Amanda G.
Yelp
Heavily tattooed? Don't come here ! I have a feeling this is why we got such poor service ! And a real shame because it is very beautiful .
Long story short : this shouldn't be labeled a four star hotel as it does not offer premier service . We have travelled extensively and stayed at many fine hotels, and were looking forward to the small but luxurious feel it appeared Hotel Fauchere offered , but could not have been more wrong !
We stayed here for the long weekend - and were nothing but disappointed in the lackluster experience . When we arrived we came in through the back door - and the concierge greets us . He is pleasant enough- despite his solicitation of a "presentation for a gift-card" tells us to put our bags down ( silly me to assume this means they'll be brought up or brought to check-in?) and go check in. We go to the check in "room"- and two young ladies are in there clicking away . Fine - no real welcome, no really exciting information , just a key a room number and a run of the credit card and another solicitation for a "gift card" . No let me tell you about the place , let me show you around - nothing. No "Our guest services check-in guests and escort them to their room, providing an informative overview of the hotel and local activities along the way. " as mentioned on your website ! Nothing "superior customer service" about any of this interaction. We go back to get our bags and head upstairs .
Room is small, but pretty. But- the small things that make superior hotels superior are overlooked - lightbulb blown in one of the wall- lamps in the room , cobwebs in the light fixture in bathroom, tissues on desk empty , rusty towel rack, the curtains had almost little burn marks in them from being ironed on a too high setting - went nicely with the giant stink bug stuck to the front of the curtains . I understand we are in rural PA , but don't you check rooms before your guests arrive ? We head out for dinner and exploring , and when we arrive later we realize we are directly across from a bar that has the doors wide open and has a live band banging out 80's jams at full volume, and after that - just general screaming and music since the smoking area is directly across from our window. Not relaxing at all, and it's proximity to the hotel should be explained up front when booking, and the price should be adjusted accordingly.
Second night we go downstairs for our dinner reservation in the Delmonico Room. We stand at the host station for a few minutes until the same un-enthusiastic lady from yesterday simply comes over and asks if we have a reservation. No identifying that we are guests, or even thanking us for visiting , no niceties . We are sat in the corner of an almost empty dining room (2 other tables) and then the fun starts ! The waiter comes over , asks us what we would like for drinks . Says we have specials - then begrudgingly tells us about them. When we go to order our food - I ask where something is on the menu (shows available online ) - as it was the only vegan option and my husband is vegan. I am told " we don't have that anymore " - not here's what we CAN offer , or what we CAN make. Just we don't have that . Plain and simple , he decides he will just have a salad since I am already enjoying my wine , and was looking forward to the dining experience. Food comes out at lightning speed - and then we just get rushed through dinner . Steak was fatty and not prepared well- but no room to give feedback because nobody ever asks us if we enjoyed our meals or if all was well. I have to ask for another pour of wine , and we don't get asked if we want coffee or dessert before the bill gets dumped on the table . At this point I am furious , but still leave a generous tip for the young waiter - as I don't hold his poor training against him. And we leave . Nobody checks in , thanks us , nothing . Nothing "superior" about any of this. We change and head out to get him something to eat - and hit a few shops around town .
We come back- bar going full swing again for football! Don't worry though, it says it closes at 8.... except it doesn't ! Once it finally dies down we get to bed so we can head out hiking tomorrow .
My husband asks me to let him just go check out , because he knows how mad I am about our poor experience ! 800 dollars for two nights of misery, and not a SHRED of customer service ! I am sorely disappointed in the lack of regard or service we received , and would not recommend a visit here to anyone at the current time . Hopefully, they will use some of this feedback to improve their attitude and vision of "fine art of hospitality".