Hotel El Roblar
Hotel · Ojai ·

Hotel El Roblar

Hotel · Ojai ·

Elegant Spanish Revival hotel with chic rooms, pool, and bar

Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null
Hotel El Roblar by null

Information

122 E Ojai Ave, Ojai, CA 93023 Get directions

Information

Static Map

122 E Ojai Ave, Ojai, CA 93023 Get directions

+1 805 322 0525
theroblar.com
@theroblar

Features

wifi
Tap to pay

Last updated

Dec 11, 2025

Powered By

You might also like

Terms of Use • Privacy Policy • Cookie Policy
 © 2025 Postcard Technologies, Inc.
@vogue
3,554 Postcards · 1,003 Cities

How Ojai Became America’s New Culinary Hotspot | Vogue

"Resurrected in loving Spanish Colonial detail after the 2017 Thomas Fire by a team of four men with obsessively good taste and unstinting work ethic, this former health retreat now reads like a Wes Anderson–level tribute to old California style: cedar‑fragrant hallways, a toasty lobby fireplace, and 50 no‑two‑alike rooms filled with curios scrounged from local estate sales. Partner Jeremy McBride’s kid‑in‑a‑candy‑shop energy animates the lobby as he toggles between triaging maintenance and greeting guests." - Lauren Mechling

https://www.vogue.com/article/ojai-california-culinary-hotspot
Hotel El Roblar
@afar
25,132 Postcards · 3,700 Cities

Historic Hotels Are Reopening Across California - AFAR

"Built in 1919 and later reborn as the Oaks at Ojai, this storied Mission Revival hotel sat dark on Ojai Avenue after the Thomas Fire in 2017 until hotelier Eric Goode and designer Ramin Shamshiri bought it in 2019 and spent six years restoring Mission Revival details — stucco exteriors, Mediterranean fountains, hand-painted tiles, and red-tiled roofs — while reshaping courtyards into gardens and walking paths. Reopening this summer, the property now has 50 rooms split between the main building, garden bungalows, and the eight-room Sycamore House, and offers lively food and drink venues: Condor Bar with wood-fire Santa Maria barbecue and a Mexican-influenced menu plus craft cocktails, La Cocina serving all-day brunch, Snug Bar shifting from morning coffee to late-night cocktails, and a moody lobby bar where you can cool off with a classic margarita; walk by on a Friday night and you can hear voices carrying down Ojai Avenue again." - Jackie Bryant

https://www.afar.com/magazine/historic-hotels-are-reopening-across-california
Hotel El Roblar
@vogue
3,554 Postcards · 1,003 Cities

This Charming New Hotel in Ojai Captures the City’s Enduring Mystique | Vogue

"Fresh off a six-year renovation that took a 105-year-old building down to the studs, this 42-room retreat has already become an energy vortex of its own—so popular it’s hard to snag a room or even a seat in the lobby bar. Grand Spanish Mission Revival architecture and a prime perch on Ojai Avenue set the tone, while every inch feels handmade and historically rooted: a stacked-stone fireplace rebuilt as an exact replica of the original anchors the lobby, a mural by Stefano Castronovo traces the valley’s natural history, archival photos line the halls, and Monterrey-style furniture and vintage art sourced from local estate sales mingle with Mexican-style chaise lounges by the pool and gardens of local stone and flowering plants. The personal touch continues in the rooms with hand-painted terracotta tiles from Mexico, fluffy bespoke bathrobes, and custom embroidered Pendleton blankets; most rooms in the main building have private patios, while bungalows add secluded garden terraces, kiva fireplaces, and minibars stocked with fresh local oranges and old-school metal juice presses. With two resident Aldabra tortoises from the nearby Turtle Conservancy and a buzzy lobby and Condor Bar that keep both visitors and locals lingering, the whole place channels Ojai’s mission-era charm and a deeply local sensibility." - Christina Pérez

https://www.vogue.com/article/hotel-el-roblar-ojai-california
Hotel El Roblar
@eater
390,870 Postcards · 10,986 Cities

Historic Ojai Hotel Debuts Two Chic Restaurants and a Bar by the Little Dom’s Crew | Eater LA

"Newly refurbished and home to an elegant pool, chic boutique rooms, and a stunning design that pays tribute to Spanish Revival architecture, this historic two-acre property first opened in 1919, later operated for decades as the Oaks at Ojai, and was reborn under new ownership after the 2017 Thomas Fire. Dining and drinks are a main draw, with the Condor Bar, daytime restaurant La Cocina, and the lobby’s Snug Bar at the heart of the operation, shaped by co-owners with food and beverage led in collaboration with Warner Ebbink and chef Brandon Boudet." - Mona Holmes

https://la.eater.com/restaurant-openings/291571/hotel-el-roblar-condor-bar-la-cocina-restaurant-opening-ojai-ventura-county-santa-barbara
Hotel El Roblar
@cntraveler
40,925 Postcards · 5,494 Cities

The Most Exciting Hotel Openings of Summer 2025 | Condé Nast Traveler

"Established in 1919, Ojai’s longest-standing hotel is getting a new lease on life: after decades as an all-inclusive, adults-only spa, it closed following the 2017 Thomas Fire and now returns under a new team (Eric Goode, Ramin Shamshiri, Jeremy McBride, and Warner Ebbink) with its Spanish Revival bones intact—think a Mission-style arched entry, stone fireplaces, and Monterey furniture—across 50 rooms centered on a lovely walled garden and serene pool. We’re especially keen on the three dining outlets by chef Brandon Boudet of Little Dom’s: Condor Bar for modern Mexican, an intimate lobby Snug Bar, and a guests-only café for breakfast and lunch. For maximum Ojai vibes, we’ll be booking a terrace room to catch those famed “pink moment” sunsets steps from health-food cafés and crystal shops with Topatopa views." - Todd Plummer

https://www.cntraveler.com/story/the-most-exciting-hotel-openings-of-summer-2025
Hotel El Roblar

markymarc6661

Google
Wow. I haven’t been so blown away by a hotel in a long time. This place is truly special. Me and my boyfriend just stayed for two nights and we want to make this a monthly place to come and stay. The rooms are so beautifully designed with a warm and cozy feeling. The staff is next level being incredibly accommodating and personable. They made us feel like we were family and no request was ignored. Now the food, omg the food is amazing. The Baja fish taco to the breakfast burrito and the duck for dinner was just incredible. Please come visit this amazing hotel you won’t be disappointed. Btw no kids was amazing and allowed for a romantic weekend :)

Cassandra C.

Google
This place was an absolute oasis, the perfect getaway for two from the busyness and claustrophobia of LA. Nestled right on the Strip in Ojai, the location couldn’t be more ideal. You’re steps away from incredible shops, cozy bars, and all that Ojai has to offer. That said, the hotel’s own Snug Bar and Condor Bar were so exceptional that you barely need to leave the property. The Snug Bar had such an intimate, fun energy! full of people who made you feel like you were at a friend’s house, but in the most elevated, stylish way. The Condor Bar was equally impressive; I’m still drooling over the beef cheek tacos! The rooms were beautifully designed, every detail felt thoughtful. We loved having our own patio where we enjoyed morning coffees, and the continental breakfast at the restaurant was the perfect start to each day. The pool area is absolutely stunning, and the entire property has this effortless California ranch meets Spanish chic aesthetic. Everywhere you look, it’s just so beautiful and serene. From the décor to the food to the two adorable tortoises on site, everything about this hotel felt intentional and charming. They truly thought of every detail to create a little slice of paradise. I can’t wait to come back!

Lisa K.

Google
We have been a few times now and the place is just magical. The design is a masterclass in dark sultry lighting and California cool comfort. The bar is dreamy with amazing crafted cocktails, get "The Best Friend" you will not be sorry ! The staff is excellent and enthusiastic. They set us up on a "Johnny Cash Ranch House Tour" that was so fun for a day excursion, we loved it !! The hotel is right in the heart of Ojai which is a lot of fun to just walk right out to a bakery or a movie. The whole experience was absolutely charming we can not wait to go back !!

Gudrun S.

Google
The staff at the Hotel El Roblar made me believe that great service still exists! Every single staff member was truly wonderful. Ruby at the front desk went above and beyond to make us feel welcomed and comfortable. Ojai is a beautiful quiet retreat and the Hotel El Roblar is exactly what we needed as a break from the hustle and bustle of every day life. I recommend the Bungalow suites as A MUST book if you stay here.

KathyB277

Google
We had dinner at El Condor Bar to celebrate my son’s birthday. It was perfect in every way! We had a very nice waitress, Emma, who made us feel right at home, attending to our every whim and making timely menu suggestions. The food was fairly priced and very creative — I had a delicious melon and heirloom tomato salad, for instance. A special treat for our “birthday boy” was a lovely surprise. |Wandering through the corridors after dinner, we encountered a wall of photos of local heroes who made Ojai the place it is today. It was fascinating to see how people, over time, through their artistry and environmental passion, created the ambiance here, |There was a special nod honoring the local indigenous Chumash people, many of whom still live in the Valley. As we walked past the lovely pool area, we were happily surprised to see two big Galapagos tortoises lounging in their grassy enclosure at the back of the garden area. Wow! The personal touches throughout the property make it unique, as if a great deal of care went into its creation. We plan to return regularly.

Nicole S.

Google
We have not stopped gushing about this place since we left. It is now on our very short list of best hospitality experiences in the US. First impression of the design blew us away and the details throughout continued to impress us. The historic aspects of the architecture and the story were incorporated so well, but also modern conveniences and luxuries added in the renovation. Most importantly, the service was top-notch and that comes from a couple that travel A LOT. The staff was friendly, helpful, and accommodating. We were traveling with mother-in-law that has some mobility limitations and they quickly upgraded us to a casita that was so comfortable for the 3 of us. We were on a long roadtrip and the valet even helped to take our bikes to the courtyard of the casita for safe-keeping. This will now be our go-to hotel in Ojai.

Jessica G.

Google
Just stayed at the Hotel El Roblar in Ojai. We really wanted to love it but a few things kept it from being a perfect stay. Pros: gorgeous pool and design details, no minors, warm and welcoming staff, and Abra and Cadabra (resident giant tortoises roaming the property). Cons: - Privacy/noise: We could hear every door opening and closing in the hallway, which was so unsettling. One night, guests left their dog in their room and it barked non-stop — we ultimately called the front desk. - Turndown timing: The turndown service came way too early. We got knocks while still getting ready for dinner, which added to the privacy issue. - Size vs. cost: Our Queen room (with terrace) felt quite snug, especially considering the price. If you can, I’d skip the main hotel rooms and splurge on one of the more private bungalows. Also, lighter or quieter doors (or better soundproofing) and a slightly later turndown time would go a long way toward improving the guest experience.

182melissam

Google
We love Ojai and were excited to check out the new Hotel El Roblar. But being among the early guests meant experiencing some growing pains, and the consensus among our group was that the hotel wasn’t quite ready for full operation yet.||The front exterior is beautiful—especially with the festive pumpkin display on the steps. Once inside, the atmosphere becomes almost uncomfortably dark. My husband even joked that he felt sleepy every time we passed through the lobby. That said, the fire in the hearth and the vintage photos and memorabilia are a nice homage to the property’s historic roots.||The back portion of the hotel was my favorite area. The lush bougainvillea, vibrant landscaping, and inviting outdoor furnishings give it a relaxed, resort-like feel. The saltwater pool is lovely, with plenty of loungers and poolside service available.|The restaurant in the back, where the complimentary European breakfast is served, is charming. With another cozy fire, a cute bar, and both indoor and outdoor seating, it’s a pleasant way to start the day. The breakfast spread included pastries, yogurt, fruit, granola, hard-boiled eggs, quiche, and coffee—simple but satisfying. Guests can also order additional items for a fee.||Our guest room was small but comfortable. Unfortunately, the noise level was a major issue. Every footstep from the room above was loud, and when someone spoke in the hallway, it sounded as though they were inside our room. For a hotel starting at $500 per night, the lack of soundproofing is a serious drawback. The hotel was not at capacity while we were there - I could not imagine how loud it would be with a full house. ||Service was hit-or-miss but generally very slow. We had to request ice four times before it finally arrived, and our poolside lunch took nearly an hour. On the bright side, every staff member we interacted with was friendly and eager to help.|Bar Condor, however, was a disappointment. The atmosphere felt more like a dimly lit diner than a stylish bar. It took nearly 20 minutes to receive menus, water, and a greeting, and our dinner stretched from 6:15 to nearly 9:00 p.m. The chicken with plantains was decent, but the chicken fat beans with chicharron lacked seasoning entirely. The corn soft-serve dessert was so off-putting I had to send it back.||Despite the hiccups, there were some lovely touches—complimentary bottled water, cookies at turndown, daily housekeeping, plush robes, and sunscreen by the pool. It’s a great location in town and we enjoyed walking everywhere (they also have bikes available). With more refinement, Hotel El Roblar has great potential.
google avatar

Steph C.

Yelp
Matt B. and I celebrated our 12th anniversary last month with a weekend getaway to Ojai. I hadn't been since I was a child, but Matt went a few years ago, for a conference at the Ojai Valley Inn. I feel like that's the hotel I always hear about from people in L.A., but we decided to stay at Hotel El Roblar. It was the right choice. Not a cheap spot, but significantly less pricey than the Inn. Smaller, too, with a more central location. El Roblar offers an appealing combination of old and new. Established in 1919, it lay dormant for decades before its current iteration, which involved a team of talented people with a strong vision and boatloads of money. The hotel retains much of its original architecture after what had to be a painstaking restoration. Everything else is new but exactingly curated, every detail thought out and likely expensive. It's a beautiful hotel with a ton of character. Not a generic square foot in the place. There are 50 rooms on the property, and we lucked into a bungalow. Matt had booked a mid-tier room and we found out about the upgrade when we checked in. Our bungalow--Bungalow 3--was perfect. Spacious and relaxing, with a comfortable king bed and large, immaculate bathroom. A little courtyard with a burbling fountain, a sunny enclosed patio full of potted plants. The shared areas were uniformly nice. We got breakfast at La Cocina and drinks at Snug Bar in the lobby, lovely spots with great food and cocktails. We hung out at the pool, which was serene and pretty--the hotel is not legally allowed to bar children from the premises, but everyone seems to have gotten the adults-only messaging. (Our own kids spent part of this weekend at the Long Beach Hyatt Regency with my wonderful parents.) Poolside drinks were great: the Best Friend with La Tierre de Acre mezcal espadin, Campari, lime, pineapple, and cinnamon; El Roblar Margarita with G4 Blanco tequila, lime, smoked orange, and hibiscus chile salt; and a fantastic Michelada with Donna's Pickle Beer, bloody mary mix, and smoked olives. And of course, there were Abra and Cadabra, the two resident tortoises. (Desk clerk: "We have two tortoises on the property." Young woman checking in: "Thank God." My favorite overheard exchange of September 2025.) I guess one of the hotel's owners is a conservationist and also the director of Tiger King, and he's also the founder of the Turtle Conservancy. We enjoyed meeting the tortoises, who were large and quite dignified in their own tortoisey way. Service was outstanding throughout our stay. I don't know if it's because the hotel just opened or what, but it felt like every staff member was eager to make sure we had an amazing time. At the front desk, at the pool, everyone we interacted with was effusively hospitable. The only thing that could have been better was the housekeeping, and not the service itself, but the timing. We'd vacate the room for hours, with the request for service up, and come back to find it as we'd left it. Thankfully, it was not hard to wait at the pool, but there should probably be a better system in place. If you're a gym person, it is worth noting that Hotel El Roblar doesn't have a gym. I didn't mind this, as I never look at a hotel gym, and I did appreciate the complimentary bike rentals, complete with surprisingly cute helmets. The hotel is right in the thick of Ojai's main downtown stretch, so you can get most places you might want to go to on foot. The bikes were great, though, for breezy rides along the Ojai Valley Trail, as well as seeing some of the more residential parts of town. We loved Hotel El Roblar. It was an exceptionally attractive hotel, a luxurious home base for an idyllic trip to Ojai. I hope we get to back sometime, for another child-free weekend.
google avatar

Bea D.

Yelp
I have been to the Mexican restaurant with the beautiful views three times for lunch and never again. The food is beyond subpar for such an exclusive and prestigious venue. A friend wanted to treat me to lunch and I picked El Roblar for the beautiful view. There was hardly anyone there and the service took 1 hour and 40 minutes. Just awful on all counts. The coffee was lukewarm, the breakfast burrito was dry as a bone and sad looking with nothing on the side like pico de gallo or something crispy to offset the dryness of the burrito. For $17 you would think it would come with a little rice and beans. In the past, I had the sweet potato taco and it was also tiny and not very good at all and the Jicama salad should be paired with a citrusy Japanese style of dressing, not the flavorless watery avocado dressing it comes with. I really love the ambiance and may have a latte to enjoy the view with, but I will never eat there again. Get a real chef. I am the worst cook and I make a better burrito.
google avatar

Tim C.

Yelp
While the drinks were fantastic in the Condor, we were seated near to a computer terminal used by lots of employees and all we could hear was all of them complaining about how much working there "sucked". Going to certain bars and restaurants, it's apparent when the employees love their jobs. El Roblar certainly isn't one of them. On our way out, we told one of the servers, "Hang in there, it will get better!" She said, "I'm looking for signs...not seeing any! So many people are quitting."
google avatar

Mark T.

Yelp
Food we ordered was great !!! Prices were good.We were served pretty quickly considering the busyness.Restaurant was pretty noisy ,Servers were polite but very busy very Rushed.. Desk person had to jump in and help servers.Looked like they were short handed on Severs was a Sunday night about 6pm.Valet was polite also.We are locals so we will try again soon!!!
google avatar

Greg T.

Yelp
Took my Aunt and Cuzin out to dinner here and it was fantastic. We had a 5:30 dinner reservation for five and as my aunt is elderly we were running late. Called to let them know and they were more than accommodating, as a matter of fact, they were exceptionally. They allowed us a larger table rather than a booth since my aunt has some mobility issues. This place is a class act, we ordered the entire appetiser menu, each and every one of them was simply fantastic. We went on to the main courses, each of us choosing something different. OMG, it was a meal to die for, served with class and distinction. My friend Greg had the chicken and was kind enough to let us all taste it. We were all in agreement, it was probably the best chicken we ever had in our lives. I had the steak, also top notch. We coupled the food with some tasty beverages from the bar, they have a fantastic tequila selection, not to mention all the greats in genres too. We topped it off with ordering everything on the dessert menu and were all taken aback by the corn ice cream. No one thought they would like it but everyone did. We are already planning our next flight over from Hawaii, this time I believe we will stay there instead of my cousins, this way we can enjoy everything they have to offer. 10-10, I would do it again!

Gilda M.

Yelp
The room with patio was spacious. The staff were very nice and accommodating. The lobby was so lively at night. We enjoyed our stay.
google avatar

Mimi M.

Yelp
El Roblar Hotel, The Condor Room I was fortunate to go check out the new Hotel and they were having their soft opening. What a great job they have done to the hotel I am old enough to have seen it when it was the original El Roblar and the Oaks and now. They spared no expense in the upgrades, I did not see the rooms but I have never stayed there at any time. We were greeted by the nicest Managment Very welcoming! We were Seated at a booth, it was a warm evening and we looked out through the open doors to the patio where people were eating and they had their dogs. The room is covered with nothing less than Condors, paintings and photos. The Bar is full of whatever you desire and I had what was called a Wild Condor, bourbon with bitters over big ice, $18. We sampled the menu as there were 3 of us. Large Shrimp cocktail, reminiscent of the ones that Los Corrales used to serve. Large succulent shrimp in a tomato sauce that was made fresh (not canned) with diced cucumber and avocado. Served with Freshly made warm three different color corn, tortilla tostadas to dip. $18 Next, we had the Caesar salad beautifully made real Caesar dressing on Romain Hearts with just the right amount of cheese sprinkled on top. Bright and perfectly seasoned and dressed. $18 Next we shared the Duck leg with a Rojo sauce The duck was confit, the sauce was rich with flavor, memorable. $39 We also shared the Sea bass, with a creamed corn sauce had crenels of corn and chunks. Blue Crab, fish was perfectly cooked! The sauce was another winner! $39 Then we finished with the Creamed Corn ice cream, soft serve with a toasted sweet and salty crumble on top. Wow! Delish.... Highly recommend, and I will surely be going back, even if to just have a cocktail and sit around the beautiful big fireplace at the bar. They have an outdoor bar near the pool. They redid the whole pool area and It is beautifully landscaped. They spared no expense on the grounds putting in beautiful, pottery and plants. Also a tribute wall in a hallway to most of all who came to Ojai that made it into the calling card it is today. From Krishnamurti to Sheila Cluff and Beatriz Woods and others you will know. What a great evening we had, will do it again. We ordered probably the priciest entrees Definitely a $50 meal or more, For the Ceaser 2 drinks 2 entrees and dessert my bill was $120, I paid 150, so worth it! The new Gem of Ojai. This photo of the Hotel is what it was, nothing like it is today.
google avatar

Tiph G.

Yelp
I love this hotel. The style. The design. The pool. The tortoises. The breakfast pastries. Such a special place. The staff including the amazing Ruby are really sweet kids. They are still working some things out, but they are trying and you can tell. A couple of issues: we asked for an extra duvet and instead they put the duvet under the sheets so we only had a sheet to cover us. Then they flipped it the second night. No big deal. We called to place an order for room service and then we got a call back saying the kitchen closed early and that we should consider ordering dominos pizza. Very funny but maybe not the best advice for this kind of hotel vibe. But these are growing pains. We loved it so much we are spending the Christmas holiday there. If you are looking for the Ojai Valley Inn vibe, this isn't it. There are no screaming kids or families crowding the pool. It's paradise. Sure you sacrifice a bit of service but the privacy and then attention to detail make up for it.
google avatar

Harry T.

Yelp
My wife and I were very excited to come to El Roblar, we have had a home in Ojai for many years. I wish the had waited a little longer to open. They are obviously still working out the details but service was slow and lacking the personal touch. The restaurants would benefit from a more varied menu, and the two turtles on loan from the turtle conservancy in Ojai should be returned to their natural habitat. They do not seem happy with rolling trucks rolling close by their new location. We loved the rooms and attention to detail. The hotel has been beautifully restored. But they need better management. The pool staff and front desk staff were lovely and kind (Ruby) but the managements response to our issues was lackluster. Also the pool turned into a "party pool" in the later part of our stay. Not the vibe that was promised. We had to wear ear buds just to read our books.

Sophia B.

Yelp
We recently stayed at the Roblar Hotel in Ojai to celebrate my husband's birthday, and while there's so much to appreciate about the property, I wanted to share an honest review of our experience. The hotel itself is beautiful--thoughtfully designed with a serene, welcoming atmosphere. The hotel staff was lovely throughout our stay, and the on-site restaurant is definitely a highlight. The food was delicious and worth a visit on its own, though service can run a bit slow. One of the sweet touches we really enjoyed was the turtle habitat--our daughter absolutely loved it and it added such a unique charm to the stay. Unfortunately, the biggest issue--and what ultimately cut our trip short having to check out earlier than we anticipated --was the bed. It was extremely uncomfortable, and none of us (my husband, daughter, or I) were able to get a good night's rest the entire weekend. We were genuinely looking forward to a relaxing stay but ended up leaving early because we were so exhausted with the cot-like bed and terrible pillow. We left exhausted and sore. It's such a disappointment, because everything else was so well done. Overall, I would still recommend visiting the Roblar Hotel in Ojai for dinner, but I wouldn't suggest staying overnight. We typically stay at the Ojai Valley Inn during our visits to the area and will continue to do so in the future, as comfort and rest are an essential part of our travel experience.

Tiffany B.

Yelp
really hate to write this review because I had such high hopes for this hotel. My husband and I stayed for 2 nights during the week to celebrate our anniversary, and we also brought our dog (FYI: the pet fee is $250!). Before arriving, we let the hotel know it was our anniversary. They emailed us saying they were excited to have us and even offered a complimentary dessert if we dined at their restaurant. We agreed and ordered drinks and appetizers, but instead of dessert we were given two cheap glasses of champagne we never asked for. While we were still grateful, it felt misleading. Our room itself was spacious but underwhelming. The bed was stiff and uncomfortable, and to make matters worse, we found ants crawling all over the bathroom floor and shower. The next morning, ants had completely invaded my dog's food, toys, and bowls--absolutely disgusting. When we raised the issue with the front desk, we were told the problem was because we weren't in a "pet-friendly" room... yet they still charged us $250 for bringing our dog and knowingly placed us there. Their solution was to offer us a limited free lunch, which we declined. They did take some charges off our bill, but not much. Only after we said we might cut our trip short did they finally agree to move us--but not before telling us we had 1.5 hours to pack up and leave, even though we had another night booked. We ended up leaving early, extremely disappointed. The manager seemed apologetic, but that didn't change the situation. Since leaving, I've emailed twice requesting a final statement of our stay and have received no response. Overall, between the ants, the poor handling of our concerns, and the lack of follow-through, this was a very frustrating experience. Definitely not what we expected for our anniversary trip.

Tom C.

Yelp
My wife and I went to lunch there with some friends. The service and the food were awesome. The restoration of the building is off the charts, every detail looked perfect. We look forward to a return visit.
google avatar

Melinda M.

Yelp
absolutely charming! wonderful service. beautifully detailed rooms. one of the most lovely hotel lobbies i've ever been in. beautiful lighting.