Hotel Heritage - Relais & Chateaux

What a great stay! Everything was great from our pre-stay emails to our departure. Nathan was so wonderful, professional, kind & efficient. He even helped my husband get a great haircut quickly while there! Breakfast was the best we had during our 2-week trip at 4 different hotels; the waffles are amazing. Great location, comfy beds, lovely linens & everyone was just excellent!!

From the minute we walked in the door they took care of us. It was a wonderful experience. The room was extremely comfortable and well appointed. There was fruit left in the room and a nice turn down service. The location couldn't be beat if you want to walk the old section of Bruges. You are right there for all the sights. The city of Bruges was wonderful.

We specifically chose Bruges based on looking for a Relias and Chateaux property in Belgium for a few days out of our Paris trip. This hotel did not disappoint! The staff went above and beyond in every aspect. The Breakfast was the best we’ve ever had. We are already talking about coming back to Bruges to stay here again. Kudos to the staff!!

What a spectacular and memorable visit to this charming hotel. From the moment of check-in, we were warmly received and treated to service and dining and rooms that were truly amazing. A special acknowledgment goes to Nathan at the front desk who provided absolutely spot on recommendations for both lunch and dinner. In addition, he gave us excellent recommendations for sites to visit around Bruges. Their breakfast service is an event not to be missed, both for the superior food and the excellent service. The hotel is spectacularly maintained and was truly a pleasure to visit. It will definitely not be my last visit - excellent on all levels.

Outstanding stay in a very good hotel. Superb location - yards from the main square but on a quiet street. Valet parking - 5 minutes wait. Very helpful attentive, friendly and professional staff, thank you! Comfortable rooms, good mattresses, good sleep. Nice bar, good choice of drinks, very good breakfast - both continental and buffet choice.

I have now stayed at the Heritage twice for 6 and 5 days each time (May 2023 and May 2025) and it is a wonderful hotel right in the center of Bruges within walking distance of everything. The staff, including the owners, are warm and attentive and very helpful and they all speak English as well as Flemish, French, etc. The rooms are beautifully appointed and quiet, the library-bar and the dining room are also beautifully decorated. The food is delicious and I would recommend getting the full breakfast with the room. They have valet parking (come and go as you please) for a reasonable price, which makes it easier if you have a car and want to take day trips to other places. I cannot recommend the hotel enough and look forward to going back next year.

Hotel Heritage checked all of the boxes for our first visit to Bruges. It’s a lovely property, well located, with beautiful rooms and public areas all furnished and decorated to a very high standard. Staff are professional, attentive and friendly, and went out of their way to accommodate us. Special thanks to Nathan for diligently and quickly attending to a minor problem with professionalism and charm on his day off! The breakfasts are not to be missed. This will be our destination for our next visit to Bruges.

Having stayed at other Relais & Chateaux properties, I was shocked that this hotel had achieved that status. While I have an appreciation for old buildings and their charm, this hotel was downright run-down and dinghy. There were cracks and water damage in the ceiling of the dining room. The decor was sad and depressing, lacking taste and style. The linings of the curtains in our room had large rips and holes in them. The towels and sheets were clean but old. While I could recognize the former beauty of the moldings and woodwork in the common areas of the hotel, there was nothing special about this property. I’m very disappointed to say that of the 4 hotels I stayed in during this trip, this was by far the least nice.

Where to begin.... My favorite Hotel on the Planet. I travel from SoCal to Europe each holiday season for 3-4wks, always celebrating NYE in a dif city. So I've stayed in a LOT of 5star hotels. All have been grand but THIS hotel outshines them all. I have been here before - quick stays as a 'sidebar', over nighters. But this time decided on an extended stay. It's a smaller hotel, less than 20rpoms in total. But each is elegant & comfy & welcoming. Our suite is beautifully arranged with gorgeous roof top views and a sun deck for the 4 rooms on our floor. The unbelievably gorgeous restaurant is by night the amazing Le Mystique (wonderful food, elegant atmosphere, and the kindest, most attentive staff!! A MUST!!). and a beautifully done breakfast buffet by when the sun comes up. Their specialty is poached eggs and OH!! Are they 'special'!! Charcuterie & Sausages & Bacon & breads & fruits & grains & yogurts & cakes & juice & coffee & Champagne round out the delicious menu. The location is perfect! A 3 min walk to the main market place, 5 min to the main shopping area, and dozens of restaurants close by. A local food market is across & a bit down the street & Belgium Waffles are a hop away. But far and away.. the thing that separates this hotel from all others are those who seem to love working here. If I could figure out how to rate a review with 6 stars, I would give them 20. To say they are accommodating would be a bit like saying winning a hundred gazillion billion dollar lottery is 'a pleasant afternoon'. I could spend hours, remembering the kindnesses & smiles & attentive acts and never feel as tho I have given them enough respect. They are truly all just spectacular. Thank you, Mr & Mrs Creytens for creating such a wonder hotel. We are honored by our experience.

The Relais et Chateaux Hotel Heritage in Bruges, Belgium is the most luxurious hotel I've ever had the privilege of staying in. I was greeted cheerfully by their well-dressed staff in an exquisite lobby and quickly escorted to the room. What the room lacked in size, it made up for in ceiling height, comfort, and technology. The bathrooms were floor to ceiling Carrera marble, the cushions were tufted velvet, and an iPad awaited to educate me on the neighborhood sites. The location, near the main town square, was perfect. There were good restaurants and bars within walking distance. I look forward to returning.

There are simply not enough accolades of praise to do this hotel justice. Our stay was short but magnificent. I have never encountered a kinder, more attentive staff than that of the Heritage. The hotel location could not be more convenient. They offer valet parking, which feels necessary in Bruges, and for €30 a day - well worth it! The breakfast included in our stay also had champagne- yes- I said champagne. In the evenings a tray of port and sherry is brought to your room with a light snack as an aperitif, and gratis! The hotel restaurant - Le Mystique- was the superb fine dining experiences of my life. I cannot say anything negative about this hotel - it is just not possible. If I ever find myself in Bruges again, I will absolutely be staying here.

This is the most wonderful place we've ever stayed. The staff is friendly, welcoming & helpful. The location is ideal - close to the square / Markt but on a quiet street. The accommodations are lovely, comfortable and include everything you could ask for. I recommend this location to anyone traveling to Bruges. We can't wait to return!

Beautiful Hotel, great staff who you can communicate with, loved our room- top quality luxurious amenities. Surprised us with a red and white sherry with a mushroom spread/breadsticks at around 6:00 pm. Then at 6:15 we went downstairs to meet the owners hosting champagne and appetizers hand served . Isabel was there to greet us upon arrival as well as departure and even helped put our luggage in our car! Really down to earth and willing to jump in and do anything to please her guests. The dinner was incredible and our waiter was guiding ing us all along during the ordering process to make everyone's experience perfect. A few extra tastes before our main plate were a surprise. Don't miss out on the ceviche! Best ever.

Perhaps the most exquisite dining experience I've ever had. Four course meal with wine pairing beat out the five course meal with wine pairing we recently had in Paris. The chefschoices balanced the taste. Particularly good was a Langostino that was almost sushi like. The prons that were cooked over a charcoal brought to the table, Kobe beef that had the consistency of butter.creams made of puréed vegetables such as basil cream, broccoli cream, have to be tried to be believed! The desert with something called strawberry lips. This was indescribable.