Hotel Haven

I went to Hotel Haven for a pre-booked event (baby shower) and it was wonderful. They had set up the private room beautifully and I was able to come a bit earlier (before they opened) to add last minute decorations which was great. The staff were really friendly and very accommodating with everything. The buffet had great options for food and it was really delicious. The dessert buffet was the best. The communication with the events team was really easy and they made a wonderful job setting everything up. Would come again!

I came here for breakfast as a non-hotel resident. Views overlooking the harbor are stunning. Staff was very nice and helpful Food was quite good, but the value maybe isn't he best. There is a good selection of warm and cold food, as well as seasonal pastries. Table service for specialty eggs etc. costs extra. The breakfast is fairly vegan friendly (and clearly labelled) with overnight oats, chia pudding, soy jogurt, hummus etc. from the buffet, as well as additional oat porridge, vegan cheese/ham, avocado, croissant available on request

Clean and well-equipped rooms. Cozy and comfortable atmosphere with a central location in Helsinki. Staff were all pleasant. The Breakfast Buffet was well-equipped albeit a small spread, still filling. Would recommend.

Hotel Haven is my favorite boutique hotel in Helsinki and I used to stay there multiple times a year. Unfortunately, I didn’t have the opportunity to visit there this year, so needless to say I was excited and had high expectations when the opportunity arose for me to have a short autumn staycation at this property.||Pros:|We emailed the hotel prior to arrival and requested an early check in. The reception replied quickly and said they would arrange this for us. When we arrived we were given our room early at check in. The receptionist who checked us in was also friendly and welcoming. She also said that they could accommodate our late check out request.||The room was fairly spacious and felt comfortable. One of the best parts of this property is that unlike in large American style hotels each room is unique, and that’s why the experience is slightly different each time. The bathroom was also lovely and we enjoyed the Byredo amenities. The staff also remembered that we had stayed here before and gave us a small welcome gift and note. This was much appreciated by both of us.||Our experience in the hotel bar was also on the positive side. The decor, service and food were all of high quality, and much appreciated after a long day of sightseeing.||During the night our room was quiet and we got a good night’s sleep. The breakfast was of high quality and gave us a good start for the day. The person who checked us out was also friendly and asked us how our stay was.||Cons:|We didn’t experience any major flaws during our stay and we both hope to have the opportunity to stay at Hotel Haven again in the future!

Booked two rooms and everything went well! Easy to check in and out, great breakfast and friendly staff

In August 2025, we celebrated our daughter’s wedding at Hotel Haven. We booked the suite for two nights, a separate room for the newlyweds and another for us, the bride’s parents. We chose the hotel based on previous good experiences and the promise on their website: “Let’s make the most important day of your life unforgettable. Hotel Haven offers exclusive comfort and premium services for memorable weddings.”||Our experience did not live up to that promise in any way.||At the hotel’s request, we submitted detailed written instructions in advance and communicated with them multiple times before the weekend. Despite this, internal communication failed, several agreed arrangements were not fulfilled and extra charges were emphasized even for services that had already been paid. The service overall felt disorganized and uncertain, when a wedding weekend should be thoughtful, calm and seamless.||The most disappointing issue was the inappropriate and rude behavior of the night shift receptionist. The situation was uncomfortable for both us and our guests and was never sincerely or properly addressed afterwards.||We submitted a detailed and fully documented written complaint. The hotel did not offer proportionate compensation but merely a voucher for another night, which I would have had to request again separately. When I clearly explained why that was not appropriate, I received a response that reviewed the complaint in a tone that felt dismissive and condescending. Responsibility was shifted back to the customer and the content of the complaint was ignored. The tone of that response was nothing like what one would expect from a hotel that markets itself as exclusive and high-end.||Hotel Haven had an opportunity to take real responsibility. That opportunity was completely missed.||The complaint process was handled exceptionally poorly and no reasonable compensation was ever offered. I would not recommend this experience to anyone.

My husband and I recently stayed here. Overall, we enjoyed the space. Our room was nice with tall ceilings and a large window. The shower only has half a glass wall so it could get messy but not a huge issue. I wish the room had been a tad cooler but doable in September weather. The breakfast is definitely why you stay here. It was great! Can’t say enough. Service was great when we needed it. The location is right in the middle of the action but quiet at the same time. A definite recommend.

Excellent location. It is within walking distance of the tram, making it easy to get to places. It is also walking distance from the square and the markets as well as the ferry to Suomenlinna. We had a great view from our room. The room was very clean and spacious. The breakfast that was included was great and they also had other options for a fee. The service was amazing. We were there on a rainy weekend and they had umbrella umbrellas for the guest to use. Overall, we really enjoyed our stay and would definitely stay again in the future.

This was our first time staying in Helsinki. This hotel was quite lovey! We stayed back in the beginning of April. The room was beautiful with tall ceilings. I think this would be considered a boutique hotel- each room was a little different. It is small and cozy, the breakfast was buffet style and really nice. It was a bit of a walk and bring your coat to go to breakfast! Since it was April it was a chilly walk to breakfast because you go outside to get there. The view from breakfast was amazing though! And the ambiance is really nice too. There are a lot of great areas that are in walking distance around the hotel. I give it 5 stars overall but it was a little hard getting our luggage up to the room because the elevator was small, and the walk to breakfast was chilly!! Other than that it was a great place and decent price for the times we were there. We would come stay again

Hello everyone So we stayed here the night before we left for our cruise. I must first say thank you to all of the staff when we checked in. When we landed we found out that Finnair had lost our luggage, so had no clothes or toiletries for our 11 day cruise. So it was a pretty rough start of our trip. When we arrived the hotel and told them our story they were immediately understanding and gave us each a toiletry bag to at least get us started. They also provided us with a converter and plug so that we could charge our electronics at least. They were the first people that helped bring our trip around and we are so grateful. The rooms were very clean and comfortable. We recommend this hotel for its service and for it being so comfortable. Thank you again! Have fun everyone!

Beautiful hotel near all the fun parts of Helsinki. Our room was nicely appointed, clean, comfortable, and our included breakfast buffet was absolutely delicious! The work out center is decent for the size of the hotel, and the staff is very nice. Perfect place to stay!

A delightful hotel on the water front in Helsinki with nice rooms but the first time we stayed our aircon did not work so they opened the windows and this time the lift does not work, ice machine and they only make up the rooms late afternoon after all the check out rooms have been cleaned. For the price a bit disappointing

Haven is true to its name. Great location, amazing, detailed decor, shadowy bar with tempting snacks, sophisticated and discreet atmosphere. The rooms are absolute elegance with great views. The cosy bar area has soft couches and a fireplace. In the summer you can relax at the champagne terrace on downstairs patio. The breakfast is served at Havis. Restaurants Sundmans Krog and G. W. Sundmans are in the same block. Restaurant is a little traditional for my taste, but recognized as one of the best in the city. The bar has served as a location for discreet business meetings and not-so-discreet after parties. Great champagne selection. Haven is on the expensive side but still well within reach. It is great quality so your money is not wasted. Finland's first member of the Small Luxury Hotels of the World.

Sad to say that Hotel Haven didn't live up to its 5-stars. Let's take the positive things first: * Very good location, near harbor and the market * Fairly large rooms with large big bed. Though you can also find too small rooms. * Great sound from B&O television. * Electric water cooker * Waterbottles delivered each day. And the bad: * No sauna in the hotel! * Small B&O television with poor aspect ratio. Also the menu is constantly and annoyingly starting on menu items for extra payed products. * No coffee or tea. * Most rooms have bad window views (not the harbor!) * Breakfast has limited selection compared to other and cheaper hotels.

Fresh contemporary understated family-run operation in middle of everything. Opt for spacious Lux rooms which you can also interconnect with Comfort rooms - good for families. Great staff. Huge covered atrium for cigar smokers. Traditional room service plus as added bonus multiple offerings from venerable Hanko sushi. This is modern Helsinki at best!

An outstanding hotel with excellent service. This is one of those special hotels that really makes you feel at home. A very relaxing bar, bicycles available for use, and an excellent staff. I had an early flight so they prepared a special breakfast for me at 4 AM. It is not inexpensive but very much worth the price!

We stayed at Hotel Haven for four nights over the May Day holiday. We arrived very early in the morning, but our room was ready! We were so relieved that we could relax for a bit after a long flight. Our original room was ready, but we opted to upgrade to a larger room on a higher floor for $20/night. Check in was very easy and fast and the staff were very friendly. Our room was on the 6th floor in the new section of the hotel. The view was nothing to speak of, but the room was quiet and very clean. The room was also spacious. We had a queen sized bed, a desk, and a love seat with coffee table and there was plenty of room to walk around. There was ample closet space, a mini bar and a safe. The bathroom was spacious and well appointed with nice updates. But my favorite part of the room was the super comfortable bed! It's easily in my top 5 hotel beds world wide. Other highlights were great water pressure and easy, high speed wifi. Although breakfast was included in our rate, we only ended up eating at the hotel one morning. We really liked the selection and the food, and the service was good. My only suggestion would be better signage leading to breakfast, as there is some construction going on at the hotel restaurant and it wasn't immediately obvious how to get to breakfast. As for location, you can't beat this hotel. It's right across the street from the harbor, the old market hall, and kauppatori. We were there for May Day, and the hotel is steps away from the action at Havis Amanda. We were able to walk everywhere we wanted to go and make easy stops at the hotel to drop off chopping. I would not hesitate to return to Hotel Haven.

This is not a 5 star hotel by any stretch of the imagination. It's a boutique hotel that is probably fine for tourists but if you set the bar this low for what a 5 star hotel means how are we supposed to differentiate who can and who cannot serve business travellers who require a certain level of basic services? Maybe this is the best they have in this town but I find that rather hard to believe.