Hotel deLuxe

We LOVED the vintage feel of the place, which is why we chose to stay with you. The staff was attentive, and exceptional.||||However, the room was severely lacking, unfortunately. First, we had a giant bulge in our ceiling that clearly needed addressed. Our sink in the bathroom didn't drain. The room was FAR too warm--even with the thermometer set at the lowest setting and the window open, we were very warm all night. The bed was way too firm and the pillows were way too thick and firm to sleep on.||||What was probably worst, though--the walls seemed to be paper thin. We woke up at 5:00 am (after a very late night Friday), to hear people in the next room talking. We realized, in fact, that what we heard was someone talking on the phone, and the walls were so thin that we could actually hear the person on the other end of the line. And to top things off, housekeeping knocked and called out at every door in the hallway (including ours) at 8:30 am, on a Saturday morning. I have never stayed in a hotel in my 40+ years of traveling, in which housekeeping knocked on the door before 10 or 11. ||||For such a beautiful place and amazing staff, it's too bad these other things detracted from the experience, but it really did. And based on these things, we could never recommend this hotel to anyone else.

Fantastic hotel with serious charm. Very clean room and common areas. The Driftwood Room was bustling but allowed for intimate conversations. The area is up and coming but still safe enough to walk at night. Very close to Providence Park, MAC Club, Pearl District and Goose Hollow.

Positive: We loved the style of the hotel. It was like stepping back to the glamor days in the 50's. The staff went over and beyond to accommodate us. I wish we would have had more time to spend there. Maybe next time! Negative: It would have been nice to have more restaurants and shops closer. We did walk to Gilda's which was great! And the breakfast at the hotel was superb!

Lovely, well decorated room with art deco design and thoughtful details. We loved the soft curtains and lighting, Bluetooth speaker, high ceilings and deep bath tub. The bar downstairs is a gem and the staff from the front desk to the restaurant are all lovely. Highly recommend for a couples getaway.

I am From Nike crew, Mica is hands down one of the best receptionists I’ve ever come across. Professional, welcoming, and always ready to help with a smile, he truly made my experience memorable. His attention to detail and positive attitude make all the difference. Kudos to him for his outstanding work !

Positive: Clean;quiet Negative: No microwave. Lack of inclusive amenities. $75 DAILY room deposit PLUS $100 resort fee all paid at check in. Luckily per reviews-I called the hotel to get full clarity on this before my stay.

I took a shower here and the water was an off color. Pretty gross! Beyond that I was charged a $40 a day concierge fee that wasn’t revealed until after I booked. The receptionist explained that it was to recoup money that they lose from third-party sellers. If I was going to pay over $200 a night for a place I would’ve chosen somewhere much nicer.

Really love this hotel. It's old but comfortable and the driftwood lounge is a nice break after a long day of travel. Neighbourhood is a bit sketchy but not too bad.

We came to Portland to attend the PR7s All-Stars vs USA Rugby event at Providence Park and wanted to stay as close as we could, and needed a place that had EV charging, so we decided on the Hotel deLuxe. It was about a 5 minute walk to the stadium, and they had level 1 chargers so win-win for us. When we got there, we walked up the stairs and were promptly greeted. We received our room keys, and told how to get into the garage and where the EV charger were. At this point, I decided to look around and took in the scenery. I felt like we were transported back to a different era. It was very well done. We took the elevator up to our floor and proceeded to our room. It was spacious and comfortable, but couldn't stay long since we had dinner reservations. Skipping to later that night, we decided to go to the Driftwood Room for a nightcap, and were wowed by the dark but comforting interior resonating with other patrons enjoying themselves throughout the bar. We wish we could've stayed longer. We'll definitely be back.

Stayed here for a company holiday party. Immediately upon entering the hotel I was greeted with friendly, smiling staff. Checking in was quick and they were very helpful in recommending certain nearby venues. My room was clean. The king bed was comfy and the sheets soft. The bathroom has seen better days, but it was still clean and the shower had good water pressure. Overall, great experience and I would definitely stay here again.

The room was cozy and comfortable and we were lucky enough to be able to check in almost three hours earlier than the original reservation (thank you, CeCe!). We were able to sleep really well each night and I think it's the first time I've felt genuinely rested in months. Big fan of the coffee in the morning and the swanky lobby- we spent a lot of time just sitting and enjoying the ambiance. Only complaints are the bathroom doorknob fell off the first time we used it, (maintenance immediately addressed that!!) and I do wish housekeeping had come during our stay. (There's just something about fresh, fluffy bedding when you're on a vacation!) Everyone was so kind and we felt so taken care of. I miss it already!

We're Portland locals and have been enjoying the Driftwood Room for many, many years. Decided to take advantage of the year-end discount special on a suite and stayed overnight in the hotel. Overall it was really a positive experience. Excellent customer service from all the staff. The suite was roomy, comfortable and clean. But the furniture is clearly used and dated, and the carpet absolutely needs to be replaced. The Driftwood is still cozy and lovely. But we sure wish they'd revamp their happy hour menu, which doesn't currently offer anything very appetizing. Breakfast at Gracie's was nice although a bit pricey for the offerings. We did park overnight in the garage and did not have any issues. But we always make sure that our car is completely empty, without anything visible inside, and securely locked. Overall, it was a very enjoyable experience, and we will visit again.

The grounds were okay but the entire staff I encountered was unpleasant. I was lied to at check-in that I had a daily credit to use at the bar & restaurant BUT I was still billed the full amount (this was a lie on top of this charged being built into the resort fee as the front desk told me) Upon checkout I also asked for a receipt and I was told I would get it in an email. I called for the receipt twice and finally got it out of them, where I saw more charges. Not great for a 4 star hotel. Wont be back. The $408 stay I paid for came out to $600 after more taxes and fees for their ridiculous charges. Also had to go to CVS to wipe off the nasty, peeling headboard. Not what I want to do during vacation

SERVICE & CHECKIN Cordial & Fast checkin. No tap pay More Dreadful resort fees ($28/night); overpriced for the value, on top of already steep prices. The Bidwell hotel charges a similar fee, but unlike them, this fee is devoid of any additional utility. It's not being used to provide a premium internet baseline either. Early checkin was free. LOBBY, ELEVATOR, CORRIDORS Impressive & immersive experience entering the building. The lobby was beautiful. Ornate, with a sophisticated & exciting vibe-- even more Lavish than the Paramount! The aesthetic throughout the corridors was also lustrous. Nice design details & a heavenly aroma too. ROOM https://youtu.be/A7LlqUnW6o4 A bold, unique, & charming color palette. It has the potential to be overwhelming, but I enjoyed this break from the usual beige-brown hotel spectrum. While my early impression was favorable, the electrical turned out to be a nightmare. It took an effort to find working outlets; lamps were Damaged (couldn't turn off the one in video); bulbs & phone flicker wildly, with or without being touched; high-pitched whines from different equipment. All the visual & audio cues are present for an oversubscribed power system being neglected. Not safe. BED "Upper echelon" feels appropriate for the composition...: Inspiring texture & patterned headboard. Supportive, fluffy, & lengthy feather down pillows. 80/20 blend linens for cloud-soft sheets. And a Simmons beauty Rest Black mattress w/the plush topper. A high quality setup & easily the best pillow+headboard combination this year. BATH Needs maintenance... The tub was heavily chipped & without slip resistant map/surface. Uncomfortable & not safe. TV & ENTERTAINMENT 2 huge 55" LG TVs w/basic programming & chrome cast streaming. unmounted setup so ports are easy to access + you have access to all gestures via the OEM remote. WI-FI & CELL RECEPTION sigh. Unencrypted, bare minimum on throughput, & slow to connect . To add insult to injury: they harvest emails for their mailing list, so prepare a throwaway email before connecting your device. --Performance-- Video streaming - average Online gaming - average Video chatting - average --Nerd Stats-- 8-12 Mbps download 9-12 Mbps upload 0% packet loss 9 ms latency 29 ms jitter FOOD & DRINK DoorDash friendly. Wine served downstairs. Onsite restaurants. Water in room. Tea set, coffee bar, & drink cart for libations. Small mini fridge but these aren't maintained well so you may have to defrost it yourself like I did. NOISE Quiet floors but there was city construction within earshot on my first day. Electrician appliances produced a high pitch noise. VERDICT Some parts of the experience were impressive but its overpriced & felt unsafe due to the electrical infrastructure + shower condition. Not the kind of conditions you'd expect to be charged for. No plans to return or recommend this property in the current condition. 2/5

It's disappointing to see how this property has slid downhill over the past 4 years. The only reason I give it 2 stars is because Gracie's is ,literally, their saving grace. We live 1.5 hours north of Portland. Portland is our "go to" for short staycations. I booked their corner suite. The room had not been cleaned thoroughly and there were large stains in the carpet. We ended up spending over 2 hours dealing with housekeeping who, when they did supposedly "re-clean" the room had to be called again. Not how we wanted to spend our holiday vaca time. We were so disappointed we ended up leaving. Cleaning a room is not rocket science. Stains in the carpet can be scheduled for spot cleaning. This is a no-brainer yet, this is the 2nd time we have had this experience. I'm so disappointed that management doesn't seem to know how to manage this propery that has such amazing potential.

Hidden fees and dusty unmaintained room. This hotel advertised itself as downtown Portland near everything...it was neat NOTHING. Charged us a $65 amenities fee when there were none. Rooms only get refreshed every three days. Our room was dusty and the refrigerator didn't work. Called the front desk and he said he'd have one sent the next day and he didn't. Just disappointing and even more so when I opened my credit card bill to a charge that no one told me I was going to be charged. They should have paid us for dusting the room and cleaning up after ourselves. If we have known about those hidden fees I would have stayed at an air bnb.

Whoa. We're blown away at the catfishing going on at Hotel deLuxe these days. The lobby is beautiful and we love The Driftwood Room lobby bar, but we decided to get a room tonight and could not be more disappointed. The room is in tatters. When I talked to the front desk, they told me they were sorry but that ALL OF THEIR ROOMS LOOKED THAT WAY and there was nothing they could do to rectify the situation. I'm not above staying at a divey motel when that's what I'm getting myself into. But when I pay to stay at a supposedly nice hotel with a fancy lobby for my birthday. I expect SOME level of luxury... hell, even cleanliness... anything to make the night feel special would have been appreciated. So. If staying in Portland. Please know there are many better options in this price range. This is the worst of the "nice" Portland hotels I've experienced.

Found this place by Googling "hotels near the Pittock Mansion" and were pleasantly surprised. We LOVED the historic vibe and the amazing Old Hollywood Glam theme. If I had more time I would've toured every floor to see all the pix...but the huge main pic in the lobby changes often = fun! The rooms are small because it's historical...but ours was lovely, clean, and functional. I was charmed by how the fridge and the safe were built into the bureau = how clever! Bed was super comfy. Little soaps smelled amazing! (Cedar wood cypress; nice touch.) There was no coffee in room, but a lovely selection in the morning lobby, with piped in piano music that was so appropriate and made me actually feel glamorous. The employees Tyler and Cat were over the top fun and helpful, and we enjoyed a DELUXE dinner at Gracie's/a beer from Driftwood, and appreciated their employees Mila and Grace. Steak was fantastic. We got great advice to take a morning walk to check out the Sat morning art market, and it was a real highlight. So enjoyable. We LOVED the dimming lamps, fluffy pillows, TALL shower heads, and great hot water. (From the other reviews, which I didn't see ahead of time, I guess it was recently fixed?) The ONLY concern I had was a warning in the parking garage to "not even leave a stick of gum visible in the car" - which we needed and had no issues. I'd DEFINITELY stay here again! Enjoyable!

I stayed there in October 2019 for a couple of days, and it was one of my best hotel experiences. It was a surprising oasis of beauty and old Hollywood glamour set in downtown Portland. The decor, the bar/restaurant scene, the overall service, everything was classy and i thought if I ever came back to Portland, I would stay there again. Today, I checked the newer reviews, and I am concerned because the newer reviews do not reflect my 2019 experience. Perhaps the hotel has changed hand and the new owners do not care. Based on my previous experience, it will still be the hotel of choice for me to stay in should I come to Portland, and I will then update my experience.

I had to live at the hotel for several weeks and I cannot recommend this place enough. Everyone from the bar to the restaurant and front desk was amazing. They made me feel welcomed and like I had a home while I didn't. I will miss everyone. If you are smart you will stay here! Awesome food, rooms and the service. Just wow!

DO NOT STAY HERE! My car was broken into in the garage associated with the hotel and they don't seem to care. There is no elevator in the garage so moving bags is super fun and there was a homeless person sleeping in the garage stairwell. They also have an amenity fee that they don't mention until check in and happy hour is not advertised properly.

I thought this would be a nice place to stay since my Venture X card has it as part of their "Lifestyle Collection" Stayed there for 3 nights. When arriving at our room the room, there were potato chip crumbs on the floor, and one of the bottles of water was less than full. We addressed the water issue the following day when we were passing by the reception area and they said they would take care of it. Coffee is provided in the lobby, but be careful because it might come with coffee grounds that will make you choke. They never fixed the water bottle situation, and on our day of checkout we reminded the same woman at the front desk. We were carrying our bags out at the time, so when we were done and ready to pick up our receipt, she said "we've taken care of all your charges and youre all set". We assumed we were not going to be charged for the breakfast we had the day before, especially since she did not give me a receipt on our way out. Two days later, I see a charge on my credit card statement and when I called to find out about it, every time I would ask a question, the woman answering would say how I called during checkin and she was busy. In the middle of asking my questions, she just hung up on me. I haven't received my statement of charge, so if you do stay here, make sure to get it before you physically leave the hotel.

They don't secure your vehicle in their garage. My window was shattered and my car damaged. The hotel refused to give me camera footage to help recover my things and hold the person responsible. I contacted them immediately to get help but they refused. What's the point of having cameras and making it look secure if they won't help.

Incredibly helpful and friendly staff! Rooms were small but nice and clean with a comfy bed. The restaurant inside the hotel, Gracie's, was amazing and our server was attentive with spot on recommendations! Neighborhood was kind of sketchy at night but walkable from a lot of things.

This is my favorite hotel in the city, by far! In a city going to ruin, this is a luxurious escape and takes you back in time. We saw the Humphrey Bogart & Lauren Bacall in Key Largo on their rooftop during their old Hollywood movie summer series. That was soo fun! They even had beer and wine for sale up top and those really nice trailer bathrooms at the street level (the movie played on their parking garage across the street) Brunch at Gracie's is not only delicious but a very fancy place for us girls to get dolled up and go when we want to spoil ourselves. Usually we go full glam. It's where you would picture the Gabor sisters going for a champagne or dinner. The Driftwood Lounge reminds me of somewhere the Rat Pack would hang out. It's dark and mysterious and has that old Vegas vibe. You can almost smell Frank Sinatra, Dean Martin & Sammy Davis, Jr's cigars (but you don't because it is smoke free). They make very good Old Fashioned's and have a great happy hour. Covid may have taken that away for awhile - so you may want to call first to make sure they've been allowed to bring it back. I also love to take our glam photos in their lobby. They have a wall with a video screen (framed in mirrored glass like art) that displays old Hollywood movie scenes of famous couples. Their rooms are glamorous. My friend rented one for her birthday and we had champagne upstairs before we all went to dinner at Gracie's. They even have a Marlene Dietrich suite! If you have special occasion coming up or just want an excuse to get really glammed up - Hotel deLuxe is where you want to go. The photos are of some of Hollywood's most famous movie scenes/couples, displayed in their lobby. Gorgeous, right??

Parking was forty dollars. Please pull the syringes out of the former functional fountain on the side of it. And, clean the stairwell on occasion. The shower did not work when the pin pulled up. And, light did not work on side art light that functions as an accent light. This was the upgrade for my reservation done on a third party website I get it. Besides that beautifully done establishment and overall great staff.

Great location, great bar and restaurant! Friendly staff. I would recommond this hotel

They put us in a CLEARLY non functioning room. The pull out bed was held together by duct tape and zip ties (see photos). The bathroom doorknob did not work, leaving my 8 year old crying and banging on the door for help in the middle of the night. The window in the bathroom: a suicide window, opened up fully with no screen or bars on the 8th floor. The coffee pot cord was so short you had to put it on the floor to even use it. They gave us a new room after the horrific first night and promised a credit toward our bill. They did not give us any credit at all toward our first night. They should have compt our first night entirely. It was a $200+ night in a living hell. The only saving caveat, their customer service was on par. With the exception of misleading us to believe that we're going to give us "a good credit" toward our first night, their customer service was not something to be overlooked. Breakfast was delicious but their coffee was horrid. Like drinking razor blades. We will NEVER be going back and would not recommend this hotel to anyone, for any reason.

The entryway is very nice, that where everything started to go downhill. The refreshments and snacks in the lobby were nasty looking. The furniture is old the carpets are stained and everything feels very outdated. Not sure what's really "deluxe" about this hotel. Don't waste your money there better places to stay in Portland

I have stayed here a number of times; by myself, with my husband and once with my mom. Always have received excellent service. A very attentive staff. The rooms are small but very comfortable. It might be my favorite place to stay because of it's unusual but very walkable location. The decor is lush but approachable, and fun. The other added bonus is the Driftwood Lounge tucked into the corner of the lobby. It takes classic lounge to another level; dark, moody, sexy and way cool. I have yet to eat in the dinning room but it looks gorgeous.

Hotel Deluxe Review As a very experienced solo traveler, I had no reason to believe that my stay would be anything but a good experience. Having worked for a major airline, I am well acquainted with hotels inside and out. I should have read the negative reviews more closely. Following are my impressions, of my experience. Pros Location. Being originally from Portland, I knew the layout of the land and wanted to stay centrally located to downtown and the alphabet district. Goose Hollow served that purpose, and there is a Max train two blocks away at Providence Park that serves the airport. Price. I used Airline miles to pay for the room. My receipt indicates that the price paid includes tax and fees. This is not quite true as there are numerous other small change junk taxes and fees such as the " Tourism Assessment," at .87 per night, city/state tax of 3.77 per night based on the "Guest Amenity Fee of $29 per night. (More on junk fees later). Cons Older hotel remodel with a redundant Hollywood theme. Lobby was nice enough and checkin was straight forward. Staff pleasant, fast talking, and a credit card was dinged for $100 plus per night for "incidentals," should I incur them. After arriving at the 6th floor, I was greeted with an overwhelming musty, dusty odor in the hallway, which was dim and a little tired. The room smell was no better, and I regretted not packing my room candle or air freshener. The room itself was just okay. Comfy bed, large TV, and appeared reasonably clean. Oddly, there was no city guide, hotel information or brochures describing anything about the hotel, restaurants or city. There was however, the ubiquitous "personal message" with envelope from the maid, requesting a tip. I made note of the message from management stating that rooms would NOT be refreshed daily, unless you called and specifically requested it during certain hours. There was a broken refrigerator in a cabinet, no coffeemaker (a pet peeve) or drinking glasses. An $8 bottle of water adorned a desk. I supposed we are expected to tip for zero maid service. During my 3 day stay, I never heard or saw a single maid on my floor. There were no rubbish bins to empty trash. There was however a maid cart, which stayed parked outside the elevator, where I guess you could help yourself to fresh towels or soap. It was another oddity of the hotel. I never used the over priced hotel restaurants or bar. In fact I did not use any amenities the hotel states were available. However, this did not stop the Guest amenity fee of $29 per night. Nor was I ever informed at check in what these amenities were or how to go about getting them. Here is a list of the "amenities" sent to me by text from the manager after I complained. Wi-Fi ( complimentary in most hotels) Use of gym/Pelton bikes, MirrorWell and Fit kits ( use of gym for hotel guests are usually complimentary. The other things, I've never heard of.) Bike rentals ( not interested) Car charging station ( no car) Morning coffee station ( the morning of checkout there was no coffee, only a bucket of iced tap water) Fresh fruit in lobby (literally an apple, orange and banana in a basket sitting forlornly on the front desk, which I thought was for decoration. No one offered and I didn't ask.) That's it. $29 plus taxes per night. What became crystal clear was the hotel was nickel and diming guests for things that are complimentary and standard in most hotels. Further, they never tell you at checkin about this poor list of amenities, probably from sheer embarrassment. Overall, the stay was just okay, until check out, where you are hit with extortionist pricing for things never used. Suggestion to hotel. Print a copy of these amenities and provide with the room key. Let the guest know how much this will cost whether they use them or not. Better yet, charge a la carte for these items. Businesses can no longer use the pandemic as an excuse for poor service and gouging the consumer. Personally, I have decided that I will never book another hotel that has any additional fee for items that are traditionally part of the room cost. This practice of charging resort, amenity, spa and other junk fees are illegal in California. Hopefully, the rest of the country will catch up. Booking online may not give you the whole story. Call the hotel directly and ask about junk fees before booking online. In my very limited interaction with hotel staff, I note they were polite. The hotel manager refunded 2 of the 3 nights of "amenity fees," for my "inconvenience." All 3 nights of fees should have been refunded, but I accepted his kindness, and just decided never to book with the hotel again. However, I just had my credit card charged the full amount of the guest amenity fee of $100.92 and an additional charge of $7 for unknown reasons. I have had to dispute the charges with the credit card company and forward the text message from the hotel manager.

We came here for our 12th anniversary from Kansas, opting to stay in proper hotel over an AirBnB for once. Here's what you need to know: 1. This is a *historic* west coast hotel, so rooms are tiny-tiny and amenities are few by modern standards (and we tend to stay at LaQuintas, so take that as you will.) While very tasteful and elegant, most basement Airbnbs we looked at were bigger than these rooms, so prepare yourself. We were staying here a week in the second-to-top tier room and we still ended up upgrading to the top tier room so we had a place to sit besides the bed. While the biggest room is only about the size of a modern motel room, we were much more comfortable. 2. There are no kitchenettes but you do have tiny private bathrooms, which have lovely historically-inspired chrome hardware. Our big room bathroom had multiple large built-in shelves while our small bathroom had a single small shelf, which wasn't ideal for two people for the length of time we were staying. Maybe bring a 3M removable hook if you need to hang anything anywhere beyond above the toilet, under the sink or on the door. 3. I've never spent time in a hotel bar, but we found ourselves going down to the Driftwood a lot on our trip. It's also quite small and can get loud, but it has chill vintage vibes, friendly young bartenders who make good drinks and a small dinner menu if you just don't feel like going out. The hotel restaurant is pricey but it's also worth a visit at least once; we were very happy with the high quality breakfast we had there and the atmosphere is delightfully old Hollywood. 4. You are a 3 minute walk away from the Max train which meant we never needed a car while we were in town except to drive to the beach. Not needing to park is awesome and highly recommended. 5. There's a donut shop near the train station and plenty of good restaurants within 5-10 min walking distance, including a rad boardgame restaurant called Mox, which is open til midnight. Everyone working the hotel was friendly and our experience was quiet, comfortable, relaxing and unique. Just plan on being a little minimalistic and enjoying the history around you!

To me, this place is automatically capped at two stars since they're one of those dishonest hotels that tries to rip you off with hidden horseshit fees at every opportunity. First though, I suppose I can give them credit for having pleasant rooms. Mine seemed roughly as nice as a middle-end chain like a Hampton / Holiday Inn -- comfy bed, nice lighting, effective A/C, and a stylish bathroom. The main points of distinction are 1. some anonymous Hollywood-inspired framed photo hanging on the wall, 2. extra squishy pillows, and 3. the room being bizarrely small. Anyway, onto the horseshit. First, they tack on a "Resort Fee" of $25/night, even though there's no aspect of this hotel fitting that description. When I asked for an explanation, I was told "access to our gym" and "a free daily can of Coke/Sprite"... whoopee. NOT included in that fee are amenities that are common at this class level, such as breakfast (nope) or parking (using their garage runs an extra $30). Add up these three items and you're looking at an extra $75 per day (on top of their ~$200 base price). Even on top of all that, they still try their damnest to sneak in yet more extra charges. You may notice how the front desk staff are in the habit of offering free bottled water; you also notice that when you first check into your room, there are two bottles waiting on the desk. Well, the ones they HAND you are free, but if you drink the ones on the DESK, you get milked out of another $14 (there's no way to know this until checking your bill). Yep, they set fee traps. For anyone who'd rather avoid places that stoop to this nonsense, here are the four Portland hotels under the same corporate umbrella: -Hotel DeLuxe -Hotel Lucia -Dossier Hotel -Sentinel Note that the first two spam Hotwire with deals all the time. If I had to stay in a downtown hotel again, I'd probably go with Hampton Inn -- there's one a half-mile to the east. Although what I actually did after this DeLuxe debacle was switch to the Viking Motel, four miles north. It was more downscale but still decent, came out to just under $100, and parking was free. Portland traffic is modest compared to the other west coast cities, so if you're coming in by car, there's not much need to stay downtown.

Stayed here 10 days or so ago and the experience was underwhelming, but that's just where this story starts. The rooms are tiny. The gym is pointless. There is no legitimate place to work. All of that combined would constitute a 2 star experience (a resort fee? Really?). However, I made the mistake of leaving my credit card there. I stopped by last week only to hear that no one that works there other than the guy at the front desk is available to get my card out of the accountants office and that "everyone has Covid". I just called, same dude answered, four days later "everyone has Covid". So there's literally no one in charge to unlock a desk and get my credit card. I'm sorry but this is clearly symbolic of much deeper issues.

Last weekend I stayed here for two nights, first night was good, second night we found a bed bug on our blanket at like 11pm (room 706). I appreciate the staff for helping us change the room into an upgraded suite in a different part of the hotel but I also couldn't really enjoy it as never dealing with bed bugs before I spent the whole rest of the night obsessively searching on my phone for what to do. So We were blow drying everything we brought one by one and left early the next day to go to a laundromat:( Next day we checked out they asked how was our say and we said "it was okay:/" and they gave free parking for the second night, didn't charge us our amenity fee, and $50 off our food bill in the restaurant. Okay now that I got home I didn't realize all the extra work I had to do to prevent an infestation. I'll attach my email of all the details I sent to the staff to get a refund, because of course everywhere you read they suggest you demand a refund and I'm a non confrontational person but after spending the last week in constant paranoia I felt like DAMN I did not deserve this I talked to the staff member Hannah today (one week since check out) and she said she couldn't do anything about the room rate after it's been closed but she said we got about $170 off in compensation. She also stated the day we checked out an exterminator came and checked the room at 7:30am and the room was cleared and no signs of bed bugs. I really really wish they told me that sooner of the day we checked out because they would have known by then and I would have had so much peace of mind!!! I feel a little better now knowing there wasn't an infestation in the room but I really wish I was followed up with sooner and was notified of those results. Overall staff was nice and the rooms are small and outdated but bed was comfy. Hotel lobby was smaller than expected. Probably would not stay here again.

Nice hotel and location. Hidden guest amenity fee is $30. I asked what amenities and they said water and coffee in the morning. I write reviews when places act dishonest because that is the only way to make it stop.

don't overpay for this manky motel experience drop the outdated and irrelevant "Hollywood Glamour" near fraudulent marketing. it's a subpar motel experience that reeks of weed smoke if stained carpeting, dirty furniture, broken lamps, moldy bathroom ceiling, non functional ice maker, empty everything in the lobby that you paid extra for, is what you want, then stay there Don't get played.

My boyfriend and I stayed here for two nights while attending a wedding. While we had everything we needed, it's really in the details for me, and for example, the headboard was very badly scratched on one side and had peeling pleather left and right. Another note, the comforter was in between two sheets as opposed to a duvet cover, and there was no fitted sheet on the bed. With that said, the vibe of the hotel was very pleasant, quiet and romantically themed as a classic European theater style. There's a very nice seating area with complementary coffee tea and water as well as some flavored syrups. The staff was friendly but not overly pushy with small talk and grabbed some extra towels for our room on request. Parking is $40 a night, I recommend smart park down the street, we paid $12 a night there but it's a sketchy block so don't walk alone! Overall our stay was pretty nice but I wouldn't say 5 stars. It's in a pretty high traffic area with a bunch of cool spots around, but no crazy noises late into the night.

I stayed at the De Lux for a week recently. The hotel as a whole is a nice property, well-maintained and with decent service. I have removed stars specifically as there is currently no room service offered and they only service your room every three days. I assume these shortfalls are because of the general labor shortage the country is currently experiencing - but it puts a bit of a crimp in one's experience regardless. The hotel does have a restaurant that offers a nice breakfast and the Driftwood Room offers dinner - in a very dim and tight setting. Overall not a bad place to park oneself when visiting Portland, a city that is not what it once was. But the De Lux needs to stretch itself a bit and offer what is standard at any other property - daily room cleanings and room service, before it can be considered anything other than, "meh."

Overall pretty mid. We chose this location for proximity to someone we know in Portland. (Stay: December 2023) BOOKING/CHECK-IN: I wasn't part of the booking process but I stayed with my elderly parents. The room apparently was advertised as a triple. We walk in and there is one bedroom with a full/maybe-queen-size bed, and a couch. I guessed (correctly) that the space for the third person is the pull-out couch. My parents were surprised that the pull-out wasn't already prepared. We had to move furniture around and set it up ourselves. There was no extra bedding/sheets so we had to ask the front desk for sheets and a pillow. The pull-out was... not great. Saw another review with photos of zipties and duct tape holding it together. Ours was thankfully not that bad but it definitely wasn't much better. The mattress (since we didn't have it already prepared) was stained and generally a little gross. The area behind/underneath the pull out was certainly not cleaned recently. There was a pretty intense dip in the middle and the first night I had a hard time sleeping since it was uncomfortable. We asked for a third room card as we were 3 people staying in the room. We only got 2, which ended up not being an issue since we were all together the whole visit but still a mild annoyance that they could not provide us with 3 cards despite being advertised as a room for 3 people. TEMPERATURE/ELECTRIC/WIFI: Wifi spotty, unsecured. Was generally fine but glad I didn't have to do any work here. There is a thermostat that claims it's pretty toasty but in reality it is very cold, even to my parents who tend to keep the thermostat low in winter. The lights flicker and one of the lamps straight up doesn't work, even after checking it was plugged in and the plug did work. BATHROOM: The bathroom is attached to the bedroom and does not lock from the inside. Having to walk through the bedroom to access it means if you were staying on the pull-out couch you'd have to bother whoever is trying to sleep in the bedroom. There is no blower, but there is a window... but the window does not open. The bathtub has a weird valley running in the middle of it, meaning the floor of the tub is not flat and feels unsafe to stand in especially with water/soap causing a more slippery surface. The shower drain does not drain very well. I was definitely concerned about my elderly parents using the tub/shower. Heck, I myself was worried! ACCESSIBILITY: The hotel has stairs first thing and no visible elevator/ramp to get in once you have entered the doors. Edit: On our way out I saw a small sign that indicated there was an accessible ramp or elevator of some sort to get into the lobby, but it was not obvious and you'd have to get someone from inside to let you into the accessible door. No bars in the bathroom to hang on to - of course no bars in the slippery and not-flat tub either. RESTAURANTS: There are two restaurants (that are essentially the same): Driftwood and Gracie's. Driftwood Room is more of a dinner/bar place. My parents said it was nice but crowded. Both places are popular as there were always people coming just for the restaurants. Gracie's was fine, but also busy. The front desk recommended making a reservation and they were right. OTHER: Other reviews also mentioned a resort fee and other fees. I was not the one paying so I didn't see the bill but my parents definitely complained about all the unexpected extra fees that certainly didn't make sense given the state of the room. Overall if you're looking for a place to stay in Portland, I don't think this is it, unless you specifically want this location. It was a relatively walkable distance to the downtown area and for us, very nearby the folks we were visiting. I saw another review that said this hotel was "catfishing" and I would have to agree.

When hot water disappeared and they had to move 70 people to 5 different hotels, their attitude was awful. They broke up families and put them in different hotels. They made a great, happy event a nightmare. I would never come back and I would not recommend it. They could have handled it differently. ‍

The only complaint I have has to do with the parking garage and the fact I saw a homeless guy literally casing my car and watching the entrance/exit, waiting for me to leave (see pic). I hid around the corner instead of exiting the ramp, so he went to to investigate. On seeing me, knowing he was caught, he gave up. The hotel, when I told them what happened, immediately contacted security, which was great. It's just sad that Portland has gotten to this point. I will not be returning any time soon until they can get this under control. Which is sad because the hotel was excellent; Room: I got the cheapest room they have and while it didn't have much of a view nor was spacious, it was everything I could want. Quiet, comfortable, and a more than adequate private bath. Service: Everyone was wonderfully friendly and yet professional Building: It looks all but brand new, kept up to date and in perfect order

I've stayed at this hotel on business many times in the past. I made reservations 2 weeks ago for 8/2 for 1 night with our corporate travel site. Due to a change in my business trip I had to cancel on Monday 7/31, which I did through corporate travel and it was accepted, I have an email confirmation. Then today I'm billed $197 from the hotel, and find out they have a 5 day cancellation time limit. In all my business travel for 35+ years in Seattle I've never had a 5 day cancellation policy. Our corporate travel people called the hotel to get a reversal and the hotel denied backing out the payment. They've lost my business and I will never recommend them to anyone. In have a regular business group , clientele in Portland and Seattle and I'll pass this along. The hotel must have a reason for 5 days notice, I have no idea why.

This hotel is a scammer's paradise, and you shouldn't attend, period. The people who wrote decent reviews are either (1) hotel employees, (2) have lived in poor conditions for their lives, or (3) are so rich that they have lost any sense of what a proper hotel offers. First, READ YOUR BILL. The room charge does not include (1) Oregon taxes or (2) their ridiculous "amenity" fee: $25/person/day for free WiFi, bottled water at checkout, and assorted fruit. That is it. Basically, apply a 1.5x multiplier to your room charge, because that's what DeLuxe will charge you. (Side note: this is likely a deceptive practice that could run afoul of Oregon consumer disclosure laws. And it's a nice lawsuit for anyone who's game). Second, amenities DO NOT INCLUDE ROOM SERVICE OR HOUSEKEEPING. There is no housekeeping for the first three days, PERIOD. They will not clean your room, nor dump your trash, nor replace your sheets - not even if you request it - unless you stay for three days (and incur at least a $75/person amenity fee). Third, THE HOTEL SUCKS. There is NOTHING nostalgic about a decaying apartment complex that was converted into a hotel. The rooms are tiny, the carpet is dated and yucky, the bathrooms don't have vents (huge mold problem). The advertising presents this hotel as some sexy Hollywood paradise. It's just that - all glam on the outside, but absolute trash on the inside. Don't go, unless you have plenty of money to blow. You've been warned.

If I could give this hotel 0 stars I would . Upon arrival they couldn't find my reservation so it took an hour and a half to get to my room. With thin that hour and 11:30pm (which they said the gates were closed) my car was vandalized. They didn't do Anything but send me to a non emergency 911 line and they never answered ! It was also dried blood stains on my bed spread. I still have yet to receive camera footage and I'm very upset because I.gave them time to release it to me.

I don't normally post on hotels but here I had no choice. I did my research and got nothing but good reviews about this establishment. Why I am adding the post! I think the night including parking was about 400.00 all in, cost was on the high side for the quality, room and hotel, but still worth it. What wasn't worth it? Valet parking was do it yourself, now before you say snob that is not it. You have to park in a parking lot across the street. This garage did not give me the warm and fuzzy, meaning it looked like it wasn't secure, broken glass etc, perhaps zero security. Anyway when we checked out there had been various cars broken into overnight. For me the rub is, if you sell yourself as a quality hotel, then one would think they would be protecting their guests vehicles. There are signs leave valuables at your own risk. But again when you spend that kind of money at a quality hotel you should not have to worry about your vehicle. I got zero sleep worry about the car, silly me. Even worse I pulled around to the lobby, loading up the car and if front of me were some poor vacationers from Alberta, Canada who had their car broken into and valuables stolen. What does that say if you are visiting and new country. Welcome to the USA stay in a very nice hotel but park at your own risk, sad. I did not talk to the hotel, but a upscale hotel in my mind shouldn't have the park at your own risk attitude. Regardless the hotel was beautiful, the movie theme very nice and the bar is super cool with excellent drinks and service. Both are worth a visit but without a vehicle. Hopefully the hotel adds a comment on security and perhaps are addressing the issue or it was bad timing on my part. Take care and stay safe.

Spent just one night here on our way further south, but we had a terrific experience. Very affordable for a downtown hotel, excellent service at the door (we had three bikes we needed to store for the night, the person staffing the door rushed right out to help unload and move them inside), a cool and pleasant lobby, and a spacious room with large windows. In-room coffee and tea making supplies and equipment, too. The bathroom was TINY, but altogether a lovely stay in a lovely room. Also an easy walk to at least a dozen well-rated restaurants. (The in-house restaurant is also highly rated, but were fully booked so can't speak to the quality there.) I would definitely stay there again.

This hotel has so much potential. Charming decor and friendly front desk. This was my second stay - first time for fun and second time for business. This time I found in the morning that my shower was broken (sprayed from the pull-up knob to the ceiling) leaving a small tub to try to wash my hair. I told the front desk at check out and also responded to a text supposedly from management soliciting feedback, but neither acknowleged that it's kind of a big deal to be able to get ready in the morning. The bathroom window was loud with street noise and leaked cold air, so that door stayed closed for sleeping and was frigid for morning. Both the bar and restaurant were very slow (10 mins to find anyone working at the restaurant). So would say it's a bad choice for business travel, but still charming for a couple's night when you don't have to get ready or be anywhere.

I sent an email to general manager to share my concern but not respond after 3 days . Rude staff ,not welcoming ,not communicative and literally no one care at that hotel . 4 star hotel doent have blow dryer even after asking 2 times no one even did care. When i booked at beginning decided to extend since my plan had changed but i was being told i have to do it online .i am as 1 person same room they charge 2 times amenity

High Tea for three! It was supposed to be four but you know that one friend who shows up an hour late, if they show up? Thankfully the deLuxe was a lot nicer about it than we were but the deLuxe has some serious class. From start to finish that is what we got which was lovely. I have had high tea served many times over the years. I've had some amazing experiences and some not so great ones. This was right in the middle with highs and lows. Its hard not to feel fancy when you walk into the deLuxe though I will confess than the door guys were off on their game today. They even seemed bothered to TRY and get to the door though they did say hi...ummm thanks! It was just weird going in and out since normally they are very much ON IT. We waited for our delinquent friend and gave up when she was 20 minutes and counting late with no word. Our server was amazing though. The tea itself was not great - I chose the White Yunnan Silver Tip but it just really was not great and had a sore note I was not expecting. I tried to add sugar which I normally do not need but that did not help. The glass of champagne was lovely and had that perfect balance of dry and sweet. And then there were snacks! All of the snacks! Salmon lox and remoulade on rye bread, Ham and grain mustard aioli on white bread, Cucumber and dill aioli on white bread, Cranberry pecan chicken salad on wheat bread, Garden vegetable cream cheese on white bread, plain & lemon-currant scones with clotted cream and raspberry jam, lemon curd tartlets with blueberries, chocolate cups, raspberry thumbprint cookies and Victorian sponge cake. Even with the champagne and the lovely food it really seemed a bit pricey. I get it - you are at the deLuxe but I have actually felt way fancier at other places and received waaaaaaaay more for waaaay less. With that said though I can hardly regret having had the tea experience here and I do recommend it at least once...just chose a different tea.

Car Broken into -In hotel parking-"THIS HAPPENS ALL THE TIME" I am a loyalist and have enjoyed the Deluxe for years....yet, it has taken months for me to recover from my stay in Sept 22. A couple from Seattle had their car broken into in the "paid-for security parking". i offered my condolences as they shortened their stay. Two days later, i too had my car broken into and cleaned out. The Deluxe offered No Bell Staff, No Valet, No security in the paid-for parking, one security camera at the exit of the parking structure, indifferent staff-when i reported the burglary, the front desk clerk announced to all with a cavalier toss of the head, "oh, this happens all the time." My retort, "you should have a sign on the front door- in addition to historic lodging, you may expect, indifferent staff, no security, robbery, theft and all manner of mayhem. Enjoy your stay."

Not sure how this is considered a 4 star hotel. Hotel Deluxe, formerly the Mallory Hotel, has not really changed since it's former days. Some of their suites have been nicely updated, but most of the rooms seem like they were thrown together on a whim. Overall, the hotel feels dated and tired. The hallway carpets worn, elevator dirty. The staff is nice, but unprofessional. There is no house cleaning for the first three days of your stay, no bell hop or concierge. The bar, the Driftwood, is very cool and classic. The location is great, just outside of downtown near the Timbers stadium. It should be a three star hotel at the very most.

Massive MASSIVE props to this hotel (that has been my home away from home for the last four years). Today, me: Crazy CRAZY awful travel day after the internet fail, get to the hotel six hours before check in time. Obviously, to ask to be checked in this early is insane. I do it anyway. Hotel de Luxe: Totally tries to get me in as soon as possible, can't (because first off it's ridiculous for me to even ask for this AND they are being so accomodating to all the guests that have had travel trouble too). The reception area was a madhouse. They kept cool, clam and collected. They served and treated everyone politley and attentively. I finally had to leave for an appointment after waiting four hours killing time walking around and then coming back and asking if I could get into to the room yet to no avail. Returned at 9pm and was immediately given my key with huge apologies for the delay (again, MY bad, not theirs) get up to my beautiful room and there's a bottle of wine and a welcome note from the staff---a totally unnecessary and supremely kind gesture. I have loved this hotel for years, I come to Portland four or five times a year always stay here and will never stay anywhere else. Needed to write this review immediately before even unpacking my bag. I will now do that, and have a glass of the complimentary wine they gave me. Classy, professional, top notch. As ever. Thank you Hotel de Luxe, home away from home.

My wife, who has stage four intestinal cancer, and I, reserved a room for Tuesday, September 19, 2023 to visit with her oncologist at OHSU on the following day. The rule of the hotel deDeluxe required cancellation at least one day before or lose your payment. Understood, and no problem. But on the morning of the reservation we both tested positive for Covid and I called the hotel and asked to reschedule until two weeks. They refused and kept my advanced payment even though common sense would require that quarantine was appropriate a rescheduled reservation should be available. They refused. So Hotel deLuxe is anything but deLuxe. But gotcha and greed prevailed and they did even what Motel 6 would not have done. This is no longer a class hotel.

Some of my past co-workers have left some less than savory reviews for Hotel deLuxe but I really loved my stay in this small-yet-chic hotel in a great part of Portland. Checking in was a simple process thanks to the friendly help at the front desk, Madison. She was chatty while processing my reservation and instantly made me feel welcome and after a few hours on a crowded plane, it was appreciated. My room was on the fifth floor and the radio was subtly playing old-timey music when I walked through the front door. That was creepy as s#it so I shut that sucker off for the rest of my stay. Though not big, the room itself was cozy, the bed was comfortable, the shower was stellar, and the air condition kept my surroundings nice and chilly, just the way I like it. Proximity to just about everything (by foot or rideshare) made this location great but I'm truly bummed that I didn't have a chance to try the hotel's beer garden across the street from the front door. It looked awesome and will be a sure stop on my next trip to Portland.

Unacceptable Stay and Unprofessional Treatment.. I'm extremely disappointed and frustrated with my recent stay at Hotel Deluxe from 05/24/24 to 05/25/24. Despite booking a deluxe room a month in advance, our experience was marred by multiple issues and unprofessional treatment by the staff.Firstly, the room was tiny and not up to the expected standards of cleanliness. We didn't even receive basic amenities like soap for the bathroom. Moreover, the shower only had cold water due to hot water troubles, which we were informed about in an unprofessional manner by a janitor banging on our door at 11 am.To make matters worse, we were abruptly kicked out of the hotel due to maintenance issues without being told where we would be relocated or offered any assistance. We were not even offered a Lyft ride, which we later found out we were entitled to. The staff seemed smug and unapologetic about the whole ordeal, which added to our frustration.Despite paying for two nights, we were forced to leave without any compensation or even a waived parking fee. The lack of empathy and professionalism from the staff was appalling, and we felt disrespected and displaced.I would not recommend Hotel Deluxe to anyone until they improve their customer service, amenities, and communication. A hotel's primary responsibility is to provide a comfortable and safe stay, which Hotel Deluxe failed to do.

Old world Hollywood glamour and a modern boutique hotel that does cool activities like a summer pop-up - called The 19th Hole (a combination miniature golf & beer garden). Whether you want to attend a proper British style high tea or play life-sized games as you drink brews and Noah on food truck snacks, Hotel deLuxe has something for everyone. There's even an old school bar that features talented mixologists in the 30s style dark and moody lobby bar. For those who want to have a small wedding or corporate event, they also have comfortably sized conference there is also event space (the largest can hold up to 60 theater style). There is also a convenient parking garage across the street #hoteldeluxe rocks!