we haven't even grabbed your car yet." Then he proceeded to tell another guy to get our car and told us he would be getting it. The guy came back with someone else's car and when we told him "hey we thought you were getting our car" he tells us he's going to get it right now. When we checked in the staff never warned us that valet can take longer than expected or there is an automated 5 minutes message that is highly inaccurate. We only grabbed our car one other time from valet at 10am and it was actually ready in 5 minutes so we were unaware of the automated messaging and inaccuracy of the system. We weren't the only people standing in the front waiting for their car...we talked to 4 other people who all said they texted in 20-30 minutes ago and got a message their car would be ready in 5 minutes and it wasn't. There are three other hotels in the Cherry Creek area and you're better off trying your luck there than wasting your money at Hotel Clio. Halcyon, The Jacquard, and Moxy. However, The Jacquard and Moxy are also Marriott hotels like Hotel Clio so you take your chances.

JW hotels are one of the more odd specimens in the lineup of the Marriott Bonvoy chain. Not quite a five star hotel, but not quite a four star either. I guess, the modern day term for it would be "affordable luxury." But, we all know that the definition of luxury does not exactly contain the word affordability, thus making this a very confusing space for hotels. Having stayed at a few other JW properties, none of them are impressive, but some of them are certainly much better than others. JW Marriott Denver hits somewhere on the lower end of the chain. To start off, on approach, there is lots of depressing architecture to absorb, the style of which can best be described as monotony meets budget. Parking is expensive, but there is a deck just around the block, which was roughly half of the valet cost. Visiting with Titanium status, I was able to successfully apply a suite nights certificate to get a one bedroom suite. The suite was very spacious, with some good furniture and an excellent view of Denver. The bed is very comfortable as expected at a hotel of this caliber. There were however several issues throughout the one night stay. The upkeep of the room was fairly disappointing, with a decent amount of mold throughout the shower area and a very poor paint job. That alone is not something one should find in a three star hotel, much less a four or five star hotel. That was a bit of a deterrent right off the bat. The shower was also clogged and thus, one would end up standing in a thick layer of water. How housekeeping would not notice that when cleaning the room is just incomprehensible. Arriving late at night, having a maintenance team come would be more inconvenient than dealing with the shower, so ended up just telling them to fix it after checkout. The second pitfall came about with the breakfast. For Titanium guests, the breakfast benefit is seemingly straightforward during the pandemic as it is through room service or restaurant pickup. In order to get the proper silverware, plates and cups, I decided to pay extra for the normally massive room service fees in order to get the breakfast brought to the room and eat in comfort with plates and silverware on vacation. To my surprise, the breakfast was brought in a paper bag in a full to go fashion, which immediately begs the question, why is there a room service fee? I could have easily avoided $20+ of fee just to have a paper bag brought up to the room. The hotel did remove that charge after a complaint, as they should. However, they did not feel the need to offer any points or credits related to the room upkeep or clogged shower. The chilaquiles for breakfast was one of the worst preparations to be had, essentially being just soggy chips, minimal other ingredients. All around, this JW Marriott struggles to function as a four star property and is nowhere near five star. The service is very basic throughout the experience and there are several issues that the hotel needs to work through.

I haven't had many opportunities to check out the hotel scene in Denver but this past business trip I was placed in this hotel right across the street from the Cherry Creek mall. This in itself may be a draw for some. There's also plenty of high end shopping in the area if that's also your jam. I enjoyed my low rise view of the sunrise peaking over some of cherry creek. The beds are comfy and they offer molten brown products in the restroom which had a double sink and separate soaking tub feature that I never used. Does anyone take a bath in a hotel??? The cons? No real parking around here so you're kinda forced into the almost 50/day 24hour valet. The rooms are not too noise proof especially when they're capable of opening into each other. I could hear my neighbors phone call until I cranked up the TV. Otherwise a cozy location for the fanciful guest. It's not budget friendly or in the most hip of spots. I think avg age of the group I saw was 50+.

Amazing hotel. Perfect location. Very cozy and well appointed. The staff is very friendly From the front desk to the valet. I will be coming back.

We had confirmed reservations made months in advance and charged our card. Flew to Denver and they had no room. Showed them reservation email. They were not helpful or that nice. Luckily found reservations elsewhere while sitting in their lobby.

Everyone was extremely nice and friendly. I stayed with my sister because I was going to National Jewish Health. I was there for 6 days. It was very convenient because they had a car that would take us to the hospital. We didn't have to use a taxi. We always tipped the drivers. I would have enjoyed it more if I didn't have to go to the hospital everyday. The rooms were nice and clean. I would definitely stay there again if needed. I would stay there if it was a pleasure trip.

Sometimes we want to get away from our cats, similarly to what parents do, so we will book a room in town. Of course it will be with Marriott Bonvoy, they are always consistent and each property offers something different. This location is awesome for visiting Cherry Creek, especially if shopping. The staff is amazing and uncompromising in every way. Even the valet offered bottled water when existing the hotel. Superb service throughout the whole stay. The interior is screaming classy with vibe to compliment. The rooms are spacious with fantastic views; ours was facing west with mountains in the view. Room was full of amenities including Nespresso coffee machine, which was icing on the cake, considering my love for coffee. Love this Marriott and would recommend it if you want to be away from downtown, but close enough to Uber.

Updating this review because I was so impressed over the weekend. This is no longer the JW, and is now Hotel Clio, which has a completely updated concept, and is so beautiful. We went to Toro and had the corn empanadas, which were fantastic. The lomo saltado did not blow my hair back, but the cocktails and service from the bartenders did. I'll definitely be back!

It's superficially fancy, but don't scratch below the surface. Someone repaired the crown molding. They didn't do a good job on the molding itself. And they didn't clean up. There's plaster dust left behind. There is a drip of paint on the lamp. The door is difficult to open. The toilet paper holder in the bathroom is coming off the wall. The faucet is loose on the sink. One of the lightbulbs flickers. The drapes are falling off on one corner. The water in the shower is hot enough. The wrapping is nice, but the contents don't come close to living up to the price.

Rock solid hotel! Certainly coming back for our next vacation! The general manager, Dean was absolutely amazing along with the managers of Toro Restaurant. See you soon!

I'm going to start by saying traveling from Louisiana to checking in to this hotel by booking a month ago & canceled at the counter after basically getting our keys to our room & shortly after a manager coming out to tell us we cannot accommodate you guys rooms because we're almost sold out but we can refer you to another sister hotel that's no where near the value of there hotel we originally booked. We booked this room under an family and employee rate discount and was revoked the stay because they wanted to make more money on there rooms regardless of reservation in advance. I totally get that they want to make the original cost of rooms but what I don't agree with is canceling my reservation at the counter & referring me to a 2 star lower quality hotel. When I tell you this situation messed up my entire trip so bad & I have never in my life felt so disrespected with planing so much time in advance & discriminated against to face by Nick. This hotel is profiling and I won't second guess it at all. I repeat I plan on bringing this further with a lawsuit. I've contacted Marriot and others that have been no help. So if this is how they handle situations like this, then I'll do what necessary. Hotel Staff: Jessica( Front Conter Clerk) Booked and give us our keys for our reservation with a beautiful Mountain View as booked. Nick Sommers (Person that canceled our reservation after Jessica gave us our keys)

The whole staff is amazing. Very professional and accommodating to our needs. The young men at the valet are very polite and quick. Tip your bell hop and valet they work hard.

Love the redone JW's new lease on hotel-dom as Clio! Redone lobby is gorgeous - the check in at small desks is a really cute, intimate touch. I got a lovely stone from the rep at the front as a welcome gift. My room was pristine and spacious, and such a fabulous location across the street from Cherry Creek mall. My only ding is that the room service was delayed, several items were wrong, and the team forgot to apply my rewards credit so I was overcharged. That said, the food was great and the issue got fixed with a quick phone call. Definitely worth a visit!!

Luxury Hotel without Air Conditioning. All great here, save the fact that your room will never actually get anywhere close to the temp you want it to (if you like it below 72°). Ownership - please do us all a favor and do something about your AC program.

Such a disappointment since the change from JW Marriott to Hotel Clio, a 'luxury' collection. The word luxury with this hotel is a joke. We have always loved this hotel and have stayed here numerous times (at least 30) since 2011. It was always fabulous with great, personal staff. The location is unbeatable which no doubt attracts travelers. Our last two or three stays have had a few hiccups but other than the staff who need a bit more work in hospitality to work at a 'luxury' hotel the hotel and room were fine. However, this last time was a negative experience from the time we walked in. We were greeted by an employee who greeted us by offering a 'glass' of champagne in a 'paper' cup (first time in a luxury hotel where I am offered a glass of champagne in a paper cup. He then proceeds to tell me unfortunately the high floor mountain room I booked 3 months ago is sold out! I told him I booked this three months ago and have a confirmation. He then tells me perhaps the website was incorrect! Insulting! He could care less and was clearly bothered that I was not going anywhere until this was resolved. I asked for a manager. The manager did not come out but said he would give us $60 a night off per night and a free dinner. Are you kidding me? I would expect the courtyard room to be less expensive than the high mountain view room yet he acted like he was doing me a great favor. And a a free dinner! I don't want your free dinner, I wanted the room I had booked. I still cannot believe the manager would not come out to discuss with us. To make matters worse, I asked for the managers business cards and proceeded to immediately to our downgraded room and e-mailed the cards that were given to me by the front desk clerk to let them know my concerns, how we were treated, the employees complete lack of caring about anything I was saying and brushing it under the rug. I asked to meet with them during our stay and here we are two weeks after our stay and neither the assistant front desk manager or front office supervisor have bothered to contact me. Another disregard and insult. The icing on the cake on this 'luxury' hotel was the note left on all rooms in the hotel asking guests to volunteer to depart from their room on Friday the 14th by 9 a.m.to facilitate easy transition. Did I mention the letter was from the director of the front office who has yet to return my e-mail? Yes, easy transition for them and housekeeping since they were expecting big crowds for Taylor Swift that weekend. Guests have paid for a room and a certain check out time. It seems to me the hotel should manage their housekeeping staff and staff availability and not pass it on to the guest. We were also offered an additional 5000 points to our account to pacify us which they did not follow through with. They have not credited our account the additional points and I have received no return calls. This hotel is smoke and mirrors. Looks great when you walk in but the personalized customer service of a luxury hotel, the employees who should have some years of experience under their belt and feeling welcomed every time we have been there since the change is non-existent. While this hotel was still JW Marriott we were always welcomed back by valet staff, bell staff and front desk by name. Now, the new employees who work there (can't keep track, seems to be much turnover) seem to feel the guests there are lucky to be staying there. Yes, I have contacted corporate with a complaint and the names of the employees. We will shall see if we get a response. Finally, let me add the person who checked us in who was so condescending end our long conversation by offering the wellness rock for peace and harmony. Really? After all that you went by the book and offered your ridiculous rock in a black velvet back as a sign of luxury. Keep your rock!

Clio is in a great part of Cherry Creek easily accessible to higher end shopping and dining. We were extremely disappointed in 'Courtyard View' which was pure 'Wall' and Parking Garage, awful. Verbiage is intentionally misleading, would not have stayed at the property. Deceptive marketing with the poorest dining service we've experienced. No champagne on arrival. Dining guests are instructed to keep walking up to the bar, wait for 1 bartender to be free, then order & carry our own cocktails to a table and continue the ridiculous process repeatedly for dining!?! Service non-existent on arrival Friday, November 18 at 430p. Hostess stated they were waiting for someone to arrive? Really...It's 430 on a Friday with wide open seating throughout and I'm told there's no service. Property was sold out, absent of management or supervisors. Get it together, Happy Hour started at 3p, Clio Bar is full with a handful of seats and no service for the lounge or dining room. This is NOT okay Marriott!

The Hotel Clio is about as PERFECT as it gets. I just finished a long road trip from LA to Cabo to NYC to Denver and back to LA, so I feel like I can accurately reflect on what a great place the Hotel Clio is. I have been going for years, dating back to the JW Marriott days, has always been great. I have also stayed at pretty much all the nicer hotels in Denver and Cherry Creek, and there are some great ones. CLIO is always my go-to. The people are just great, nice, well trained and very accommodating. I can also appreciate that everything works! As silly as that might sounds, how many times are the thermostats and lights in some hotels just wonky and weird, the CLIO's are the best! Their very simplest rooms are great, big new TV, clean, NEW, stylish, big bathrooms, and for a hotel room VERY SPACIOUS! I went to Denver after a week for work in NYC, and WOW, do I appreciate the SPACIOUSNESS of The Clio! Add to that, some pretty great perks; whether you are in Denver/Cherry Creek for personal or business - and I do a lot of both in Denver - you can't beat the location. In the best part of town and you can walk to restaurants - good ones, bars, shopping, it's clean, safe and the best place to be. For those of you that like to exercise, they have an outstanding fitness center, big and with all you need. Plus, it's in such a nice part of town, runners will love the outdoors and neighborhoods to run in. Finally - a fantastic restaurant and bar, "TORO", been to the one in Cabo and Snowmass, this one is great too. Just can't get any better - a perfect hotel and another PERFECT experience! Thanks TEAM CLIO, I appreciate you all!

REVIEW DURING PANDEMIC: I think some of these reviews are being awfully harsh as we are in unusual times. Unusual times call for unusual protocols. This hotel is one of the better representations of the Marriott brand. Parking is expensive (around $50 valet and I believe in the $20s for self park) and the rooms are on the higher side of the Marriott brand. But look around you, it's not too shabby so pay up or Uber/Lyft in. The rooms are nicely renovated with Jack and Jill sinks (really, just a trough if you move the center divider), and standing showers with a separate tub in even the regular rooms (there is a Lush in the mall literally across the street so treat yo self to a bath bomb self-care moment). No, the coffeemaker isn't in the room but the microwave and fridge are. There is conflicting information about the bottled water situation (which seems to be a sore subject in previous posts). None to purchase for sure. My SO was told there was no bottled water on premises and to download some local delivery app. I was given all the water I could carry from the front desk and told it was due to their COVID protocol that the standard two bottles weren't in the room. Since there is a letter on the console when you come in explaining procedures during COVID, this should be explained in that document. At any rate, there is still and sparking water and still water in the "butlery." I figured out that was fancy for ice and water room. The ice is prepackaged. Nice touch given these times. Negative points for the sparkling water only hissing at me. House keeping will come by if staying for lengths of greater than six days. If anything else is necessary, just ask. There aren't 20 floors here so your titanium level awards can only get you so far if someone else didn't take the suite before you got here. First world problems, no? All the rooms have been decently remodeled. And some seem to have amazing views of the mountains. I can say that the hotel restaurant, Toro or whatever, was super underwhelming. Our waitress was gone so long it was like she quit. I could see other tables getting frustrated, too. The cold food was almost frigid by the time we were able to let her know. The redeeming quality was that the manager did attempt to rectify the situation with some dessert we didn't take. Unfortunately, the food was just ok. But maybe our southern taste buds are just a little more used to some kick-in-the-mouth flavor. Prices weren't up to par for what we were expecting given the hype around it. Do yourself a favor and hit up Del Frisco's or 801 Chophouse nearby instead. This hotel, not specifying the restaurant, clearly knows how to hire personable and friendly employees with an attitude to serve. I am most impressed by the management's ability to recognize a good employee. Everyone I encountered was eager and attentive. I'd stay here again if I had to be back in this part of Denver.

The JW Marriott Cherry Creek is located in Cherry Creek, an upscale portion of Denver 10 min Southeast of downtown and 30 min from the airport. The JW Marriott is located right in the heart of shopping, restaurants, and other activities you can expect from an upscale part of town. The hotel itself is fairly assuming - you'll miss it if you're not paying attention to the front entrance. Arrived late on a Sunday, and you'll see a very small lobby (Think it was going under renovation) as well as a line for check-in (guess 1 staff person at night doesn't help). There's no hotel restaurant or a bar, which is not optimal for business travellers. There is a small outdoor sitting area as well. Check-in besides the delay was fairly straightforward. Rooms were ok, not the largest nor smallest but comfortably appointed. Not the most updated either but not out of date, about right for a JW. Bathroom was ok size, wi-fi worked well. Altogether a comfortable place to stay though not exciting. Best thing again is proximity to shopping and restaurants. There is a Nobu affiliated restaurant nearby that's good (and pricey). However, price was solid which still makes it pretty good value for the money (though there's no parking so be prepared for that as well). Also, no suite upgrades for Titanium ambassador so boooo

Hotel is undergoing renovations in the lobby, however the rooms are fully renovated. The rooms were clean, fairly big and outdo any of the ritz we have stayed at recently.

I am shocked this hotel has such a low rating. I had stayed here years ago and loved it and the Yelp rating made me try another local hotel first. I ended up back here bc the other hotel I chose did not live up to what I remembered about this hotel. I think this hotel is in an amazing central location, it's gorgeous. The rooms are large, bright and spacious. The customer service is excellent. Very comfortable beds, great rooms all around. Lovely lobby, nice bar in hotel. I will never stay anywhere else in Cherry Creek/ Denver and I hope more people will share reviews like this which it deserves.

Great location but that's the only thing it's got going for it. I found a filled out guest survey in the desk in my room that was dated February 2017. I stayed October 2018. How does a year and a half worth of room cleanings miss something like this? If they neglect to check the desk drawers what else are they missing? How often do things get maintenance? Also, there was some drunk guy that threw up in the hallway in front of my room and spilled a glass of wine before I left for dinner. I pointed it out to the maid in the hallway and when I came back from dinner 2 hours later, it wasn't cleaned up! By then the entire hallway smelled like vomit and since it was in front of my door, I smelled it all night. No idea when it got cleaned up. Also, the mini bar in our room was locked and the safe didn't work. To top it off, the rooms are abysmally dark and there's no supply of razors, toothbrushes, or toothpaste like any other decent hotel offers. I expected better for $250 a night. Come to think of it, I expect better from any hotel I stay at. 1 star for the hotel and a bonus star for location. Don't waste your money here.

I was so excited to stay at my first JW Marriott since it is on the luxury side of the Marriott brand. I booked the location knowing how great the Cherry Creek area is as well. Upon arrival, I was pleased to see that the hotel was nestled in the heart of everything. My husband and I were staying for a full week so this gave us ample places to walk to. My husband and I went through a quick check in process and the staff was very friendly. We got to our room and that is where things went downhilll. The rooms are incredibly outdated (*note-not classic/traditional). There were stains on our couch, dust in all the corners of the carpet, the robe hanging in our closet was clearly dirty with make up stains on it and was hanging off of the hanger. There was a used, dirty qtip on the floor by the safe in an area where detail clearly had not been given in quite some time to clean. I immediately went back down to the front desk, the staff were friendly, but the hotel was at capacity so they were unable to change our room. Instead they offered for someone to come clean the room. A little while later, I noticed the robe had been replaced with a clean one, but that was the only change. The staff never checked in to see if we were happy with the condition of the room. We were also not offered to move to another room during our week long stay, once the hotel had vacancy. We had a connecting door to a neighboring room and could hear all movement through the night and day as they turned on the television, played music, came back to the room late, etc. We also heard a lot of noise from the hallway through the night. It wasn't that guest were being ridiculously loud; instead, it was apparent that the rooms were not sound-proofed well at all. After our stay I received a survey for feedback which I provided, no additional follow up was made which is fine because we will not be returning to this location. In the future, we would be much better off using an Airbnb or a cheaper Marriott brand like Moxy in the area. The reason I still provided two stars is that the staff was friendly. A special shout out to the concierge and porters who were very personable and made our experience a bit more tolerable. For a hotel at this level and cost, they need to update their rooms and raise their cleanliness standards.

I arrived late one evening and was told I had to make a reservation online for "security reasons" which were not explained. Being quite exhausted as it was so late, this was the last thing I wanted to do. Luckily I found a metered space on the street since the only other option was $50 for valet, though no valet attendant was outside when we arrived. The room was clean and modern, so there was that, but I was disappointed that there was no bottled water in the room. The location is convenient if you want to be close to restaurants and shopping.

Below expectation compared to JWs in other metropolitan cities. Concierge lounge: standard breakfast such as potatoes, scrambled eggs, bacon strips, oatmeal, yogurt, and etc. Dinner includes four different dishes but no soup. Honor bar for alcohols. WSJ and NY times papers. The morning and night view is beautiful from the lounge. Location: excellent. Walking distances to many restaurants, bars, and nice retail stores. Expect high valet fee or find street parking. Gym: see photos. Dumbbells with two benches, treadmills, and a multifunction machine. Room: clothes iron spray broken and electronic scale did not function. Did not bother requesting another room, it was a hassle to pack up. Hotel should get it right in the first place.

I chose the JW Marriott for its impeccable reputation, but this particular hotel was the exception. The room itself was clean and comfortable, but there was an issue with the A/C unit that wouldn't allow the room to cool down. Initially the room temperature was set to 66 degrees, and after about an hour the room was still uncomfortably warm. The fan would shut off automatically and wouldn't stay on due to how the system is programmed. I then lowered the temperature to 60 (the lowest) and set it to high fan, and this still didn't cool down the room either. After complaining to the front desk, I was moved to another room, which wasn't any better. Although, I did appreciate the staff trying to make the situation better, the hotel needs to address the issue with the A/C.

Starting with the positive, customer service was good, courteous and professional staff. Television options were really good, Netflix, HBO, Showtime! Negative, for a price of $276 per night you would expect bottled water at least in the fridge especially since there was absolutely nothing to eat or drink for sale at the restaurant because of Covid. My wife and I had to order food from a restaurant nearby just to get something to drink honestly. If the pandemic is affecting you to the point you can't provide $2 bottles of water, maybe it's best you close your doors until you can efficiently provide hotel services or at least give discounts to balance the scale. Room took about an hour to get cool, never really got cold. I am from Trinidad and Tobago (3rd world country) and the Marriott there is excellent so this was a disappointment honestly. I won't be back!

The valet attendant Muhomad is the main reason why I come back! He's the most joyous and genuine person ever!! I'll keep coming back as long as he's working at JW!!

We had such a great time staying at this hotel. The woman who checked us in was so nice and friendly. Our room was clean and spacious. It was my birthday and the hotel sent up a bottle of wine and gave us a credit for breakfast which was so kind and made the stay extra special. There was construction going on but we honestly didn't hear any of it and were not bothered by it at all.

Destructive and untrustworthy staff! The valet broke off my gear shift this weekend then attempted a cover up with glue. This caused more damage and rendered the car unusable. Have gotten the run around from their management and insurance company. Terrible experience. Avoid this place if you value your car!

I booked this property through the Bonvoy app. It advertised $22.00 parking. That doesn't exist. The only options are street meters or valet. Valet cost me $49.00 plus $20 in tips. Bait and switch to say the least. Decent property but no breakfast service either. This place is a ripoff!

Great hotel in one of the greatest spots in Denver for shopping and dining! Amazing location, especially during the holidays. All the trees that line the streets have white lights on them. From this hotel you can walk to dozens of great stores and restaurants.

This is a wonderful hotel with a very friendly staff. The entire facility is very nice. They have a nice workout facility, an onsite spa facility for the pampering or a "needed" massage. It is located in the heart of Cherry Creek and easy to get around to shopping and dining without a car. Those of us that are Elite members and have access to the Lounge on the eleventh floor, this is a wonderful treat with lovely presentations of Hors d'oeuvres and drinks at night and a very beautiful and delicious spread for breakfast.

We hosted an event here this week and I cannot say enough about how amazing the whole staff is incredible - Leorah, Lindsey, and Jasmine are my favorites. The catering, planning and quality of service was above and beyond, then there was the food - yum! This was esquisite.

First of all, the location is amazing. You can pretty much walk everywhere for shopping and dining. It's also a lovely neighborhood to go for a walk with you furry friend (pet friendly hotel). Our room was gorgeous, very nice and bright with amazing mountain views. The bathroom was spacious with a separate walk-in shower and tub. Huge TV for entertainment was great especially when we just wanted to stay in and chill. Oh and there was sparkling water on tap in the ice room!! The only downside was the absence of bathrobes and how house keeping was limited to once during the duration of your stay due to covid. Regardless, the property in general was very clean and carried the JW Marriott brand name well Overall we were very satisfied with our stay and would definitely go back for another trip!

Our go to place. The staff is above and beyond. The food there is great. Right in the heart of Cherry Creek. No need for a car. Walk to shops , restaurants. Next to the mall. The rooms are just perfect.