Hotel Dubrovnik Palace

The first thing I have to say is that the staff here is wonderful. They may be a little shy at first (as is typical in the Balkans), but they are extremely friendly if you are friendly to them. They were always attentive to our needs, and the woman who welcomed us to the restaurant even remembered our names and room number every single time. We truly felt welcome and at home here. Secondly, all of the hotel’s amenities are perfectly fine. The views are wonderful, and it’s easy to reach the Old Town via public transportation. It was nice not to be in the heavily touristic Old Town and instead have the chance to explore parts of the city that most visitors never see. The sea views are spectacular, and I highly recommend going to dinner early to get a seat outside so you can enjoy the beautiful sunset. I noticed that some other guests complained about the “luxury level” of the hotel, but in my opinion, the problem lies with the guests, not the hotel. These overly demanding visitors could use an attitude adjustment! All in all, I highly recommend this place.

If “five stars” had a platinum level, Palace Hotel Dubrovnik would have it. From the moment we arrived (late and hungry), the staff swooped in, bags vanished into our rooms, and food magically appeared—even after 10pm! Special shout-out to the hilarious and ever-smiling maître d’ Marijana, who greeted us by name and brought warmth and humour to every mealtime. HR deserves a serious pat on the back for hiring her—she’s a real asset to the hotel. Breakfasts were fresh and abundant—you could have lived on pastries alone, but the eggs and fruit were so good we almost considered becoming morning people. Half-board is a savvy choice: we explored all day, then returned to feasts featuring everything from calamari to swordfish. The private beach and pools were perfect for relaxing, or, if you’re a bit more adventurous, you can try scuba diving—my children had the best time exploring the Adriatic seabed and making friends with the fishes. The location is ideal, with taxis on tap and a bus stop to the Old Town right outside. Whether you need suncream or souvenirs, this place has a shop for it. Even better, the Croatian prime minister was staying at the hotel at the same time as us—so you know it’s a popular spot for VIPs! All in all, we left full, relaxed, a shade browner, and with a few new family in-jokes thanks to the staff’s sense of humour and genuine kindness. Highly recommended!

Based on your specific feedback, here is a detailed and balanced review of the Hotel Dubrovnik Palace. Hotel Name: Hotel Dubrovnik Palace Overall Rating: ★★★☆☆ (3/5) My recent stay at Hotel Dubrovnik Palace was a bit of a contradiction. While the location and the staff are truly exceptional, several aspects, particularly for a five-star hotel, were a letdown. Rooms: ★★★☆☆ The rooms, in my opinion, are not what I would classify as a typical five-star standard. They are more in line with a good four-star hotel. While clean and comfortable, they lack the luxurious feel and amenities that one expects at this price point. However, I must give credit where it's due: the view from the room was nothing short of spectacular. Waking up to the beautiful seascape and watching the sun set over the islands was a truly unforgettable experience, and for that alone, it's worth it. Food: ★★★☆☆ The food was just okay. As a celiac, I found the options to be quite limited, though I could find enough to eat. The breakfast was decent, but I've had better and more varied selections at other three- and four-star hotels. Considering the hotel's five-star status, I expected a more diverse and high-quality culinary experience. Staff: ★★★★★ The staff deserve a special mention. They were incredibly friendly and helpful throughout my stay. Their service was genuinely five-star, and they went out of their way to make me feel welcome. I give them a perfect score for their professionalism and warmth. Pool & Spa: ★★★★☆ The swimming pool area is a definite plus, with a nice pool bar that creates a relaxing atmosphere. I particularly enjoyed the indoor pool and spa, which were excellent and provided a serene escape. Accessibility Concerns: This was a major issue for me and a significant disappointment for a hotel of this caliber. The outdoor areas, especially around the pool and leading to the sea, have slippery stone paths and broken pebbles. It made me very concerned for my own safety and left me feeling like it wasn't a safe environment. I had hoped to bring my mother here on a future trip, but the lack of accessibility for people with mobility challenges to the beach and main pool areas makes that impossible. I was under the impression that five-star hotels should be more accommodating and diverse in their offerings. Entertainment & Value: The live music was a nice touch in the evenings, adding a pleasant backdrop to the stunning views. On a general note about the location, while the food outside is better, be prepared—Dubrovnik is a very expensive city for dining. Overall Impression: In summary, while the breathtaking views and outstanding staff make for a pleasant stay, the hotel falls short of its five-star rating in key areas like room quality, dining, and, most importantly, accessibility. It's a safe and beautiful place to stay, but the price tag feels disproportionate to the overall quality of the experience.

We were not planning on staying here, but one week before our trip the hotel we were staying at said that we couldn’t stay there anymore because of a wedding. The other hotel was right in city center, so we were initially very bummed….||Then we arrived at Hotel Dubrovnik Palace and our mind completely changed. It is a resort feel that is private. It has many different shops and restaurants. We loved the pool and pool bar as well as the access to the beach. They have tons of chairs outside between the beach and pool! The service overall was wonderful. We ended up getting Ubers instead of using the buses, but it seemed like the buses were easy to get on. ||Room: our room was the largest we stayed at in Croatia and the biggest bed. It was a real king sized bed vs California king. The only thing we would have liked different with the room was better AC. ||The reason I’m giving it a 4 star is because some parts of the hotel could still be updated. ||We would 10000% stay here again

For such a big hotel I was pleasantly surprised by how chill and quiet the pools were. You have access to all the amenities you could wish for. Had no problems with feeling excluded by not being a VIP. Did not miss the airco in the elevators, temperature was fine. My only notes are that although very friendly, the waiting staff during breakfast and at the pool bar could have showed a little more initiative with taking our orders. And the prices for drinks and food are too high for my liking. €5,50 for a coke (if I’m not mistaken).

Beautiful location and very nice pool and beach area. What’s best with the hotel. Rooms are fine with great sea view and balcony. The rest is not to the same standard though. The decor is very corporate and totally blend. Equipment in the room is dated. No coffee machine. Small TV. Breakfast is very average at best and below the standard of the hotel with focus on quantity rather than quality. Service is polite but not forthcoming and not many smiles. This is a hotel for tour or corporate groups. Overall, overpriced for what it is and not recommended if looking for something distinctive or with a personal touch.

Absolutely loved our stay at this hotel! The views were breathtaking, and the family rooms were incredibly spacious, comfortable, and thoughtfully designed. The staff was warm, welcoming, and always happy to help. We felt truly taken care of throughout our visit. Highly recommend this hotel to anyone looking for a relaxing and memorable stay. Thank you for a fantastic experience!

The location is absolutely fantastic, with a lovely beach and pool area — truly postcard-perfect. Unfortunately, the charm ends there. The staff seem to have mastered the art of polite indifference, offering service that’s as cold as the juice at breakfast (which, by the way, isn’t worth waking up for). The attitude towards guests varies wildly — perhaps there’s a secret VIP list we weren’t on? Speaking of VIPs, there’s a mysterious “VIP area” by the pool, which no one bothered to explain. Apparently, beach chairs now require reservations — how delightfully inconvenient. As for dining, unless you’re eager to pay fine-dining prices for snack-bar quality, you’d best head elsewhere. The hotel is clinging to its 4-star rating by the skin of its outdated curtains. A serious renovation is long overdue if it wishes to remain in that category. Luckily, there’s a convenient bus to the old town — a welcome escape from the service standards here. In short: stellar location, forgettable experience. If you value service as much as scenery, you might want to look elsewhere. Reception service was truly unforgettable — not in a good way. The front desk staff had all the warmth and charm of an ice block. Friendly smiles must be optional here, and basic courtesy seems to be on vacation, too.