Alisa I.
Google
Overall: a disappointing experience. If you choose to put 5* to the hotel, that are the expectations and this hotel is not up to standard.
Attic room we stayed in seemed forgotten - not renovated or maintained well, lacking in decor compared to other spaces in the hotel.
- Room lacked adequate lighting. No ceiling light and bras/ table lamps couldn't provide enough light.
- The enamel on the bathtub is chipped and seemed to be painted over with white paint which was also faking. Because of that I couldn't use it as it seemed unhygienic.
- Bath is poorly designed. There's only a bathtub and no shower. So when you do shower, the floor becomes one big puddle.
- USB charger next to the bed didn't work
- Wi-Fi connection was very poor, disconnecting every 5-10 minutes and working on low speed. We didn’t really need it, but if you plan to work that’s a dealbreaker.
- no tended bar or restaurant downstairs.
And many-many small things that you don't expect to see in a 5* hotel: dirty ceiling in the bathroom, weird electrical cable sticking out from the floor next to the bath, paper cups instead of proper glasses for tooth brushes, no hair conditioner, uneven wall socket (poorly installed), paper sign in the toilet to wash down only toilet paper makes it feel like a public bathroom. Garbage bag and cleaning supplies were left next to the elevator on our floor.
The front desk staff went out of their way to bring us some comfort after the disappointing experience by offering late checkout and complimentary champagne, but there’s only so much they can do.
Overall, was quite disappointed as it was a romantic anniversary getaway for us, hoping to add a luxurious experience to everyday life.