suerke
Google
We were surprised by the warm welcome at the reception, little we knew that this would be the last friendly experience at all. We stayed overall 3 nights due to a friends birthday celebration. We had the big suite, 300EUR/ night, but this was already the first disappointment. It’s very dated especially the bathroom facilities - toilet is stained horribly, missing amenities in the shower, bad smell, old low quality hair blower, very hard towels, sometimes even not placed accurately, just thrown into the bathroom, leftovers from the previous guest (hairs and hair products). The room only provided one bottle of water, no water kettle, no coffee machine. The blankets were broken although the sleep quality was good. What annoyed mostly was the unfriendly service, especially in the lobby area, the cigar bar and the restaurants. We spent a fortune for wine and food but were always treated like non-existent. It took multiple reminders and wavings by hand to get their attention although they just walked by or served people aside us (mainly locals were treated with higher priority). It’s really a shame for that house! Breakfast selection is good but here also, nobody cares for guiding you towards a table, everyone running around and not even a single good morning! People were walking in rounds for long time to find a space for breakfast. For dinner we had some drinks (not only 1) before heading to the restaurant (17:55) and we were told the restaurant will open just at 18:00 if we might go back! Really???? We insisted to stay and choose our aperitif and mentioned we have no problem in waiting and enjoying our wine selection first. Not a welcoming experience. Only on 31st of Dec the staff selection at the breakfast was good and friendly (have to highlight, because before it was so underwhelming). the sauna and pools are good but way to less and small for all the hotel guests. Many walked away disappointed because no space after 2:00pm. The add on was the charge for parking, 18EUR/day. I don’t know why the people there are behaving so arrogant, the people in town and in even in lower category restaurants are very polite. Definitely not recommended! Would never return either. In comparison to our experience worldwide as well as in other cities in Germany, that was the most disappointing stay! And, i am German - so i am really desperately hoping they will improve.