Hotel Hohenhaus

Stayed in the modern part of the hotel as the grand manor is being refurbished. The room was lovely and we were upgraded to a room with a beautiful balcony. The balcony was immaculate something often missed at other hotels. Great ground to stroll around. Complementary bottle of cider in the room on arrival with fruit, water & biscuits. No fridge in the room but kettle etc was provided. First class towels & robes.|Dinner was included, it was a three course no choice menu but it was very good quality. Breakfast was also very good.

Very mixed impressions, it seems that the place suffered hard during Covid, still did not recover and the cost for that is being passed on to the guests - who might decide to never return because of that. Cancellations need to be done four days in advance (96 hours, holy moly), which is hidden somewhere deep in the small-print of the AGB/TOS (and not mentioned during reservation over the phone). We had two family members being sick with Covid and it was not clear if they could join or not, so the four days were highly problematic. In the end they could not join. And, as a result, in the end we needed to pay high penalty for the restaurant and the rooms. It is understandable that the restaurant needs to take care of ingredients in advance, but for the rooms, 75% penalty in such situation is way over the top. Especially given that reservations happen via phone with few details in writing. Lots of money spent on nothing here, peak frustration. When asking about this and a possible middle-ground at the reception, the guilt was outsourced to the trainees working at the hotel. So, not even did the place take responsibility for the hostile terms and services, but also was the blame shifted to someone who wasn't there to defend themselves. Pretty ugly to be honest. Note that other than that very negative experience, and the ridiculously overpriced breakfast, things were mostly good, often even very good. Food in the gourmet place was 7/10, the service was 10/10 and really excellent, friendly, charming and top notch. Food for kids was mediocre, kid says "no, tastes of nothing", I tried myself, "meh, this is not great indeed" but hey... this is no place for kids in the first place and it doesn't really try to hide that. Points lost. So, to sum up. Kudos to the restaurant staff, they really did well. Kudos also to the kitchen staff who, aside from being unable to cater to a child, really did a great job. everything involving the restaurant service performance was 10/10. But the pricing model and penalty system is messed up and unfair, way to expensive for what is being offered and forcing guests to pay for nothing and shift the blame to a trainee... that is a low blow making this while experience likely to be the last one here. Own your fails, don't blame your trainees in absence and be open for a compromise, then people might come back one day.

As others have reported, we cannot understand how this place ever qualified as a Relais Châteaux. We thought rooms would be in the manor house on the property but it is closed. The large lawn has not been cleaned by gardeners in a long time. The modern buildings where rooms and restaurants are located are sad and drab. We too were shown to the suite ( junior suite rather a large room) with its covered terrasse and view on the parking lot. The bathroom has been recently redone and had a large shower stall and natural light, the WiFi was strong. The rest: 80 style tobacco leather sofas, somewhat antique writing table, blah furniture. The only character of the room situated in a modern rectangular building was its ceiling/ roof shaped with lots of windows but no curtains. The reception kindly offered sleeping masks. The temperature was in the 30 Celsius and fans did not help. We left after an hour. The personnel was very gracious and understanding. The real manor house on the property may be renovated next year. Until it is: do not go there.

On our former trips to East Germany (some years ago) we always did a last relaxing breeze in this nice hotel, before entering the iron curtain.||||After the "wall" was pulled down we used still to stay in this lovely hotel. Now after quite a long time of absence we had the chance to stay one night again in this nice hotel.||||It is so nice to see that the standard is still excellent. The quality of the Kitchen is marvelous and mouthwatering excellent. Big compliment. The dishes are reflecting a regional kitchen. It was very delicious. I had as starter a crispy piece of wild boar and as main course "Maybock" which is regional game meat from the nearby nice forests. As dessert I tested some delicious cheese from the well selected Cheese Chariot. Everything was as usual like a dream and to be in heaven.||||The hole staff is very friendly and professional. It was also nice to see the same staff still working at the hotel. Quite a rarity in this type of business, where the staff is changing normally after a short time.||||On top the hotel is doing a constantly maintenance and renovation, which helps to keep the standard very high. This time we realized that the bathrooms have been nice renovated. This was very nice to see.||||The whole hotel is as mentioned in the title a very nice Island of relax and being in a dream world. All this is of course underlined by the huge very nice park of the hotel.||||Many thanks to the hotel and its entire staff. It was a dream to stay and to be so nicely pampered from your service and kitchen. :)

We stayed there for 4 nights ( couple plus dog) and enjoyed our stay. The Location is very quiet (About 30 minutes away from Eisenach), lovely for walks. Rooms are a bit small and hotel Lobby with open fireplace Needs newer furniture. Staff very friendly and helpful. We did not eat at their flagship Restaurant but on the terrace. Great Quality of Food, friendly Service. No complaints About Food (dinner and breakfast).

We hadden ons zeer verheugd op een culinair hoogtepunt in Hohenhaus en la Vallee Verte. De plek is werkelijk fantastisch en uniek en de filosofie van de Chef sprak ons ook zeer aan. Teleurstellend is dat we op bijgaande feedback van ons verblijf nul reactie hebben gekregen, terwijl feedback altijd essentieel is lijkt me.||||Dear Hotel,||||I feel the need to speak out about some critical points we have, about our weekend staying at your Hotel. I do not want to share this on the internet but rather share it with you directly.||||The first evening in the Grill restaurant we found out that the servant did not have matching wines, he advised me a bottle which was far to light for the dish/meal (Grauburgunder 11,5%). There were no open wines? The tartare with truffel and lever was super! The minced meat from deer was advised to me but I found it disappointing.||||When we came for our breakfast, the same person told us that breakfast was almost done, I had to remind him that it was Saturday and that it closes at 11 o clock. He brought me to a round table outside where the linnen was dirty, he did not replace it. Then he brought us an incomplete food platter. I had to ask a few times for butter, I had to ask him for an egg and the tableware was not complete. We did not feel welcome.||||Our diner in La Vallee Verte was also a little dissapointing. We found out that 2 colleagues were involved in a car accident and that is of course difficult to solve, we understand that. When I told the reception what we wanted to eat, I told her that we wanted to have a 5 course menu with paring wines and that was no problem. But when we were in the restaurant there where no paring wines, so we had to choose a bottle which is difficult with all the several courses. There was also no knowledge of wine, by nobody. For me a Michelin star restaurant the wine should be as good as the food! We also have to wait a long time between the courses.||||The concept what the Chef stands for is of course very appealing and what he believes in! But the courses could be more challenging and creative for me.||||The setting of the Hotel is amazing and we really enjoyed it and we felt welcome by the most staff!||||Kind regards,

Great to relax. Excellent wines and a waiter who can give you great advices-you only have to ask him if you are not familiar with the wines. The food has become again not only good - sometimes it has been just above average- but outstanding excellent.

A place for real relaxation. The service is fabulous and seems to accommodate readily whatever wishes u express. Can't say enough good things about the food,starting with an extensive breakfast buffet, featuring , among many other things, local sausages, local honey and marmalades, as well as homemade yoghurt. Lunch and dinner ..exquisite choices, lots of regional delicacies.||The quietness feels so good and there are many paths for taking a walk or even a hike.||||My experience at Hohenhaus is at the top of my list for a wonderful stay.