U3580YLjulias
Google
We stayed here with our 8-week-old baby, hoping for five-star service to match the laid-back, refined elegance of the interiors. Unfortunately, the service team must have been on a completely different holiday.||1. Room allocation genius: We asked for an easy-access room. We got the top floor. No lift. Nothing I enjoy|more than paying c.£500 per night for the privilege of dragging a pram, bags, and a newborn up 3 flights of stairs.||2. Complimentary tap water surprise: The “drinking water” in our room had been thoughtfully refilled with hot water — presumably straight from the tap. Because nothing quenches thirst after a long journey quite like a warm glass of eau de boiler.||3. Pastry theatre at breakfast: Breakfast “included” a basket of pastries. Rather than bringing them fresh, the waiter simply gestured to the slightly sad basket already on our table when we arrived (see enclosed picture if you want a laugh). When I questioned this, he waved another basket in my face and demanded to know the problem, since, according to him, the pastries were “exactly the same.” A masterclass in charm.||4. Room service… or not: No menu. No options. Just a €90 bowl of pasta per person. For that price, I half expected it to be served by a celebrity chef while a string quartet played us in. Sadly, it was just pasta.||Beautiful interiors can only do so much. The service here felt dismissive, disorganised, and downright unwelcoming. If you’re looking for true five-star hospitality, keep looking.