Hotel Fliana

Very disappointing experience - value for money spent is not worth it - surely not ski in ski out - no lock on the doors inside the room - no coffee machine inside the rooms although I was spending almost 900 euros a night - not possible to get coffee before 7:30 am - they use the gym space as luggage storage while people using the gym - no towels provided by the pool area - only one masseuse lady for all the hotel / spa and one day she’s not available at all since she has day off - porter service is not available before 8 am so you would have to carry all your bags from the room to the car - my room was on the 6th floor and elevator goes up only to 5th! Won’t go there again for sure !

Very Disappointing Experience Despite a Beautiful Hotel I will start with the positives and end with the disappointment. The hotel itself is of a very high standard. It was renovated about six months ago, and everything is new, beautiful, and impressive. The food is excellent - truly restaurant-level quality. The waitstaff are very kind and professional, and the menu changes daily. The saunas are high-end and well maintained. There is an amazing rooftop jacuzzi next to a pool. In my opinion, the pool is not warm enough, but it is still pleasant and offers a beautiful mountain view. We stayed in a mountain-view suite, and the location is excellent - literally a one-minute walk to the cable car. We booked a 7-night package including a ski pass and a wine tasting evening. The package was relatively expensive, but we specifically chose it because we really wanted the wine tasting experience. At check-in, we were asked to confirm the date and time for the wine tasting. We scheduled it at the reception for Tuesday at 18:00, and we were asked to arrive on time. On Tuesday, we arrived exactly at 18:00, after preparing in advance and canceling other plans we could have made. To our surprise, we were told that the wine tasting must be booked in advance. When we explained that it had already been scheduled for us at check-in, the staff insisted again that a reservation was required. The hotel owner or manager was present and informed us that there was already a German couple attending the wine tasting and that we could not join because we speak English. We explained that it would not bother us at all if the tasting continued in German, but we were still refused entry - despite arriving exactly at the agreed time. When we asked to reschedule, we were told that the wine tasting only takes place on Tuesdays. Unfortunately, we were checking out Monday morning, making it impossible to attend. When it became clear how disappointed we were, there was very little empathy shown. No real effort was made to improve our experience or resolve the issue. We paid for this experience, confirmed a specific date and time, and yet the manager did nothing to help - especially considering it was just one other couple, and we had no issue with the language. After such an otherwise excellent stay, this was a major disappointment and completely overshadowed our experience. We will not return to this hotel. We did not receive any refund, credit, or alternative offer to compensate for the situation. This is not how guests who paid a premium price should be treated, especially by hotel management or ownership. We expected much more empathy and understanding from the hotel and its management. Very disappointing.

My wife and I returned to Hotel Fliana for the first time since 2016. Returning after nearly 10 years did not disappoint. The hotel has the best location to the slopes, giving it a true 'ski in/out' advantage.||Having undergone extensive refurbishment in the summer, we were the first guests to enjoy the results. The hotel oozes warmth and sophistication, while retaining many of the original design features. The reception is now on the ground level with easy access to ski room.||There were tasteful Christmas decorations everywhere and we were given a very warm welcome. Upon arrival at 14:00, our room was ready and we were given a complimentary upgrade. We checked in online prior to arrival which made the whole process even easier. The staff were friendly and helpful.||Our bedroom is on the fifth floor, facing the 'home run' ski slope. There is now a gorgeous (heated) pool in front of our balcony as well. The room is spacious, clean and beautifully decorated. There is ample storage, especially with ski gear. Bathroom and shower are fantastically finished. Beds are really comfortable too. It was fabulous to have so much space!||The spa/indoor pool/sauna are on the first floor. You have to go through a short corridor to the next block in order to access the new outdoor pool and hot tub on the 4th floor. They are, without a doubt, the new attraction. Enjoying a relaxing dip after a day skiing with that view cannot be beaten. There is an excellent bar service too if needed.||The new restaurant and wine cellar are beautiful. The staff are welcoming and well trained. We were looked after so well by Mohammad who gave great advice on the wines and dishes. The 5-course dinners were delicious. Courses include 1.a soup between choice of two; 2. starter again between choice of two; 3.salad buffet bar; 4. main course which is a choice between meat, fish or vegetarian; 5. dessert again between a choice of two. There is an incredible wine list to go with dinner too. The breakfast buffet is fantastic, with both hot and cold stations, offering a spread of bread and pastries, fresh fruits, cold cuts, cereals and freshly cooked eggs. A wide range of teas and coffees are readily available.||The hotel benefits from being just over an hour and 15 minutes' commute from Innsbruck airport by car. Its proximity to the slopes means less than 5 minutes walk to Fimba cable car (up an escalator) and you can ski home to hotel's front door via red run 1a. The centre of town is easily accessed by the Dorftunnel, a travelator packed walkway that takes you into centre of Ischgl.||With a plethora of 4-starred and 4-starred superior hotels to choose from, competition is stiff in Ischgl. However, we were so delighted with our return to Fliana for a week of Christmas skiing and felt totally spoiled. This family run hotel has got even better with time and the special treats laid on for Christmas were very much appreciated.||We would highly recommend Hotel Fliana to anyone.

After our 5 nights stay with the family at Fliana Hotel we can firmly say it has been our favourite option in Ischgl so far. The location is perfect, the rooms are bright and spacious and the outdoor pools are incredibile: exceptional view and very warm, perfect temperature! The spa also has a wide choice of sauna/steambaths. Dogs are super welcome and the staff is extremely nice. As I am celiac and have many allergies, for me the cherry on the cake was the restaurant: I paid 15€ extra every dinner to get a full gluten free menu, but that was really worth it. Never ate so well in a hotel and never had such a wide choice. It is very rare to get this kind of attention and great service. Unfortunately, the booking dates are quite inflexible during high season (e.g no check-in on Thursdays or check-out on Sundays or Mondays, minimum amount of nights…) so it can be a bit complex for weekend ski trips. Anyways, we are so much looking forward to our next stay!

Amazing experience, stayed as a group during the new years period and we always had exceptional service, at the restaurant, in the rooms and especially at the bar with David who is an absolute star and highlight of our stay. The location is perfect, 2 minute from the lifts. Hotel has their own ski locker room that is very convenient in the morning.

The best hotel in Ischgl 🥇. The location is perfect, only 300 meters from the Gondola and the panoramic pool is amazing. I was there with my friends for 1 week and we had a great time. A special thanks to the waitress Miss Kata who welcomed us and took great care of us.

Amazing hotel! Just two steps away from the main lifts. Underground parking. Saunas and the pool on the roof. Very polite people. Super comfortable and quite rooms.

Amazing location, 50m to the lift station. Rooftop pool and jacuzzi so great also. Our room was very uncomfortable however. We turned the heat right down and opened all windows and it's still way too hot. We let the staff know and they said they'd fix it but didn't. This meant we couldn't sleep properly which is a major problem.