Brit W.
Yelp
I should have checked Yelp reviews. I will say the overall experience did not meet my expectations for the price/hotel level.
We decided to do a last-minute trip to ring in the New Year. We arrived Friday night, and the lobby was a madhouse... you can definitely tell the holiday season is still in full swing. This property has amazing grounds, and I'd highly suggest walking them if you are in the area. However, given my experience and the price point, I'd probably opt for an airbnb the next time we come to Coronado.
I am a Daimond member, but that was not acknowledged upon arrival. (They always ask in my feedback requests, so I am sharing that here as well.)
People were cordial but not necessarily kind. I did have a very positive experience with valet Saturday afternoon. In addition, I opted for the Concierge Club buy-in rate and found the hostesses and servers there to be extremely pleasant. (However, that does not apply to those at the Windsor Club serving members...that was fakeness at its finest.) I did not find it worth the price. Adding family members was an additional $150/adult and $75/child per adult. Breakfast included a continental plus breakfast and one menu item, along with mimosas. They also had lunch, but I was not able to make it to check it out. It was decent, but it was definitely not worth the price, IMO.
Room: We stayed on the 6th floor of The View building. There was something going with the room draft. We had to keep the balcony door cracked in order to avoid this humming noise the first two nights. Once we had someone come; he noted there was an issue at the bottom of the door that was allowing a draft underneath the room door and was able to fix it.
After our 2nd night, the door lock battery apparently died, and neither our keys nor the app worked. I let the front desk clerk know there were no lights, and she already knew the issue. We we had to walk back to the lobby, then wait for 10 minutes for someone to fix our door so we could get into the room. The gentlemen working on the door were swift, but I have to say that is the first time I've ever experienced a hotel room door not working.
The room only had a shower, and it was hard to keep the floor clean, so we had to have someone come clean every day. There was a very visible stain on the carpet, but other than that, it was an overall nice room.
The towels could have been a much better quality and were a bit hard.
I'm not sure if it was just for the holiday, but you could not call the valet to bring the car around, and now I'm nervous about checking out tomorrow.
Everything here is definitely resort prices, so have your pockets ready. Brunch/breakfast is $75/adult and $45/child. The restaurants have great food, but we found excellent options off the resort grounds.
All in all... great to visit, but this is not a must do, IMO. We'll probably try one more time in the summer, and if we find a good rate/point redemption value.