Emiliano Sao Paulo, an SLH Hotel

Check in was smooth. Everyone was very kind. Room is well equipped. The bed is very hard. The absolute best 90 minute massage I have ever had was at their spa. I also went to their spa for their 60 minute facial. Which cost as much as their 90 minute massage. The facial consists of a face wash and mask and a very drawn out wiping with horrible smelling sprays sprayed onto your face. There was no adjustment made when I complained to the manager. They do not have professional products a face steamer. Dermabrasion or peels. So essentially my normal face wash routine that I do nightly in my own bathroom costs $110 US dollars to do at this hotel. I also had to call 3 times to have laundry picked up. A complimentary wash was included in my room cost. One of my dresses was ruined and I was not compensated. I can’t wait to come back to Brazil but will definitely choose a better hotel. I will be talking to American Express for recommending this hotel and I urge anyone to not stay there.

This was a fantastic experience. The front desk kindly facilitated an early check in , and all staff were so friendly and welcoming despite me only staying one night. The staff were really just outstanding . I last stayed at the Fasano and this place is so much more genuinely welcoming! Congratulations!! The massage in the spa was also great and the room very comfortable and spacious. Only three rooms per floor. I loved the neighbourhood too with many wonderful restaurants. The only thing that I could fault are the lifts are very small and dated. Ha!

Unbelievable stay. All the staff was amazing and did everything possible to make us feel at home. We stayed with our 1 year old and they made sure that we had everything possible to make us feel safe and comfortable. Rooms are beautiful, food is excellent, location couldn’t be better. But the service and love we received from all the staff really made the difference. Cant wait to come back to Sao Paulo!

wonderful experiences with others. I kindly request that you convey our heartfelt appreciation to your staff, particularly those mentioned above. Their exemplary service deserves recognition and has made our stay truly memorable.

Very beautiful hotel with super friendly staff. The complimentary service is outstanding. Great walkability to restaurants and shopping Plaza.

A grand hotel that feels like a boutique hotel.|The architecture of the hotel gives you the feeling of staying in a small 5 stars boutique hotel.|Located in a safe and rather rich neighbourhood . |Many shops and restaurants near by.|Excellent service by young enthutiastic team. |In a country where there are few English speakers the English speakers team was a nice surprise. |The rooms are large comfortable and nicely decorated . The bathrooms was large with an electronic marvel of a loo.,…Breakfast was excellent, kept us going all the way to dinner.|My only reservation is the staff uniforms.|The uniforms are dark and reminded me of the uniforms of Dr. No staff in the James Bond movie. This is very strange in such a vivid joyous country with a young dynamic team. |Emiliano managment please!!!! Change the uniforms.|As said a wonderful experience!

We just stayed a night at the Emiliano and must say it was a very pleasant experience. The hotel is located in a great walkable and safe part of Sao Paulo and caters to both business and leisure travelers. The rooms are substantial in size considering the middle of town location. Moreover, their attention to detail and customer service was vastly superior. ||As an example of their attention to detail, we received an email and whatsapp message requesting our shoe sizes a couple of days prior to our arrival – I guess to make sure they had the right size room slippers! And it was a pleasure dealing with them on airport pickups and drop-offs all through whatsapp.||Check-in was a breeze and the spa was excellent. The breakfast at their restaurant was both great with respect to the quality/taste of the food and also their customer service. And our late check-out was even better considering a later in the evening flight. As another great example to their customer service, I was seated in the lobby post check-out with a friend waiting for our car and they offered us both coffee and tea and didn’t even charge us for that! Who does that? ||Only advice is that I would strongly heed the hotel’s recommendations for departure time to the airport – Sao Paulo traffic is intense! |

We had planned a trip to the Amazon and flew through São Paulo to get there. We decided to stay in San Paulo for a night and were lucky enough to pick the Emiliano as our hotel. The location was perfect, a safe neighborhood within walking distance of restaurants and museums. The rooms were large, clean and well appointed - they even gave us our own new flip flops to wear, and several snacks. Prior to the trip, they arranged for cars to pick us up at the airport and deliver us back, which made the trip much easier, given that we do not speak Portuguese. Finally, we had planned to stay at the Emiliano again on our way home but our flight was cancelled due to weather. The hotel graciously did not charge us even though our planned arrival was only a couple of hours away when I emailed to let them know we would not be there. All in all, I would highly recommend the Emiliano for the room and service.