James S.
Google
Found this hotel while looking for someplace close to the hospital my father-in-law was at. Trip with my husband and myself. Great location. Hotel is beautiful, room clean, bed comfortable. Loved the smell of the soap and shampoo. would have loved to be able to have purchased some. Had leftover food from traveling and no fridge in room to keep my food. there was a fridge filled with wine, cokes, etc to purchase, but nothing for the customer to keep their own items. Ended up having to throw away. Not a great start.
Valet at times seemed lost. The first morning when leaving to head to the hospital, the valet pulled the tag off the key chain and thanked me for staying and to come back soon. I said I am not leaving, they gave me the tag back and said don't lose and give to the valet when I get back. She did not try to fix or apologize.
Restaurant. On Saturday morning around 8:30, when down for breakfast. The hostess asked if we had a reservation. We said no, we are guest of the hotel. She had to get the manager to see where she could sit us, even thought there were only 3 tables occupied at the moment. I understand, the hotel is wanting to be the "HOT SPOT" in the heights, but they also need to remember that the guest who stay should have priority since they are spending good money to stay there. Please get your priorities straights. On Sunday morning, there was only one waitress doing everything. Seating guest, taking orders, and room service. No manager around, no one helping her. When we left, there was a party of 6 who had been waiting about 10 minutes to be seated, and she was running food up on the guest elevator.
With the hotel being only open for a few months, you would think that customer service would be the number one priority of the management staff. I hope that management does straighten out the challenges that they are having. The property has a great opportunity to become the go to place, especially with the expansion coming soon.
Will we be back? More than likely we will try again, but if the same concerns happen, I will not after that and that is a shame.